Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 53. (Read 628889 times)

You already posted that and it was already answered.

Hi Septimus, have Kraken a Partnership with Peculium since 2 months or is this Bullshit?

https://twitter.com/_Peculium/status/921774369206136832

Yes, I have already created the ticket, I trust Kraken, I know that my money is safe

The action was created 01-03-18 15:52:25 +0100
Canceled 30-60 minutes later.

I thought it was going to be just minutes things, as you say

Thanks

It will be in your account in about 30 minutes. If not, contact support. Relax, I had this happen to me before with both crypto and fiat. Rest assured, the ETH will be credited to your account soon.

I do not worry about the time when withdrawing (which was what I canceled) but not seeing my money neither in ethereum nor in euros, for me, I'm afraid ...

Welcome at kraken where time is not money .....

Keep cool

All will finish to be "good", but take time ...

My first problem (a little complicated) with kraken took 18 days to resolve (positively it must be recognized).
My second childish problem is at 8 days without being solved....

So for only several hours, don't be worry ....

ethereum have disappeared from my account

I am trying to make an ethereum transfer, I had been in an "initialized" state for an hour, I have canceled the order, and now I do not have any euros or ethereum. The money is not in the address I was sending.

what should I do?

Thanks

PD: I sent a ticket with the same text several hours ago, I'm worried about my money

Edit:
ticket issue 1242497

Hi spetimus,
Thanks for this new answer
Understand well, that what i say isn't against you as individual, but against your compagny ....

the way you treat your customers is a shame, and without rapid and radical change you will lose a very large majority of them...

In two months at your place:

My account was blocked for 18 days (so my money too...).
A withdraw has been blocked for 8 days now...
In 2 months...
And as a customer it's still up to me to "chase" after you on forums/twitter/redit etc ... because no reply by email from the one (s) who are supposed to fill this role...

You have been promising for ages now a major upgrade of your trading engine, which looks more and more like a Russian doll story without communicating about the project...

The website and APIs become unusable or almost useless again.........

And on top of that, now what worked before, no longer works deposit/withdraw.....

Leave your cap of customer, to take again a human role... What would you think in this situation (if you lived it)?

Since the 1/11/2017 you take me 653.41€ fees ... What for ? for block my money again and again ?
Yes i win money, so i found normal to pay fee if there is a service for .... but here i start to ask myself why i pay haw much ...

regards,

What do you think septimus, if you are customer and they block your found for 8 days ?
Yes i escalate again my ticket .....

What do you think if you are customer, and they promise to you upgrade, don't give any news, don't give the upgrade,  and their site/api go back to more than 3.000ms ? So become back completely useless ?

Use your blog to communicate with us please (at less) .... Or you will finish to be a company without customers

I am going to write my case here, too, just in case anyone from Kraken sees it since i don't think anything works in their exchange any more...

So i sold some waves through bittrex, got my btc and i made the BIG mistake to transfer my btc from bittrex to kraken, just because i needed to exchange them for euros (done that in the past, kraken was working for me being a verified customer)

I waited for the 6 confirmations, after a while all good, i got the "success" message through my "deposit funds" kraken dashboard, so headed over to sell my newly transfered btc for euros in a good price (thought so...) ...

SURPRISE!!! BTC never got available in my account.

Yes, i have already opened a ticket, i have already used the "escalate ticket" option and just waiting for a sign...

All of the above took place in more than 4 hours in duration, due to UNLIMITED 520 & Error 525 SSL handshake failed errors, refreshing, etc...

All i want is my BTC, be able to withdraw and get the hell out of there!

(also looking for an alternative: BTC > EURO > SEPA TRANSFER if anyone could suggest would be more than appreciated)

Hi Shamane. There was a delay with the trading engine but it will be out as soon as possible. We are still not offering advanced order types at this point. As for the rest of your questions, they'll need to be answered by the agent handling your ticket. They'll be able to give you a more accurate answer as to what we're able to do for you. Thanks for your patience.


Hi seyko. Any email that's directly sent to our support email address will be automatically closed. You don't need to be logged in to open a new ticket. Please open one here and escalate that ticket using this form. Thanks for understanding.


Hi MichaelKlein. I can see that Rick has already helped you with the deposits. If it helps for the future, you can always include your reference to your bank with lower case characters as SEPA transfers are not case sensitive and this would avoid confusion with similar looking characters such as "O" and "0". Thanks for your patience.


Hi ken2307. We're aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. As you may be aware, these problems have been exacerbated due to the fact that we have been seeing extremely heavy traffic to the site and a massive influx of new users recently.

Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible, although we don't have a date as to when this will be fixed.

Unfortunately, users cannot start to fund their account and trade until the verification issue is solved and completed. While we don't currently have an ETA on when it will be released, however it should be ready for release soon.

Also, please note that that other users have attempted to open new accounts with our exchange and most of the times they were able to get verified with their new accounts. In that case you would require to use another email and username. I hope this helps!

Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.

Please let us know if you need anything else from us.


Hi MohAli59. I'm sorry to hear that you're locked out of your account. You can escalate your ticket's priority by filling out this form. Thanks for your patience.

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 107112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

TO Kraken-Support:

WHAT TIME CAN Get Verified
EVERYTIME SHOW ME Feature Disabled----This feature is not currently available.

CAN YOU FIX THIS BUG?

THANK YOU VERY MUCH

Sure the better is that they answer in "correct time" ....
But in the other hand, if all make 3 different ticket for the same thing ...

Hello Kraken-Support,

I did 3 Deposits at 12 and 13 December and have opened 3 Tickets:
1116076   My deposit                           14 days ago   6 days ago        OPEN
1122451   Missing 3 of my deposits   13 days ago   10 days ago   OPEN
1115042   Missing 3 of my deposits   14 days ago   11 days ago   OPEN
 
I got not even answer from support and still waiting for my deposits to show in my account.

PLEASE SOLVE MY Tickets!!!!!

Best,
Michael

"Degraded Service, Upgrade Next Week
by krakenfx
Posted on
 December 15, 2017
This blaze is on fire.
The recent, unexpected explosion in demand has been overwhelming.  Each of the past few days has produced 50,000 new account registrations and 10,000 new support tickets"

I have to call BULLSHIT on this only thing I believe is that they got 10k support tickets .. that's what happens when your service is garbage .. AVOID @ ALL COST!

Thank you for this super advice lol /s
I know that, I did that about 3 times about this issue but their answers on my support tickets are: Please read our response in the support system which I can't because my account is locked.. Is Kraken trying to steal peoples coins/fiat with such a loop behavour? I'm losing faith that I will ever be able to access my account again

no need to be log on their site to make official support :

https://support.kraken.com/hc/en-us/requests/new

you are welcolme

This problem still persists and is getting really ridiculous..

My account is still locked because I accidently clicked the wrong link in the widthdrawal confirmation eMail from Kraken and support doesn't react at all..

I'VE WRITTEN SEVERAL EMAILS TO THE KRAKEN SUPPORT AND ALL I GET AS ANSWERS IS THAT I SHOULD LOGIN TO YOUR SUPPORT SYSTEM WHICH I'M NOT ABLE TO BECAUSE MY ACCOUNT IS LOCKED!!!

I have funds in fiat and cryptos in my account and want to access them ASAP.

Please help me out or I will start to think badly about Kraken!

Hi Kraken spetimus,
And thanks for your answer concerning the ticket (who was always a few day max priority from you But i escalate it a new time ...

But ....
What about new trade engine ?
What about advanced order you sell on your internet ?
What about the price moving from 2.2 to 1.7 since you block my money ?
You speek about deposit delai, but what about withdraw delai/bug ?
What about your block making promise for 31/12 and don't be update since with no promise at all ?

Regards,