Hi Kraken-septimus!
I tried several times to withdraw my money: that's yesterday and today. Every time my e-mail comes in a message to confirm my claim. I can open this conformation: everything goes well, except the return of money. Nothing changes from my sum (we are talking about ripple. ticket number is 1105178).my login is sarakash.
Thank you in advance.
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 60. (Read 629033 times)
December 20, 2017, 12:51:55 PM
December 20, 2017, 12:38:13 PM
Hi Kraken-Septimus-SCAM,
it is very clear that you read this forum. How about going into requests submitted via your website. Or are people just ignored there and you only PR stunt work in this forum and other public channels?
we are still waiting for roughly 50000EUR in refunds according to your ToS. Just go through your request this year and apply appropriate refunds to solve this. Maybe other people will get their refunds then as well.
Ever going to happen? Or are you do you just continue to lure in new customers to your SCAM?
Merry Christmas you bunch of criminals
it is very clear that you read this forum. How about going into requests submitted via your website. Or are people just ignored there and you only PR stunt work in this forum and other public channels?
we are still waiting for roughly 50000EUR in refunds according to your ToS. Just go through your request this year and apply appropriate refunds to solve this. Maybe other people will get their refunds then as well.
Ever going to happen? Or are you do you just continue to lure in new customers to your SCAM?
Merry Christmas you bunch of criminals
December 20, 2017, 12:34:24 PM
You are free to raise your limits at any point by getting verified to a higher Tier. If you are already Tier 4 and need higher funding limits, please open a ticket specifying that.
Tier 3 yet.
How to obtain Tier4?
Please open a ticket letting us know that you're interested in Tier 4 and you'll be sent an application. Let us know if you need anything else!
December 20, 2017, 12:26:25 PM
You are free to raise your limits at any point by getting verified to a higher Tier. If you are already Tier 4 and need higher funding limits, please open a ticket specifying that.
Tier 3 yet.
How to obtain Tier4?
December 20, 2017, 11:30:42 AM
Hi Kraken-septimus
I did not make seperate deposits. As I sent you my swift docements and screenshots I sent exactly 12k.
Not seperate something or partial , exactly 12K euro.
Before sending money I have also checked my daily and monthly limits and check the code.It is so strange that I have never faced such problem before . Please let me know the situation of problem.
I did not make seperate deposits. As I sent you my swift docements and screenshots I sent exactly 12k.
Not seperate something or partial , exactly 12K euro.
Before sending money I have also checked my daily and monthly limits and check the code.It is so strange that I have never faced such problem before . Please let me know the situation of problem.
Hi tunabeyi43. This has been escalated to a specialist who will be working on this for you. They'll be in contact with you if they need more details. Thanks for your patience.
I initiated a wire withdrawal (USD Fiat to a US bank account titled the same as my Kraken account) from my Kraken account about a week ago which failed. I have no idea why it failed. I submitted a support ticket which has also been escalated but I still haven't heard anything back. It's been nearly a week and I thought I would have heard something back by now. Ticket number: 1052605.
Can you please help?
Can you please help?
Hi richtorsmith. I can see that you've already opened a ticket and escalated it. Someone will be with you shortly. Thanks for your patience.
December 20, 2017, 10:41:22 AM
Hi Kraken-septimus
I did not make seperate deposits. As I sent you my swift docements and screenshots I sent exactly 12k.
Not seperate something or partial , exactly 12K euro.
Before sending money I have also checked my daily and monthly limits and check the code.It is so strange that I have never faced such problem before . Please let me know the situation of problem.
I did not make seperate deposits. As I sent you my swift docements and screenshots I sent exactly 12k.
Not seperate something or partial , exactly 12K euro.
Before sending money I have also checked my daily and monthly limits and check the code.It is so strange that I have never faced such problem before . Please let me know the situation of problem.
December 20, 2017, 10:14:09 AM
Hi kraken team,
I'm getting worried, I still have no answer to my email...
My request number is:1076763
Indeed, my account is lock (false manipulation?), and so I answered all the questions that were sent to me by email, but I still have no answer since sunday 😢.
I know your are so busy to upgrade your plateform, but do you think I will recieve help soon?
Best regards
Bmcorp
I'm getting worried, I still have no answer to my email...
My request number is:1076763
Indeed, my account is lock (false manipulation?), and so I answered all the questions that were sent to me by email, but I still have no answer since sunday 😢.
I know your are so busy to upgrade your plateform, but do you think I will recieve help soon?
Best regards
Bmcorp
Hi Bmcorp. I'm not seeing your answers on that ticket. Could you please resend those answers for us and escalate your ticket using this form. Thanks for your patience.
UNBELIEAVABLE ONCE MORE
Trying to trade now that BCC IS 80% HIGH AND THIS IS NOT POSSIBLE. EVEN THE ORDER BOOK HAS PRICES 50% LOWER THAN MARKET.
TRIED TO WITHDRAW AT LEAST MY COINS , AND I GET THIS
"This action is not available for tier level 2
Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."
You guys are amazing. This is absolutely great.
ABSOLUTELY GREAT.
I am sick and tired of this , i am out once you fix your once used to be great exchange.
AT LEAST RESPECT OUT MONEY , WE ARE SUFFERING GREAT LOSSES ALL THE TIME BECAUSE YOUR SERVICES ARE INADEQUATE.
AND WE CANT EVEN PROCCED TO ANY KIND OF LAW MEASURES BECAUSE THIS IS CRYPTO.
GET YOUR EXCHANGE WORKING FOR CHRISTS SHAKE
Trying to trade now that BCC IS 80% HIGH AND THIS IS NOT POSSIBLE. EVEN THE ORDER BOOK HAS PRICES 50% LOWER THAN MARKET.
TRIED TO WITHDRAW AT LEAST MY COINS , AND I GET THIS
"This action is not available for tier level 2
Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."
You guys are amazing. This is absolutely great.
ABSOLUTELY GREAT.
I am sick and tired of this , i am out once you fix your once used to be great exchange.
AT LEAST RESPECT OUT MONEY , WE ARE SUFFERING GREAT LOSSES ALL THE TIME BECAUSE YOUR SERVICES ARE INADEQUATE.
AND WE CANT EVEN PROCCED TO ANY KIND OF LAW MEASURES BECAUSE THIS IS CRYPTO.
GET YOUR EXCHANGE WORKING FOR CHRISTS SHAKE
We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:
- Feature disabled
- Verification tier upgrade needed
- Service unavailable
Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages. Thank you for your patience and understanding.
Lights went out again at the cesspool @ 14378.70, right in the middle of the second dump. This time without cloudflare errors, just infinite times:
Your order may have failed. Please refresh the page and check your orders. Contact support if necessary.
Your order may have failed. Please refresh the page and check your orders. Contact support if necessary.
Hi Durgar. I'm so sorry for the experience you've had. Please note that we're expecting a major upgrade soon: https://blog.kraken.com/post/1399/degraded-service-upgrade-next-week/
Hi Kraken support,
I sent a SEPA wire transfer on Dec 6, 2017 which is not credited yet on my account, my ticket reference is 1017840 and I already escalatated by filling out your form a few days ago.
Can you please sort this out please?
I understand you have overload but dealing with this kind of issue should be a top priority for you.
Facing problems to trade is something but having no funds credited after two weeks is scary.
Thank you
I sent a SEPA wire transfer on Dec 6, 2017 which is not credited yet on my account, my ticket reference is 1017840 and I already escalatated by filling out your form a few days ago.
Can you please sort this out please?
I understand you have overload but dealing with this kind of issue should be a top priority for you.
Facing problems to trade is something but having no funds credited after two weeks is scary.
Thank you
Hi orinium. It looks like your ticket has been replied to at this point. Please be sure to include all relevant information on your SEPA transfers to avoid delays in the future. Thanks for your patience.
Dear admin.
I can't witdraw my Ripple. There is a problem with withdraw.
My request is 1105178.
ThanK you.
I can't witdraw my Ripple. There is a problem with withdraw.
My request is 1105178.
ThanK you.
Hi Anbittalk72. I'm sorry to hear that you're not able to withdraw. Could you please escalate your ticket using this form? Thanks for your patience.
Hi Kraken-Septimus
One of your colluage(Anthony) wanted me to send some screenshot of swift and I replied the email in a ten minute with attaching the documents.
I do not know whether you have received the documents or not.
After that the ticket (1027663) was assigned to you . Do you have any idea where the problem is . To summerize the problem I sent 12000 Euro
but the deposit in the Kraken is 4500 Euro.
One of your colluage(Anthony) wanted me to send some screenshot of swift and I replied the email in a ten minute with attaching the documents.
I do not know whether you have received the documents or not.
After that the ticket (1027663) was assigned to you . Do you have any idea where the problem is . To summerize the problem I sent 12000 Euro
but the deposit in the Kraken is 4500 Euro.
Hi tunabeyi43. Anthony is looking into this issue for you but the situation needed some explaining. Thanks for your patience.
December 20, 2017, 08:15:19 AM
Hi Kraken-Septimus
One of your colluage(Anthony) wanted me to send some screenshot of swift and I replied the email in a ten minute with attaching the documents.
I do not know whether you have received the documents or not.
After that the ticket (1027663) was assigned to you . Do you have any idea where the problem is . To summerize the problem I sent 12000 Euro
but the deposit in the Kraken is 4500 Euro.
One of your colluage(Anthony) wanted me to send some screenshot of swift and I replied the email in a ten minute with attaching the documents.
I do not know whether you have received the documents or not.
After that the ticket (1027663) was assigned to you . Do you have any idea where the problem is . To summerize the problem I sent 12000 Euro
but the deposit in the Kraken is 4500 Euro.
December 20, 2017, 07:23:14 AM
Dear admin.
I can't witdraw my Ripple. There is a problem with withdraw.
My request is 1105178.
ThanK you.
I can't witdraw my Ripple. There is a problem with withdraw.
My request is 1105178.
ThanK you.
December 20, 2017, 06:08:46 AM
Just stay away from this SCAM. Just a freaking joke.
December 19, 2017, 08:29:15 PM
Hi Kraken support,
I sent a SEPA wire transfer on Dec 6, 2017 which is not credited yet on my account, my ticket reference is 1017840 and I already escalatated by filling out your form a few days ago.
Can you please sort this out please?
I understand you have overload but dealing with this kind of issue should be a top priority for you.
Facing problems to trade is something but having no funds credited after two weeks is scary.
Thank you
I sent a SEPA wire transfer on Dec 6, 2017 which is not credited yet on my account, my ticket reference is 1017840 and I already escalatated by filling out your form a few days ago.
Can you please sort this out please?
I understand you have overload but dealing with this kind of issue should be a top priority for you.
Facing problems to trade is something but having no funds credited after two weeks is scary.
Thank you
December 19, 2017, 08:03:17 PM
Lights went out again at the cesspool @ 14378.70, right in the middle of the second dump. This time without cloudflare errors, just infinite times:
Your order may have failed. Please refresh the page and check your orders. Contact support if necessary.
Your order may have failed. Please refresh the page and check your orders. Contact support if necessary.
December 19, 2017, 07:53:34 PM
UNBELIEAVABLE ONCE MORE
Trying to trade now that BCC IS 80% HIGH AND THIS IS NOT POSSIBLE. EVEN THE ORDER BOOK HAS PRICES 50% LOWER THAN MARKET.
TRIED TO WITHDRAW AT LEAST MY COINS , AND I GET THIS
"This action is not available for tier level 2
Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."
You guys are amazing. This is absolutely great.
ABSOLUTELY GREAT.
I am sick and tired of this , i am out once you fix your once used to be great exchange.
AT LEAST RESPECT OUT MONEY , WE ARE SUFFERING GREAT LOSSES ALL THE TIME BECAUSE YOUR SERVICES ARE INADEQUATE.
AND WE CANT EVEN PROCCED TO ANY KIND OF LAW MEASURES BECAUSE THIS IS CRYPTO.
GET YOUR EXCHANGE WORKING FOR CHRISTS SHAKE
Trying to trade now that BCC IS 80% HIGH AND THIS IS NOT POSSIBLE. EVEN THE ORDER BOOK HAS PRICES 50% LOWER THAN MARKET.
TRIED TO WITHDRAW AT LEAST MY COINS , AND I GET THIS
"This action is not available for tier level 2
Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."
You guys are amazing. This is absolutely great.
ABSOLUTELY GREAT.
I am sick and tired of this , i am out once you fix your once used to be great exchange.
AT LEAST RESPECT OUT MONEY , WE ARE SUFFERING GREAT LOSSES ALL THE TIME BECAUSE YOUR SERVICES ARE INADEQUATE.
AND WE CANT EVEN PROCCED TO ANY KIND OF LAW MEASURES BECAUSE THIS IS CRYPTO.
GET YOUR EXCHANGE WORKING FOR CHRISTS SHAKE
December 19, 2017, 07:38:00 PM
Hi kraken team,
I'm getting worried, I still have no answer to my email...
My request number is:1076763
Indeed, my account is lock (false manipulation?), and so I answered all the questions that were sent to me by email, but I still have no answer since sunday 😢.
I know your are so busy to upgrade your plateform, but do you think I will recieve help soon?
Best regards
Bmcorp
I'm getting worried, I still have no answer to my email...
My request number is:1076763
Indeed, my account is lock (false manipulation?), and so I answered all the questions that were sent to me by email, but I still have no answer since sunday 😢.
I know your are so busy to upgrade your plateform, but do you think I will recieve help soon?
Best regards
Bmcorp
December 19, 2017, 05:41:12 PM
Please note that we're expecting a major upgrade soon: https://blog.kraken.com/post/1399/degraded-service-upgrade-next-week/
Yes yes, soon. First Week of December, then another week... Now soon.
BFL 2 months people... anybody old enough on here to remember BFL?
December 19, 2017, 03:33:55 PM
For anyone whose XRP has not been credited, I've just been told by Kraken that they have an issue and the devs are working on it. I'm in the same boat as you guys.
Just thought I would share.
Just thought I would share.
December 19, 2017, 03:28:11 PM
Hi Kraken support pls help me
i write 2 ticket but no answer yet
id 1071272
id 1062221
my problem is that made withdrawal before 7 days (11.12.2017) and now is on hold i make withdrawal on new account at sepa transfer and i received mail
"The withdrawal address named Deki has been updated. If you requested this action, great, it was successful." then i received this mail "A withdrawal request has been made for the withdrawal address named Deki. Security precaution: If this is a new address you will soon receive an email asking you to confirm it. "
that was new address but i doesn't received new mail to confirm.
and passed 5 days and my funds are on hold pls help me
if you need info for transaction or something else i can write you
please help kraken before 1 week i have money on nicehash now this i can't pay for electricity
sincerely your Nebojsha Mladenovski
i write 2 ticket but no answer yet
id 1071272
id 1062221
my problem is that made withdrawal before 7 days (11.12.2017) and now is on hold i make withdrawal on new account at sepa transfer and i received mail
"The withdrawal address named Deki has been updated. If you requested this action, great, it was successful." then i received this mail "A withdrawal request has been made for the withdrawal address named Deki. Security precaution: If this is a new address you will soon receive an email asking you to confirm it. "
that was new address but i doesn't received new mail to confirm.
and passed 5 days and my funds are on hold pls help me
if you need info for transaction or something else i can write you
please help kraken before 1 week i have money on nicehash now this i can't pay for electricity
sincerely your Nebojsha Mladenovski
Hi skopje_mkd. I can see that this has already been resolved. Let us know if you need anything else!
Hello,
I am having trouble to log in due to lost authenticator access, I've submitted a ticket 1 week ago on the December 11th, and answered the questions to the best of my ability and still no response.
The Ticket ID is : 997084
Thank you.
I am having trouble to log in due to lost authenticator access, I've submitted a ticket 1 week ago on the December 11th, and answered the questions to the best of my ability and still no response.
The Ticket ID is : 997084
Thank you.
Hi nceo. I can see that Nadine is just waiting on an answer from you at this point.
Hi Septimus,
I think someone took care of my ticket but today my account was deposited just 4500 euro. I have sent 12000 euro. Could you please reckeck or
re-escalate it
I think someone took care of my ticket but today my account was deposited just 4500 euro. I have sent 12000 euro. Could you please reckeck or
re-escalate it
Hi tunabeyi43. I can see that Elisha is helping you with this issue. Should you need anything else please reply to the ticket.
I am a resident in Switzerland with a verified Kraken account. I have bank accounts in Kenya. Can i transfer money to and from Kenya? Thank you.
Hi Upcomingdiamondinvestor. In order to deposit USD you will first need to be Tier 3 verified. Once you are Tier 3 verified please navigate to Funding > Deposit > US Dollar (USD) and follow the wiring instructions exactly.
For more information please see: https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident-
Every fuckin time I tried to do any minor move @ KRAKEN I saw 502/520/521 or any other 5xx error.
I can' trade at all.
At the same time I can't withdraw my coins because of fuckin limits.
It was ok then BTC was about 200, but it cost 100x more but limits remains the same.
Bloody hell.
Why do you set limits for crypto withdrawals deniminated in fiat cyrrency?
Why you never rise this limits?
Will wait next month cycle and withdraw all from Kraken.
I can' trade at all.
At the same time I can't withdraw my coins because of fuckin limits.
It was ok then BTC was about 200, but it cost 100x more but limits remains the same.
Bloody hell.
Why do you set limits for crypto withdrawals deniminated in fiat cyrrency?
Why you never rise this limits?
Will wait next month cycle and withdraw all from Kraken.
Hi eeX. We are aware of issues that are resulting in our services slowing down and cause intermittent connectivity problems. Our developers are aware and are working to troubleshoot and fix as soon as possible. Sorry for any inconvenience caused and thank you for your patience and understanding while we work to resolve these issues.
Please note that we're expecting a major upgrade soon: https://blog.kraken.com/post/1399/degraded-service-upgrade-next-week/
You are free to raise your limits at any point by getting verified to a higher Tier. If you are already Tier 4 and need higher funding limits, please open a ticket specifying that.
December 19, 2017, 02:53:22 PM
Every fuckin time I tried to do any minor move @ KRAKEN I saw 502/520/521 or any other 5xx error.
I can' trade at all.
At the same time I can't withdraw my coins because of fuckin limits.
It was ok then BTC was about 200, but it cost 100x more but limits remains the same.
Bloody hell.
Why do you set limits for crypto withdrawals deniminated in fiat cyrrency?
Why you never rise this limits?
Will wait next month cycle and withdraw all from Kraken.
I can' trade at all.
At the same time I can't withdraw my coins because of fuckin limits.
It was ok then BTC was about 200, but it cost 100x more but limits remains the same.
Bloody hell.
Why do you set limits for crypto withdrawals deniminated in fiat cyrrency?
Why you never rise this limits?
Will wait next month cycle and withdraw all from Kraken.
December 19, 2017, 05:55:56 AM
I am a resident in Switzerland with a verified Kraken account. I have bank accounts in Kenya. Can i transfer money to and from Kenya? Thank you.
December 19, 2017, 03:21:40 AM
Hi Kraken support,
Could u help me pls.Ticket:1047100 ,I have sent 12k euro but have not deposited. I have also filled the form.
I have checked out the bank and they said they transfered it correctly.My code that i have put is also correct.
So I really wonder what the problem is.
Could u help me pls.Ticket:1047100 ,I have sent 12k euro but have not deposited. I have also filled the form.
I have checked out the bank and they said they transfered it correctly.My code that i have put is also correct.
So I really wonder what the problem is.
Hi tunabeyi43. I'm sorry to hear that you're missing a deposit! One of our specialists will be with you as soon as possible. Thanks for your patience.
Hi Septimus,
I think someone took care of my ticket but today my account was deposited just 4500 euro. I have sent 12000 euro. Could you please reckeck or
re-escalate it
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