Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 71. (Read 629033 times)

@ Kraken

Deposit shows successful in History since hours (SEPA deposit), but the EUR Balance is still not updated...  probably it's not only my case

Please check your system and release the amounts to the balances

No news from 27/11 ... i try to mail the contact support, but no answer to him, i escalate my ticket all the day ....

Apreciate to have some news ...

regards

There are a high volume of access cases at the moment, but we do review new escalations daily, so it may help to escalate your ticket here:

https://np.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

I locked my KRAKEN account by mistake (wrong link clicked in withdrawal wallet adding confirmation email) and now support is not answering my ticket at all during I loose money due to price drops! :-(

Questionnaire already answered.

TICKET 936116

Hello? Can ANYBODY help here?

Best regards
Patrick

Please file a support ticket at https://support.kraken.com/hc/requests/new or escalate your existing ticket (if you have already filed it and too much time has passed without a reply) at https://np.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

Solved by agent (this particular one in one day)!  Thanks for connecting with support on your issue.

this "exchange" is a shame, just scammers that don't allow you to trade when it is necessary, omg!!!

The fun part is watching the markets move and being completely unable to do anything because of endless errors and timeouts.  Wait fun isn't what I mean, fucking frustrating, that's it.

What's the point of an exchange where you can't even, you know, exchange?

Response times are literally off the charts: https://status.kraken.com/

FWIW I've finished moving everything out of Kraken. Really, other exchanges are wayyyyyy better. Only today I saw Bitstamp & GDAX slow down to a crawl during the BTC dip, and yet they were still much more usable than Kraken on a normal day.

GDAX is very hard to register, but Bitstamp, Bitfinex & Bittrex are pretty easy. The 2 last ones are not EUR-friendly, but once you've bought something on Bitstamp, you can transfer it there for funding.

I'm really done with Kraken. I liked the trading view, though. Nice to see the dots where previous orders were, I don't think any of the others has that.

God bless you, and relax they will pay until the last cent, if they choose class action lawsuit, we will also receive damages, I will not have rest until this thing is settled. Please check DM.

An update on my situation: withdrawal 1 now cancelled (after some 12 hours, credited back to account's balance after another hour), withdrawal 2 sent and received; made another request for the cancelled order, still pending. But the withdrawals are working, even though terribly slowly (particularly for a currency advertised as having *immediate* transfers!).

Edit: second withdrawal order cleared after an hour or so, money received on BitTrex, where I'm happily moving with half of my BTC!

Ticket #853206


My kraken account always have deposit by sepa and only this way and only from my personal bank account. And no withdraw.

On the night of November 10 to 11,2017 someone took control of my computer remotely and emptied my kraken account.
So in the stolen operation, he has about 4500 euro.

I contacted kraken on November 11 to inform you of the situation.
On November 13th I sent you an email informing you that my pc has been secured as well as my mailbox which was also handled.
On November 13th I also made a sepa transfer of 1000 € which arrived very well at your company.

On November 16th I send back a sepa transfer of 1000 €.
On November 17th I receive an email from your support service informing me that my kraken account is blocked.
Why the 13 you accept my money and not the 16 (if i know my account will be locked i didn't send) ?

Despite the different emails, to have recalled the history (my pc has been secured as well as my mailbox, and my kraken account), to have answered all support requests and to have asked since several emails that the deposit of my money be accepted.
Noting that to this day my deposit is still on hold, and my account locked, I confess to find the situation unacceptable.

After send à picture with my face and my id national and driving licence and handwrite with N° ticket, picture of my id national, picture of my driving licence, my rib bank, my bank statement  (to prove my addresse) and so much mail ...
I respect our rule and contact [email protected] : no answer ....

Kraken must do something now ....

Or you give me back my account fully fonctioning, or you close it and sending my money to my bank account.

If the 5/12/2017 a way or other is not do (not promise to be, but do), i have no other choice than go in court.
Why court ? support answer to me they can't send back my money to my bank account by security reason ...

I hope that an amicable solution will soon be found.

Sorry for my bad english but i'm a french man.

regards

The reference wasThe reference to you was rather meant in the way to point out that problems can occur at CEX. Maybe it wasn't clear enough though. We also encountered some. However, it seems we were lucky to have them solved within reasonable time.  Also hoping it stays that way. Important is to spread your risk. Always use multiple trading platforms. Do not rely on a single one.

Cheers

Check this out: https://bitcointalksearch.org/topic/m.24758354

That's very typical of a selective scam scheme they are. I was also a relatively happy user for 3+ years until their wheel of misfortune pointed my way, so I'm afraid it's only a matter of time, my friend.

As far as I know wire US deposit impossible, the only way to do this, send USD using Tether,
(for first time you need generate deposit address)

It has been solved for me.
Thank you for your support

PS: Looks like the escalating work good so use it on twitter if you are waiting.

So fricking laggy.

can you please fix all this lagging issues i can't even submit an order, very irritating

I've just withdrawn LTC's, but worked after many attempts. The current situation is terrible, all pages are struggling and returning random errors like hell.