Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 55. (Read 629033 times)

Hi, ticket number 1215117.

LTC deposit not credited since yesterday. It's urgent, please help.

What is going on? My deposit is missing but was sucessful hours ago. My money is in limbo. This is UNACCEPTABLE. No response from support. I am closing my account and getting all funds off as soon as possible. This is the worst service, borderline scam, of any exchange I have ever used.

Ticket # 1217576

You just lost a long time large volume trader. Getting screwed by you guys on a weekly basis is not going to happen anymore. My business will go elsewhere.

Seems to be working again 

This is the link to the post. It says the announcement was made by email, so all kraken users should have had a full copy of the message emailed to them. The full announcement is longer than what Restyler quoted.

https://www.xrpchat.com/topic/14733-kraken-withdrawal-time/?tab=comments#comment-160253

The last bit of the announcement says that even after January 4th they will be slower than normal to process deposit/withdrawals.

Feature disabled for w/d deposit.

True, I havent tried trading in Cryptocurrencies. Rather have it safe in fiat right now instead of a cryptocurrency which I might not be able to move. The problems I encounter though are that I can not deposit and withdraw funds. The message I quoted specifies that this is because Kraken shut down all deposits and withdrawals from the period of December 28 2017 til January 4th 2018.

Yeah, but that shouldn't have anything to do with cryptocurrencies, and I doubt they would disable the funding functionality on the site completely just because of that (they don't disable it over weekends normally, for example).

Someone on another site just posted this:

Similar to other people I cant deposit and withdraw funds. My ticket is 1215740

I'm guessing something went wrong with the year rollover to 2018  

Kraken guys are drunk now, we need to wait until Tue to have deposit/ withdrawal functionality back, I guess  

Hi Kraken are con-artists. I'm so sorry to hear that you were a victim of a phone phishing scam. You were not speaking with a Kraken representative on the phone, because we do not offer phone support. We have been actively telling clients about these scams because they are becoming more and more common. They are also targeting clients of other exchanges, so everyone should be extremely vigilant.

If you're still having an issue accessing your Kraken account at this time I would suggest escalating your ticket.




Please spare me your sympathy.  I'm well aware you do not offer phone support and thats why I did not give the bastard that phoned me any information over the phone about me or my account.

The problem is that he already had my personal phone number.  How is it possible he had this?  Please explain that to me and the good people on this forum given I only logged on through your web address.   

............unless someone from kraken.com gave him this information.

And also that someone was able to change my login details without my knowledge.  Please explain how that can happen?

Unless someone from kraken.com deliberately gave my details to a hacker, or kraken themselves are in on the scam

Kraken.com still refuse to let me access the account and see the transaction history.  Even though they have been served legal notice to do so,  they now refuse to correspond with me.

And don't give me anymore shit about sending you my passport details or escalating tickets.  There is now way in hell I will be sending you people any of my government ID.  God knows what you'll do with it.

You know who I am.  Ive send you plenty of correspondence already and now signed legal notices that I require immediate access.
to my account.
 
Will you give me immediate access to my account kraken? 



Hi Kraken are con-artists. Thanks for letting us know about the legal notice. Please be sure to mention this in your ticket also.

No kraken support, I've already went through your Bullshit ticket support crap.
 
Answer my questions now!![b] how did someone get my private phone number when I only logged into my account through your website

Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it

It should soon be time the kraken gives an update on how the system upgrades are progressing. The last blog post said we can expect an update towards the end of the week, and there's not much left of Sunday now.


https://blog.kraken.com/post/1413/update-on-system-performance-and-upgrade/

yes i had error messages(i don't remember exactly what, should have taken a screen shot) saying something like try again later... which i did, which processed multiple orders! and yes, because of that and the time delay i lost 500 ripples ! 

Do you mean that you really lost 500 xrp the way that they just vanished, or kind of lost that amount of xrp by Kraken related delayed trades? Both are anyway unacceptable.

i had exactly the same problem ! i lost 500 xrp because of these errors !
since more than 6 months i helped many people create a kraken account.
but lately, probably due to their success they can't follow the demand, which i can understand.
but its just not acceptable problems like this.
i have a group of crypto fanatics and many had similar problems of double orders due to error messages. For an exchange this has to be solved.

 its not my fault but the error message induce us to order again since we have no confirmations.
i even checked the support pages and somewhere is written if order does not go through... try again ! after an error and no confirmation if you try again its a double order and you can't see anything only after 15 or 30 minutes you realise you ordered twice ! this is not acceptable, this is KRAKEN's responsibility.
i really hope this will be solved, and soon, if not there will be bad publicity and you will lose many traders.

hope to really hear from them soon,

It is relieving to know that some others have similar issues. In my case, there anyway is no sing of any incoming transactions. No any status. No nothing. And also the damn xmr addresses just disappered. So I am afraid that they would claim me sending xmr to some expired addresses which they have warned not to do. Luckily I really have a screenshot that those address where to I sent xmr, very valid and existed even after I had done the transactions.

Happy New Year for you too.

fixed thanks kraken

I'm getting this as well. I also have some LTC appearing as "Success" but not yet credited to my account. I'm sure it will get fixed eventually, but waiting is not pleasant. Happy New Year!

Hello Kraken

I made two xmr deposits on Kraken 30.12.2017 and one 31.12.2017.
They have not been credited.

Here I can see that transaction have been succesful and confirmed hunreds of times.
https://xmrchain.net/


That what makes me nervous, is that XMR deposit addresses on Kraken have disappeared, without any kind of expering period. They just disappeared. I anyway deposited on valid addresses. I have even a screencapture of them with current time.

Even more strange is, that when I now click Funding, Deposit and XMR, appears not a xmr addresses page, but a message.


Tier 3 has no crypto deposit limits.

I am a little worried and confused of this. I have two support requests. #1207464 and #1211453

Please solve this as soon as you can.