Bitmain Customer Service
Afternoon all, I have been working to create a ticket system for Bitmain, These tickets go direct to Bitmain and also myself for support.
All still in Beta stage but up and running soon with a knowledge base.
Check it out
http://bitcoinhardware.co.vu/bitmain/index.php
All still in Beta stage but up and running soon with a knowledge base.
Check it out
http://bitcoinhardware.co.vu/bitmain/index.php
is this actually from bitmain or you just created for them?
This is running from my server and support for Bitmain - Tickets are raised with bitmain support email also my support team.
Just trying to help anyone that has issues to take the weight of a lot of worrying customer.
System is now full up and running
Is this site Bitmain approved and sanctioned? What does it cost for your support? Thanks.
To make it clear all I have done is created a place for Bitmains customer a easy place to contact and log any faults which are then send direct to Bitmain email which is support team checks.
I am providing my service at a total free cost. I have a team of 8 members that are very technical and will provide direct assistance for any of Bitmain or Sushis customers.
Cheers
You probably should have made that clear when you announced this service.
Do you have some sort of direct line to Bitmain support? Are we going to get our RMA issues resolved faster when using your site? Why not just email Bitmain support directly? ...cut out the middleman. I might just be paranoid, but why would I want to give my information to a third unknown party?
Do you ask for donations or is it really free? The forum bitcointalk.org is truly free. Why wouldn't I just read or post a question right here? Thanks again.
Right to make this clear to all users I am doing this 100% for free also zero adds- I provide technical support and assistance for all customers, If you are looking for RMA you are passed direct to Bitmain
I just thought it would be handy having a ticket ref where you can submit photos of issues such and keep a record. If you want to email Bitmain direct okay but some people like a ticket system where they can speak to a customer service member that can help right away rather than waiting ages for bitmain to reply. Also it gives a good idea of common issues which I can pass onto Bitmain, just trying to help bitmain and customer that are having issues.
Cheers
