Hi kraken team,
I'm getting worried, I still have no answer to my email...
My request number is:1076763
Indeed, my account is lock (false manipulation?), and so I answered all the questions that were sent to me by email, but I still have no answer since sunday 😢.
I know your are so busy to upgrade your plateform, but do you think I will recieve help soon?
Best regards
Bmcorp
Hi Bmcorp. I'm not seeing your answers on that ticket. Could you please resend those answers for us and escalate your ticket using
this form. Thanks for your patience.
UNBELIEAVABLE ONCE MORE
Trying to trade now that BCC IS 80% HIGH AND THIS IS NOT POSSIBLE. EVEN THE ORDER BOOK HAS PRICES 50% LOWER THAN MARKET.
TRIED TO WITHDRAW AT LEAST MY COINS , AND I GET THIS
"This action is not available for tier level 2
Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."
You guys are amazing. This is absolutely great.
ABSOLUTELY GREAT.
I am sick and tired of this , i am out once you fix your once used to be great exchange.
AT LEAST RESPECT OUT MONEY , WE ARE SUFFERING GREAT LOSSES ALL THE TIME BECAUSE YOUR SERVICES ARE INADEQUATE.
AND WE CANT EVEN PROCCED TO ANY KIND OF LAW MEASURES BECAUSE THIS IS CRYPTO.
GET YOUR EXCHANGE WORKING FOR CHRISTS SHAKE
We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:
- Feature disabled
- Verification tier upgrade needed
- Service unavailable
Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages. Thank you for your patience and understanding.
Lights went out again at the cesspool @ 14378.70, right in the middle of the second dump. This time without cloudflare errors, just infinite times:
Your order may have failed. Please refresh the page and check your orders. Contact support if necessary.
Hi Durgar. I'm so sorry for the experience you've had. Please note that we're expecting a major upgrade soon:
https://blog.kraken.com/post/1399/degraded-service-upgrade-next-week/Hi Kraken support,
I sent a SEPA wire transfer on Dec 6, 2017 which is not credited yet on my account, my ticket reference is 1017840 and I already escalatated by filling out your form a few days ago.
Can you please sort this out please?
I understand you have overload but dealing with this kind of issue should be a top priority for you.
Facing problems to trade is something but having no funds credited after two weeks is scary.
Thank you
Hi orinium. It looks like your ticket has been replied to at this point. Please be sure to include all relevant information on your SEPA transfers to avoid delays in the future. Thanks for your patience.
Dear admin.
I can't witdraw my Ripple. There is a problem with withdraw.
My request is 1105178.
ThanK you.
Hi Anbittalk72. I'm sorry to hear that you're not able to withdraw. Could you please escalate your ticket using
this form? Thanks for your patience.
Hi Kraken-Septimus
One of your colluage(Anthony) wanted me to send some screenshot of swift and I replied the email in a ten minute with attaching the documents.
I do not know whether you have received the documents or not.
After that the ticket (1027663) was assigned to you . Do you have any idea where the problem is . To summerize the problem I sent 12000 Euro
but the deposit in the Kraken is 4500 Euro.
Hi tunabeyi43. Anthony is looking into this issue for you but the situation needed some explaining. Thanks for your patience.