Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 51. (Read 628889 times)

Hello!
Today is more than 2 months passed since the ticket creation date but my account email is still unchanged and no reply for my questions.
Could you please revise my ticket?
Ticket number is 870762.
Thanks.

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.

For the record, my deposits were credited in the end, just delayed as per the site notice.

Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.

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Hi Shamane. I can see that Cam has solved the ticket. If you need anything else just let us know.


Hi Thonvanb. I can see that Jannik has been helping you with this issue. If you still need assistance just reply to the ticket. Thanks for your patience.


Hi f1point0. I'm sorry to hear about the insufficient documentation error. Could you please escalate your ticket using this form? Thanks for your patience.


Hi superlila. I can see that Gail has already reached out to you about this and it looks like everything is resolved. If you need anything else please let us know.


Hi CryptoCelebritiesTreasure. If this isn't resolved at this point I would suggest opening a ticket here and escalating that ticket using this form. Thanks for your patience.


Hi mithrandi. If you're still having an issue with your XBT or ETH withdrawals, please open a ticket here and escalate that ticket using this form. Thanks for your patience.


Hi apaullo57. I'm sorry about the wait. Could you please escalate your ticket using this form? Thanks for your patience.


Hi svennevw. I'm sorry about the long wait. Could you please escalate your ticket using this form? Thank you for your patience.


Hi _sunshine_. Thanks for letting us know that the one issue is resolved. I can see that you've escalated your ticket so a specialist will be with you as soon as possible. Thanks for your patience.


Hi rohlik. I'm sorry to hear about the delay in answering your ticket. Please escalate your ticket using this form and one of our specialists will be with you as soon as possible. Thanks for your patience.


Hi Random423. The new trading engine is coming soon.Thanks for your patience.


Hi MohAli59. I'm sorry to hear that. It looks like there was a missing digit in your ticket number. Would you mind supplying us with the correct ticket number?


Hi Sm07key01. I'm sorry to hear about the delay with your SEPA transfer. Please escalate your ticket using this form and one of our team members will have a look into this for you. Thanks for your patience.


Hi mac11. I can see that you've already been interacting with Stegaat at this point. If you need anything else just reply to the ticket. Thanks for your patience.


Hi DocteurO. If you haven't yet, I'd suggest opening a ticket here and escalating that ticket with this form. Thank you for your patience in this matter.


Hi Baldude. I'm sorry to hear about that. Unfortunately, some of our clients are receiving that error message and what some have reported success with is opening a new account with a new username and email address. I'd suggest trying that to see if it works for you. I'm sorry for the inconvenience.


Hi H_Bozz. I'm sorry to hear about the deposit on hold and the delay with the other deposit. Could you please escalate your ticket using this form? A specialist will be with you as soon as possible. Thanks for your patience.

I have deposited funds two times. One showes as "on hold" and the other one didnt appear yet.

Whats going on?? Why is it taking so long this time and what does "on hold" mean???

I need my money ASAP, so please hurry up to sort this out, its been 4 days already since my first transfer.



ticket 1289086

please get back to me asap.

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance

More than 10 days for me

Hi, about a 10 days ago i accidently locked my account in a mail for valid new adress withdraw
I allready tried to contact the support page but i only get an automatic repley mail back.
Help me please
Ticket -----------------1170111-------------------
Mac11

I did a lot of sepa transfer in the past to kraken and the money was available a day after the transfer was initiated.....It was very fast
Last few weeks i did 2 transfers and it took + 3 days

Noob to this whole think and with being from the uk i had to use kraken to buy Ripple.

Luckily i got tier 3 verification within a week :-)

i transfered some Euros via SEPA and it shows in deposits and this is where im getting worried. it within the allowance for tier 2 but i also have sent another deposit and worried something is going wrong.

ive logged two tickets but not hearing good news. I hope everyone is wrong and the matter gets handled quickly. (ticket 1275740)

Anyone else had this happen when trsansfering SEPA from uk.

I know it is not the quickest way, but i got no option here......it used to be quicker lol

https://blockchain.info/fr/unconfirmed-transactions

172000 transactions in waiting on bitcoin network ....

btc is not a quick way to transfer so perhaps gdax and kraken are for nothing in this delay.


77 transaction by second ...

14 hours for a BTC transfer between GDAX and kraken and still nothing.....

12 day after a withdraw go "on hold", after a ticket, escalate it all the day ....

The withdraw go to "fail" and my money back ....

0 human mail receive since this time, no apology, no commercial act to assume lost of money since xrp go to 2.8 to 2.22 ....

A good news they say they make the update tonight (6/1/2018 at 22h utc), but i'm afraid (hope to make mystake) it's not the entire update but just a patch as always

Hi MohAli59. I'm sorry to hear that you're locked out of your account. You can escalate your ticket's priority by filling out /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.
[/quote]

I have escalated the matter immediately after your reply, but still NOTHING from Kraken. We are going into the 4th week that my account is locked. The description on your website on how to unlock an account by using 2FA and changing the password does nothing and is not accurate at all. Annoyance is building up to a boiling point.

After getting so many errors it just worked fine this moring. I guess your service is good but you are just overrun by people. Time to upgrade your system.

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1277015.
Thanks.

After a few months I tried your service again. It is even worse than before. Where is the new trading engine? Your site is even slower and throws more errors than it did before. Trying to buy for 2-3 hours already without any success. Ofc you stil have the same random error messages and orders suddenly pop up while the main page told me it failed. Seriously Kraken how do you even manage to run this incompetent and unreliable site?!?

Is Error 520 your new trade engine?

please help ,
ticket : 1171724
27/12 worst nightmare

XRP wityhdraw "on hold" since 26/12 ...
Escalate the ticket all the days .... Always 0 news by mail ....


678€ fees pay from 1/11/2017 :
My account block for 18 days (finish now).
My money block for 11 day ...

It's time to do something Kraken ...