Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 169. (Read 628889 times)

We may offer this at some point, but not anytime soon. Mathematically the order you close in doesn't really matter, but we understand that psychologically it can make a difference and that shouldn't be discounted.

There seems to be a misunderstanding about what happened on June 17th (incident report here: https://status.kraken.com/incidents/t4gc3kfd100m) that I want to clear up. It's not true that all API users had reliable access while all website UI users were universally locked out. It may be true that API users on average had more reliable access, but many API users had trouble accessing the site during this time and many website users were able to access.

The incident was also different from what happened to BitFinex (reported here https://bitfinex.statuspage.io/incidents/k4mq3gsn5c3v and here https://bitfinex.statuspage.io/incidents/hy64vfbk9r18). Bitfinex had some kind of internal network instability that was affecting the trade engine. If the trade engine was affected then presumably everyone may have been at risk of having their orders not execute correctly. In that case pausing trading seems like the right thing to do and Bitfinex handled it very well.

For the Kraken incident on the 17th, there were of course a significant number of clients who had trouble accessing the site, but we have no way of knowing exactly how many, and many clients were able to access and use the site OK. It's not clear to me that halting trading is the right thing to do every time a significant but unknown number of clients cannot access the site. I understand that it seems unfair whenever some cannot access the site while others can, but that doesn't mean that blocking access for everyone is the solution. Since Kraken isn't the only exchange, the markets will move without us and from that standpoint blocking access for everyone only creates a problem for a greater number.   

What is the reason for fiat currencies, such as CAD or GBP, not being eligible as collateral?

Kraken, the community of Nexus would greatly appreciate your add of Nexus to your Markets.  Nexus is growing organically and the community continues to expand and draw in real talent. Colin has made an excellent coin, has an excellent plan, and is going to grow Nexus into a top contender cryptocurrency. Outside investors are already entering into the crypto market through Nexus. Please take careful consideration and add Nexus to your exchange. Thank you!

https://bitcointalksearch.org/topic/nexus-pure-sha3-cpugpu-npos-15-active-innovations-more-to-come-657601 Nexus Thread


SHA3
571 bit keys
Decentral Checkpoints
New difficulty adjustments
CPU + GPU fair mining
Distribution Reward System
Reward Curve
Time Clocks
10x faster then bitcoin
Variable Proof of Stake(Interest) based on Trust, time and weight
Trust Keys
Lower Level Protocol
Lower Level Databases
Merkle Chains, Reversible Transactions and Cube Satellites broadcasting the blockchain to earth from space.

Nexus Earth - Crypto = Bitcoin Cube Satellites

https://www.youtube.com/watch?v=S-aRpb735rI

 Thank you for your kind words. I've only asked for a fair consideration by their part.

 Once again, I assume full responsibility from wrong choices, like not setting stops and then complaining after the fact. This was not the case. I was logged on to the website trying desperately to close my positions but the website was completely unresponsive.

 I wish to profit nothing from this of course. At the time if I closed all my position I would still be at loss. Such is the risk/reward game. You win some, you lose some.

 But to trust your funds to a service that at any given time can just crap out and allege there is nothing that can be done, and the userbase sustain losses in detriment to their gains, is not entirely transparent.

 If it had happened while I was asleep... sure, it would be my fault. Absolutely not case there.

 I was logged on before the major dump. Kept trying to close repeatedly during the whole episode, for more than an hour. I was logged on to Kraken, but the service was unresponsive. And during all this time, the books were rolling. -> This is the major issue here, and what made things really wrong.

Are API traders first class citizens, other than a technical millisecond-range advantage? Do Dark Pool traders have special bandwidth benefits?

 BitFinex went through a similar episode, and they responsibly halted the trading engine. They gave the chance to their customer base to act accordingly. They gave a specific time and warning to re-engage the engine. They acknowledged their service problem and provided a window of opportunity for their customers to protect themselves.

 I am completely confident we will find a friendly resolve. I wish not to gain from this of course, just not sustain this massive loss.

 Kraken is historically an example of a good practices company. Shit happens, I am completely sympathetic about it. I am confident good resolve will come out of this, for both parties.

Well, i hope any wrongs are righted. Give us an update if/when you can.

 I presented my case and it is still under revision. Still expecting a reply. An NDA would be no problem at all on my behalf of course.

Hi,

I have a missing deposit of over £2K into my Kraken account. I made the deposit 8 days ago.
I've raised a support ticket (#119352) but had no response. Can you please escalate with your support team I really need these funds?

Thanks

I'm verified tier 3.  I can't make fiat deposits.
Support didn't respond to the ticket I opened.

Hi,
I would like to be able to close margin position in the order I desire, do you plan to implement such an option ?
Thank you for your answer.

Were your issues resolved Ghost? Dont tell me.......now a NDA matter? 

My experience with Kraken so far has been excellent.

That is all.

(drops mic)

OK, I alerted support to the ticket.

I'm sorry for the delay in responding to your support ticket, but I see an agent is helping you now and we'll try to get this resolved as quickly as we can.

Dargo, I just filled #115997 on issue with access to historical trades on user accounts. If you could raise the priority would be great, I believe it is quite urgent anyway.

I sent $1500 to Kraken and I have done transfers before with no issues but now after sending a large amount it has not hit my account, I contact support weeks ago and have had no reply at all. I rang my bank and they can't do anything and I have no idea where to go from here... does anyone have any advice? Ticket ID is #113184

Technically speaking, yes.

Practically speaking. no.

The local settling banks are not equipped to process inward payments into Australia on an IBAN.

I have tried this in the past (with two local banks) and it is not advisable.

The Australian banking system is set up to use a SWIFT code and a bank account number. It is not equipped to deconstruct an IBAN.

Thank you once again Dargo 

Glad it helped - all the fees would apply to the full amount of the position (3000 EUR). A margin position is just a spot trade executed through an advance financed by Kraken, so you pay the trade fees on the spot trade and you pay the rollover fees on the advance, which is the full amount of the position. The 600 EUR is not what you are advanced but rather the amount set aside in your account as a kind of "collateral" for the position (so this amount would not be available for making more orders).

Thank you for your precise and quick answer! It helped me a lot and now the numbers make sense  . I had already read the trading guide but couldn't find any example.

To be clear... All the charged fees are only applied to the margin (600€) used and not to the position (3000€), right?