KRAKEN is evidently in massive problems.
They are HOLDing MY MONEY since 4 weeks now and tell me on THIS FORUM that I might have to wait for another (many) weeks and MAYBE then I will get MY MONEY back?!
They tell me NOT to contact governmental agencies because it might not be effective?...SORRY?? WHO CONTROLS KRAKEN and makes sure the actions are legitimate?
It is MY RIGHT to defend myself against private companies that "investigates for weeks" what I do and who I am - a prefer to keep my money during that time?
Kraken, YOU CAN INVESTIGATE how long you want, I WON'T EVER trade with you again - BUT GIVE ME BACK MY MONEY. NOW!
Comments:
>we are confident that we do not do this illegitimately or without good reason.
YOU can be confident, I AM NOT. IT IS MY MONEY not YOUR money. If I was holding YOUR money, I would be confident that I'm doing this with good reason as well! If Kraken was a criminal company, WHAT would they tell me? They'd doing this for "bad reason"? Haha.
>However, in the case of disputes, businesses like ours have a legal or "Terms of Service" section that explains how disputes must be
I asked MANY TIMES, SHOW me the explanation. EXACTLY QUOTE YOUR T&Cs where they apply to keep customers' money "indefinately".
Explain this not hint on this, you understand the difference?
It is NOT MY JOB to work through YOUR T&Cs to find out, what YOU could possible mean - but YOUR JOB to exactly show me the rulings and explain how they apply in my case.
>handled. In most cases this process is pretty involved, so it's probably best to give the situation plenty of time to resolve more informally
You tell me that what YOU DO IS THE BEST. Well, I disagree!
You MUST give me the possibility to DEFEND MYSELF - and TO possibly GET MY MONEY BACK AGAINST YOUR WILL (and with compensation).
>before taking on the formal dispute. Complaints to law enforcement or regulatory agencies may not be effective because they understand >the kind of controls a business like ours has to maintain
YOU KNOW what agencies UNDERSTAND? It it up to you to decide?
Can these agancies please tell me them-selfs that they support a private company to hold funds of customers indefinitely just as long as some support-staff tells the customers "we investigate, wait several weeks or so, who knows".
That MAY NOT be effective, but that MAY BE EFFECTIVE as well, because YOU may simply MISS-USE your power over MY MONEY.
Is it UP TO YOU to decide what step I may take against you and what not?
You believe you are the good guys, and can do whatever, right?
If you would be me, feeling as the good guy and see that a "company" take/steal/sit on forever your money, what would you do? Give the criminal company (Kraken) so much time as they want and need to come away with theft?
How you can possibly investigate ME for weeks? You are no Law Enforcement, you are no governmental investigators what you can possibly investigate about me? And how do you investigate, if you do not ask me anything?
More things:
> As mentioned in previous posts, we have asked for stronger evidence of identity and also have some concerns about how the account is
>being used - however these are not necessarily the only concerns with the account.
And you are allowed to confiscate MY MONEY if you find out that I used the account not in compliance to your T&C?
What other concerns you have?
Your words sound nice and cozy, but they are just hot air. Anyone can say this! Any thief would say this, so I keep calm long enough for the money to vanish.
If you was me - and no worker of kraken - and would experience how kraken simply LIED to you (Kraken: "we'll release the money when we will receive your Photo-ID" - I sent it: "thank you, but, oh, it might take another several WEEKS until we investigate everything we want to know. Give it PLENTY of time, as much as WE need!") what would you do?
Wait several weeks until kraken vanishes, like MTGox and the money is finally gone??
Maybe Kraken is the BAD GUYS? Have you ever thought about this?
Maybe YOU WORK FOR CRIMINALS and help them to STEAL MONEY FROM CUSTOMERS!
I have a LEGAL RIGHT TO DEFEND MYSELF against companies that STEAL MY MONEY. And you must - as worker of this company - instruct me HOW TO USE MY LEGAL RIGHTS!
Not tell me that this MIGHT NOT BE EFFECTIVE and I should rather NOT do it. WHY NOT?
Even if it was NOT effective, why shouldn't I try it? It's my RIGHT! Maybe you will be faster gone with your customer's money and it won't be effective, OK, but maybe it will be effective!
Is it your task to HINDER users to take legal steps - as long as possible? Are you conspiring to cover up crimes by kraken-staff?
LOOK at all the problems kraken-users have. There is MUCH MORE behind this than you want to make us believe and trying to calm me down and let me wait on my money for many weeks, months or years? (you said: indefinite!!)
Can kraken hold money of their customers for years? Simply when they PRETEND TO investigate?! Who can CONFIRM this? What external agency can assure ME that you ARE NOT A BUNCH OF CRIMINALS?
WHY SHOULD I BELIEVE YOU?
BS
I never had any problems with Kraken. They have always been reactive when I asked them and for me it is a serious platform in which I trust.
I hope that my problem will be solved during the day.
