Hi folks,
Not sure what to say, whether this is a scam or not... but I'm in the same shoe as some people here... I've invested 0.3 BTC during the first stages of the ICO. I was/am not able to collect my ATB Coins and the support team is working on my problem for more than a month now... I was told the "specialists" are working on it, but being an IT guy I am really wondering what it takes so long to solve a relatively straghtforward and easy issue.
I will not mention that the way they communicate with me is kind of unprofessional (they cannot say "Hi" or "Best regards, xy"...).
Not sure what to say, whether this is a scam or not... but I'm in the same shoe as some people here... I've invested 0.3 BTC during the first stages of the ICO. I was/am not able to collect my ATB Coins and the support team is working on my problem for more than a month now... I was told the "specialists" are working on it, but being an IT guy I am really wondering what it takes so long to solve a relatively straghtforward and easy issue.
I will not mention that the way they communicate with me is kind of unprofessional (they cannot say "Hi" or "Best regards, xy"...).
Hello,bobix.
Please send me your e-mail in PM or leave here. I ll clarify situation with your request.
As you can see in our Telegram chat or in Slack, our support is very active and ready to help you immideately. And they are polite to every user!
Hi there,
Look, the first thing I tried is to contact you on telegram and get no real help. I am not on Slack. My first email was sent on the 21st of September, and your "specialists" were not able, or simply did not want to solve my problem. You can check my emails sent from [email protected]. There is nothing to be clarified on the situation, because it is very simple. I expect only ONE thing: credit my investments so I can transfer them on my wallet and start mining.
Reading through what the rest of the people say here, this truly seems to be a scam...
If you can't transfer your investment from your dashboard to wallet please yse this instruction https://atbcoin.com/transferring-investments . If not - I ll clarify your request in a short time
You should rather take the time to read through the email chain I had with the support team. My dashboard shows no investments, because I transfered BTC (honestly don't understand why this is not the same as the rest of the investment options...). However the investments list shows that I should have 779.79 ATB. Don't send me any links, I already got tons of that and nothing helped. I was told that "specialists" are looking at this. They are checking it for many weeks now, so what is that difficult? Credit those 779.79 ATBs on my dashboard and we are all set. What is so diffiicult on that? Please, don't look for any more excuses.
Your request in progress.
Our financial department took all the information from you only at October, 9th. We need some time to check all the information.
Sorry, but I have serious doubts that I will ever get the coins for my ICO investment... mostly because I was reading through the comments over here and many people complain about the same problem. It cannot be a coincidence
((There are not a lot of people with the same problem like you.
We know about this issue, please be patient, you will get your coins soon
"...you will get your coins soon"
One more week passed and no progress. This is what we call: "professional" support and "high level" customer satisfaction.
Please check your balance firstly
