[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 25.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: Victorvpc on March 21, 2018, 02:34:50 PM

Quote from: Victorvpc on February 05, 2018, 08:37:34 AM

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!

Will you ever reply???Please!!

Hi Victorvpc. I'm so sorry for the long wait. Unfortunately, only a very specialized team is able to handle the situation in your ticket, and they have significant backlogs at this time. We will reach out to you as soon as we can. Thank you so much for your patience.

Victorvpc

newbie

Activity: 4

Merit: 0

[ quote author=Victorvpc link=topic=290799.msg29652940#msg29652940 date=1517837854]
Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!

[/quote]

Will you ever reply???Please!!

kraken-augustus

newbie

Activity: 21

Merit: 0

Quote from: latoxine34 on March 19, 2018, 11:27:31 AM

Hello kraken augustus, so what can you answer about that please ?![/b] ( I hope to not need to use biger font size and red color like other questions Wink

)

Hi there latoxine34! We don't provide such documents at the moment to particular users

If your bank or any tax authority requires this kind of documentation they should directly address this inquiry to us

Quote from: themossinator on March 20, 2018, 04:03:01 PM

Hello, does anyone here or from Kraken have a step by step guide on how to short on Kraken? I watched the video but im still not getting exactly what to do, many thanks!

Hello themossinator I can't post links here yet, but a quick google search using the terms "short position kraken" will show three good articles/guides at the top, one of them is actually on bitcointalk.

themossinator

jr. member

Activity: 31

Merit: 5

Hello, does anyone here or from Kraken have a step by step guide on how to short on Kraken? I watched the video but im still not getting exactly what to do, many thanks!

latoxine34

newbie

Activity: 98

Merit: 0

Quote from: RivAngE on March 15, 2018, 09:00:06 AM

Quote from: latoxine34 on March 15, 2018, 08:48:22 AM

Quote from: kraken-augustus on March 15, 2018, 07:46:54 AM

Quote from: latoxine34 on March 13, 2018, 03:47:33 PM

Yes, I think it's : 1616663

PS : On the french forum there is a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...

Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.

Thank you augustus,
just received the support answer. Certainly my english is not goog enough, but the answer is not appropriate.

1) I asked for My name, as the other poster ( markd ) above asked too, and the answer is talking about the name of the fidor bank that could sometime not appear on withdrawal sepa due to an issue. (?! )

2) for the potential tax audit I do not ask for an advice, but for what legal and officials documents I could have directly or on demand from you and the bank in case, because if I ask to my local expert and tell him that :
a) my name do not appear anywhere and b) the only document I have is a csv export without any legal infos on it , his answer will be clear = stop!

Sorry if my english is not clear enought, and that I'm maybe crying before to be hurt, but if someone understand my question and want to translate be my guest ! Wink

I see what you mean, so probably Kraken will understand too!
You need some kind of an official document from them with your name visible on it. I believe this document should be issued from their system with the press of a button, our accountant or another legal institution might ask us to provide it.

Also, I believe that a simple name wouldn't be enough. VAT registration number or ID number would be more solid identifiers.

Hello kraken augustus, so what can you answer about that please ?! ( I hope to not need to use biger font size and red color like other questions Wink

)

kraken-augustus

newbie

Activity: 21

Merit: 0

Quote from: hamade on March 16, 2018, 05:00:57 PM

thnx but i ask the kraken support deposite from germany or not , thnx again

Hello hamade, the issue you are having is not likely bounded to your country. Have you already opened a ticket?

hamade

full member

Activity: 337

Merit: 150

Quote from: Kraken-Septimus on March 16, 2018, 04:53:01 PM

Quote from: hamade on March 16, 2018, 04:41:06 PM

hello
i am from germany and when i click on deposite .the site show " sevices unavailable " and my account is Verified to tier 3.
https://f.top4top.net/p_805v8xld1.jpg

Hi hamade. I'm sorry to hear that you're receiving an error message. Could you please open a ticket here and escalate that ticket using this form? Thank you for your patience.

thnx but i ask the kraken support deposite from germany or not , thnx again

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: hamade on March 16, 2018, 04:41:06 PM

hello
i am from germany and when i click on deposite .the site show " sevices unavailable " and my account is Verified to tier 3.
https://f.top4top.net/p_805v8xld1.jpg

Hi hamade. I'm sorry to hear that you're receiving an error message. Could you please open a ticket here and escalate that ticket using this form? Thank you for your patience.

hamade

full member

Activity: 337

Merit: 150

hello
i am from germany and when i click on deposite .the site show " sevices unavailable " and my account is Verified to tier 3.

RivAngE

full member

Activity: 728

Merit: 169

What doesn't kill you, makes you stronger

Quote from: latoxine34 on March 15, 2018, 08:48:22 AM

Quote from: kraken-augustus on March 15, 2018, 07:46:54 AM

Quote from: latoxine34 on March 13, 2018, 03:47:33 PM

Yes, I think it's : 1616663

PS : On the french forum there is a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...

Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.

Thank you augustus,
just received the support answer. Certainly my english is not goog enough, but the answer is not appropriate.

1) I asked for My name, as the other poster ( markd ) above asked too, and the answer is talking about the name of the fidor bank that could sometime not appear on withdrawal sepa due to an issue. (?! )

2) for the potential tax audit I do not ask for an advice, but for what legal and officials documents I could have directly or on demand from you and the bank in case, because if I ask to my local expert and tell him that :
a) my name do not appear anywhere and b) the only document I have is a csv export without any legal infos on it , his answer will be clear = stop!

Sorry if my english is not clear enought, and that I'm maybe crying before to be hurt, but if someone understand my question and want to translate be my guest ! Wink

I see what you mean, so probably Kraken will understand too!
You need some kind of an official document from them with your name visible on it. I believe this document should be issued from their system with the press of a button, our accountant or another legal institution might ask us to provide it.

Also, I believe that a simple name wouldn't be enough. VAT registration number or ID number would be more solid identifiers.

latoxine34

newbie

Activity: 98

Merit: 0

Quote from: kraken-augustus on March 15, 2018, 07:46:54 AM

Quote from: latoxine34 on March 13, 2018, 03:47:33 PM

Yes, I think it's : 1616663

PS : On the french forum there is a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...

Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.

Thank you augustus,
just received the support answer. Certainly my english is not goog enough, but the answer is not appropriate.

1) I asked for My name, as the other poster ( markd ) above asked too, and the answer is talking about the name of the fidor bank that could sometime not appear on withdrawal sepa due to an issue. (?! )

2) for the potential tax audit I do not ask for an advice, but for what legal and officials documents I could have directly or on demand from you and the bank in case, because if I ask to my local expert and tell him that :
a) my name do not appear anywhere and b) the only document I have is a csv export without any legal infos on it , his answer will be clear = stop!

Sorry if my english is not clear enought, and that I'm maybe crying before to be hurt, but if someone understand my question and want to translate be my guest ! Wink

kraken-augustus

newbie

Activity: 21

Merit: 0

Quote from: latoxine34 on March 13, 2018, 03:47:33 PM

Yes, I think it's : 1616663

PS : On the french forum there is a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...

Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.

latoxine34

newbie

Activity: 98

Merit: 0

Quote from: kraken-augustus on March 13, 2018, 02:35:55 PM

Quote from: latoxine34 on March 13, 2018, 01:37:56 PM

Quote from: babygun on March 13, 2018, 08:40:32 AM

Quote from: kraken-augustus on March 08, 2018, 08:57:11 AM

Quote from: markd on March 08, 2018, 05:54:32 AM

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Quote from: Kraken-Septimus on March 06, 2018, 08:17:38 AM

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...

After reading this I asked the question to the support, so few days ago, and I'm still waiting for an answer actually.

latoxine34 could you share your ticket number?

Yes, I think it's : 1616663

PS : On the french forum there is a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...

kraken-augustus

newbie

Activity: 21

Merit: 0

Quote from: latoxine34 on March 13, 2018, 01:37:56 PM

After reading this I asked the question to the support, so few days ago, and I'm still waiting for an answer actually.

latoxine34 could you share your ticket number?

latoxine34

newbie

Activity: 98

Merit: 0

Quote from: babygun on March 13, 2018, 08:40:32 AM

Quote from: kraken-augustus on March 08, 2018, 08:57:11 AM

Quote from: markd on March 08, 2018, 05:54:32 AM

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Quote from: Kraken-Septimus on March 06, 2018, 08:17:38 AM

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...

After reading this I asked the question to the support, so few days ago, and I'm still waiting for an answer actually.

babygun

sr. member

Activity: 2212

Merit: 254

Top-tier crypto casino and sportsbook

Quote from: kraken-augustus on March 08, 2018, 08:57:11 AM

Quote from: markd on March 08, 2018, 05:54:32 AM

Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.

All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?

If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.

Like let's take this example:

Initiator's bank reference: 5xxxxxx6

Orderer's reference: NOTPROVIDED.

***QUESTIONS***

1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".

Please let me know since this may help prevent closing my bank account.

Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.

Quote from: Kraken-Septimus on March 06, 2018, 08:17:38 AM

Could you please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.

I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: Martin958 on March 13, 2018, 06:34:18 AM

Hello,

I have had my account disabled since a hacker got access to it on 22nd January, 2018 and stole 1.1 LTC

I have sent my photo ID and have satisfied all the requests needed to reopen my account.

But suddenly Kraken is ignoring all emails for a month now.

Why are they not addressing the issue of my account being disabled?

Hi Martin958. I'm sorry to hear that you still don't have access to your account after a month. Could you please escalate your ticket using this form? Thank you for your patience.

CryptoTeng

member

Activity: 167

Merit: 15

Apologies to everyone (except Kraken) for potentially annoying you by repetitive reminding Kraken to finally answer the questions about the market manipulation issue. However, Kraken is not responding to email communications about this issue, and as you can see they obviously try to ignore this issue here too. Therefore, we will keep reminding Kraken until they finally give an answer to the questions posed about this issue earlier.

Let this be an example to everyone. This is how Kraken really treats its customers in case important issues need to be solved.

Quote from: CryptoTeng on March 08, 2018, 09:42:48 AM

as Kraken obviously is just trying to ignore this, again the reminder...

Quote from: latoxine34 on March 08, 2018, 01:47:13 AM

Quote from: CryptoTeng on March 08, 2018, 12:02:39 AM

still waiting for your answer Kraken...

Quote from: CryptoTeng on March 06, 2018, 05:36:37 PM

Quote from: anatol1987 on March 06, 2018, 06:51:42 AM

Today I made a Profit take order including a conditional close with stop loss order for ZEC/EUR and it was not triggered despite the price going way below

Can somebody advise the reasons ?

Ahhhhh, the problem is still not solved then. As expected as Kraken was not giving any answer about this.

@anatol1987 : If you look back a few pages, you will see that we have been asking Kraken to explain this issue, and also explain how customers are to distinguish between "fake" pikes and "real" pikes. In the end you will probably get a few Kraken fee credits if you keep nagging l;long enough, but then you will be answered with a bunch of silence from Kraken.

so, again... to ALL Kraken customers. Be advised Kraken is still manipulating its markets. Either by showing fake trades/OHCL data, or by neglecting to solve this problem which has been going on since at least spring 2017 (thus last year)

@ Kraken-Septimus(-crime)

We are still waiting for answers to the questions posed in this thread. Please scroll back a few pages and you will find them. Furthermore, we are still waiting for your apology for lying to us and everybody else about this issue a few pages back. Anatol's post clearly shows again that you have not gotten to the bottom of this issue even though you posted that it was solved.

Maybe we can quote it until they answer an do something, after 1000 pages it could have an impact.

maybe the new member of the team (augustus) can (or better say: ...is willing to...) answer this? And please don't start lying like your colleague Septimus

Btw, does Septimus really need help to post replies such as, please open a ticket and escalate?

Martin958

full member

Activity: 232

Merit: 100

Hello,

I have had my account disabled since a hacker got access to it on 22nd January, 2018 and stole 1.1 LTC

I have sent my photo ID and have satisfied all the requests needed to reopen my account.

But suddenly Kraken is ignoring all emails for a month now.

Why are they not addressing the issue of my account being disabled?

kraken-augustus

newbie

Activity: 21

Merit: 0

Quote from: markd on March 12, 2018, 08:19:13 AM

Hello Kraken,

May I ask if and when it may be possible for you guys to offer SEPA instant withdrawals? This would make SEPA withdrawals within the Eurozone nearly instant. Thank you.

Hello markd,

it won't be available soon on Kraken as this technology is not yet widely supported across banks that support SEPA. I'll keep you posted anyway if we start offering it.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 25. (Read 629033 times)