Hi to all,
i am not here to shoot down bankera, but to issue a warning.
I have held BNK since ICO but decided to cash out and invest elsewhere.
I held my BNK with SPECTROCOIN. Last night i exchanged my BNK for Bitcoin. 261,000 at a value of $0.001944 per BNK total vale of £507. When i exchanged for Bitcoin the value of Bitcoin i Received was $312.
AN EXCHANGE RATE OF ALMOST 40%. i Contacted Spectrocoin. Their first response was you didn't have to take the trade if you thought the price to high. Trust me its always to high. I have looked to exchange several times over the past months. Imagine BNK going to the moon, its now worth $1.35 my 261,000 BNK are worth £217,350 I want to cash out and its going to cost me 40% nearly $87,000 to do so. The most disappointing thing is Spectrocoin are meant to be promoting use of BNK. Below is a transcript of my conversation with Spectro coin and a copy of the transaction in closing spectro coin highlight the volatility of the market, this transaction took just over 3 minutes, check the volatility of the BNK and BITCOIN markets between those times i think you will be shocked. In fact what makes it worse is that Spectrocoin state that they charge no fees.
Transaction details
ID
SC013251654
Amount
-261231.42895924 BNK
Description
Bankera sell for exchange. 261231.42895924 BNK
Status
Processed
Date
2019-05-18 19:25:52
ID
SC013251674
Amount
-0.04313321 BTC
Description
BTC Withdraw. 0.04313321
Status
Processed
Date
2019-05-18 19:28:45
Question: Please can you explain your exchange fees please
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Caroline (Sat, 5/18/2019, 10:42:56 pm Europe/Vilnius)
Hello, how may I help you?
Paul Read Read (Sat, 5/18/2019, 10:49:50 pm)
Please can you explain your exchange fees pleases, i just exchanged 261,231 BNK tokens which noted an approx value of just over $500 dollars yet when i exchanged them for Bit coin i received the equivalent of approx $312 in Bitcoin a charge of 40%. I would breakdown of how this was calculated
Caroline (Sat, 5/18/2019, 10:49:57 pm)
Greetings, Paul!
Caroline (Sat, 5/18/2019, 10:50:16 pm)
Please be kindly advised SpectroCoin always monitors the market situation and the final price is suggested accordingly. As a brokerage, we do offer the best possible price considering the circumstances.
It is also worth mentioning that the price could be checked in the exchange section. After the final price is offered, a client has the right either to confirm the exchange or to cancel it. Hence, the client might cancel the process if recognizes the price as too high.
Paul Read Read (Sat, 5/18/2019, 10:52:14 pm)
please read the question i am requesting under GDR data protection the breakdown of how the transaction was calculated and what fees were charged
Caroline (Sat, 5/18/2019, 10:52:52 pm)
Please be kindly informed that there is no fee for currency exchange. Exchange rate is established by SpectroCoin, therefore, our final suggested price visible in the exchange section may differ from the average market price at a particular moment. The exchange rate difference depends on the market price of a cryptocurrency in addition to the volatility of that price. At SpectroCoin, we aim to provide the most convenient way to buy and sell cryptocurrencies instantly at the best possible price of a current moment.
Paul Read Read (Sat, 5/18/2019, 10:53:39 pm)
The market did not move by 40% in a matter of seconds
Caroline (Sat, 5/18/2019, 10:54:54 pm)
Please be kindly noted that as a brokerage we do offer the best possible price we are able to get at the exact moment. However, the client might cancel the process if recognizes the price as too high.
Paul Read Read (Sat, 5/18/2019, 10:57:35 pm)
You do not offer the best price you have just charged 40% on a single transaction i repeat i would like a full breakdown of how this transaction was conducted. Under GDPR data protection you are obliged to make this information available to me.
Paul Read Read (Sat, 5/18/2019, 10:59:10 pm)
With regard to your previous comment your charges are always way to high i have checked these 3 or 4 times previously and they have never been fair.
Caroline (Sat, 5/18/2019, 11:00:03 pm)
Please allow me to create a ticket and inform you via email regarding more specific information for your request at the earliest convenience.
Paul Read Read (Sat, 5/18/2019, 11:02:40 pm)
The information i would like it how in a matter of seconds the Both BNK and Bitcoin lost that amount of value. i expect a full disclosure. I keep a close eye on the markets, and they certainly did not collapse when i made my exchange.
I hope this information helps to inform any future decisions you make
Hi Paul,
I see this happen a lot and the support did not help you much either by explaining what is the case here.
Spectrocoin isn’t an exchange. They are a market maker. My suggestion is to google “market maker”.
It’s like a whole sales for crypto. So you are always better off using an exchange. The downside to using an exchange is that you have to wait till someone buys your sell order. The upside of selling it to an market maker is that you can make the deal instantly, but the downside to that is that you get a much lower price.
This confusion exchange vs broker isn’t always clear but that is the reason why you would pay a higher price when buying thru spectrocoin or get a lower price when selling thru spectrocoin.
Next time use Hitbtc, Hanbutco or bankera’s own exchange!
-> 
