I made a deposit a week ago which never arrived into my Kraken account. i then received an email from Support saying my "Withdrawal" (remember i actually made a deposit) was being scrutinized by Paycash. I was then asked if I could think of some documentation to provide as proof of income.
This is utterly crazy. After some vague requests - I've now had to submit two bank statement and two payslips- and still no word. It IS easier to get a mortgage. For the record my deposit was < £10k and I'm Tier 3 verified.
I missed my trading window, and BTC price has pumped and I'm in danger of Paycash simply returning my funds (which i paid my bank £20 to transfer via SWIFT).
This service is impractical, unprofessional, and totally unreliable. Kraken is literally costing me money and this isn't the first time my small deposits have been held up.
Can someome please help ASAP?
This is utterly crazy. After some vague requests - I've now had to submit two bank statement and two payslips- and still no word. It IS easier to get a mortgage. For the record my deposit was < £10k and I'm Tier 3 verified.
I missed my trading window, and BTC price has pumped and I'm in danger of Paycash simply returning my funds (which i paid my bank £20 to transfer via SWIFT).
This service is impractical, unprofessional, and totally unreliable. Kraken is literally costing me money and this isn't the first time my small deposits have been held up.
Can someome please help ASAP?
Yes, funding through PayCash can be problematic because they often request extra documentation. There's not much we can do though except work with their requirements as best we can. If you PM me your ticket number I'll be happy to take a look though and see if there's anything we can do to speed things up.
So another 2 weeks later and your company is still unable to resolve this.
Let me explain what I've provided:
27 Current Account statements going back to 2014.
2 Savings account statements.
A dictation on each statement explaining all the major payments.
Now I'm being asked for more statements OR they will return my funds with fees deducted. Deducted for what I ask?
I'm trying to deposit £9K and have supplied proof of earnings for way over £25k.
I made this deposit back in September when BTC was < £500 in an attempt to get in early. I've missed that boat.
I've paid my own bank £20 to process this SWIFT payment which is non refundable.
I've lost money in this fiasco.
This is surely a scam.
Nobody will speak to me to resolve.
Do you really believe this statement is still acceptable?.... "There's not much we can do though except work with their requirements as best we can"
I would be banging on Jesses front door at 3AM, if i would have been made to jump through so many stupid hoops.
Do something useful today.
