"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."
True for what that must be
Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...
You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....
You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....
I just take fact.
I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?
Ticket : 1159454
in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.
If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...
So, Kraken has not improved a bit....so nothing has changed
Feeling sorry for everyone still trying to trade there then.
It just shows what we have been saying for several months. Kraken and the people running it are just plain frauds, and in our opinion even criminals. It is suprisig though that they are able to maintain there SCAM by their obvious lies.
Before leaving we received these promises o0f a new trade engine already since May last year. Then we were already told that Kraken's dev team is working hard on this new trade engine. So far, we can only say that they appear to have been hardly working on a solution.
In total we estimate the damages done by Kraken to us to be roughly 50000EUR. And Kraken does not care to compensate, and they ignored every attempt to reach them via their own service tool on their website after it became clear to them that they ow us serious compensations according to their own ToS. We are currently in preparation of a lawsuit against them for fraudulent management of their trading platform (to describe it in general terms).
We can only repeat it again and again. Stay away from these frauds. They only aim to get your money (fiat or crypto) onto their platform. As soon as you have initiated transfers, your lost.
