Topic: Avalon A7 announced - page 40. (Read 147612 times)

 Actually  it is a shopify  issue.

   1. there were a few frauduant orders. This cause Shopify to examine every order and flag any that might have the slightest issue
   2. Challenges will be things like ordering from country X and shipping to country Y

if your write to them they will explain  why SHOPIFY  classed your order as it did.

Hopefully BTC  payment will be enabled shortly.

Steve

   


 
 

 Digging out from the avalanche.

 Sorry for having been gone so long but the response to  re-opening orders was beyond anything I have seen in 20+ years  of doing this sort of thing.

First  the bad.  When we re opened  we got hit with an enormous amount of Spam. Some individual in China  uploaded thousands of documents
to our site. That made it impossible to even open tickets  until  we cleaned away all the spam.

To make matters worse we got  hundreds of spam orders. It would appear somebody doesnt want us to decentralize mining. Go figure. We will badger away.

So let me explain the process we go through and how and when orders will get filled.


Large Orders:  These are pallet orders 60 units either with or without PSU.  All large orders have always shipped from Beijing.  In the past we have taken
                       wire transfer or BTC for these orders. Large orders  will continue to ship from Beijing. The MOQ - minimum order quantity-- is 60 units
                      This is literally a pallet of machines. It gives the customer the cheapest shipping. All payments  must be business to business. Wire transfer.
                      We are no longer able to take payments from individuals. We no longer take BTC for large orders.  The plan to move away from BTC  payments has
                       been in the process of a while,  and now  you guys probably understand  why  as the government has closed the exchanges.
                      The process for large orders  works like this

                      A)  You enter your order.  You will get estimated shipping charges.
                      B)  The Staff will get to your order in FIFO  order. Once they get to your order they will
                            contact you. If they havent contacted you its because there are other orders ahead of you.
                      C)  when they contact you they will ask you various questions, basically about importing. Some people
                            dont have importing companies so we work with you get an importing company-- this can add $500  or so to your order.
                           
                      D)  Then we make sure we have your stock and a place on a flight. Once we are sure we can ship your order, then we will ask for money.
                            We do this because there are a couple times  when people  just wired money  before the product was ready and then complained
                            that it wasnt shipping fast enough. 

                      If you have a large order  the best advice is to wait for Lily to contact you.  Now some people  have been ordering pallets and then reselling miners.
                      I cannot stop them. The problem is some of these guys  made promises to other people  and so they tend to bombard us mail about shipping
                      quickly because they have made promises  to other folks. The other piece of advice is  try your hardest to do everything the staff ask you
                      to do. For example,  we have to take wire transfer from another company. Dont waste huge amounts of time arguing this. Basically you are
                      holding up the next person in line. Also,  please use 'reply all"  on the emails. I basically include all the staff on every mail
                   
                      1. silvia:  She is the import export tax  guru.
                      2. lily:     HE does all the order processing, shipping etc.
                      3. Jasmine.  After sales support.  When Lily has 1000  mails  she will worj to get the priority cases to the top of his list and she handles RMA

                     

                      Depending on when you ordered  your shipment could go out before Sept 30th. Then Golden week  comes  Oct1-8. Everyone is off.
                      More generally  if you order now, you will be put in line and payment and shipping will happen after Oct 10. 
                       
                      So what takes so long?  Given the volume of orders and all the questions people have when they order, the processing and answering
                      all the emails  can take a long time. The other thing we have to contend with is fake orders, tire kickers, and multiple orders.
                      I'll give you one example. Customer complains and I ask for his order number: He sends me 60 order numbers. Orders ranging from
                      1 unit to several thousand. All with different names and addresses. So the process is terribly slow and manual. There is simply no
                      way to speed it up when customers  have valid questions when they order.

                      Bootstrap plans: I am putting a lot of customers on what I call  "boot strap" plans. These are guys  who will over time  order hundreds
                                             or thousands of machines  ( from all over the world which is really cool )  The boot strap plan means  if you continue
                                             to buy monthly I can give you increased discounts. I dont have this on the website  yet. So I do most of these via email
                                             These plans are individualized. They basically work for guys who want to mine a little and buy more,  mine more, buy more..
                                             The goal is to allow these guys to catch up with the folks who can buy 1000  on day one. Just ask me about Bootstrap Pricing.

                      Futures:           Inside China  miners buy Machine  Futures.  You pay today for Decemeber shipment. The discounts can be substantial.
                                             I will bring "futures" purchasing to the website so the rest of the world  can book machines  before they are built.
                                             This is one of the reasons why Miner supply is always so short. Almost all of the product is pre sold months in advance.
                                             Bringing this advantage to the rest of the world I hope will help decentralize.

Small Orders:   Small orders are for Units  less than 60.  A couple of months ago  it became clear that the small orders  would basically kill the staff. And
                       we also had to get on a path to end all BTC payments  ( See above).  Small orders all ship from Hong Kong.  When we end BTC payments
                       The HK  shipments will end. All of this is happening very rapidly  and I'm a little bit lucky in that I could see it coming, but still it
                       is very disruptive. Especially since  BTC Spiked right in the middle of our efforts to shift away from Hong Kong shipping. FML
                       

                       The plan is to engage distributors  in key geographies.  The distributors will  handle smaller orders.  Two distributors  are being setup. One in Korea
                       ( I spent last week there ) and one in the US. The Korean Disty is not set up yet.  The US distributor has just started ( and sold out )
                       Going  forward  I will probably set up a few more distributors, but the process takes a long time. We have to smooth out the supply and
                        make sure that things like RMA  are accounted for.
                       
                       
                     

                       When will I get my BTC address?:  We will try to get to all the invidual orders. We get to them in FIFO fashion.  When Stock arrives in fulfillment
                                                                          in HK  we then work through the orders. There is no stock in HK  so we are having to make yet another
                                                                          shipment there. Its getting hard since the fulfillment house knows we will end with them soon.  When units
                                                                          arrive in HK, then we know we can do a BTC transfer.  We dont want to give you an address, have you transfer
                                                                          funds and then have nothing in stock.

                      Should I just switch to the distributor:  Good question.  It is very hard to tell. The reason is simple. Say there are 1000  orders ahead of you.
                                                                               Historically speaking 60%  of all order cancel.  Guys put in orders with no intention of buying
                                                                               or just to see the shipping price ( So I tried moving to free shipping ) etc,  For inventory planning
                                                                               its very hard to know how many units to send to HK ( people will cancel the order, double the order, etc etc )
                                                                               Given that Shipping from HK will end and BTC payment will End,  it may be best to switch over to
                                                                                the distributor:  If you want to do this, send me an email. Include your order number.

                     I lost a lot of money and I hate you:   I know a number of folks who really wanted to time their buy for the top of BTC  pricing and also folks
                                                                            who had to move money around.  I can't make everyone whole, but I will try to do what I can for folks
                                                                            who write to me. If not now in the future.
 

Distributors:   A lot of people  write to me and ask how to be a distributor. The key is understanding that is very hard getting an exclusive. Your best bet
                     is to write to me. Say you want to order 60 units for reselling and show me your website. Order the units and get started.  I'm not going to
                     open multiple disty in the same region as long as the first guy is offering a fair price and working together with me to support the individual
                     miner.   


             

Miner Warez
ORDER #1075
Your order has been canceled
Order #1075 was canceled because we suspect it is fraudulent and your payment has been refunded


Company of retards 

They sent an email saying that even though all prior emails said they had inventory to cover my order... they were sold out until October.

I received. But I wrote to Steve & then have email.

I have.  No payment details yet.  Have a pallet on order.

Has anyone actually received an email from Canaan in the last 2 weeks?

Free electricity and cheap A6s are a great combo, I'd grab as many as you can and get em up and mining asap. Mining reward goes down quicker than you'd expect with these kinds of difficulty jumps.

I went ahead and found that these retards are selling used Avalon 6 at 262.82$ shipped. Seems ROI should be less than 3 months for me.

Thats right don't buy any gear based on a projected 5.5%  diff jump you say will happen  for the next  2 years.

I have that  data for the last 7 years..  and  we have had 18 month time span  of next to 1.5% a jump

  which is my point  no one knows what diff will be over the next 6 months.

posting that any gear is obsolete or next to obsolete  when  it is not close to obsolete is  wrong

I think you took too small a sample for your increment, not least because it contained the lowest quarterly increment in the last two years(as far back as that web site shows).  The average increment from the entire 2-year data set, is 5.46% per increment.

Using that average increment produces the following results...note that the calculator only goes about 280 days forward.

5.46% increment @ $3700 BTC, Avalon 741 ($875 inc. PS, 1150 watts) goes negative profit in 248 days, Net$(-434)
5.46% increment @ $4000 BTC, Avalon 741 ($875 inc. PS, 1150 watts) goes negative profit in 262 days, Net$(-341)
5.46% increment @ $5100 BTC, Avalon 741 ($875 inc. PS, 1150 watts) achieves ROI in 258 days, 280days Net$14
5.46% increment @ $6000 BTC, Avalon 741 ($875 inc. PS, 1150 watts) achieves ROI in 147 days, 280days Net$308

If the difficulty trend continues (which is possible due to overshoot in mining equipment purchases) then the BTC price will need to rise above $5000 for the 741 to be a winner.

More likely, the difficulty will stagnate as mining rewards dwindle, and rewards hover at a point that favors low or no-cost electricity.

But quick ROI is no longer to be expected.

when did you get the cancel ?

Main is #1052 and still shows paid/Unfulfilled.

Paid with credit card.

I'm guessing maybe a couple of the last orders to get through were overstock, a small but annoying hiccup for a new system.

hmm 1016

I am 1026

and not cancelled

paid with paypal

It seems to me they made the only business decision that makes sense for a company of their size. They outsourced to a distributor; who is equipped,experienced, and ready to handle small order business.

This way they can still handle large orders from businesses capable of easily paying by Wire Transfer, and ship to their distributor without interruption.

Even just looking at how people and myself ordered. Canaan could ship 3 pallets to the distributor, that's 1 order that they can handle seemlessly.

The distributor now operating within a few hours of our time zones for most people I noticed having trouble ordered, have an online store and stock management system in place to  break those 180 units down into probably 100-130 orders.The new payment system also takes care of all the back and forth Canaan dealt with. Sounds like a good system, I hope the cancelled order was a one off that may have been an issue in stock management.

Time will tell.

What was your order number through the distributor? I haven't received any notice about my order but will be checking on Monday to see if it ships out as expected. My order is #1016.

Hey Steve, best of wishes to you and Lily, thanks for the reply! shame the miners couldn't make it in time for the diff adjustment

Anyone have luck with their reseller?
They cancelled my order but haven't refunded the order yet.
Plus they are sold out now.
So now two Canaan companies have taken orders and not delivered twice in a month.
Sadly after that I did have to take my business elsewhere, if Canaan sorts things out I'll start recommending them again with caution.

and if they think their gov is shutting them down  they will mine and dump as much as they can until the shut down.


as for canaan.io

they mention the 20th

but if their gov forbid  btc to cash trading they may not sell from china  and ship to usa  which is why I ordered 1 from the usa distributor

Everyone on Canaan's end has been silent, what happened? Has anyone received an update regarding their Aug 31 order?