[ANN] SPECTROCOIN.COM Cryptocurrency Exchange, Blockchain Wallet, Prepaid Card - page 18.

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: pavdoc on December 19, 2017, 08:31:25 PM

Quote from: Bazoo on December 13, 2017, 04:14:35 AM

Quote from: SpectroCoin_support on December 08, 2017, 10:51:53 AM

Quote from: Bazoo on December 07, 2017, 01:25:57 PM

Quote from: SpectroCoin_support on December 05, 2017, 01:30:20 PM

Quote from: Bazoo on December 05, 2017, 05:27:25 AM

Hello.

I regularly send BTC from my another wallet to Spectrocoin. Usually there are no problems, but last 2 transaction did not appear on my BTC wallet despite they are confirmed in blockchain. I can't contact you using Live Chat (You are number 39 in the queue. Your wait time will be approximately 48 minutes) and I received no response to my ticket in helpdesk (#903762), so this becomes suspicious. Please clarify the situation.

Hello, could you PM us your SpectroCoin email address and tx hash?

Sent that data to skype, to helpdesk, and to PM here two days ago. Nothing changed. Live chat does not work. Seems the scale of the problem is greater than I thought.

We have your data and we will get back to you when we have new information regarding your transactions.

I have not received any updates. Do you think 10 days of ignoring - it's acceptable for crypto currency services?

I have the same situation. I sent XEM from Spectrocoin to another wallet and they disappear. I wrote to support by email (ticket 510928) and using contact form (Ticket #9DZEX) 7 days ago but I did not get any reply. I wrote PM here 2 days ago and I did not get any reply.

We have sent you a PM.

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: icoprimers on December 19, 2017, 10:44:48 AM

Quote from: VytautasK on January 09, 2015, 06:29:25 AM

Since announcement, we have significantly improved our services.
Firstly, we have expanded a number of cash withdrawal and deposit options to have one of the widest globally:
http://www.coindesk.com/spectrocoin-launches-bitcoin-cash-service-25-countries/

Secondly, we have launched a merchant solution to accept Bitcoin payments through API, e-commerce plugins and libraries:
https://spectrocoin.com/en/merchants.html

Thirdly, we have launched mobile wallets with full functionality for iOS, Android and Windows Mobile.

Hey, I have support ticket 543844. I want to switch my EURO/ETH card to a EURO/NEM card how do I do this? Or can I order a new one?

Please PM us your SpectroCoin email address.

warningsigns

hero member

Activity: 896

Merit: 1082

Quote from: Sterk on December 14, 2017, 04:42:34 PM

Hi,

I have been using my spectro debit card for some time now - never any issues. Tonight I tried to withdraw funds from the ATM, the machine told me the transaction failed due to insufficient funds or because I reached my limit (standard error message, I assume I reached my withdrawal limit for the day). Walking home I received an email from 'MyChoiceCards' to confirm a withdrawal was completed.

The funds are also withdrawn from my balance, I can't reach MyChoice as they don't have a phone number and I need some help to confirm the funds aren't actually deducted from my balance and an error has been made. Anybody know what to do?

Thanks.

A similar incident happened to my card a few months ago. I used the MyChoice card to withdraw cash but an error flashed on the screen and the card was returned to me. Within seconds I got an email alert from MyChoice about $990 deducted from my balance. I thought nothing about it first and assumed it would be reversed when they discover the error. This didn't happen so I contacted them on their support page:

https://mychoicecorporate.com/contact-us/#support

Within a day, someone from their fraud team emailed me and informed me that they do see the error but that it would take time for them to process the reversal. That's because they need to wait for Visa's reversal advice. To expedite the reversal, I went to the acquiring bank (the bank which owns and operates the ATM) and they did a trace of the transaction. They prepared a letter certifying that the transaction was not successful and no funds were disbursed. I then scanned this and sent it to MyChoice.

The funds were eventually reversed but it took a month. Yes, you read that right. A month.

kludzins

sr. member

Activity: 274

Merit: 251

Quote from: Sterk on December 14, 2017, 04:42:34 PM

Hi,

I have been using my spectro debit card for some time now - never any issues. Tonight I tried to withdraw funds from the ATM, the machine told me the transaction failed due to insufficient funds or because I reached my limit (standard error message, I assume I reached my withdrawal limit for the day). Walking home I received an email from 'MyChoiceCards' to confirm a withdrawal was completed.

The funds are also withdrawn from my balance, I can't reach MyChoice as they don't have a phone number and I need some help to confirm the funds aren't actually deducted from my balance and an error has been made. Anybody know what to do?

Thanks.

I had that problem in 2nd december and still waiting for my money...

pavdoc

newbie

Activity: 2

Merit: 0

Quote from: Bazoo on December 13, 2017, 04:14:35 AM

Quote from: SpectroCoin_support on December 08, 2017, 10:51:53 AM

Quote from: Bazoo on December 07, 2017, 01:25:57 PM

Quote from: SpectroCoin_support on December 05, 2017, 01:30:20 PM

Quote from: Bazoo on December 05, 2017, 05:27:25 AM

Hello.

I regularly send BTC from my another wallet to Spectrocoin. Usually there are no problems, but last 2 transaction did not appear on my BTC wallet despite they are confirmed in blockchain. I can't contact you using Live Chat (You are number 39 in the queue. Your wait time will be approximately 48 minutes) and I received no response to my ticket in helpdesk (#903762), so this becomes suspicious. Please clarify the situation.

Hello, could you PM us your SpectroCoin email address and tx hash?

Sent that data to skype, to helpdesk, and to PM here two days ago. Nothing changed. Live chat does not work. Seems the scale of the problem is greater than I thought.

We have your data and we will get back to you when we have new information regarding your transactions.

I have not received any updates. Do you think 10 days of ignoring - it's acceptable for crypto currency services?

I have the same situation. I sent XEM from Spectrocoin to another wallet and they disappear. I wrote to support by email (ticket 510928) and using contact form (Ticket #9DZEX) 7 days ago but I did not get any reply. I wrote PM here 2 days ago and I did not get any reply.

icoprimers

newbie

Activity: 8

Merit: 0

Quote from: VytautasK on January 09, 2015, 06:29:25 AM

Since announcement, we have significantly improved our services.
Firstly, we have expanded a number of cash withdrawal and deposit options to have one of the widest globally:
http://www.coindesk.com/spectrocoin-launches-bitcoin-cash-service-25-countries/

Secondly, we have launched a merchant solution to accept Bitcoin payments through API, e-commerce plugins and libraries:
https://spectrocoin.com/en/merchants.html

Thirdly, we have launched mobile wallets with full functionality for iOS, Android and Windows Mobile.

Hey, I have support ticket 543844. I want to switch my EURO/ETH card to a EURO/NEM card how do I do this? Or can I order a new one?

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Sending and receiving funds is now even easier and faster with SpectroCoin’s P2P fixed send capability! As cryptocurrencies are extremely volatile SpectroCoin introduced an option to send a P2P transaction internally between SpectroCoin users at a locked (fixed) exchange rate. More information you can find on our blog post: https://blog.spectrocoin.com/en/2017/12/peer-to-peer-transactions-with-a-locked-exchange-rate-for-spectrocoin-users/

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: Sterk on December 14, 2017, 04:42:34 PM

Hi,

I have been using my spectro debit card for some time now - never any issues. Tonight I tried to withdraw funds from the ATM, the machine told me the transaction failed due to insufficient funds or because I reached my limit (standard error message, I assume I reached my withdrawal limit for the day). Walking home I received an email from 'MyChoiceCards' to confirm a withdrawal was completed.

The funds are also withdrawn from my balance, I can't reach MyChoice as they don't have a phone number and I need some help to confirm the funds aren't actually deducted from my balance and an error has been made. Anybody know what to do?

Thanks.

Hi, please PM us your SpectroCoin email address.

Kheru

newbie

Activity: 4

Merit: 0

Is it still possible to receive a voucher for a plastic e/o virtual card? Cry

Thnx 1K!

Sterk

newbie

Activity: 2

Merit: 0

Hi,

I have been using my spectro debit card for some time now - never any issues. Tonight I tried to withdraw funds from the ATM, the machine told me the transaction failed due to insufficient funds or because I reached my limit (standard error message, I assume I reached my withdrawal limit for the day). Walking home I received an email from 'MyChoiceCards' to confirm a withdrawal was completed.

The funds are also withdrawn from my balance, I can't reach MyChoice as they don't have a phone number and I need some help to confirm the funds aren't actually deducted from my balance and an error has been made. Anybody know what to do?

Thanks.

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: Bazoo on December 13, 2017, 04:14:35 AM

Quote from: SpectroCoin_support on December 08, 2017, 10:51:53 AM

Quote from: Bazoo on December 07, 2017, 01:25:57 PM

Quote from: SpectroCoin_support on December 05, 2017, 01:30:20 PM

Quote from: Bazoo on December 05, 2017, 05:27:25 AM

Hello.

I regularly send BTC from my another wallet to Spectrocoin. Usually there are no problems, but last 2 transaction did not appear on my BTC wallet despite they are confirmed in blockchain. I can't contact you using Live Chat (You are number 39 in the queue. Your wait time will be approximately 48 minutes) and I received no response to my ticket in helpdesk (#903762), so this becomes suspicious. Please clarify the situation.

Hello, could you PM us your SpectroCoin email address and tx hash?

Sent that data to skype, to helpdesk, and to PM here two days ago. Nothing changed. Live chat does not work. Seems the scale of the problem is greater than I thought.

We have your data and we will get back to you when we have new information regarding your transactions.

I have not received any updates. Do you think 10 days of ignoring - it's acceptable for crypto currency services?

We have responded you. Your transactions is forwarded to the IT department.

Bazoo

newbie

Activity: 5

Merit: 0

Quote from: SpectroCoin_support on December 08, 2017, 10:51:53 AM

Quote from: Bazoo on December 07, 2017, 01:25:57 PM

Quote from: SpectroCoin_support on December 05, 2017, 01:30:20 PM

Quote from: Bazoo on December 05, 2017, 05:27:25 AM

Hello.

I regularly send BTC from my another wallet to Spectrocoin. Usually there are no problems, but last 2 transaction did not appear on my BTC wallet despite they are confirmed in blockchain. I can't contact you using Live Chat (You are number 39 in the queue. Your wait time will be approximately 48 minutes) and I received no response to my ticket in helpdesk (#903762), so this becomes suspicious. Please clarify the situation.

Hello, could you PM us your SpectroCoin email address and tx hash?

Sent that data to skype, to helpdesk, and to PM here two days ago. Nothing changed. Live chat does not work. Seems the scale of the problem is greater than I thought.

We have your data and we will get back to you when we have new information regarding your transactions.

I have not received any updates. Do you think 10 days of ignoring - it's acceptable for crypto currency services?

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: Kirkyboy on December 08, 2017, 01:20:12 PM

No sign of deposit I made 8’days ago now sent info to live chat get fobbed of with we will pass it to IT department, transaction approved on blockchain so please tell me where my money is ?

Can you please PM us your SpectroCoin email address and transaction details?

Kirkyboy

newbie

Activity: 1

Merit: 0

No sign of deposit I made 8’days ago now sent info to live chat get fobbed of with we will pass it to IT department, transaction approved on blockchain so please tell me where my money is ?

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: Bazoo on December 07, 2017, 01:25:57 PM

Quote from: SpectroCoin_support on December 05, 2017, 01:30:20 PM

Quote from: Bazoo on December 05, 2017, 05:27:25 AM

Hello.

I regularly send BTC from my another wallet to Spectrocoin. Usually there are no problems, but last 2 transaction did not appear on my BTC wallet despite they are confirmed in blockchain. I can't contact you using Live Chat (You are number 39 in the queue. Your wait time will be approximately 48 minutes) and I received no response to my ticket in helpdesk (#903762), so this becomes suspicious. Please clarify the situation.

Hello, could you PM us your SpectroCoin email address and tx hash?

Sent that data to skype, to helpdesk, and to PM here two days ago. Nothing changed. Live chat does not work. Seems the scale of the problem is greater than I thought.

We have your data and we will get back to you when we have new information regarding your transactions.

Bazoo

newbie

Activity: 5

Merit: 0

Quote from: SpectroCoin_support on December 05, 2017, 01:30:20 PM

Quote from: Bazoo on December 05, 2017, 05:27:25 AM

Hello.

I regularly send BTC from my another wallet to Spectrocoin. Usually there are no problems, but last 2 transaction did not appear on my BTC wallet despite they are confirmed in blockchain. I can't contact you using Live Chat (You are number 39 in the queue. Your wait time will be approximately 48 minutes) and I received no response to my ticket in helpdesk (#903762), so this becomes suspicious. Please clarify the situation.

Hello, could you PM us your SpectroCoin email address and tx hash?

Sent that data to skype, to helpdesk, and to PM here two days ago. Nothing changed. Live chat does not work. Seems the scale of the problem is greater than I thought.

Toorobit

newbie

Activity: 42

Merit: 0

Quote from: SpectroCoin_support on December 05, 2017, 01:28:54 PM

Quote from: Toorobit on December 05, 2017, 03:40:40 AM

Quote from: Detrix on December 04, 2017, 11:29:26 PM

I have a question, but looks like support takes ages to reply and live support was unable to answer.
I paid by BTC card for some goods, but merchant was unable to deliver the goods and he issued a refund. I don't see the refund yet on my balance. It's been almost a week since they did the refund.

Refund can take up to 30 days
depends on the Visa network

I had a one time refund after 24 days

There is no such thing as BTC card, right, refunds may take up to 14 business days

no BTC card,

standard level Visa issue in the EU zone.

wolf_miner

legendary

Activity: 1018

Merit: 1001

Thanks a lot @SpectroCoin_support.

Cheers W_M

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: Bazoo on December 05, 2017, 05:27:25 AM

Hello.

I regularly send BTC from my another wallet to Spectrocoin. Usually there are no problems, but last 2 transaction did not appear on my BTC wallet despite they are confirmed in blockchain. I can't contact you using Live Chat (You are number 39 in the queue. Your wait time will be approximately 48 minutes) and I received no response to my ticket in helpdesk (#903762), so this becomes suspicious. Please clarify the situation.

Hello, could you PM us your SpectroCoin email address and tx hash?

SpectroCoin_support

hero member

Activity: 819

Merit: 500

Quote from: Toorobit on December 05, 2017, 03:40:40 AM

Quote from: Detrix on December 04, 2017, 11:29:26 PM

I have a question, but looks like support takes ages to reply and live support was unable to answer.
I paid by BTC card for some goods, but merchant was unable to deliver the goods and he issued a refund. I don't see the refund yet on my balance. It's been almost a week since they did the refund.

Refund can take up to 30 days
depends on the Visa network

I had a one time refund after 24 days

There is no such thing as BTC card, right, refunds may take up to 14 business days

Topic: [ANN] SPECTROCOIN.COM Cryptocurrency Exchange, Blockchain Wallet, Prepaid Card - page 18. (Read 52659 times)