Hey, who are you to telling me to calm down?
Are you working for this kraken or fidor thing to defend them so much or have your 445 Euro on 'hold'?
Bist du schlecht oder was?
Look, seems like you did not read it all.
Anyway I have already bought BTC from kraken for XXXX+ Euro since last year but nothing recently for a reason!
The problem is not with me (I refuse to use them anymore since their rubbish inadequate security settings and incapability of customer support few months ago that blocked my fully legit and verified account at least they recovered it after much arguing here but actually I never had a 'hold' even depositing 1000+) but with my partner's account who deposited 445 Euro and there was no single reply for the hold since last week.
There is no reason for the fake 'hold' as her account is all legit and their Terms of Service are followed promptly by her. Also their 5 reasons from their website for the funds to be on 'hold' are not valid in her case.
I just regret that I referred my partner to kraken to invest in BTC to catch the Bitcoin price increase and now this kraken disaster is deserving a
HUGE RED ALERT...
Are you sure and can you prove that they are not playing with honest people's deposits to earn instead of them as we all know BTC price will increase at least until the halving?
Why do you mess here with this useless and misleading reply here anyway instead of helping me and helping her as honest and bright persons who know respect their rights?
At least you are just right that 'kraken is no worse than the other exchanges' - that adds to mine and my partner's negative experience with kraken. And yes, there are a few much faster and better exchanges than kraken. Yes I have used btc-e.com without any problem for 2+ years! Do you know about bitcoin.de or btcc.com or OKcoin or Huobi? Also Peer to peer exchanges like LocalBitcoins.com where the trades are between the traders directly are much better, faster and secure option for trading as they are much more
DECENTRALIZED.
As some users seem to have missed what happened so far:
RED ALERT! DO NOT DEPOSIT TO KRAKEN.COM - FUNDS ON HOLD!My partner called her french bank and they replied that they are surprised what happened and attestation is being created and preparing for a European legislation refund.
kraken's bank - Fidor.de Kontakt für Privatkunden
Telefon: +49(089) 189 085 233 - NOT RESPONDING AS WELL.
Also she complies fully with kraken's terms of service from their site and as well as their deposit hold explanation -
https://support.kraken.com/hc/en-us/articles/201396677-Why-is-my-deposit-on-hold-'
Why is my deposit on hold?
If your deposit is placed on hold, please contact Customer Support to inquire about it. Usually, it is one of the following reasons:
1. The deposit takes you over your funding limit. The best way to resolve this is to apply for the next higher verification tier to increase your funding limits. Alternatively, you can wait for the deposit to clear automatically after a sufficient amount of time has passed.
2. You are funding your account from a German or Austrian bank account or you are a German resident who has not yet submitted their ID confirmation photo (and their Tier 3 documents, if you are currently a Tier 2 user).
3. If you recently made multiple deposits in the same amount, one or more of the deposits may have been put on hold to make sure they aren't part of a duplicate deposit - a single deposit that's been sent to your account multiple times due to a technical issue. The best way to avoid this situation is to send different amounts whenever you send multiple deposits within 72 hours.
4. The name on the bank account you deposit from does not match the name on the Kraken account.
5. Your bank asked us to put an incoming deposit on hold due to possible irregular activities.
'
NONE OF THESE APPLY TO HER!
AND IF YOU MISSED WHAT HAPPENED - READ MY PREVIOUS POSTS:
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
June 13, 2016, 11:32:34 PM
Reply with quote Edit message Delete message #3540
OK but when you will reply to the support ticket with a solution and release the 'hold'?
Will it be when the Bitcoin price hits 1000 Euro? Who will cover my partner's losses due to the rapid price increase?
She could have the 445 euro in Bitcoin the same day on btc-e.com , Bitstamp, and even LocalBitcoins.com and maybe the chinese BTCC.com , Huobi or OKcoin using other deposit methods of course...
'hold', 'heavy load', 'emails not being delivered' etc...Is this a kind of a non-professional joke?
Cannot kraken afford to hire more professional employees?
At least post a BIG RED sign on your homepage alerting new users to not deposit because your mail servcer 'is not working' and also you are not capable to process any more deposits to avoid further negative feedbacks or (selective) scamming accusations...
And now as I referred you to my partner what should I explain about her loss?
Are you using her money and earning instead of her right now?
June 13, 2016, 08:56:27 PM
Reply with quote Edit message Delete message #3538
Hi kraken support,
There is a problem with my partner's user experience from your site.
She deposited 445 EURO on the 9th of June 2016 and her funds are still on hold since last week!!!
Now as the Bitcoin price increased 100+ EURO since then, are you going to compensate her loss? We will not be satisfied if she loses her 'profits' due to your INADEQUATE and UNNACEPTABLE hold on her funds!!!
As soon as she saw the 'hold' she opened a support ticket and emailed you multiple times but NO SINGLE RESPONSE FROM YOU. You have no phone support, no nothing and you pretend to have good security...even with this downtime of the site... Really?
WHAT IS THAT?
USERS BEWARE!
She will post her proofs here later on and expecting this issue to be solved ASAP!
@cashintor1:
Calm down.
This can and will happen at nealry every exchange, if you deposit for the first time. You have to take such problems into account.
Once the problem is sovled, you won't have "hold" problems with Kraken again, except one of the "Why is my deposit on hold?" things happend.
You mentioned btc-e for example. Did you ever tried to deposit money there?
There your money is for weeks or even months on hold and you have to argue with support agents that only speak english with help of google translate.
So the next time you plan to use an exchange for the first time, take such problems into account, since they will happen very often and everywhere.
Btw:
If you or your bank tries a refund, this will delay everything even more. It is not a problem at your bank and not a problem from Fidor. It is just Kraken that holds your money for whatever reason. Yes, they have hire more agents to answer support tickets faster. But other exchange are even worse.
