Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 156. (Read 628889 times)

DAMN, I thought Kraken was a reputable exchange. It doesn't seem like it after seeing so many people having their funds held for MONTHS. STAY FAR AWAY!!!

Make sure you have all your ducks in order, copies of any/all transactions you've made with them, including screenshots etc, do you have their legal business address?
Find out about the appropriate agency (law enforcement) etc you can report them to that can further assist you.  

Secondly, Thank you for informing the community of their actions, I will be avoiding them !

Due to the things I have heard lately about Kraken, I will not touch it.

Thanks for the heads-up.

I signed up on Kraken couple days ago and was going to deposit and start using them but with these kinds of BS I'm no longer touching them with a 100 ft pole. thank you for the heads up and sorry to all the people that are being scammed by them.

I stop using Kraken now also....they can't be trusted. I hear a lot more rumours lately

Clearly

AVOID KRAKEN (wish i could make that text flashing also and big red alarm sound) at all costs!

It is a total disgrace customers are having a really terrible time not only trying to deposit funds,
but even more shocking, trying to get THEIR OWN MONEY back!

Last company to act so shady was Cryptsy........  Highly recommend EVERYONE to withdraw any funds from Kraken and ask for total account deletion.

Hi idolacchacked, welcome to the club!

I have been waiting on my money from kraken since February 2nd.
First, they told me they need more ID-proof, then they would release the funds.

I sent all photo-ID they asked for, then they told me that there is more but they cannot say what and I have to wait for MANY WEEKS for them to finish their investigation and they told me the best I can do is to keep my mouth shut and WAIT!

Until, one day, maybe, they will release MY MONEY back TO ME.

More then 5 weeks I have been waiting now, no communication anymore. They simply took a few thousand Euros from me and prefer to remain silent. And tell me I should NOT contact police because KRAKEN is so very good and I MUST be BAD, because the GOOD GUYS would not simply steal my money... no... they only do what is "surely legitimate".

What can I do? I have no money for a lawyer... and it seems that I was the only one they kept the money from...

Best wishes to us all
BS

Looks like I coincidentally discovered a serious malfunction in Kraken's main email infrastructure. I tried to withdraw some amount to a newly created bitcoin address. In this case I usually receive an email message containing a confirmation link with a 1 hour's expiration time. Unexpectedly, this email message never arrived. So I checked all my email account settings, deactivated the SPAM detection and any other mail filters. I sent me a dozen differently crafted email messages to myself, i.e. to an email address exclusively created for all my communication with Kraken. They all arrived in perfect condition. Then tried withdrawing to that new bitcoin address again: silence. Tried again: silence. Withdrawing to an old existing bitcoin address works perfectly as this does not require email traffic. They even paid a pretty generous fee of 250+ satoshis/byte for my test transaction. It got included in the very next block.

There is another proof that it's not my email provider that is to blame: I opened a ticket using Kraken's Zendesk frontend, and lo and behold: the ticket receipt arrived at my email inbasket at an instant. This means that the Kraken Support email server works flawlessly while the trading environment's email server is broken.

Don't bother. Email messages from/to Kraken are vanishing into the void at the moment. The only way of communicating with Kraken ist using support.kraken.com. I hope their Zendesk-internal communication is completely independent of the trading platform's email system.

still nothing!! i want my money back or credit my account

i was vrified 3rd tier now it says 3rd tier processing again?
why make me send funds by telling me i was 3rd tier verified and now you guys have the funds and lower me back to 2nd tier?
this is just some bull shit you guys are pulling
just send my funds back to may account including the fees i payed

If you PM me your ticket number I can escalate your case with support.

i have sent USD transfer using synapsepay

i have tried to contact synapsepay but all i get is google voice  

seriously Google voice? thats the place you guys are directing me to send my funds too?

im also verified 3rd tier

but you guys are asking me to send more info after the 3rd tier verification?

why are you holding my money for no reason?

it took you guys 2 days to answer me after i posted on redit?

i do not want 4th tier verification

i was going to use your exchange as alternative to coinbase but you guys are worse then them

credit my account or send my money back to my bank account

I am very happy to hear Kraken have divorced themselves from PayCash.

PayCash cost me hundreds of £s in fees, missed trades, and wasted time. They are a truly terrible company and I hope they cease to exist soon.

Well done Kraken.

You did the good thing to bring this up to public,I'm sure Kraken will solve your problem but it's good for other users to know what could happen to them. Good luck.

Hi

Thank you. I spent so much time here because I wanted to warn others and see whether there are more such cases like mine.

You are right, I should have read the T&C and I should not have traded with Kraken.

Anyway, the T&C are long and lot of things inside, so I asked kraken support to give me the exact paragraphs for this case.

I will write to [email protected] and try to get some answers from there.

BS

Hey guy I understand you and I would be mad as fuck to have my money on hold but seriously, if you spent 1/100 of the time you used to post here and instead you looked for T&C on the website I'm sure you would have found it already. BTW here is the page you're looking for:

https://www.kraken.com/en-us/legal#arbitration

Also you sould have read that T&C already before start using Kraken, as anyone should do before start using ANY website or service.

Dargo

Would you be so kind to give me AT LEAST a LINK? I cannot find your T&C and do not want to loose time searching.
Why You cannot simply give information and not let others do your job and search for the sections in your T&C?
You surely know where to find it, I do not, I need to search for it and it' enough that you took my money, I do not want you to take my time as well.

If I should meet you, I will pickpocket wour wallet and tell you "I noticed something on our outfit and need to keep your wallet for indefinite time." Let's see whether you like it.

Present me the INFORMATION, not some "go and search yourself".

BS

Alright, thank you Dargo. You're doing a great job with your customer support.

Even though it amounts to just being long bitcoin, you have positions in two different markets, so they must be closed with two different orders.

I'm sorry, but I can't say anything more than I've already said. We've noticed some things about the account that require further investigation, cannot release funds during the investigation, and cannot say anything further about the nature of the investigation at this time. The best course of action for now is to give the situation more time to resolve informally. If you don't want to do that and want to defend yourself now, then as I've said to take up a dispute with a company you should start by checking the legal or "terms of service" section of the company website to see how disputes must be handled.