Hi, I accidently sent (0.4) Btc from my Binance account to my Poloniex USDT wallet. When I learned that I can recover my bitcoins, I opened ticket to Poloniex Support (18 days before). But still I can not get my btc back. They always reply me te same like copy/paste that
"Thanks for your patience.
Our team is continuing to work on, and investigate this case. As soon as we have an update, we will follow up here.
Thank you for your understanding."
Also I already opened ticket to tether they reply me quickly (thanks Tether)
"Thank you for contacting Tether.
We are sorry to hear about this accident.
You are correct, the coins could be recovered by the private key holder. Since most platforms are not willing to share the key with their users for security concerns, we encourage you to wait for Poloniex's assistance.
We hope that your funds will be recovered soon."
Finally I read some bad review about of Poloniex. I didnt get any problem with poloniex before but I am afraid right now.
I need some advice. I'm tired of checking my email address everyday.
Thank you...
First of all, I'm surprised poloniex still run, I thought they've flee years ago. Next, as a rule of thumb, don't burst your ticket, raising tickets after another ticket will just push you lower and lower on their queue. And ultimately, go to their
telegram and put this into one of the admin's attention, that you have a ticket pending for an answer. It might won't work, but it worth a try. I had a case of open and unattended ticket with yobit for more than one year, I raised the situation to their tg channel and their admin notified their support team about my situation. I got an answer the next day (although unfortunately and naturally, their answer didn't really helped my situation and my reply for their answer meet another long silence)
that's the option I'm going to go with! <3