Are you using one PSU or two to power the SP20?
Try moving the pcie cables to alternate sockets and see if the loop that is off changes.
Just check that, is one psu and is ok. No melted pci-e... its miner issue.
I read some back in thread for same issue and changing ribbon cable for both hashing board solve or show if problem is there, but il wait for SP tech answer before attempt open miner.
I try to get answer from their support on skype
Update:
Few restarts later and gentle shaking and we are back 1.6Th
From my opinion this must be bad ribbon cable or bad solder on some connector.
Advice from SP tech still will be appreciated.
I had one where the serial cable (ribbon cable) had one wire that didnt get 'bitten' correctly by the teeth in the plastic connector piece. took 15 minutes to pry the connector open, see the problem, and fix it.
granted - i dont care much for warranties and was confident that my opening up the unit and carefully inspecting the boards, seating, and cables wouldn't cause damage.
try opening it up and switching the serial cbales. if the problem moves to loop 2 the cable is the issue. if the issue dissapears it was a seating problem. if the issue stays in loop 0 you're out of luck unless SPT can help