Topic: [ANN] SPECTROCOIN.COM Cryptocurrency Exchange, Blockchain Wallet, Prepaid Card - page 14. (Read 52659 times)

Your bitcoin transaction fees are still locked at a 0.00250000 minimum (18.67 euros). The current mining fees have been around 0.0004742 (3.50 euros) for quite a while now. Check: https://bitcoinfees.earn.com/, https://bitcoinfees.info/

Had a little chat with your support and the immediate response I got was "Bitcoin transaction fee has been increased due to high load of the bitcoin network. Transactions may take 48 hours or more in some cases with a lower fee and it has been increased to avoid such delays. Transaction fee is paid directly to the bitcoin network to process the transaction and none of it is charged by us." When I updated your rep on the current status of the bitcoin network and the fact that the mining fees have gone back to normal, his response was and I kid you not "Every exchange have his own fee."

So if the transaction fee really does go directly to the bitcoin network and none of it is charged by you, why is the transaction fee locked at 18.67 euros instead of 3.50 charged by every other bitcoin exchange today? Where did those extra 15 euros come from? Your exchange is seriously charging 15 euros fee on a 60 euros transaction?

I received on my email another one request to wait a few days, the same as those your customer support writes me constantly. Is it really so difficult for such an outstanding currency exchange service with 4 years of experience and with 700,000 customers to fix one letter in an email during a week? You do not cope with your business, and I sustain losses, because I have not had access to my funds for a week already.
This is not a good service. At least not one that deserves 700,000 customers. Set your business in order! It is very hard to contact with your customer support, sometimes it takes an hour and a half to wait in the queue. It happens that I just started to communicate with an employee of customer support, and the connection disappears, the chat is closes and it is necessary to become anew in the queue. I didn't receive any message in my ticket during a week. During the first two days after posting the ticket I was receiving to the e-mail erroneous notices that my account was deposited, but there were no any transactions. Customer support then just explained me, that it was mistakes - 2 days in a row.
I think this is a disrespectful attitude to the client. 7 days in a row I am forced to beg you to give me access to my money. It should not be like that. After such a situation, there is no desire to continue to cooperate with you.

Hello,
Please check your email.

Hi! A week ago on the 25th of January I've made two purchases of bitcoins at Spectrocoin.com, but than I noticed in one order a minor mistake in my email. At the end of domain I typed double 'm' - [email protected]. After that I urgently contacted with support using livechat and explained everything. Also I've published a ticket #893020, filled out all the needed forms, attached confirmation of payment and was informed, that fixing of my issue can take a week!!! Honestly, I was shocked to see such terms, but I waited patiently. Today the week passed, but still nothing changed and I didn't receive my bitcoins. Support agents every day during a week just telling me that responsible personnel was informed about my issue and your team is doing their best to fix it as soon as it is possible. But it looks like your team doing nothing about my problem, just taking their time and operating with my money. Nobody can tell certain terms when my problem should be resolved. There is no possibility to get contact details to the ''responsible personnel''. Please tell me how long should I wait. I've lost already more than 20% of value of my order. Please help me to get my bitcoins.

SpectroCoin has been running a business for over 4 years, with more than 700,000 clients and following AML, European and Lithuanian directives.

Beware Scammer Vytautas Karalevičius

this guy involved with lot of scam


you can see his profile

Hello,

Yes, you can claim IBANs at SpectroCoin, which can be used from any country in the EEA (European Economic Area): https://blog.spectrocoin.com/en/2017/11/claim-an-international-bank-account-number-at-spectrocoin/

Please note, however, that the first step in order to claim an IBAN is to verify your account: https://blog.spectrocoin.com/en/2018/01/verification-process-explained/

Hello,
Do you give a dedicated IBAN to your verified users for using withdraw and depositing money?

If you do, do you allow deposit/withdraw from exchanges like Bitstamp, Kraken, Bitfinex?

Thanks

Thank you for your suggestion!

Can you add to your site currency exchange ratio
Fiat/crypto crypto/fiat fiat/fiat crypto/crypto
It will be transparent that way

SpectroCoin has reached 700,000 users! We wanted to say thank you to all of our wonderful clients from the bottom of our hearts. We are excited to see how our community grows in the upcoming years.

Please check your PM.

Now, all OK. THANKS.

When I put the amount that I want to send, it put 0 in the amount received, usually it decrease the amount with 1€, but now nothing happened and the amount received still null, its looks like disabled text area

Every week SpectroCoin gets 25,000 – 35,000 new users which creates a high volume of verification requests. We have prepared a blog post to explain SpectroCoin’s verification process in hopes to help you verify your account easier and faster: https://blog.spectrocoin.com/en/2018/01/verification-process-explained/

Hi, what kind of error are you getting?

Hi, we will announce more details such as prices and fees soon. Currently, we are working on the new cards‘ technical integration into the SpectroCoin infrastructure as well as all of the logistic issues.

Please I want to know if withdraw to bank (sepa) is always   working in spectrocoin, I tried to withdraw to my bank but it is not possible

Hi, please PM us your  SpectroCoin email address and transaction details.

Hi
I sent ETH to my ETH wallet week ago and still not credited to my ETH wallet ?
Twice I contacted the customer service without any response.
Petr