Thanks for the info Coinabul. I can't find this information on your website. Although when i submited my order there was 2 options to choose. First was the insured express delivery the other is without insurance delivery. This is what is on your website:
Coinabul Insured Express service makes it easy for you to get your bullion. We automatically determine the fastest insured shipping method for your items and destination. This is the kind of shipping you will get:
Next Day Express
on domestic orders $1,000 or more
3 day Standard
transit on domestic orders $1,000 or less
2 day Express service
on international orders $1,000 or more
5 day Standard
on international orders $1,000 or less!
Maybe i am checking a wrong link..
Anyways, I am happy with your service. And i am happy to hear you improved on the delivery time too. I am measuring it now
More than happy to give good news on the forum once i got my 2nd package.
Those are the shipping times; processing time equals the time it takes to get from our secure warehouse to our shipping facility.
Hope that helps! Glad you're happy with the service!
Thank you so much for being a Coinabul customer!
-Jon
I have made many efforts to contact you via phone and via email. This is from a previous post of mine:
I ordered a very large amount of silver coins and paid for express next day shipping. It took 23 days to receive my silver coins, and during that time I never received a single email or call from Coinabul regarding the delay. The only contact from them were automated emailed regarding the order- despite me emailing support as well as leaving a voicemail every 7-10 days to see what the delay was about. After several months, I am still attempting to get a refund for the additional cost of express shipping- as it was a service that they clearly failed to provide.
The only positive thing I can say about Coinabul is that the coins were packaged extremely well and they arrived in perfect condition.
I have requested a refund on the shipping, as I paid for insured next day express (and my order was well over $1,000 worth)- yet it took 23 days without any contact from Coinabul explaining the extreme delay. There was 0 mention when checking out that "next day express" would actually not be next day, or 23 days. The fact I paid extra for this shipping and have not been refunded for months is extremely disappointing.