Next email:
Robot is again inactive!
Why do you keep switching it off?
It suppose to be fully automat, does it?
So what was the reason for me to pay for golden licence, when it is not up and running?
What is the meaning of having payed VPS, when it is off?
I am awaiting explanation and I am very disappointed with the service you provide!
Topic: Anyone use btcrobot.com? - page 7. (Read 56141 times)
Also, bitcoin's price adjusted to a lower level today. This is a great example to show future clients that your bot can preserve value during crashes.
guys i am planning to buy this. can you guys tell me is it real or a scam. and i can i make a profit out of it?
I would advise against buying it, you'll probably lose BTC while using it.
guys i am planning to buy this. can you guys tell me is it real or a scam. and i can i make a profit out of it?
has your bot been working at all today? Mine has just been sitting there. Wont even update my balance
Last operations
Time Type Amount Price
15:26 Open Trade
15:26 buy 0.011 957.10
14:48 buy 0.012 963.77
04:18 sell 0.011 961.00
03:18 sell 0.011 950.00
Doesn't look like...
Though they are keen to send emails about successful stories. This part of support obviously does work perfectly and is always on time.
Not working at all today.
I'm pretty sure its because whenever there is a lot of activity such as a crash, the btcrobot's server (i'm assuming) can't keep up with the traffic or maybe there is a limit to how many api calls they are allowed.
Either way, You will notice when everything is working fine, btcrobot tries to connect to http://198.211.114.94:8080 however whenever the bot does not work properly, you will be unable to connect to it such as today.
Just what I have noticed...
I'm pretty sure its because whenever there is a lot of activity such as a crash, the btcrobot's server (i'm assuming) can't keep up with the traffic or maybe there is a limit to how many api calls they are allowed.
Either way, You will notice when everything is working fine, btcrobot tries to connect to http://198.211.114.94:8080 however whenever the bot does not work properly, you will be unable to connect to it such as today.
Just what I have noticed...
Yea I'm having the same error Fatal
Immediate refund request on my Gold License please. Posting on public forum because e-mailing [email protected] has resulted in no response.
*Bet your profitability chart isn't looking so good now huh Euro?
*Bet your profitability chart isn't looking so good now huh Euro?
Not working at all today.
I'm pretty sure its because whenever there is a lot of activity such as a crash, the btcrobot's server (i'm assuming) can't keep up with the traffic or maybe there is a limit to how many api calls they are allowed.
Either way, You will notice when everything is working fine, btcrobot tries to connect to http://198.211.114.94:8080 however whenever the bot does not work properly, you will be unable to connect to it such as today.
Just what I have noticed...
I'm pretty sure its because whenever there is a lot of activity such as a crash, the btcrobot's server (i'm assuming) can't keep up with the traffic or maybe there is a limit to how many api calls they are allowed.
Either way, You will notice when everything is working fine, btcrobot tries to connect to http://198.211.114.94:8080 however whenever the bot does not work properly, you will be unable to connect to it such as today.
Just what I have noticed...
I also had that issue last night. When I logged in the bot was set to inactive...i enabled it, hit save. Few hours later inactive again. Turned it back on and it has been active since.
I realize this is supposed to be hands free but what if we don't notice this. Would it switch back on automatically?
I realize this is supposed to be hands free but what if we don't notice this. Would it switch back on automatically?
This is what happen to me as well, I went to check the robot and it was inactive. No manual interaction from my side. It was just off.
I wrote to support:
"could you please explain why was my robot inactive? who switched it off? and why?
I switched it back a minute ago.
To be honest about this I DO NOT LIKE IT!
What are you following with this? :-("
Anna Pavlova's reply:
Hi
Your robot is on and working correctly
This is example of email conversation I was mentioning in my experience few posts above.
I really don't know what's wrong with support, is it hard to answer a simple question?
Eurobitcoin: What is your role in this business? What would you do in my position? How can I get my lost profits back? I didn't pay for reading bullshit all the time. It's not funny any more.
has your bot been working at all today? Mine has just been sitting there. Wont even update my balance
I also had that issue last night. When I logged in the bot was set to inactive...i enabled it, hit save. Few hours later inactive again. Turned it back on and it has been active since.
I realize this is supposed to be hands free but what if we don't notice this. Would it switch back on automatically?
I realize this is supposed to be hands free but what if we don't notice this. Would it switch back on automatically?
This is what happen to me as well, I went to check the robot and it was inactive. No manual interaction from my side. It was just off.
I wrote to support:
"could you please explain why was my robot inactive? who switched it off? and why?
I switched it back a minute ago.
To be honest about this I DO NOT LIKE IT!
What are you following with this? :-("
Anna Pavlova's reply:
Hi
Your robot is on and working correctly
This is example of email conversation I was mentioning in my experience few posts above.
I really don't know what's wrong with support, is it hard to answer a simple question?
Eurobitcoin: What is your role in this business? What would you do in my position? How can I get my lost profits back? I didn't pay for reading bullshit all the time. It's not funny any more.
Anyone else seeing bad trades with this robot past 24 hours? Me and a friend of mine are both loosing quite a bit because the bot is selling low buying high. (Aggressive mode)
Is it possible to tweak exit point when selling? I feel it exits way too quickly, and it keep selling and selling, and when the market start going back up it does not buy at equal pace ending up always buying at higher price then it sold at.
Is it possible to tweak exit point when selling? I feel it exits way too quickly, and it keep selling and selling, and when the market start going back up it does not buy at equal pace ending up always buying at higher price then it sold at.
I also have had quite a few of buy high and sell lows happen the last 2 days
Anyone else seeing bad trades with this robot past 24 hours? Me and a friend of mine are both loosing quite a bit because the bot is selling low buying high. (Aggressive mode)
Is it possible to tweak exit point when selling? I feel it exits way too quickly, and it keep selling and selling, and when the market start going back up it does not buy at equal pace ending up always buying at higher price then it sold at.
Is it possible to tweak exit point when selling? I feel it exits way too quickly, and it keep selling and selling, and when the market start going back up it does not buy at equal pace ending up always buying at higher price then it sold at.
Quote
Ok,can you tell me how and when to take some of profit from robot?
And can you explain to me what is logic in sell on low price and buy at high price?I have few more days to ask for refund so please help me to understand how your product work or i will be forced to ask for refund.TY
And can you explain to me what is logic in sell on low price and buy at high price?I have few more days to ask for refund so please help me to understand how your product work or i will be forced to ask for refund.TY
To take profit you can go to your btc-e.com account , convert into USD and withdraw USD by paypal or wire or any other options.
Here is long term chart. The goal of the robot is to safeguard and grow USD value of your portfolio (combined USD + BTC)
Ok,can you tell me how and when to take some of profit from robot?
And can you explain to me what is logic in sell on low price and buy at high price?I have few more days to ask for refund so please help me to understand how your product work or i will be forced to ask for refund.TY
And can you explain to me what is logic in sell on low price and buy at high price?I have few more days to ask for refund so please help me to understand how your product work or i will be forced to ask for refund.TY
I also had that issue last night. When I logged in the bot was set to inactive...i enabled it, hit save. Few hours later inactive again. Turned it back on and it has been active since.
I realize this is supposed to be hands free but what if we don't notice this. Would it switch back on automatically?
I realize this is supposed to be hands free but what if we don't notice this. Would it switch back on automatically?
Quote
I have several gold plan robots and continuously lost btc on all my accounts.Sometimes in last two month when price go up robot is in "profit" and i turn it off,go to btce account take all but amount that i give it in beginning,turn it back on and it went to minus till next price up.
The robot is developed as an automatic hands free solution. If you turn off / on and mess with it's work your results may vary.
The hands free automatic account shows very stable and safe performance:
P>S. smrtak , I apologize for ineffectivity of our support, we will get better. We are working hard on improving our service and we are here for many years to come.
Hi, I also would like to contribute with some personal experiences with btcrobot and with it's customer support.
I bought robot in september [gold] and set it up right after I got credentials and pair it with btc-e.
I let it live on it's own, sometime switch modes from medium to aggressive and back.
Everything was ok but on nov 15 problems started to queue up.
I went to check robot and it was inactive. No manual interaction, why should I do it anyway.
I reported this immediately, but was slapped with avoiding answers on my direct questions and random crap, based on not reading and understanding my report in emails. It was not possible to bring bot to active mode by following provided instruction.
Then I got reply about my robot being reinstalled and therefore clearing all it's history and profits.
My demand on restore and compensation of lost profits passed by ignored.
I was pissed and angry, and imagine receiving emails how trades are doing well, and how robot makes profits and all this shiny graphs. I was left ignored and uninformed, just like that. Btw all this was happening when BTC jumped from ~300 to ~900 bucks so you can imagine better what I was experiencing as customer, who payed for toy to be played with, but could only watch it from behind the glass... loosing profits and being powerless in the same time
I did wrote a couple of emails to support, requesting action and updates regarding this issue, but I was not very satisfied with their treatment. I will definitely not mark it as professional approach.
On nov 24 I went to check if anything changed, I logged in and surprisingly I was able to bring bot online. Finaly after 7 days of nothing, it was able to trade. Why I was not informed about it being fixed nobody knows. What went wrong or any report explaining whatsoever... nothing.
It just start to work and that's it.
I was happy about it working, anyway I was still in demand of compensation of lost profit, which was not met with success neither understanding.
Later after few more email my claim was declaimed blaming unavoidable technical issues or something like that. Just to keep me off from spamming their mail box I recon.
So this is my personal experience with btcrobot and their support.
Anyway it's now up and running, but it loose a lot of its credibility in my eyes. And I feel like I was tricked or robbed if you know what I mean.
Take whatever you want out of my experience. At least you will be prepared more on what to expect, when dealing with BTCRobot.
donations wellcomed
1G4mk5rFHgW8f2cWuebqoKvjfk6H9S5HHV
I bought robot in september [gold] and set it up right after I got credentials and pair it with btc-e.
I let it live on it's own, sometime switch modes from medium to aggressive and back.
Everything was ok but on nov 15 problems started to queue up.
I went to check robot and it was inactive. No manual interaction, why should I do it anyway.
I reported this immediately, but was slapped with avoiding answers on my direct questions and random crap, based on not reading and understanding my report in emails. It was not possible to bring bot to active mode by following provided instruction.
Then I got reply about my robot being reinstalled and therefore clearing all it's history and profits.
My demand on restore and compensation of lost profits passed by ignored.
I was pissed and angry, and imagine receiving emails how trades are doing well, and how robot makes profits and all this shiny graphs. I was left ignored and uninformed, just like that. Btw all this was happening when BTC jumped from ~300 to ~900 bucks so you can imagine better what I was experiencing as customer, who payed for toy to be played with, but could only watch it from behind the glass... loosing profits and being powerless in the same time
I did wrote a couple of emails to support, requesting action and updates regarding this issue, but I was not very satisfied with their treatment. I will definitely not mark it as professional approach.
On nov 24 I went to check if anything changed, I logged in and surprisingly I was able to bring bot online. Finaly after 7 days of nothing, it was able to trade. Why I was not informed about it being fixed nobody knows. What went wrong or any report explaining whatsoever... nothing.
It just start to work and that's it.
I was happy about it working, anyway I was still in demand of compensation of lost profit, which was not met with success neither understanding.
Later after few more email my claim was declaimed blaming unavoidable technical issues or something like that. Just to keep me off from spamming their mail box I recon.
So this is my personal experience with btcrobot and their support.
Anyway it's now up and running, but it loose a lot of its credibility in my eyes. And I feel like I was tricked or robbed if you know what I mean.
Take whatever you want out of my experience. At least you will be prepared more on what to expect, when dealing with BTCRobot.
donations wellcomed
1G4mk5rFHgW8f2cWuebqoKvjfk6H9S5HHV
I have several gold plan robots and continuously lost btc on all my accounts.Sometimes in last two month when price go up robot is in "profit" and i turn it off,go to btce account take all but amount that i give it in beginning,turn it back on and it went to minus till next price up.
Than I try to let him work on one big leap up,leap down,leap up,leap down (~1100-~600) and profit was around 15$ and it is clear from charts that 15$ is just because second price difference was higher.
My judgment on this software is that is bad.If you just hold your btc and sell part of it when price is much higher than when you buy/mine it,you will be in much higher profit.All you has to have for that is patience.
Have and one question.Explain this copy/paste from my btce acc where robot is working and tell me what is good for me in this picture?
05.12.13 12:26 Your order #77214374 (buy 3.038152 BTC @ 1028) filled completely. hide
05.12.13 05:39 Your order #77190681 (sell 3.082683 BTC @ 1012) filled completely. hide
05.12.13 05:38 Your order #77176550 (buy 3.116125 BTC @ 1043.483) filled completely. hide
05.12.13 05:19 Your order #77175607 (sell 0.388932 BTC @ 1016.5) filled completely. hide
05.12.13 04:54 Your order #77155442 (buy 1.479811 BTC @ 1064.536) filled completely. hide
02.12.13 18:12 Your order #75158199 (sell 0.01042897 BTC @ 910.176) filled completely. hide
02.12.13 18:11 Your order #75156978 (sell 0.0519095 BTC @ 901.541) filled completely. hide
02.12.13 18:08 Your order #75152895 (buy 0.04325545 BTC @ 892.3) filled completely. hide
02.12.13 18:02 Your order #75146423 (sell 0.0434712 BTC @ 885.988) filled completely. hide
02.12.13 01:11 Your order #74434668 (buy 0.13116884 BTC @ 900) filled completely. hide
02.12.13 01:10 Your order #74433160 (buy 0.0543196 BTC @ 909) filled completely. hide
02.12.13 01:08 Your order #74429703 (buy 0.17353113 BTC @ 904.998) filled completely. hide
02.12.13 01:07 Your order #74426216 (sell 0.27591869 BTC @ 904.909) filled completely. hide
29.11.13 01:41 Your order #71612415 (buy 0.13308676 BTC @ 959.99) filled completely. hide
28.11.13 10:00 Your order #70812348 (buy 0.853627 BTC @ 877.253) filled completely. hide
28.11.13 07:34 Your order #70797345 (buy 1.980248 BTC @ 914.152) filled completely. hide
28.11.13 06:00 Your order #70730432 (buy 0.04253564 BTC @ 949.998) filled completely. hide
28.11.13 05:36 Your order #70712443 (sell 0.04156216 BTC @ 957.091) filled completely. hide
28.11.13 02:36 Your order #70596255 (buy 0.4204153 BTC @ 940.001) filled completely. hide
28.11.13 00:37 Your order #70521201 (sell 0.0534884 BTC @ 933.911) filled completely. hide
28.11.13 00:37 Your order #70520231 (sell 0.04610315 BTC @ 936.981) filled completely. hide
28.11.13 00:36 Your order #70517654 (sell 0.0123847 BTC @ 939.
filled completely. hide
27.11.13 02:15 Your order #69715884 (sell 0.1468584 BTC @ 866.654) filled completely. hide
27.11.13 01:18 Your order #69758864 (sell 0.04720034 BTC @ 841.01) filled completely. hide
27.11.13 01:13 Your order #69755434 (buy 0.08432904 BTC @ 842) filled completely. hide
27.11.13 01:12 Your order #69754067 (buy 0.03237137 BTC @ 843.3) filled completely. hide
27.11.13 01:10 Your order #69752155 (buy 0.03563058 BTC @ 844.01) filled completely. hide
27.11.13 00:53 Your order #69739316 (buy 0.01276427 BTC @ 856) filled completely. hide
27.11.13 00:49 Your order #69735225 (buy 0.06125606 BTC @ 856.319) filled completely. hide
27.11.13 00:39 Your order #69731015 (sell 0.04869971 BTC @ 853.1) filled completely. hide
27.11.13 00:29 Your order #69708913 (buy 0.26568093 BTC @ 853) filled completely. hide
27.11.13 00:28 Your order #69721023 (buy 0.09376919 BTC @ 861.5) filled completely. hide
27.11.13 00:27 Your order #69723435 (buy 0.08629118 BTC @ 863) filled completely. hide
27.11.13 00:18 Your order #69716399 (sell 0.03938358 BTC @ 864.664) filled completely. hide
27.11.13 00:10 Your order #69705308 (sell 0.09429538 BTC @ 854.999) filled completely. hide
27.11.13 00:04 Your order #69701742 (buy 0.21875491 BTC @ 850.011) filled completely. hide
26.11.13 23:57 Your order #69686919 (buy 0.21973927 BTC @ 872.054) filled completely. hide
26.11.13 23:56 Your order #69696287 (sell 0.05850226 BTC @ 873.11) filled completely. hide
26.11.13 23:55 Your order #69695770 (buy 0.11539159 BTC @ 874.01) filled completely. hide
26.11.13 23:55 Your order #69691876 (buy 0.11862015 BTC @ 872.08) filled completely.
Also I can say that my acc wealth last night was 3.225 BTC and after this this morning is 3.0632?!? In $ or btc this is LESS.I agree that you can say that will be higher portfolio value next year when btc price go to 10000,but did i need robot to hold and continuously lost amount in btc that i have next year 1*10000=10000$ which is more than last night 3.225*1050=3386$?And one more thing this morning neither of my robots don't see real amount in btc,and when I login and look i could die there was zero to all of them.Is that some bug or what?Can you add reset button so i can reset my software when go crazy.
Than I try to let him work on one big leap up,leap down,leap up,leap down (~1100-~600) and profit was around 15$ and it is clear from charts that 15$ is just because second price difference was higher.
My judgment on this software is that is bad.If you just hold your btc and sell part of it when price is much higher than when you buy/mine it,you will be in much higher profit.All you has to have for that is patience.
Have and one question.Explain this copy/paste from my btce acc where robot is working and tell me what is good for me in this picture?
05.12.13 12:26 Your order #77214374 (buy 3.038152 BTC @ 1028) filled completely. hide
05.12.13 05:39 Your order #77190681 (sell 3.082683 BTC @ 1012) filled completely. hide
05.12.13 05:38 Your order #77176550 (buy 3.116125 BTC @ 1043.483) filled completely. hide
05.12.13 05:19 Your order #77175607 (sell 0.388932 BTC @ 1016.5) filled completely. hide
05.12.13 04:54 Your order #77155442 (buy 1.479811 BTC @ 1064.536) filled completely. hide
02.12.13 18:12 Your order #75158199 (sell 0.01042897 BTC @ 910.176) filled completely. hide
02.12.13 18:11 Your order #75156978 (sell 0.0519095 BTC @ 901.541) filled completely. hide
02.12.13 18:08 Your order #75152895 (buy 0.04325545 BTC @ 892.3) filled completely. hide
02.12.13 18:02 Your order #75146423 (sell 0.0434712 BTC @ 885.988) filled completely. hide
02.12.13 01:11 Your order #74434668 (buy 0.13116884 BTC @ 900) filled completely. hide
02.12.13 01:10 Your order #74433160 (buy 0.0543196 BTC @ 909) filled completely. hide
02.12.13 01:08 Your order #74429703 (buy 0.17353113 BTC @ 904.998) filled completely. hide
02.12.13 01:07 Your order #74426216 (sell 0.27591869 BTC @ 904.909) filled completely. hide
29.11.13 01:41 Your order #71612415 (buy 0.13308676 BTC @ 959.99) filled completely. hide
28.11.13 10:00 Your order #70812348 (buy 0.853627 BTC @ 877.253) filled completely. hide
28.11.13 07:34 Your order #70797345 (buy 1.980248 BTC @ 914.152) filled completely. hide
28.11.13 06:00 Your order #70730432 (buy 0.04253564 BTC @ 949.998) filled completely. hide
28.11.13 05:36 Your order #70712443 (sell 0.04156216 BTC @ 957.091) filled completely. hide
28.11.13 02:36 Your order #70596255 (buy 0.4204153 BTC @ 940.001) filled completely. hide
28.11.13 00:37 Your order #70521201 (sell 0.0534884 BTC @ 933.911) filled completely. hide
28.11.13 00:37 Your order #70520231 (sell 0.04610315 BTC @ 936.981) filled completely. hide
28.11.13 00:36 Your order #70517654 (sell 0.0123847 BTC @ 939.
filled completely. hide27.11.13 02:15 Your order #69715884 (sell 0.1468584 BTC @ 866.654) filled completely. hide
27.11.13 01:18 Your order #69758864 (sell 0.04720034 BTC @ 841.01) filled completely. hide
27.11.13 01:13 Your order #69755434 (buy 0.08432904 BTC @ 842) filled completely. hide
27.11.13 01:12 Your order #69754067 (buy 0.03237137 BTC @ 843.3) filled completely. hide
27.11.13 01:10 Your order #69752155 (buy 0.03563058 BTC @ 844.01) filled completely. hide
27.11.13 00:53 Your order #69739316 (buy 0.01276427 BTC @ 856) filled completely. hide
27.11.13 00:49 Your order #69735225 (buy 0.06125606 BTC @ 856.319) filled completely. hide
27.11.13 00:39 Your order #69731015 (sell 0.04869971 BTC @ 853.1) filled completely. hide
27.11.13 00:29 Your order #69708913 (buy 0.26568093 BTC @ 853) filled completely. hide
27.11.13 00:28 Your order #69721023 (buy 0.09376919 BTC @ 861.5) filled completely. hide
27.11.13 00:27 Your order #69723435 (buy 0.08629118 BTC @ 863) filled completely. hide
27.11.13 00:18 Your order #69716399 (sell 0.03938358 BTC @ 864.664) filled completely. hide
27.11.13 00:10 Your order #69705308 (sell 0.09429538 BTC @ 854.999) filled completely. hide
27.11.13 00:04 Your order #69701742 (buy 0.21875491 BTC @ 850.011) filled completely. hide
26.11.13 23:57 Your order #69686919 (buy 0.21973927 BTC @ 872.054) filled completely. hide
26.11.13 23:56 Your order #69696287 (sell 0.05850226 BTC @ 873.11) filled completely. hide
26.11.13 23:55 Your order #69695770 (buy 0.11539159 BTC @ 874.01) filled completely. hide
26.11.13 23:55 Your order #69691876 (buy 0.11862015 BTC @ 872.08) filled completely.
Also I can say that my acc wealth last night was 3.225 BTC and after this this morning is 3.0632?!? In $ or btc this is LESS.I agree that you can say that will be higher portfolio value next year when btc price go to 10000
,but did i need robot to hold and continuously lost amount in btc that i have next year 1*10000=10000$ which is more than last night 3.225*1050=3386$?And one more thing this morning neither of my robots don't see real amount in btc,and when I login and look i could die there was zero to all of them.Is that some bug or what?Can you add reset button so i can reset my software when go crazy. Quote
I notice from time to time there are long periods of times when the prices do not update at all. Currently for the past 2 days it just shows a flat line for mtgox/btc-e/bitstamp.
True, sometimes Mtgox and other exchanges are heavily ddosed and their api is down. Even bitcointalk was down under attack.. Such things are beyong our control. When the api goes up we restore connection and catch up on the trading!
All is fine.
I notice from time to time there are long periods of times when the prices do not update at all. Currently for the past 2 days it just shows a flat line for mtgox/btc-e/bitstamp.
Any ideas?
Any ideas?
Jump to: