it seems i have just been ignored and forgotten
and the promise of refund etc was simply for the public forum
and did not materialize
if i am worng do contact he here or by email
as it was clear to see from my trades and log in times
i lost due to your service going offline for about 40 minutes
(slight downtime as you called it)
Hello Traders,
All claims are still being reviewed so you have my word that we are not ignoring you or giving a silence treatment. You will receive our decisions as soon as possible. According to our Terms and Conditions, we have up to 14 days to do that:
"The Company shall consider any Customer’s complaint or Dispute and endeavour to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within fourteen Days from the day the complaint is received."
So please be a little more patient.
Best Regards,
SimpleFX Customer Support
it didnt get frozen (i understand the difference)
their server went offline for over 40 minutes (which they call slight downtime)
i mean offline not even getting a 403 at most of the period, and i checked using a few resources
it was then in maintenance for about 10 minutes before coming back online
and price did not drop suddenly but gradually over the 40+ minutes their server was down
which is what made it bad as i could see price dropping (on other sites) and nothing i could do about it
TBH i wasnt expecting anything from them
and i didnt ask for refund until their staff posted here that they would reimburse
but it seems that is just a post for public forum
as they now have just ignored my email and PM i sent here
it was funny how something similar also happened the next day
which only affected BTCUSD, BTCCNY (BTCEUR and BTCJPY were fine)
closed for 5 minutes and reopened $40 down, with no indication on screen (except for closed)
i not really care about that one but its not good for anyone using their platform
so to all
BE VERY CAUTIOUS using simpleFX
and it seems safe to say ignore any promise of reimbursment from such issues
their server went offline for over 40 minutes (which they call slight downtime)
i mean offline not even getting a 403 at most of the period, and i checked using a few resources
it was then in maintenance for about 10 minutes before coming back online
and price did not drop suddenly but gradually over the 40+ minutes their server was down
which is what made it bad as i could see price dropping (on other sites) and nothing i could do about it
TBH i wasnt expecting anything from them
and i didnt ask for refund until their staff posted here that they would reimburse
but it seems that is just a post for public forum
as they now have just ignored my email and PM i sent here
it was funny how something similar also happened the next day
which only affected BTCUSD, BTCCNY (BTCEUR and BTCJPY were fine)
closed for 5 minutes and reopened $40 down, with no indication on screen (except for closed)
i not really care about that one but its not good for anyone using their platform
so to all
BE VERY CAUTIOUS using simpleFX
and it seems safe to say ignore any promise of reimbursment from such issues
any Bitcoin CFD gets frozen when in crazy volatily. they just can't handel the risk in those moments
All claims are still being reviewed so you have my word that we are not ignoring you or giving a silence treatment. You will receive our decisions as soon as possible. According to our Terms and Conditions, we have up to 14 days to do that:
"The Company shall consider any Customer’s complaint or Dispute and endeavour to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within fourteen Days from the day the complaint is received."
So please be a little more patient.
Best Regards,
SimpleFX Customer Support
and email confirmation on top of that would be also great to have..