Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 34. (Read 629033 times)

@Kraken-Septimus

Some time ago the company published an article on the blog to say about Revolut/TransferWise transfers that can't be used with Kraken. However, there are folks who are using Revolut without a problem. What is the situation currently? Is the article still up to date?

Thank you

I had the same problem for about a month ago.
Sent email to Kraken support and their suggested solution was to open new account.
I opened 3 more accounts but the problem still persisted.
But last friday I tried my luck and opened a new account again and voilà!
I could verify my account.
I used the same gadget and the same browser as the old accounts to open the new one.
Best of luck!

Hello Kraken Support Team,

Are your developers really working to enable verification tab for the new users? I've been waiting for really long time but verification for me is still disabled.

I know you don't provide ETA. But if you won't enable verification for the new users, can you please state this clearly?

If you won't enable verification, please tell us so. Maybe you don't want more customers, I don't know. This shouldn't be that hard.

Best.

Hi djodjo02130. The issue that you've linked was not about low fees, as the funds were already confirmed. I'm not able to click on the link that you've provided for security reasons, but if you believe the funds did not confirm at this point, I would suggest opening a ticket here and escalating that new ticket using this form. Thank you for your patience.


Yes, you would need to supply the correct tag. This information is supplied by you in the withdrawal details. If this was incorrect or omited, you would need to contact the receiving wallet's support. Thanks for understanding.


Hi cryptopayments. If you have already escalated your ticket then one of our agents will reach out as soon as possible. Thank you for your patience.


Hi Stephbgd. I'm sorry to hear about the delay with your Euros being deposited. Could you please open a ticket here and escalate that ticket using this form? Thanks for your patience.

Hello, i'm Stéphan from France, and i have a big problem.
My banking adviser made a bank transfer about 1700€ from my bank to my kraken account on 5 Jan 2018 but i still have not received anything. I think she have never put the ref number. A friend tell me Dargo can help me, or other. Please...
Thank you very much.

I think you have to add flag when you send money with XRP all website make site just kraken dont set flag when send XRP

Well I have escalated my ticket, I have received replies confirming that funds were 'located' then they had to be added manually by a 'technician', however I am still waiting for MY money to be credited to MY account. Maybe you don't offer phone support quite simply because you are unable to manage a half decent customer service? You have not stopped new registrations but claim 'workload' as an excuse to hold clients' funds. Your support agents ( no matter their 'level') reply once or twice and then disappear. This is what kills crypto, amateurs handling money!
I am waiting, for the record, since Jan 4, that's over 3 weeks. Shame on you Kraken

I have send with correct tag, i have tchecked 3 times...

Do you think it's possible to have problem between you and bithumb when send XRP, or fees maybe too low

Same problemes in this post : https://bitcointalksearch.org/topic/xrp-deposit-to-bithumb-from-kraken-missing-2516187

Hi djodjo02130. If the transaction has already been sent, you would need to reach out to bithumb support to find out why it's not showing in your balance. Please confirm that you have sent your Ripple with the correct tag. Thanks for reaching out!

Hello, i have problem to send XRP to bithumb, can you help me ? ( I have try to send from binance to bithumb and it's work directly :/ )

https://xrpcharts.ripple.com/#/transactions/96B70DE7BD517B5396368E0660B73A37766538700BACA6212EE544DB396AA5A2

Hi NHammer. I'm glad to hear it. Please let us know if there are any issues with the withdrawal.


Hi frostscythe. Sid has sent you a message and is waiting on some more details about your deposit. Please provide as much information as possible to assist in locating your deposit. Thanks for reaching out!

Good day, i am writing hoping for a resolution on a deposit i made on the 8th on january for $2000 euros.

Ticket no 1402493.

I have sent about 1000 euros, followed by 2000, and followed by another 616 euros. The 1000 and 616 are in but the largest amount is still missing for over 2 weeks, i have no number to call and am worried about my funds. Can the money come in soon, as i hope to continue to use Kraken but am starting to get disappointed with these logistical issues.


Thank you,
Caleb Leong

Thanks for the quick response! Miraculously Max has fixed my issue on escalated ticket 1417900! I'll submit a new withdrawal and start looking for unicorns 

Hi NHammer. I'm so sorry to hear that you're having an issue withdrawing your funds. Our agents are working through these tickets as efficiently as possible but it's true, there is a backlog at the moment and these need to be manually completed.

Could you please confirm if you have escalated your ticket using this form? Please let me know the ticket number and I can confirm if it was escalated.

Dear Kraken,
   How you guys were ever recommended as the top North American crypto exchange is beyond me. I've been trying to make a USD withdrawal since mid-December. Six (that's 6) failures. Somehow even after the trading engine "upgrade" your withdrawal page can offer zero information about the failure other than one word - Failed. How in this century can you manage to program a website that offers zero information as to what the cause of the failure is? Now we get into the black hole of "enter a support request, escalate it using this form and wait".
   
   Twice now from my support calls I've been told - "our transfer partner's OCR software can't recognize your government issued ID. Please take another" - ok fine, no problems there. Photo's are easy to take. However the kicker is this phrase -
   
          "Please note that we are unable to provide any time frame on when we can have USD funding activated on your account. This is due to a huge backlog of manual review cases that need approval"
   
   Good Lord! How can you not know a time frame? And how will I as a customer know when it's ready? Should I just keep submitting withdrawals and wait for the one magical day when I get a green "Success" message? Please note that I'm just guessing that's how it'll look because I've never seen a successful one. At this point I believe those "Success" messages are like Unicorns and only exist in fantasy books.

   Let me offer some suggestions as to how you might fix some of these problems:
       

• Find another funding/wire transfer partner - obviously the one you have can't manage to process anything so why not?
• Find another partner with some better OCR software - if Alexa can order me a pizza and tell me who won the World Series in 1953, a dumb piece of software ought to be able to pick out my name and address from a picture
• Hire some temps to process said manual backlog - this is a no brainer. AWS Mechanical Turk. Temps R Us, millions of options here
• Offer an alternate means of fiat withdrawal - Oh the horror! A real check, on real paper in a real envelope with a stamp. I guess you can't be crypto cool and still send checks to people. Ever heard of PayPal or Zelle?
• Pre-process check government issued id's - imagine how many fewer support calls you'd get if you actually pre-processed the documents you get for correctness

  Sorry for the rant. We as a community know you're experiencing unprecedented demand. We know you're covered up with support requests. We know that you get XX thousand new user sign ups a day. But if you can't manage to accomplish something as simple as a wire transfer for inbound or outbound funding then I would expect that soon there will be no more requests for funding or withdrawal.

Patiently waiting for a Unicorn or a successful withdrawal, whichever comes first.

Hi Bitblockchain. I'm sorry to hear that you're friend's having an issue with signing up. Could you please have them open a ticket here and escalate that ticket using this form? Thanks.


Hi figaro33. If you're still having an issue, please reply to the ticket and the assigned agent will have a look at it again. Thank you for your patience.


Hi LeGaulois. I'm glad to hear it. Let us know if you need anything else!


Hi pusherxx. I'm sorry to hear about the delay in getting your account verified. Could you please escalate your ticket using this form? Thanks for your patience.


Hi henriko68. It looks like your ticket was in the wrong queue. I've placed it into the correct queue and since you have already escalated this you'll be hearing from someone as soon as possible. Thank you for your patience.


Hi chefkolonel. I'm sorry to hear about the issue withdrawing your funds. You would need to close orders or positions if you're trying to withdraw an amount that's tied up in that order or position. For example, if you have a balance of 5 Bitcoins and need to withdraw 3 Bitcoins, you would need to cancel the order to sell 3 Bitcoins. You would also need to do the same thing for positions. If that does not resolve your issue please let us know in the ticket. Please be as specific as possible in order to help our agents solve this as quickly as possible for you. Thank you for your patience.

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Kraken will re-enable the ability to open new long and short margin positions at 18:00 UTC on Thursday January 25 (10am PT).

For more information, please visit our blog.

Ok thanks. I have already contacted Kraken but they answered:
We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.

Thanks again!

Hi kraken,

trying to get some euro and btc of my account but its not possible. Im able to withdraw ripple, lumen, xmr icn but not xbt, eth and euro.

Why? I had some contact with support ( ticket 1373117) but the dont response anymore..

the funds is not in open orders. Got some open positions in btc and xmr but its not much and before upgrade i was able to withdraw funds in the same situation...

do i have to close all my positions before im able to withdraw again?

well i was talking about simple fixes for a web page, about verification you should contact kraken directly

Hi!

Could you please help me with my ticket #1434140.

Three days ago I couldn't log in my account with the correct credentials using 2FA (it had worked a few hours before) and now it says my account is temporarily disabled and I cannot log in. I have already escalated the ticket two days ago, but I just received a reply that someone will get in contact soon (that was two days ago).

I am a heavy duty user of your exchange and it really hurts that I cannot log in. Usually your support got back to me in a much faster fashion.

Thanks!