Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 30. (Read 628889 times)

As this issue was first reported spring last year (2017), we just wonder how long this investigation will take. We still did not receive an adequate answer about this issue last year.

As you seem to have forgotten about those requests, we will regularly remind you of this issue in the future until this issue is solved. Then you cannot forget this time. And yes, we will keep on calling it market manipulation, as it it clearly is the case seeing the proof, Gil's answer, the negligence of the so called error (not true according to the screenshots) in the OHCL data, and not warning customers about these irregularities in your markets.

Furthermore, to answer the 2nd question above we do not need to wait for the investigation. This is a very general question on how serious Kraken takes it's customers except for seeing them as milk cows.
So, please stop trying to solve this with management BS bingo, as you have been trying to do for months now.

We are just glad to have stopped trading on your wannabe exchange, better say SCAM, some time ago. As every customer should question the integrity of your markets as you still cannot answer the case after more than week in this particular dude's case, or in our case since almost a year.

Hi decalservice. I'm sorry to hear about the delay in sending your withdrawal. Could you please escalate your ticket using this form? One of our agents will be with you as soon as possible. Thank you for your patience.


Hi alchmiya. Let us know if you need anything else!


Hi CryptoTeng. Kraken does not participate in market manipulation.

As previously stated, we're investigating the situation laid out in the ticket. We'll be sure to respond to the ticket once we have a solution.

Still, no answer to the questions.

Again, the questions:
1) How can Kraken justify this criminal behavior? Or in other words. How can Kraken justify this either direct market manipulation, or indirect manipulation by negligence?
2) Why does Kraken not keep to the ToS when it comes to justified refunds?

Additional questions. Seeing that Gil stated that Kraken did (potentially still does) supply erroneous OHLC-data. Why were no steps taken in correcting these errors after they were brought to your attention? (again the note, that there is proof that the "ridiculous pikes" are not caused by erroneous data, but that trades did take place)
BTW, we already expect the following answer regarding the correction of data….”Kraken is not responsible for data displayed by third party tools.” (LOL) In this case the next question. If not possible to have the data corrected, why are customers not made aware by Kraken about these errors in OHLC data so that they can check whether they are affected by this?  


To ALL Kraken clients: Be aware of market manipulation by Kraken (even admitted by their client team)

Btw, our friend is still waiting for an answer. You guys stopped replying to his justified request.

Hi, I do not need to withdraw. I only need to deposit fund to buy btc. And I want the cheapest and fastest way (Same-day transfer to Germany provided by my bank) to deposit fund which is to transfer to Germany instead of Japan.
Anyway, I have transferred EUR1209 to Fidor Bank AG with my unique reference included and understand that EUR5 will be deducted. I hope everything will go well.

Hello there, I specifically made an account here on bitcointalk and even paid the fee, mostly to be able to ask Kraken a question - What happened to my $2400 wire withdrawal? It has been over 3 weeks and I have had no reply from Kraken support - I have made 2 tickets, one which I resolved by myself, and this one, which I need Kraken's help with...

Oddly enough, the few previous withdrawals (wire, bank is inside of USA) have gone thru just fine. However, on my Kraken account page all of them still shows up as "sending".

I had an issue 3 weeks ago which I submitted a ticket for, and I never got a reply. This time, the withdrawal amount is high enough to cause me some alarm. Could you kindly let me know how to to proceed with finding out where my withdrawal has gone? No reply to my ticket/email yet. Kraken shows the wire as "sending", (just like all the other wires which have already arrived!) but my bank has not received any wire, and it has been around 10 days I think. I am tier 3 verified.

I have never had a problem with Kraken until now. In fact, I was verified up to tier 3 in only 2 days - I hear so many people complain, but it has been smooth sailing with Kraken.... until now. Can you please give me some insight into what is happening? I'm not sure if I need to wait one day or 5 years at this point.

My appreciation!

Hi nevermindthebotox. Speaking candidly, the most common issue is that the reference wasn't supplied or has an error in it. There are other reasons that your funds could be delayed, but this is the most common issue. Thank you for your patience.

Thanks for the reply, i thought tier 4 would have helped to make quicker deposits but i guess not. Your "5 days" means 5 days + weekend = eight days.

I'll sent another ticket tomorrow if deposit isn't credited.


May i ask what causes this delay in sepa payments ? I make an payment, it's instantly reduced from my bank account and bank forwards it in 24h max.

Then it lays somewhere four days and over weekend of course...  ??


and yes, it's nice to see everything skyrocketing when stuck with uncredited deposit...

Hi alchmiya. Technically this is an option for people outside of the SEPA zone, but you will not be able to withdraw funds with this same method. Let us know if you need anything else.


Hi Joseph.HD. Unfortunately, our banking partner does not accept wire transfers from your country. You're welcome to deposit EUR via SEPA transfer if you have an account in the SEPA zone, or deposit cryptocurrencies. Sadly, we have no way around this at this time. Thanks for understanding.


Hi Victorvpc. I'm sorry for the wait. Unfortunately, we do not have an estimate at this time. Your issue requires a specific team and they have a significant backlog at this time. We are not able to offer phone support at this time but if we can in the future we will make a public announcement about it. Thanks for understanding.


Hi nevermindthebotox. We're not having any widespread delays with SEPA transfers. They're automatically credited when they arrive to a client's account, which takes between 1-5 business days. If you're missing a deposit please be sure to escalate your ticket using this form. Thanks for your patience.



Hi Guys. These issues should be resolved now. If you're still seeing errors please open a ticket here and escalate that ticket using this form. Thank you for your patience.

It seems that kraken still have a lot of problems..
So, I think, I should reconsider to use their service & deposit to them..

Any suggestion for a good exchange guys ?

This is seriously annoying to have this kind of error during such volatile situation , Kraken upgraded their system but again same thing which is sad .

Fix this issue asap please . Funding Page giving Service Unavailable Error every time , all other sections working and loading fine .

Kraken's "please allow five days blahblah" after sepa deposit is actually automatically at least eight days... if you are lucky.

How on earth you still haven't fixed this delay when making deposits ?? yeah ticket sent, escalated and automatic "  "-reply received

 

We are talking of a ticket 2 months old, Could you please check my position in the queue and give me an estimate of an answer date for my ticket? It is important to know if am going to be answered in 2 weeks or in 50 years. My actions cannot be the same.

Why don't you give phone support? Can I talk to someone that is not a machine sending the same e-mails to everyone? It is like talking to a wall.

Thanks for your prompt reply.

Dear Kraken Support,

I need to deposit in USD, but still no option for me in the Funding Menu..

Based on this article :
https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident-

I'm supposed to be able to deposit in USD since I'm on the Tier 3 Verification.

I have summitted a ticket (1503911) and escalate it, but still no response at all from your side.

Please help me so that I can deposit in USD ASAP..

It has been a week for me to wait my Tier 3 Verification so that I can deposit USD, but after Tier 3, still there is no option for that
So please help me to solve this problem as soon as possible..

Thank you in advance for your support & understanding.

im hearing this, our team will reach you as soon as possible for month now. still 5000 eur are on hold, no normal response

I found this statement in the "How do I deposit EUR into my account?" section in Kraken:

Clients outside SEPA countries should use SMBC (SWIFT) but may also use (2), Fidor Bank AG Wire Transfer, in certain situations.

Can I wire transfer to Fidor Bank AG from outside SEPA countries? What is that certain situations?

I really hope you will allow it as wire transfer to Germany is much cheaper for me compared to wire transfer to Japan.

Hi CryptoTeng. I'm talking with our trading experts and we'll let you know once we've completed the investigation. We'll get to the bottom of this but it will take some time. We'll be updating the ticket once the investigation is over and reporting back here without client details of course. Thank you for bringing this to our attention.


Hi Dellamarta. We have a specialized team to handle your particular issue and they'll be reaching out as soon as possible. Thank you for your patience.


Hi dalkeith. I can see that your ticket has already been resolved. If you need anything else just let us know!


Hi alchmiya. SEPA transfers can only be sent from countries in the SEPA zone. Our banking partner SMBC accepts USD and EUR so you're welcome to deposit to them instead. There is a $10.00 deposit fee. Thanks for reaching out and please let us know if you have any other questions.


Hi Victorvpc. Your ticket requires a specialized team to review it and unfortunately there is a large backlog at the moment. We're so sorry for the inconvenience. One of our agents will be with you as soon as possible.

Best choice is to go directly into the hassle of legal actions. The sooner the better. Kraken gives as much as horse excrement about this type of tickets. At least as far as we can tell.

But that's what's to be expected from an exchange which actually openly admits to market manipulation (see previous posts)

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!

I'm not from SEPA zone countries.
That said, my bank do not charge transfer fee if I were to transfer to Fidor Bank AG (GER).
I have to bear the transfer fee if I were to transfer to SMBC (JPN).
Am I not allowed to transfer to Fidor Bank AG if I'm not from SEPA zone countries?
Can you all not help your customer to save some cost?