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Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 165. (Read 628889 times)

legendary
Activity: 2674
Merit: 1083
Legendary Escrow Service - Tip Jar in Profile
Hi Dargo,

I have two complaints. Firstly I did a bitcoin withdraw. Without a notice that I would need to confirm it by email it was cancelled. A second time also since I did not get a notice at all. And the normal mails only state that the withdraw can be cancelled.

So did kraken change something or why is there no notice?

Secondly... there was a time when kraken was handling sepa withdrawals pretty fast. I think a couple of times daily they were forwarded. Now this seems to have slowed down again. I have a withdraw that hangs in status sending since 30 hours again. It would be really great to change this since most of the time I want the money fast.

Greetings!
I also suggested a hundred times, that they have to add a big red message, if we have to confirm a withdrawal via email -.-
(The first few times you are trying to withdraw to a new address, you have to confirm it via email... I also failed ~3 times to do this and wondered why nothing happened... I did not a single email confirmation for this new address. But surprisingly after a few days my 4th withdrawal request went through without email confirmation... so I wonder if this security feature helps at all?! )

Strange...

Well on the other point it looks like sending is not the status. The success seems to happen sometimes later. It still shows sending but now the money is in my account.
legendary
Activity: 2940
Merit: 1131
Hi Dargo,

I have two complaints. Firstly I did a bitcoin withdraw. Without a notice that I would need to confirm it by email it was cancelled. A second time also since I did not get a notice at all. And the normal mails only state that the withdraw can be cancelled.

So did kraken change something or why is there no notice?

Secondly... there was a time when kraken was handling sepa withdrawals pretty fast. I think a couple of times daily they were forwarded. Now this seems to have slowed down again. I have a withdraw that hangs in status sending since 30 hours again. It would be really great to change this since most of the time I want the money fast.

Greetings!
I also suggested a hundred times, that they have to add a big red message, if we have to confirm a withdrawal via email -.-
(The first few times you are trying to withdraw to a new address, you have to confirm it via email... I also failed ~3 times to do this and wondered why nothing happened... I did not a single email confirmation for this new address. But surprisingly after a few days my 4th withdrawal request went through without email confirmation... so I wonder if this security feature helps at all?! )
legendary
Activity: 2674
Merit: 1083
Legendary Escrow Service - Tip Jar in Profile
Hi Dargo,

I have two complaints. Firstly I did a bitcoin withdraw. Without a notice that I would need to confirm it by email it was cancelled. A second time also since I did not get a notice at all. And the normal mails only state that the withdraw can be cancelled.

So did kraken change something or why is there no notice?

Secondly... there was a time when kraken was handling sepa withdrawals pretty fast. I think a couple of times daily they were forwarded. Now this seems to have slowed down again. I have a withdraw that hangs in status sending since 30 hours again. It would be really great to change this since most of the time I want the money fast.

Greetings!
legendary
Activity: 1820
Merit: 1000
My bank account disappeared so I can't withdraw.

Tried to add it again and says duplicate withdraw info.

Help?

Edit: I re added the info with a different name and it let me withdraw, but do I have to wait for Kraken to re-confirm my bank account? I need the money pretty soon.

See post above. You don't need to re-confirm your account at this time, but it will be a day or two (possibly more) before withdrawals get processed.
legendary
Activity: 1820
Merit: 1000
Beware, Kraken's CAD EFT withdrawals are completely stalled right now and customer service won't give me any eta, and they won't offer any alternative payment methods. I'm tier 3 verified and have had a large (~9k) withdrawal in progress since September 5th and have been told to wait it out with no timeline.

Sorry about this - since Vogogo closed their operations we had to switch over to another provider for EFT withdrawals. We thought it would be a simple matter of transfer funds and go, but transferring the funds took a long time and there's some integration work that's taking longer than expected as well. Probably support didn't have an ETA to give and it doesn't help to just make one up. I checked in on this and it sounds like we may be able to start getting the withdrawals processing in the next day or two. This is just a rough estimate though, not an ETA, and it could end up taking longer.
newbie
Activity: 26
Merit: 4
Beware, Kraken's CAD EFT withdrawals are completely stalled right now and customer service won't give me any eta, and they won't offer any alternative payment methods. I'm tier 3 verified and have had a large (~9k) withdrawal in progress since September 5th and have been told to wait it out with no timeline.
member
Activity: 149
Merit: 11
Ethereum deposit is still closed?? Any news about deposit?
member
Activity: 92
Merit: 10
My bank account disappeared so I can't withdraw.

Tried to add it again and says duplicate withdraw info.

Help?

Edit: I re added the info with a different name and it let me withdraw, but do I have to wait for Kraken to re-confirm my bank account? I need the money pretty soon.
hero member
Activity: 840
Merit: 1000
Thank you Kraken for providing a reliable trading experience. You guys have definetly improved in the past few months.

Thankyou Kraken for emptying my account, and then telling me to go sing and whistle.

After this incident, I realised how corrupt and outside the law that Bitcoin exchanges operate, and came oh so close to getting everything out my main Bitcoin trading account on Bitfinex..............
full member
Activity: 175
Merit: 100
Just came to say thanks to the kraken exchange for adding ETC currency to the market, and preventing the attack made by ETHFoundation against Ethereum project and its community which stands for decentralized and immutable blockchain based currency. ETH currency before the fork was perfectly fine, only DAO had an issue. ETHF simply failed to resolve reported DAO security issue on time, and continues their mistakes later on. We are having enough of TBTF (too big to fail) already. For those which are not up to date with the ETH-ETC story I recommend to read "hard fork timeline" on https://ethereumclassic.github.io/
I'm not saying new ETH is bad, but it is against the principles that are foundation for true cryptocurrencies. I still see a lot of potential in ETH, generally for institution that requires central authority over currency so TBTF can eventually be applied when needed.
hero member
Activity: 870
Merit: 585
Does Kraken (and other exchanges) perform any type of blockchain analysis on the coins that are being traded on its site?
In order to find out if the source of the coins are from darknet sites such as silkroad?  or from reported hacks where bitcoins have been stolen?
Regards
Coinbase tracks coins that you withdraw from your account.  They will close your account if they find out you sent the withdrawn coins to a gambling site.
I don't know if any other exchanges do things like that.
newbie
Activity: 8
Merit: 0
Does Kraken (and other exchanges) perform any type of blockchain analysis on the coins that are being traded on its site?
In order to find out if the source of the coins are from darknet sites such as silkroad?  or from reported hacks where bitcoins have been stolen?
Regards
hero member
Activity: 870
Merit: 585
Do you have more plans to add new strong altcoin?  Wink
I sent in a request many months ago to add the coin of which you speak.
Perhaps the good people at Kraken will take another look.
full member
Activity: 129
Merit: 100
Do you have more plans to add new strong altcoin?  Wink
legendary
Activity: 896
Merit: 1000
Louis Vuitton
Thank you Kraken for providing a reliable trading experience. You guys have definetly improved in the past few months.
legendary
Activity: 924
Merit: 1000
TokenHouse decentralized cryptocurrency exchange
Wow, it's really a fuck up of Google and co to allow such ads !

Yes it's really odd that such criminal fake website ads can be displeyed. I falled victim of it. I managed to change password before any damage was done and luckily didn't lose anything.
hero member
Activity: 2548
Merit: 950
fly or die
Wow, it's really a fuck up of Google and co to allow such ads !
sr. member
Activity: 326
Merit: 250
Atdhe Nuhiu
legendary
Activity: 1820
Merit: 1000
Keep in mind that even if the 590 spike was a real trade, it doesn't necessarily mean that you were improperly skipped over with a sell at 545.
A spike from 530 to 590 with a real trade at 590? And skipping over a sell at 545 is okay? Is that some kind of a sick joke?

You have to read the discussion I linked to in order to understand. The point is that it's possible to have a bug where in a bid > ask condition a trade happens @590 even though someone with an ask @545 didn't get skipped over. I'm not saying this is the type of bug we're seeing, but it could be - we haven't isolated the problem yet because it's hard to reproduce and we are staying open about what it could be.

To give a simpler example than I linked to, suppose the order book is in the following bid > ask state:

sell 1 BTC @531
sell 1 BTC @530

buy 1 BTC @590
buy 1 BTC @529

If the sell side initiates the trade, then the ask @530 should fill at the best price available on the book, which is the bid @590. So the trade executes @590. Does this mean that the ask @531 was skipped over? No, because the ask @530 with its better offer has priority over the ask @531.

This is definitely a bug and should not happen. But the problem that makes it a bug is not that someone got skipped. So, again, my only point that it's possible to have a bug where a trade happens @590 even though someone with a sell @545 didn't get skipped. This is a bug we've seen before and addressed but we may not have fixed all cases of it yet.
I've read and read and read this bold text at least a dozen of times and I can't understand what you say! Who initiates the trade, the sell side with market order or the ask @530 with limit order? Which one of those is matched against the bid at @590?

In the example there are no market orders on the book. Sell side initiates, meaning that it's the ask @530 that initiates the trade and is matched @590 because that's the best buy offer on the book. Of course, what should happen is that the trade should execute @530 and not @590 - my only point is that if there is a bug and the ask @530 initiates and gets the best bid on the book @590, it doesn't mean that an ask @545 has been skipped. We had this type of bug come up before and people were complaining then too about being skipped, but that wasn't the nature of the problem. Here I'm saying that a similar thing could be happening, so it's not entirely clear that anyone got skipped. Until we figure out how to reproduce the bug and have it fully diagnosed we don't know what exactly the explanation is.
On the contrary, it does mean ask @545 is skipped. The ask @545 is skipped because it is already on the order book before ask @530 is initiated! Why ask @545 is not matched against the best bid on the book @590 instead matching engine waits for ask @530 to be initiated?

Because a lower sell offer will always take priority over a higher sell offer and get matched first, even if the higher sell offer is placed on the book first. If that wasn't true then there would be no basis at all for thinking the ask @545 was skipped because there might have been an order above it @570 or whatever that was placed first and got matched @590 because it was prior in time. In determining priority of orders it goes first in order of price then by time in the case of orders that are at the same price.
So, what you actually explain now is different. Both ask @530 and ask @545 are already on the order book before bid @590 is initiated, right?

I haven't changed anything but have assumed from the start that the bid @590 is put on the book after the other orders (should have made that clear).

Didn't you say the following:

Quote
If the sell side initiates the trade, then the ask @530 should fill at the best price available on the book, which is the bid @590. So the trade executes @590.


I mean something different by "initiates the trade" from what you take me to mean. In the example we have been discussing, if the sell side initiates the trade, then the ask @530 gets the most favorable match, which is to match with the 590 buy order @590. If on the other hand the buy side initiates the trade, then the bid @590 gets the most favorable match, which is to match with the 530 sell order @530.

Quote
There is a very simple solution to this 'bug'.

Out-of-the-market limit orders:
- ask initiated below highest bid
- bid initiated above lowest ask

Every out-of-the-market limit order should be transformed into market order as soon as it is initiated! This is also safety measure against so called 'fat finger' mistakes.

Well you are right that a bid placed on the book above the lowest ask is expected to behave similar in some ways to a market order. But you can't just transform it into a market order because a market order will continue to fill against whatever orders are on the book no matter the price, whereas a limit order can't fill beyond a certain price. And transforming the limit order into a market order wouldn't protect against fat finger trades. In fact, in some cases it might make things worse. Suppose we have the following orders on the book:

sell 1 BTC @550
sell 1 BTC @531
sell 1 BTC @530

buy 1 BTC @529

Then we place a buy order for 3 BTC @532. What should happen is that this order should get partially filled at 530 and 531 with the remainder of the order staying on the book as a 1 BTC buy @532. But if it just gets transformed into a market order, then it will get filled in part by the 1 BTC order @550 and that's clearly not what you want.

Again, this bug may have been completely fixed a long time ago and the current bug may be something else entirely - just brought it up to show how you could have a bug where a trade could happen @590 even though an ask @545 didn't get skipped.
legendary
Activity: 3431
Merit: 1233
Keep in mind that even if the 590 spike was a real trade, it doesn't necessarily mean that you were improperly skipped over with a sell at 545.
A spike from 530 to 590 with a real trade at 590? And skipping over a sell at 545 is okay? Is that some kind of a sick joke?

You have to read the discussion I linked to in order to understand. The point is that it's possible to have a bug where in a bid > ask condition a trade happens @590 even though someone with an ask @545 didn't get skipped over. I'm not saying this is the type of bug we're seeing, but it could be - we haven't isolated the problem yet because it's hard to reproduce and we are staying open about what it could be.

To give a simpler example than I linked to, suppose the order book is in the following bid > ask state:

sell 1 BTC @531
sell 1 BTC @530

buy 1 BTC @590
buy 1 BTC @529

If the sell side initiates the trade, then the ask @530 should fill at the best price available on the book, which is the bid @590. So the trade executes @590. Does this mean that the ask @531 was skipped over? No, because the ask @530 with its better offer has priority over the ask @531.

This is definitely a bug and should not happen. But the problem that makes it a bug is not that someone got skipped. So, again, my only point that it's possible to have a bug where a trade happens @590 even though someone with a sell @545 didn't get skipped. This is a bug we've seen before and addressed but we may not have fixed all cases of it yet.
I've read and read and read this bold text at least a dozen of times and I can't understand what you say! Who initiates the trade, the sell side with market order or the ask @530 with limit order? Which one of those is matched against the bid at @590?

In the example there are no market orders on the book. Sell side initiates, meaning that it's the ask @530 that initiates the trade and is matched @590 because that's the best buy offer on the book. Of course, what should happen is that the trade should execute @530 and not @590 - my only point is that if there is a bug and the ask @530 initiates and gets the best bid on the book @590, it doesn't mean that an ask @545 has been skipped. We had this type of bug come up before and people were complaining then too about being skipped, but that wasn't the nature of the problem. Here I'm saying that a similar thing could be happening, so it's not entirely clear that anyone got skipped. Until we figure out how to reproduce the bug and have it fully diagnosed we don't know what exactly the explanation is.
On the contrary, it does mean ask @545 is skipped. The ask @545 is skipped because it is already on the order book before ask @530 is initiated! Why ask @545 is not matched against the best bid on the book @590 instead matching engine waits for ask @530 to be initiated?

Because a lower sell offer will always take priority over a higher sell offer and get matched first, even if the higher sell offer is placed on the book first. If that wasn't true then there would be no basis at all for thinking the ask @545 was skipped because there might have been an order above it @570 or whatever that was placed first and got matched @590 because it was prior in time. In determining priority of orders it goes first in order of price then by time in the case of orders that are at the same price.
So, what you actually explain now is different. Both ask @530 and ask @545 are already on the order book before bid @590 is initiated, right?

I haven't changed anything but have assumed from the start that the bid @590 is put on the book after the other orders (should have made that clear).

Didn't you say the following:

Quote
If the sell side initiates the trade, then the ask @530 should fill at the best price available on the book, which is the bid @590. So the trade executes @590.


There is a very simple solution to this 'bug'.

Out-of-the-market limit orders:
- ask initiated below highest bid
- bid initiated above lowest ask

Every out-of-the-market limit order should be transformed into market order as soon as it is initiated! This is also safety measure against so called 'fat finger' mistakes.
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