Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 69. (Read 629033 times)

Hi septimus,

No my case isen't complex, i send evidence of identity since the 18/11/2017 ... But thank you very much to speek on this forum and try to help us.

_____________


Each problem is particular and unique...
But reading that some problems have been solved can be reassuring...

My kraken account is unlocked, and the possible withdrawals (xrp done, and sepa launched [I would not fail to inform if it fails for a fiat return]).

After 16 days following the sending of my proof of identity with handwritten mention...

Hi nevermindthebotox. If you haven't yet, I would suggest opening a ticket here and escalating said ticket using this form.

Hi Shamane. Unfortunately, you have a complex issue that only the specialty team is able to help you with at this point. We appreciate your patience.

Hi all
My deposit is on hold since 5 days, the support said i forgot the text „kraken.com“ in the bank transfer but i proved it with a screenshot. So i got answered that its okay now and they are going to release the deposit now, but its still on hold! Now im not getting any answers from anyone on kraken. This is just not how you should threat your customers!
Im just loosing money this way and im not the obly one with this problem.
I just want answers now, i dont think releasing my money is taking so much time! Such a bad service.

Ticket: 944768

Has been solved this morning on a sunday! 2 days of waiting, cant complain.

Hallo,
my problem is 6080€ Deposit on hold (29.11.17), I send two tickets to Kraken suport, no answer!
When the next day's everybody from suport see this, please help and look ticket number 949356 and 941481 all other way I have done!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
It's not my first day or buisness with Kryptomoney, I have Tier3 verifikation and make many other deals on this Side before this happen.
But when I see these problems with Kraken on this board I hadn't done it, but to late! I know it is weekend but 30.11.17 and 01.12.17 isn't weekend and they do nothing.

Excuse my english, I come from germany and learn a little bit scool english before 40 years.

I can't be happy, panik sell is not my thing I send the money to buy and not to look out of the window when everybody makes money but me!
In a other post somebody write he supposed "Kraken work with your funding" with a little bit fantasy I can believe it. All times when you must do something it gives problems Error520 and other things, that's the opposite of professional !
I mean it's a strange Game.
Money (Deposit ) on hold in this situation that smells you (Kraken com) such a intrinsically beneficial.
Thanks
tomtom5

and Thanks to Crypto Teng I think I understand! I will be fair, its a hot buisness, what I read in all Forum boards is, on other exchanges other problems with the same result. The Customer is not in the best position in this buisness.
My intention for this post is that people who makes first steps, understand what can happen, and the day will be comming.
And I hope public creates pressure to act!

News: 03.12.17 23:30 German time two mails come from Kraken Suport with: sorry... long time... now we do something.
I let myself be surprised and I will keep updating!
News: 04.12.17  My Deposit is success ! Kraken com have solved my Problem! Im very facilitating and hope other people can say the same in near future!

Hi all,

I have requested for USD withdrawal via bank transfer last Friday. The status is currently "Pending" and I have yet to receive e-mail to confirm the bank details. I have submitted a support ticket. What should I do next?

Thanks and regards.

JWLU

I am trying to withdraw my bitcoins from kraken. It said I have to confirm the withdraw address in an e-mail, which I never received. I tried it several times and now it says "Service is currently disabled. Please try again later". Besides that, the site is constantly crashing and not reachable. After I received my bitcoins, I will never use this exchange again.

€: I received the e-mail now and I could withdraw my bitcoins. Regardless I will avoid this exchange now. You can't have such an instable service when there is so much money involved.

Allways the same, no news at all from nowhere ...

just to try my tier 4 account i made a deposit four days ago... account still gives 0 balance...

kraken website gives cloud error every second time.

not really a way i want my money handled...   

I read whole thread and I know  that there is a lot of problems,
but that Can not call a scam, if nobody has lost his money permanently.

Have you read through the problems of all folks in this thread? Have you tried to correlate deposit problems to price shifts? (Apparently not, otherwise you would probably not ask.) And maybe you are one of the very few exceptions not experiencing problems on this platform.

There are massive problems for a lot of folk to withdraw and/or deposit funds.

It is barely possible to place and cancel orders on Kraken.

This in itself already sufficient reasons to call it a scam.

The service is just a farce, and so on and so on. Take a few minutes and you will see. Have fun =D

Hi,

Some news ...

No new message from kraken, [email protected] not responding, ticket #949679 (for legal and complaint[make few time ago because ticket #853206 don't move at all]) have no answer, ticket #853206 have no answer since the 27/11 :

"Hi Jean-Michel,

Thank you for providing these documents, I have forwarded this case to have your funding holds removed.

We will notify once we have done so and will return your on hold deposit.

[... pesonal info ...]

We have no problem returning the fiat to the sending bank account. We had to first verify your identity before allowing access back into the account.

Again I sincerely apologize for the inconvenience this has caused you. We are always looking out for the security of our clients and we were just doing our due diligence to prevent further damage to your account.

Thank you for your continued patience.

Best regards,"


My kraken account always locked, and my funds (sepa transfert, and money on our web) always locked too (since 17/11) ....

I do not understand what you are attacking them with screaming -scam!
Need more patience.
I have taken more than 10k EUR in past and without trouble, always money received in same day or later in next.

Hallo,
my problem is 6080€ Deposit on hold (29.11.17), i send two tickets to Kraken suport, no answer!
When the next day's everybody from suport see this, please help and look ticket number 949356 and 941481 all other way i have done!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
It's not my first day or buisness with Kryptomoney, i have Tier3 verifikation and make many other deals on this Side before this happen.
But when i see these problems with Kraken on this board i hadn't done it, but to late! I know it is weekend but 30.11.17 and 01.12.17 isn't weekend and they do nothing.

Excuse my english, i come from germany and learn a little bit scool english before 40 years.

I can't be happy, panik sell is not my thing i send the money to buy and not to look out of the window when everybody makes money but me!
In a other post somebody write "Kraken work with your funding" i can believe it. All times when you must do something it gives problems Error520 and other things, that's the opposite of professional !
I mean they play with us.
Money (Deposit ) on hold in this situation that smells you (Kraken com) such a intrinsically beneficial.
Thanks
tomtom5

Yesterday locked myself accidently out, clicking wrong link in adress verification mail. Made a ticket, got response after about 5 hours that it had been sent to account specialist. Now, 16 hours later still no change. Have raised the escalation ticket. I know security in this processes is very important but how difficult can it be to unlock someone if all details have been given... also a bit afraid if i read all the waiting times about this subject.

Hallo,
my problem is 6080€ on hold (29.11.17), i send two tickets to Kraken suport, no answer!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
Thanks
tomtom5