[ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs - page 488.

RoadStress

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Quote from: midyatspor on July 29, 2014, 05:50:37 PM

What I meant was no refund for the total purchase, the hashrate is off by 25%, I understand that there could be electronic issues but deal is a deal and they should offer full refund along with compansation they will be offering and let the buyers decide.

Since they announced that they will match the $/Gh paid you must be crazy to want/ask for a full refund now. My GB members got 0.83$/GH for August delivery. Why would you refund that when the miner should be shipping soon (1-2 weeks)? Still can't get a better offer.

Guy Corem

donator

Activity: 1414

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Spondoolies, Beam & DAGlabs

Quote from: RawDog on July 29, 2014, 05:54:15 PM

Bla Bla Bla

Didn't we already settle that you're not a customer ?

Guy Corem

donator

Activity: 1414

Merit: 1051

Spondoolies, Beam & DAGlabs

Quote from: midyatspor on July 29, 2014, 05:43:47 PM

Quote from: Guy Corem on July 29, 2014, 05:00:26 PM

Quote from: midyatspor on July 29, 2014, 04:57:32 PM

... I bet the co. knew there would be issues with hardware ...

Not true. We got nasty surprise.

Sorry, should have been more clear, what I meant was the fact that you had No Refund Policy from the start, you guys are smart engineers and most likely expected some sort of issues with the hardware, you could only do so much with simulation software etc. so your company decided not to issue refunds as a company policy, I did not mean that you knew about this issue.

No refund policy is the industry standard and boilerplate terms of sale.
As I've explained many times in the thread before, unless there will be a catastrophic event, we'll do right by our customers.
(I fully understand that I won't get 100% of the customers satisfied, but we do plan to be in the miners selling business for a long time)

I would have love to avoid taking pre-orders and sell only from stock. Unfortunately, we can't do it.

Guy

RawDog

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Quote from: Tigggger on July 29, 2014, 04:44:41 PM

http://www.spondoolies-tech.com/products/sp30-yukon-september-batch-1

6TH, 2500w is what it says, but using Guy's figure of 2700w that's still 0.45w/GH -> 0.67w/GH which is a 40% increase.

This affects the running costs, profitability and lifetime of the machine, and should also be considered when deciding compensation.

Exactly. I've speced big data center in Washington and paid for tons of it with the plan of .5 w/GH which puts profitability in the green for 12 months. Forget about a discount on the price, with the new power figures - I am clearly in the red.

With an adjustment on price only, Spondoolies shortcoming and failure to meet spec caused my datacenter to get into the red. That is not fair compensation. Margins on mining operations are very thin these days. A reduction in price doesn't account for electricity spent on lifetime shortcomings. Fuck.

The project penciled out nicely - until the new power figures ruined the whole plan. Price reduction won't help. That efficiency loss has to be made up somewhere else.

midyatspor

member

Activity: 107

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Quote from: RoadStress on July 29, 2014, 05:04:54 PM

Quote from: frisco on July 29, 2014, 04:57:12 PM

Quote from: RoadStress on July 29, 2014, 04:54:22 PM

Quote from: frisco on July 29, 2014, 04:50:36 PM

And all hosting quotes we got are for 2500W and no one saus a word to say it was 2700W (even hashplex hash SP30 listed as 2500W https://hashplex.com/frequently-asked-questions/)

Another problem could be pushing the PSUs to that limit, being server grade is not the same as "unlimited powa" a 10% over specs sounds risky so I hope the FW is on the safe zone to avoid burning the PSUs

Hashplex got the 2500W from the product page, but it was stated a long time ago that for the 6TH/s the units would need 2700W.

If you can point us where, it will be great.

Too lazy to check the official SP-Tech site? http://www.spondoolies-tech.com

Quote from: midyatspor on July 29, 2014, 04:57:32 PM

Basically the co. over promised and under delivered, this is not the way to do business and is the reason why I will never buy a Pre-Sale, I bet the co. knew there would be issues with hardware hence no refund. Currently I only buy from companies that sell from stock, When Spondoolies sells from stock is the day I place an order.

So SP-Tech just announced that they will offer refunds and you say that there are no refunds. Why?

What I meant was no refund for the total purchase, the hashrate is off by 25%, I understand that there could be electronic issues but deal is a deal and they should offer full refund along with compansation they will be offering and let the buyers decide.

midyatspor

member

Activity: 107

Merit: 10

Quote from: Guy Corem on July 29, 2014, 05:00:26 PM

Quote from: midyatspor on July 29, 2014, 04:57:32 PM

... I bet the co. knew there would be issues with hardware ...

Not true. We got nasty surprise.

Sorry, should have been more clear, what I meant was the fact that you had No Refund Policy from the start, you guys are smart engineers and most likely expected some sort of issues with the hardware, you could only do so much with simulation software etc. so your company decided not to issue refunds as a company policy, I did not mean that you knew about this issue.

BitCoin Operated Boy

sr. member

Activity: 462

Merit: 250

Quote from: Guy Corem on July 29, 2014, 05:21:57 PM

Quote from: BitCoin Operated Boy on July 29, 2014, 05:20:00 PM

Quote from: Guy Corem on July 29, 2014, 05:18:02 PM

Quote from: BitCoin Operated Boy on July 29, 2014, 05:17:07 PM

And when will you stop ignoring e mails and start answering to my messages?

I have 1,000 emails per day. Please send your email again.

Guy

I sent it 2 weeks ago. Do you want PM or e-mail it?

Email. If you don't get a reply, email again after 72 hours.
Thanks

Ok. Sent

And thanks for keeping up with promised delivery schedule...

wh00per

hero member

Activity: 572

Merit: 500

Quote from: RoadStress on July 29, 2014, 05:29:05 PM

Quote from: frisco on July 29, 2014, 05:13:35 PM

Official site, says PSUs are 1200 and nominal power 2500.
Not a sigle 2700W in the blog or product description.

Because it wasn't published on their website, but it was stated by Guy here on the forum.

Not on the website, but public enough .. I'm pretty sure I'm not the only one having access to this ...

Quote from: wh00per on July 28, 2014, 02:46:43 PM

http://storage.googleapis.com/spond_public/materials/FAQ%20SP30%20PSU.docx

Here's again the power supply specs. Maybe it helps.

EDIT: here's the UL certification .. focus on DS1200-3-002. On the 2nd page .. 200V to 240V @ 7A = 1400W min to 1680W max .. on average 1500W.

>>>>> http://www.artesyn.com/power/assets/ds1200-3_-002_-005_ul_1333541790_cert.pdf

RoadStress

legendary

Activity: 1904

Merit: 1007

Quote from: jimmothy on July 29, 2014, 05:18:59 PM

Quote from: RoadStress on July 29, 2014, 04:30:47 PM

So we have the best outcome possible. On time delivery and just a little worse specs than announced.

Only 60% worse.. no biggie.

Anyways I believe you have some homeless people to feed?

Still better than an over 300% miss for AM gen3 chips.

Will donate 0.1 BTC to Sean's for out bet in a couple of hours don't worry.

Quote from: frisco on July 29, 2014, 05:13:35 PM

Official site, says PSUs are 1200 and nominal power 2500.
Not a sigle 2700W in the blog or product description.

Because it wasn't published on their website, but it was stated by Guy here on the forum.

finlof

hero member

Activity: 630

Merit: 500

Thanks for the update. look forward to hearing about the compensation options.

wh00per

hero member

Activity: 572

Merit: 500

Quote from: calichomp on July 29, 2014, 05:13:49 PM

Lots of this after keeping quiet for so long.

Translates as:
Guy Corem logged in as random shill: Good job guys! Keep up the good work.
Guy Corm logged in as self: Thanks, self. Much appreciated.

If I sound like Guy while posting here, I only have to thank you for the praise.

Guy Corem

donator

Activity: 1414

Merit: 1051

Spondoolies, Beam & DAGlabs

Quote from: BitCoin Operated Boy on July 29, 2014, 05:20:00 PM

Quote from: Guy Corem on July 29, 2014, 05:18:02 PM

Quote from: BitCoin Operated Boy on July 29, 2014, 05:17:07 PM

And when will you stop ignoring e mails and start answering to my messages?

I have 1,000 emails per day. Please send your email again.

Guy

I sent it 2 weeks ago. Do you want PM or e-mail it?

Email. If you don't get a reply, email again after 72 hours.
Thanks

Dans

newbie

Activity: 48

Merit: 0

Quote from: calichomp on July 29, 2014, 05:13:49 PM

Quote from: Guy Corem on July 29, 2014, 05:09:37 PM

Quote from: Dans on July 29, 2014, 05:06:34 PM

Quote from: Guy Corem on July 29, 2014, 04:04:48 PM

It's quite late in Israel, I'll answer more questions tomorrow.
Long days ahead ...

Guy

Thanks for taking the time to explain, and with the compensation plan it just goes to show the type of company Spondoolies-Tech is. Other companies just try to hide the problem and play stupid...straight up and honest is the way to earn continued business. I intend to order additional units.

Thank you for the hard work, keep it coming!

Thank you Dan. Appreciated.

Lots of this after keeping quiet for so long.

Translates as:
Guy Corem logged in as random shill: Good job guys! Keep up the good work.
Guy Corm logged in as self: Thanks, self. Much appreciated.

LOL, are you bored?

They delivered product on time, they are offering fair compensation for the issue, and they arent making a bunch of crap up or just staying silent like most of the other MFG's that have had issues. These guys take care of their customers - im a decent size customer and they've always been super responsive to any issue.

BitCoin Operated Boy

sr. member

Activity: 462

Merit: 250

Quote from: Guy Corem on July 29, 2014, 05:18:02 PM

Quote from: BitCoin Operated Boy on July 29, 2014, 05:17:07 PM

And when will you stop ignoring e mails and start answering to my messages?

I have 1,000 emails per day. Please send your email again.

Guy

I sent it 2 weeks ago. Do you want PM or e-mail it?

jimmothy

hero member

Activity: 770

Merit: 509

Quote from: RoadStress on July 29, 2014, 04:30:47 PM

So we have the best outcome possible. On time delivery and just a little worse specs than announced.

Only 60% worse.. no biggie.

Anyways I believe you have some homeless people to feed?

tempestb

hero member

Activity: 729

Merit: 500

Quote from: tempestb on July 24, 2014, 08:35:16 AM

Now, they could raise the power and increase the hash, lowering the efficiency, which doing some quick math would get them to maybe 4.5th at their original power specs.

Ok, so worse on power but I was on the button with the hash. Who wants to send me a cookie?

Guy Corem

donator

Activity: 1414

Merit: 1051

Spondoolies, Beam & DAGlabs

Quote from: BitCoin Operated Boy on July 29, 2014, 05:17:07 PM

And when will you stop ignoring e mails and start answering to my messages?

I have 1,000 emails per day. Please send your email again.

Guy

BitCoin Operated Boy

sr. member

Activity: 462

Merit: 250

Why compensation in October and not now?
And when will you stop ignoring e mails and start answering to my messages?

calichomp

newbie

Activity: 17

Merit: 0

Quote from: Guy Corem on July 29, 2014, 05:09:37 PM

Quote from: Dans on July 29, 2014, 05:06:34 PM

Quote from: Guy Corem on July 29, 2014, 04:04:48 PM

It's quite late in Israel, I'll answer more questions tomorrow.
Long days ahead ...

Guy

Thanks for taking the time to explain, and with the compensation plan it just goes to show the type of company Spondoolies-Tech is. Other companies just try to hide the problem and play stupid...straight up and honest is the way to earn continued business. I intend to order additional units.

Thank you for the hard work, keep it coming!

Thank you Dan. Appreciated.

Lots of this after keeping quiet for so long.

Translates as:
Guy Corem logged in as random shill: Good job guys! Keep up the good work.
Guy Corm logged in as self: Thanks, self. Much appreciated.

frisco

full member

Activity: 176

Merit: 100

Quote from: RoadStress on July 29, 2014, 05:04:54 PM

Quote from: frisco on July 29, 2014, 04:57:12 PM

Quote from: RoadStress on July 29, 2014, 04:54:22 PM

Hashplex got the 2500W from the product page, but it was stated a long time ago that for the 6TH/s the units would need 2700W.

If you can point us where, it will be great.

Too lazy to check the official SP-Tech site? http://www.spondoolies-tech.com

Official site, says PSUs are 1200 and nominal power 2500.
Not a sigle 2700W in the blog or product description.

Topic: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs - page 488. (Read 1260350 times)