I'm actually very surprised they managed to get $160M in trade volume of the BTC/EUR pair in the last 24h. I can't even get a single order placed.
Perhaps they prioritize some API users (I understand that some local exchanges act as kind of their distributors and transparently forward transactions) or perhaps that Cloudflare thingy is more hurting than helping and perhaps they have a distributed cloud architecture and simply don't care about some regions of the world and allocate few resources. I've noticed that darn Cloudflare always forwards me through the same regional node. Maybe there are regions that actually work properly? 
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 68. (Read 628889 times)
December 07, 2017, 10:19:30 AM
December 07, 2017, 10:15:33 AM
@ Kraken
Deposit shows successful in History since hours (SEPA deposit), but the EUR Balance is still not updated... probably it's not only my case
Please check your system and release the amounts to the balances
Deposit shows successful in History since hours (SEPA deposit), but the EUR Balance is still not updated... probably it's not only my case
Please check your system and release the amounts to the balances
Hi ARTHurt. If you haven't already, please open a ticket here and escalate that ticket using this form.
Thanks for your patience.
@Kraken
Balance finally updated back then, with hours delay and today, just now it happens again.
I clearly have Success on my latest deposit, still the balance is not updated.
It's definitely from your side, please check the services behind... quick, I'm wasting trading opportunities
Thanks,
December 07, 2017, 10:14:46 AM
I don't know why other (larger) exchanges can work properly, and kraken can't seem to get their act together. It's like they run their exchange on an old Pentium II.
Yesterday I spent two hours doing two coin withdrawals, not because the account is locked or anything. I just had to put up with Cloudflare error, operation temporarily disabled error, info unavailable error, upgrade tier error (thou I am at max and it said I am max), nonspecified error (red rectangle with no text), perhaps there was an error error, server error error nothing to display error, form expired error and finally I was able to withdraw. Two hours instead of 5 minutes.
Then I'm trying to trade (unfortunatelly they have a pair that it's not easily available elswhere) and the same errors keep piling up. Just how hard it is to get their act together and make their service available? It's baffling for how long has this been going on. Is the hardware so expensive that they can't afford to allocate more?
Yesterday I spent two hours doing two coin withdrawals, not because the account is locked or anything. I just had to put up with Cloudflare error, operation temporarily disabled error, info unavailable error, upgrade tier error (thou I am at max and it said I am max), nonspecified error (red rectangle with no text), perhaps there was an error error, server error error nothing to display error, form expired error and finally I was able to withdraw. Two hours instead of 5 minutes.
Then I'm trying to trade (unfortunatelly they have a pair that it's not easily available elswhere) and the same errors keep piling up. Just how hard it is to get their act together and make their service available? It's baffling for how long has this been going on. Is the hardware so expensive that they can't afford to allocate more?
I'm actually very surprised they managed to get $160M in trade volume of the BTC/EUR pair in the last 24h. I can't even get a single order placed.
They were annoying to use in September, but now they just plain useless.
December 07, 2017, 10:03:05 AM
I don't know why other (larger) exchanges can work properly, and kraken can't seem to get their act together. It's like they run their exchange on an old Pentium II.
Yesterday I spent two hours doing two coin withdrawals, not because the account is locked or anything. I just had to put up with Cloudflare error, operation temporarily disabled error, info unavailable error, upgrade tier error (thou I am at max and it said I am max), nonspecified error (red rectangle with no text), perhaps there was an error error, server error error nothing to display error, form expired error and finally I was able to withdraw. Two hours instead of 5 minutes.
Then I'm trying to trade (unfortunatelly they have a pair that it's not easily available elswhere) and the same errors keep piling up. Just how hard it is to get their act together and make their service available? It's baffling for how long has this been going on. Is the hardware so expensive that they can't afford to allocate more?
Yesterday I spent two hours doing two coin withdrawals, not because the account is locked or anything. I just had to put up with Cloudflare error, operation temporarily disabled error, info unavailable error, upgrade tier error (thou I am at max and it said I am max), nonspecified error (red rectangle with no text), perhaps there was an error error, server error error nothing to display error, form expired error and finally I was able to withdraw. Two hours instead of 5 minutes.
Then I'm trying to trade (unfortunatelly they have a pair that it's not easily available elswhere) and the same errors keep piling up. Just how hard it is to get their act together and make their service available? It's baffling for how long has this been going on. Is the hardware so expensive that they can't afford to allocate more?
December 07, 2017, 09:26:48 AM
operating like a scam. DO NOT USE!
December 06, 2017, 07:13:02 PM
.......
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
And Kraken denies to take responsibility for those types of error, and they dont give a refund if it was their error. We have dozen of occasion where the fault was caused by Kraken's trade engine. Ranging from not being able to cancel orders for hours and then having the trade taking place, going through all types of possible errors of not being able to place etc. up to double placements of positions directly caused by Kraken's system upon a single placement call. We have never received a refund. This shows that even if one has rights to error correction according to their own ToS, they do not care. And upon pointing them to their ToS they just ignore you. It's that simple for them. This is typical SCAM-behavior.
Btw, any news on that so called "all-problem-solving" trade engine? Or was this just the typical Kraken farce to say it will be released in the first 2 weeks of December 2017?
Anyhow, it is best to do what Kraken's CEO suggested in case one does not like Kraken. Leave the platform and trade somewhere else.
And yet people do nothing about it, they just complain on forums like here or reddit or twitter, nobody is willing to take legal actions, people just hope for their problems to be mgically solved by god himself, it's pretty clear for me that they will never refund users accounts even if it was clearly their fault, you have no idea how horror is my experience, in my case it will be a no brainer win lawsuit, the user iCoinWatch proposed here a class action lawsuit, I think it's the right thing to do in a normal society, you guys just complain here/reddit/Kraken's twitter without actually doing anything, if they don't feel legal repercussions pressure they don't care about returning our money, I am starting to blame Kraken a little bit for other reasons though, they should steal from you guys more often, you seem to deserve/enjoying it. For people who are willing to do something about it I will repost the telegram link where users can get togeter and find a legal way of solving our problems:
https://t.me/joinchat/GVnVNhCKgKIH6gLeOuGF2A
We dont expect them to solve anything anymore. However, we cannot just let them continue scamming this forum with their lies without warning new/other people. And no we dont trade there anymore, however we will keep reminding them that there are unsolved cases.
I don't trade there anymore also but what do I do with the money that were lost strictly due to kraken's poor trading platform? They literally opened a position for me (I have proves of everything I am saying here, I sent them print screens and everything, I am still waiting for a reponse from them for 12 days now, until now all I received were automated responses and the responses of some PR employees who are reassuring me that Kraken specialits are looking into my problem), they could as well taking the money from my account directly, same thing. I am not willing to let this go and just complain on social media, I will also do this in order for the newcomers to be aware of what they are geting into but I will also take legal actions after the official response from Kraken team will come. I am pretty sure they will offer me some trading fees discounts - it's like a policy they have from what I understood from other users but I need a complete refund of the money that were lost due to the position that was taken by Kraken with my money (nothing less, nothing more).
December 06, 2017, 06:54:49 PM
.......
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
And Kraken denies to take responsibility for those types of error, and they dont give a refund if it was their error. We have dozen of occasion where the fault was caused by Kraken's trade engine. Ranging from not being able to cancel orders for hours and then having the trade taking place, going through all types of possible errors of not being able to place etc. up to double placements of positions directly caused by Kraken's system upon a single placement call. We have never received a refund. This shows that even if one has rights to error correction according to their own ToS, they do not care. And upon pointing them to their ToS they just ignore you. It's that simple for them. This is typical SCAM-behavior.
Btw, any news on that so called "all-problem-solving" trade engine? Or was this just the typical Kraken farce to say it will be released in the first 2 weeks of December 2017?
Anyhow, it is best to do what Kraken's CEO suggested in case one does not like Kraken. Leave the platform and trade somewhere else.
And yet people do nothing about it, they just complain on forums like here or reddit or twitter, nobody is willing to take legal actions, people just hope for their problems to be mgically solved by god himself, it's pretty clear for me that they will never refund users accounts even if it was clearly their fault, you have no idea how horror is my experience, in my case it will be a no brainer win lawsuit, the user iCoinWatch proposed here a class action lawsuit, I think it's the right thing to do in a normal society, you guys just complain here/reddit/Kraken's twitter without actually doing anything, if they don't feel legal repercussions pressure they don't care about returning our money, I am starting to blame Kraken a little bit for other reasons though, they should steal from you guys more often, you seem to deserve/enjoying it. For people who are willing to do something about it I will repost the telegram link where users can get togeter and find a legal way of solving our problems:
https://t.me/joinchat/GVnVNhCKgKIH6gLeOuGF2A
We dont expect them to solve anything anymore. However, we cannot just let them continue scamming this forum with their lies without warning new/other people. And no we dont trade there anymore, however we will keep reminding them that there are unsolved cases.
December 06, 2017, 06:50:33 PM
.......
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
And Kraken denies to take responsibility for those types of error, and they dont give a refund if it was their error. We have dozen of occasion where the fault was caused by Kraken's trade engine. Ranging from not being able to cancel orders for hours and then having the trade taking place, going through all types of possible errors of not being able to place etc. up to double placements of positions directly caused by Kraken's system upon a single placement call. We have never received a refund. This shows that even if one has rights to error correction according to their own ToS, they do not care. And upon pointing them to their ToS they just ignore you. It's that simple for them. This is typical SCAM-behavior.
Btw, any news on that so called "all-problem-solving" trade engine? Or was this just the typical Kraken farce to say it will be released in the first 2 weeks of December 2017?
Anyhow, it is best to do what Kraken's CEO suggested in case one does not like Kraken. Leave the platform and trade somewhere else.
And yet people do nothing about it, they just complain on forums like here or reddit or twitter, nobody is willing to take legal actions, people just hope for their problems to be mgically solved by god himself, it's pretty clear for me that they will never refund users accounts even if it was clearly their fault, you have no idea how horror is my experience, in my case it will be a no brainer win lawsuit, the user iCoinWatch proposed here a class action lawsuit, I think it's the right thing to do in a normal society, you guys just complain here/reddit/Kraken's twitter without actually doing anything, if they don't feel legal repercussions pressure they don't care about returning our money, I am starting to blame Kraken a little bit for other reasons though, they should steal from you guys more often, you seem to deserve/enjoying it. For people who are willing to do something about it I will repost the telegram link where users can get togeter and find a legal way of solving our problems:
https://t.me/joinchat/GVnVNhCKgKIH6gLeOuGF2A
December 06, 2017, 06:31:16 PM
hey Kraken-Septimus-SCAM,
while at it scamming your same lies over and over again, maybe you haven't read it, but we are still waiting for answers to our requests submitted via the website
So,what's up. Still ignoring people who dont use 3rd party tools.
Yes, you are a freaking scammer.
Kraken still owes us more than 50000USD. Where is our money?
while at it scamming your same lies over and over again, maybe you haven't read it, but we are still waiting for answers to our requests submitted via the website
So,what's up. Still ignoring people who dont use 3rd party tools.
Yes, you are a freaking scammer.
Kraken still owes us more than 50000USD. Where is our money?
December 06, 2017, 04:40:42 PM
Hi, I am trying to transfer money from the US to Payward Japan K.K and my banking is asking for branch routing code. This is not provided on the kraken website. Please advice.
Hi Upcomingdiamondinvestor. Routing codes are only used for domestic USD transfers. Please confirm that you are sending a SWIFT wire transfer to our Japanese banking partner and follow the wiring instructions exactly. Thanks.
i did contact customer service by e-mail, still it took six days to get deposit approved. And almost three hours to transfer that to ETH and move it away
from your service. Your site kept getting "cloud error" and i didn't get confirmation e-mail to confirm receiving address and then transfer itself.
Piss poor performance if you ask me (and this was T4 business account).
Hi nevermindthebotox. I'm sorry about your poor experience. We have a major upgrade coming shortly and issues like this should be a thing of the past. Please let us know if you need anything else at
beware of the kraken.com scummers.
no withdrawal of crypto (not fiat!) for a week.
the scum is pretty smart: they don't deny a withdrawal but send a fake link to confirm the withdrawal address (that is required for the safety purpose of course
).
so this service is completely dead by now.
no withdrawal of crypto (not fiat!) for a week.
the scum is pretty smart: they don't deny a withdrawal but send a fake link to confirm the withdrawal address (that is required for the safety purpose of course
).so this service is completely dead by now.
Hi portwein74. If you haven't already, I would suggest opening a ticket here and escalate that ticket using this form. Thanks for your patience.
i'm experiencing multiple Error 502, Web server is returning an unknown error. Yet still can log in and make a withdrawal, but then it shows that i cannot withdraw my fund although it's only more than 2k. I'm a tier2 verified customer and i don't know how could this happen because the limit supposed to be 20k. Kraken has been performed so well for last several months i'm worry about it, did anyone have the same troubles?
Hi omae wa mou shindeiru. Please open a ticket here and escalate it with this form. Thanks for your patience.
Representatives, any estimates on fixing performance issues or releasing new engine?
Hi NoOneLt. The only news we have at this point is that the trading engine is going through internal testing. We're as eager as you are!
Dear Kraken,
I have heard from others that this might be a place to get help if you don't reach support after many weeks of waiting (already tried speeding up with your google form)
Request ticket: 882755
Basically i clicked on the "lock account" button in a notification email by accident and now I can't get access.
Shouldn't this issue be really easy to solve from your side?
I have heard from others that this might be a place to get help if you don't reach support after many weeks of waiting (already tried speeding up with your google form)
Request ticket: 882755
Basically i clicked on the "lock account" button in a notification email by accident and now I can't get access.
Shouldn't this issue be really easy to solve from your side?
Hi Karstahl. Thanks for reaching out! It looks like our agents have been unable to get a hold of you because your emails are coming back as undeliverable. Could you please open a new ticket referencing this ticket number or reply to the ticket with a different email address? Thanks for understanding.
Can't withdraw, seems like "Withheld (converted) $14,250.00" is my problem... WTF?!?!
Any ideas?
Same goes for trying to withdraw ETH also... (and I guess any other currency)
Support ticket: 978275
Hi Ganstack. I can see your ticket has been answered. Please let us know if you need anything else!
December 06, 2017, 04:40:32 PM
http://tinypic.com/r/2rm6upz/9
Can't withdraw, seems like "Withheld (converted) $14,250.00" is my problem... WTF?!?!
Any ideas?
Same goes for trying to withdraw ETH also... (and I guess any other currency)
Support ticket: 978275
Can't withdraw, seems like "Withheld (converted) $14,250.00" is my problem... WTF?!?!
Any ideas?
Same goes for trying to withdraw ETH also... (and I guess any other currency)
Support ticket: 978275
December 06, 2017, 03:14:41 PM
i'm experiencing multiple Error 502, Web server is returning an unknown error. Yet still can log in and make a withdrawal, but then it shows that i cannot withdraw my fund although it's only more than 2k. I'm a tier2 verified customer and i don't know how could this happen because the limit supposed to be 20k. Kraken has been performed so well for last several months i'm worry about it, did anyone have the same troubles?
I'm receiving much Error 520 too, are you getting DDOS attack? Please fix it.
I had good experience with kraken before but now I'm worried about if kraken is a safe place to exchange.
Kraken is a DDOS by itself, they dont need external sources to achieve that.
December 06, 2017, 03:11:19 PM
Dear Kraken,
I have heard from others that this might be a place to get help if you don't reach support after many weeks of waiting (already tried speeding up with your google form)
Request ticket: 882755
Basically i clicked on the "lock account" button in a notification email by accident and now I can't get access.
Shouldn't this issue be really easy to solve from your side?
I have heard from others that this might be a place to get help if you don't reach support after many weeks of waiting (already tried speeding up with your google form)
Request ticket: 882755
Basically i clicked on the "lock account" button in a notification email by accident and now I can't get access.
Shouldn't this issue be really easy to solve from your side?
December 06, 2017, 02:59:42 PM
Representatives, any estimates on fixing performance issues or releasing new engine?
December 06, 2017, 11:36:15 AM
i'm experiencing multiple Error 502, Web server is returning an unknown error. Yet still can log in and make a withdrawal, but then it shows that i cannot withdraw my fund although it's only more than 2k. I'm a tier2 verified customer and i don't know how could this happen because the limit supposed to be 20k. Kraken has been performed so well for last several months i'm worry about it, did anyone have the same troubles?
I'm receiving much Error 520 too, are you getting DDOS attack? Please fix it.
I had good experience with kraken before but now I'm worried about if kraken is a safe place to exchange.
Kraken is a DDOS by itself, they dont need external sources to achieve that.
December 06, 2017, 09:47:05 AM
i'm experiencing multiple Error 502, Web server is returning an unknown error. Yet still can log in and make a withdrawal, but then it shows that i cannot withdraw my fund although it's only more than 2k. I'm a tier2 verified customer and i don't know how could this happen because the limit supposed to be 20k. Kraken has been performed so well for last several months i'm worry about it, did anyone have the same troubles?
I'm receiving much Error 520 too, are you getting DDOS attack? Please fix it.
I had good experience with kraken before but now I'm worried about if kraken is a safe place to exchange.
December 06, 2017, 09:33:01 AM
i'm experiencing multiple Error 502, Web server is returning an unknown error. Yet still can log in and make a withdrawal, but then it shows that i cannot withdraw my fund although it's only more than 2k. I'm a tier2 verified customer and i don't know how could this happen because the limit supposed to be 20k. Kraken has been performed so well for last several months i'm worry about it, did anyone have the same troubles?
December 06, 2017, 05:24:05 AM
.......
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
Here you go mate, straight from their "Legal and Privacy":
9.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
And Kraken denies to take responsibility for those types of error, and they dont give a refund if it was their error. We have dozen of occasion where the fault was caused by Kraken's trade engine. Ranging from not being able to cancel orders for hours and then having the trade taking place, going through all types of possible errors of not being able to place etc. up to double placements of positions directly caused by Kraken's system upon a single placement call. We have never received a refund. This shows that even if one has rights to error correction according to their own ToS, they do not care. And upon pointing them to their ToS they just ignore you. It's that simple for them. This is typical SCAM-behavior.
Btw, any news on that so called "all-problem-solving" trade engine? Or was this just the typical Kraken farce to say it will be released in the first 2 weeks of December 2017?
Anyhow, it is best to do what Kraken's CEO suggested in case one does not like Kraken. Leave the platform and trade somewhere else.
December 05, 2017, 05:18:41 PM
The link is not fake, but their site is erroring out on many requests so any page you try to load will probably require 1-5 attempts before you actually get there…
the link is actually fake since it doesn't work for the whole period of validity (an hour). December 05, 2017, 05:08:16 PM
The link is not fake, but their site is erroring out on many requests so any page you try to load will probably require 1-5 attempts before you actually get there…
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