Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 177. (Read 628889 times)

http://www.awesomescreenshot.com/image/1259043/7a283ae2f41bd3dd621ff71e88ed498e


Hello that guy from Kraken :-)

Now i see my deposits on the website look at the link above

Please advise your people that this is taking too long

cheers

my username on kraken : katafrag

ticket 101261

Hi,

In other thread is conversation about licences of exchanges.
Kraken is operating in USA - San Francisco. Do anyone know if they have license to provide such business in US?
I hope yes, but where i can find informations about that?

Thank you for any info.

 

Fidor bank answer in e mail


Thank you for your message.

Unfortunately since you are not our customer but Kraken, they have to get in contact with us regarding missing payments.
Generally they/we need proof of investigation from your bank after we can check on our side if money was wrongly not credited.
 
But your contact regarding the case is always Kraken.

Best,

Dominique, Fidor Bank

https://www.fidor.de/uploads/images/signatures/logo.png

Sandstraße 33, 80335 München | Germany
Tel: +49 (0) 89 - 18 90 85 300
Fax: +49 (0) 89 - 18 90 85 399
E-Mail: [email protected] | Web: www.fidor.de __________________________________________


We have received money back, but still do not have any verification. Verification we can not receive more than month... More than 60 messages with support. It a big circus.

Did you make a support request about your payment? If so, you can send me the ticket number by PM and I can look into it for you.

i paid i euro . from belgium .

hello sepa deposits on fidor bank still not credited after one week !!! this is crazy.

And i had to read all 3 pages of accusations, name-calling and threats.
Thank you very much, i will certainly never forget your company.

So your bank was insisting that the payment was sent to us when in fact it hadn't been sent - this is why these assurances from banks are not reliable at all.

DO NOT send us a USD payment because this is not an option for you. For the third time, Fidor does not support USD payments for us. I don't know when we will be finished reviewing your tier 4 application, but I've requested that you get an update through your support ticket.

Problem was solved, our bank forget to add transaction. I have one more question, when we will get verification? And can we make smaller payment to your company in usd? because we do not have euro account, and in kraken account we can not find usd bank details.

Such assurances from a bank are not reliable at all. We've seen in many cases where these assurances are made by the bank to the customer only to find out later that the payment was not sent at all or was held up somewhere along the way (at a correspondent bank) and not credited to the beneficiary as the bank claimed.

As I said before, the way to get this resolved is to have your bank send Fidor an MT999 SWIFT message about the payment. I'll see if we can provide you with a letter from Fidor stating this to show to your bank, which we will provide to you through your support ticket.

Re: [Ticket#2016050310001098] [Ticket#2016050510000746] CWR, 10.000 USD Transaction
Customer Service <[email protected]>


ceгoдня, 3:05
Dear Mr. Speka,

Please be informed that our Operational department has been informed regarding this situation, also that we have ask them to take urgent actions.

We shall revert to you as soon as our colleagues inform us further.

Thank you very much for your patience.
If we can help you with anything else, please let us know via email, by calling us at +361 383 0853 or +1 234 738 1990 or via Skype with no costs from our website.
 
Best Regards,

Jimena Sanchez
Customer Service
LOYAL BANK
[email protected]
http://www.loyalbank.com
LOYAL BANK - global reach, personal touch


For more information about wire transfer services, please see our web page in the section: “Home » Bank Account » Wire transfers”.

Trading in FOREIGN EXCHANGE / CFDs / PHYSICAL PRECIOUS METALS carries a high level of risk and may not be suitable for all investors. Before deciding to trade in any of these products you should carefully consider your investment objectives, level of personal trading experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest any amount that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange / CFD and physical metal trading, and should seek independent advice from an accountant, an independent financial advisor, or lawyer in your country if you have any doubts.

"We are sorry, but we can't provide you with confirmation because we are not the end-beneficiary of this payment. On our side everything seems to be alright. If the beneficiary won't return this payment, please, ask you bank for chargeback.

Thank you for understanding.

With kind regards
 
Lenka
| Relationship manager
Trust Pay a.s.
Za Kasárňou 1
831 03 Bratislava
Slovak Republic
tel: +421 2 321 68 450
www.trustpay.eu"
 

But our bank and merchant say another.

"We can see this payment as credited to the beneficiary's USD account number. We can't proceed this transaction since the beneficiary already has it. Please, contact the beneficiary if you would like to transfer or return this payment.

Thank you for understanding.

With kind regards
 
Lenka
| Relationship manager
Trust Pay a.s.
Za Kasárňou 1
831 03 Bratislava
Slovak Republic
tel: +421 2 321 68 450
www.trustpay.eu"

"This payment has been sent to USD account number, so according to the beneficiary's answer, they will find and return this payment back to your account number.

Thank you for understanding.

With kind regards
 
Lenka
| Relationship manager
Trust Pay a.s.
Za Kasárňou 1
831 03 Bratislava
Slovak Republic
tel: +421 2 321 68 450
www.trustpay.eu"

As I already explained to you by PM, we have not received your 10K USD deposit. We have contacted Fidor to see if they have received the payment but it has not been credited to our account. You sent a USD deposit to Fidor but Fidor doesn't support USD deposits for us. You asked earlier in this thread about sending USD deposits and I warned you then that this was probably not an option for you.

https://bitcointalksearch.org/topic/m.14762275

If you send USD using payment instructions that are clearly marked as only being for EUR and after being warned not to send USD, you shouldn't be surprised that there is a problem with the payment. As I said, we are checking with Fidor to see if they have received the payment. If they have, they will return it. If they cannot find it, you will need to have your bank initiate an investigation request. In the case of transfers that don't arrive, the sending bank must initiate the investigation because the receiving bank does not know the details or path of the payment. Your bank can initiate the investigation by sending Fidor an MT999 SWIFT message.

Wow, with the recent Gatecoin hack, Kraken proved to be the only reliable ETH exchange here.

Kraken is not a scam and I think that their customer support is quite good actually (1 year experience doing business with Kraken).
It's unfortunate that things didn't work out for you but it will probably be resolved so I wouldn't worry too much.

We forgot for comissions 60 euro for the first time, 160 dollars for the second (if they send money back of course) or kraken steal 10k
We will work with translater professional, will create big review and send it to all sites with bitcoin news. Wait. Goodbye. Kraken you can take 10 000  we will work with international police. See you soon.

We will work only with another exchange. Kraken is the big fraud exchange. We have sent first of all 307 euro for test, but forgot identification number, support dont say anything for 2 weeks, after 2 weeks they give information tha tpayment was send back. 2 weeks without answer about transaction.
After that we try to connect another our company, because at the first time we forgot in reference identification number of account. at the second payment we have wrote it. Payment was send 10 days ago, but nothing happens, anything on account, anything on bank account. 10k are missed.
Support answer 1 time in 2-3 days
There are no refund (money back) yet
Support answer that payment was not received. What? Our bank send payment on 6 may, after that we receive confirmation that money will appear on Fidor Bank after 4-6 days. Ok. We wait, but nothing.

This history is being more than month. Managers can not verificate account more than month. Not proffesional, do not respect customers, if they are can not verificate, why they do not write it?  It is a question.

Kraken is the very big scam site, that borrow money from clients (small amounts send back, more amounts borrow and do not send back)

If they will change something and give some small respect to client (verificate, money wil be added to account) we will delete review.
But i think that it is scam and fraud.


Payment confirmation:
http://s018.radikal.ru/i506/1605/5c/1f9f66ea4c77t.jpg

Regards, Oleg, Peter, AdWorldInternet LLC

I think next time, if you try any other exchange:
1) complete the verification before you send any money.
2) send a small amount first, to test if everything works fine.

There are countries and other factors that cause problems, as you may know now.
But whatever happens now with your account and money, Kraken is no scam and it works well for alot of users. The main problem will be your country or bank or whatever, which could also cause problems at other exchanges.