Vi aggiorno con le ultime perle dalla chat Ubiatar, vi ricordate che più di una volta ho detto che secondo me questa gente non ha la minima idea di quello che dice o che fa? Bene, leggete il seguente dialogo scaturito da una domanda di un primo utente e proseguito da un secondo (della sezione italiana e bounty hunter con molta esperienza) e non uno ma due admin di Ubiatar, leggete come si contraddicano tra loro e l'arroganza con cui Raffaella alla fine risponde. Ogni 2x3 sono li a chiedere le opinioni delle persone su Ubiatar, su come migliorare l'app etc etc, una volta che ricevono un feedback trattano l'utente come un... Decidete voi.
Ah, aggiungo che Raffaella non solo scrive in un inglese raccapricciante, ma ha anche seri problemi di comprensione.
Utente 1: Hi guys! I've seen there are two apps now available on Google Store. I downloaded and put myself available on the new one some days ago (Ubiatarplay). The old one (Ubiatar) has been dismissed then and can be uninstalled? I still see both of them on Google store. Enrico UP: Hi , as you said you just need to have the new one , you can unistall the old one! enjoy our lovely app Utente 2: Shouldn’t be better to remove the “old” app from the store?Enrico UP: Hi , we actually working on it , we appreciate your feedback by the way Raffaella UP: Yes try to remove the "old" app and download the new one
Utente 2: It’s you not me...Raffaella UP: ?? ??
Utente 2: You (Ubiatar) should remove the app from the Google store, not me. Your colleague Enrico understood and already acknowledged.Raffaella UP: Dear User, the app are n° 2 for 2 differente use. If you note one of them is Ubiatar and the other is UbiatarPlay. Ubiatar is the app for business (societies, companies etc...) Ubiatarplay is the one for private usars. So it is not possible cancel one of them , because they are made for 2 different use
Utente 2: So tell @ChantalSupportUbiatarplay he is wrong. BTW as user I think this is just confusing. However it seems that you (Ubiatar) like this way of handling things...Raffaella UP: Yes User, we are working on it to avoid any confusion. We are improving day after day the app. Thank you
Utente 2: "l'utente posta l'immagine dell'App store facendo vedere che le due app Ubiatar sono indistinguibili"
Utente 2: No way of understanding the differenceRaffaella UP: It is not exact. If you you can use your username and password only to get in UbiatarPlay app. If by mistake you discharge Ubiatar you can' t get in but you are addressed directly to UbiatarPlay. So you can keep seeing only the same app UbiatarPlay .
Utente 2: I leave you with your idea of user experience. To me it’s just a nonsense. Bye.Raffaella UP: Dear User, UbiatarPlay is a concrete project , not only an idea. It is working and improves day by day. We wish you all the best for your future. Bye
Utente 2: When I read your responses it looks like “The customer is always NOT right”. Maybe this is a new wave of doing business. Time will tell. Bye.