Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 263. (Read 628818 times)

Api calls for market data are failing with: EService:Unavailable

Just when the Btc trading is hotter than ever the website starts to behave stupidly and it makes us impossible to trade...


Seriously, WTF? 

Hi Dargo,

I hope you are the right person here to address this.
It would be very helpful if kraken starts to communicate their website issues more often, right on time and public. (put a news box on the website, twitter ... lots of possibilities)
At the moment we customers are left alone for sometimes several hours without any information on a website that is not working properly or can't even be accessed.
Those ongoing issues are getting serious. Last week we were left for 4hrs! and not even one notice from the team.
I think it's getting obvious that this is not a very good service being offered.

Sorry but I am getting a "bit" angry about this!!!

Thx
W

Yep, API gives a service unavailable error and all graphs are broken.

Is there more broken?!

I was only halfway the limit yesterday..

Thanks - I noticed the same here in the states about 45 mins ago. I alerted our backend developer to the issue, so we're looking into it and will have it resolved as soon as we can.

Same in Sweden

There are heavy problems at least in germany =/  since ~ an hour

It should update eventually, but it does currently take longer than 30 days. I assume that what you mean is that your trade volume is only increasing, which means that your trade fee is only decreasing. It won't last forever, so enjoy while you can!

You should deposit EUR to our German bank. The bank in Korea is only for Koreans residents.

I'm not getting a reply from support so I guess I'll ask here:

If I want to make a deposit from a Japanese bank account, what would be the best way to go about that?  I understand Kraken has banking partners in both Europe and Korea so I'm wondering what the best option is.

I've noticed a bug that definitely doesn't require any urgency whatsoever.

My 30-day tradevolume, and consequently my fee-tier, isn't decreasing anymore. It goes up when I trade, it stays put when month old trades fall out of the 30-day window.

Take your time!

Just sent 4.3 BTC in and it's taking longer than it should.. Scary stuff.

Edit: Arrived just now.

BTC deposits are not coming through (again). Anyone else? My previous depost was confirming until about 11 confirmations before being 'success' and my current deposit is at 5 but does not even show in the deposit window.

edit: out of the blue; there the deposit is, confirmed and everything .

If I understand what you're asking for, I wouldn't call it 2fa via email. Strictly speaking, 2fa is supposed to be something you own rather than something you know. But if you don't have a 2fa device, then your email is going to be accessible via something known (your password). Email confirmation would in effect be like asking for a second password, and you can set up the equivalent of this on our exchange just by creating a password for login and funding. If you go to Account > Security > Two-Factor Authentication > Account login and funding (setup) > Method > Password, you can set a second password for login and funding. (I just noticed that the verbiage says for login, deposits, and withdrawals, but really it's just for login and withdrawals).

Another thing you can do to secure your account without a two-factor device, either in conjunction with the above, or as an alternative to it, is to use the global settings lock

https://www.kraken.com/help/faq#global-settings-lock

What this will do is lock your settings so that nobody can change your withdrawal settings (among other things). If an attacker gained access to your account, they could only withdraw to your existing withdrawal accounts (and if you set a password for this, only if they have the password). They could request a settings unlock, but then they'd have to wait for the specified number of days for the unlock to take place. Meanwhile, you'd receive a notification by email that an unlock was requested, and you'd have time to stop the thief before they do any damage.

Be careful with the settings lock though, because if you don't set a master key first

https://www.kraken.com/help/faq#master-key

then even you won't be able to unlock the settings until the specified number of days pass (no, customer support agents won't unlock for you - you just have to wait). If you create the master key first, the master key will allow you to unlock immediately. I'd recommend either not using the master key and setting the unlock to just a day or two (long enough to give you time to react if get you get an email about an unwarranted unlock request, but not so long that you can't stand to wait if you need to unlock), or creating a master key and setting the unlock for a longer period of time. If you go the master key route, this password should be kept in a safe place and *separate* from your other Kraken passwords.

Hope that helps to understand the security options we have for folks without 2fa devices. You can still lock down your account pretty darn well without them. Personally I'd prefer the options above over a simple verification link by email, but we'll consider what we might be able to do with email as well.

Hi Drago!

I would like to make a suggestion, could you please add 2fa via email? So if one would make a withdraw, you first send a email with a verification link before the transaction is processed.
The same would be for changing password. Almost every exchange supports 2fa via email, so I guess it shouldn't be to difficult to add it.
I know you support 2fa via google, but not every one has a smart phone and is able to use this method.

Otherwise I am more then happy with kraken, but not being able to have 2fa is the only reason that I am currently not using it for day trading, which is a shame as you are otherwise my favorite exchange.

Regarding the "Heartbleed" vulnerability:

Our site isn't vulnerable, but we do have two announcements related to the vulnerability:

First, the reason our site was unavailable for a few hours yesterday is that Cloudflare was notified about the
vulnerability and fixed it before it went public. Access to our site was affected for a while from the fix. 

Second, we've taken Ripple (XRP) funding offline to address the vulnerability on our end, and as a precaution in case the Ripple network might still be affected by the vulnerability. We don't have an ETA yet for when XRP funding will be back up, but we'll let you know when it is. 

thanks for the update, but, please next time keep us posted on social media and here as soon as you discover problems.
 

Hi Everyone - sorry about the site being unavailable. The site itself actually wasn't down, but the connection to it was (a problem with Cloudflare, which we use as part of our DDOS protection).

I'll let you know if I get more detailed information, but security-wise all is good. 

Website works perfectly for the last two hours. I have not noticed any latency yet.

for the last 5 days I was experiencing errors 404 inside the website.

Hi,

The site is fully accessible from Germany right now.
Is anyone still experiencing problems?

I don't expect further delays at this point. We will have to wait a few hours (California time) for an official update from Dargo on
the situation. Thanks for bearing with us though!