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Topic: Avalon A7 announced - page 36. (Read 147640 times)

newbie
Activity: 34
Merit: 0
September 21, 2017, 10:00:28 PM
Just opened mine up- doesn't look beat up as NSX described but it was not in a bag. 

Well to be fair i have 6, and 2 are ok.  Still no bag but look ok.  can see dust, but not as bad as others.  Its like a magic lottery i guess, lol.

What is the name of the company that sent you the junk?

Minerwarez?
newbie
Activity: 20
Merit: 0
September 21, 2017, 09:54:30 PM
Just opened mine up- doesn't look beat up as NSX described but it was not in a bag. 

Well to be fair i have 6, and 2 are ok.  Still no bag but look ok.  can see dust, but not as bad as others.  Its like a magic lottery i guess, lol.
hero member
Activity: 979
Merit: 510
September 21, 2017, 09:49:57 PM
.

"Once Canaan starts looking into this and comments it is going to be VERY interesting. Until they do is best to start minimizing speculation and finger-pointing until more is known."


What previous action by Avalon would lead you to believe they will communicate?

This is a seriously messed up company that is throwing a couple bones to people to placate while sticking it in the rear end of a lot of others.

I personally spent about 4 hours trying to get through their computer systems on August 31, and managed to do so.

Never so much as a single email.

Now they say we are SOL.

What a lousy company you are avalon!

I feel this way as well, they got enough good publicity from us earlier users to attract the pallet orders and larger investments.
Now we get left in the dark for almost a month, and now get sent used miners, if you were lucky enough to order, and not get a cancellation.
Will be up to a respectable reseller to step in and maintain quality of the Canaan brand name for everyone else.
copper member
Activity: 117
Merit: 10
September 21, 2017, 09:47:50 PM
Just opened mine up- doesn't look beat up as NSX described but it was not in a bag. 
newbie
Activity: 34
Merit: 0
September 21, 2017, 09:44:13 PM
.

"Once Canaan starts looking into this and comments it is going to be VERY interesting. Until they do is best to start minimizing speculation and finger-pointing until more is known."


What previous action by Avalon would lead you to believe they will communicate?

This is a seriously messed up company that is throwing a couple bones to people to placate while sticking it in the rear end of a lot of others.

I personally spent about 4 hours trying to get through their computer systems on August 31, and managed to do so.

Never so much as a single email.

Now they say we are SOL.

What a lousy company you are avalon!
legendary
Activity: 3822
Merit: 2703
Evil beware: We have waffles!
September 21, 2017, 09:26:13 PM
Report it to customs, shut them down for a while.

I don't think that would do anything considering it has gone through a distribution center for pallet breakdown.
Also maybe it was just some shitty employee, trading in his old gear when no one was looking... a lot of unknowns, have you emailed any of the support emails or contacted Steve Mosher through the forum for answers?
agreed.
That said, safe bet that since Canaan is providing full OEM warranty on these it also means the miners must remain in original packaging - especially the heat-sealed plastic wrapper - until in the hands of the end-user. That is only way to help prove the miners are not um, per-owned. Since so far it seems these were sans bags...

Once Canaan starts looking into this and comments it is going to be VERY interesting. Until they do is best to start minimizing speculation and finger-pointing until more is known.
But still
hero member
Activity: 1610
Merit: 538
I'm in BTC XTC
September 21, 2017, 09:20:33 PM
Let's hope the miners are properly gassed before shipping so those critters were dead before getting shipped out of China/HK.... International regs require it for bulk shipments at least into the USA. The US CBP will come down very hard with at a minimum fines and even possibly ban import for a time if those things were alive when they got here.

If the shipment of miner(s) is inspected by CBP and they see that, even if the critters are dead the shipment WILL BE SEIZED and most likely destroyed...
Wow, goes back to the OG meaning of bugs in a computer system...  Roll Eyes
legendary
Activity: 1554
Merit: 2037
September 21, 2017, 09:13:08 PM
Report it to customs, shut them down for a while.

I don't think that would do anything considering it has gone through a distribution center for pallet breakdown.
Also maybe it was just some shitty employee, trading in his old gear when no one was looking... a lot of unknowns, have you emailed any of the support emails or contacted Steve Mosher through the forum for answers?
newbie
Activity: 34
Merit: 0
September 21, 2017, 09:10:13 PM
Report it to customs, shut them down for a while.
legendary
Activity: 3822
Merit: 2703
Evil beware: We have waffles!
September 21, 2017, 09:04:20 PM
Yeesh... Packing debris alone is one reason they are always shipped in bags. Something is not right...Doing miner burn-in for a week or so in the Canaan factory farm before releasing for packaging/shippment is one thing but *in my opinion* it is sounding like they were pulled from a much longer running and far dirtier operation. I'll look at mine for a date code. If Canaan did not ship like that then they better look again at their distributor...

If you also got some controller Pi's, what does the GUI Dashboard report for controller date? My latest one is 20170603 so it better not report earlier than that...
newbie
Activity: 20
Merit: 0
September 21, 2017, 08:44:17 PM


Paid with credit card thankfully, ill get more  pics tonight and put up.  Do you prefer a pic of the ones full of bugs, or the dented one or the scratched ones, or the ones that didnt have any cables.  Lol, this is ridiculous. Will be calling bank tomorrow, done dealing with them.
For proper documentation pics showing the QR code and/or serial number on each one are a good idea. That will give a time frame of when they were built.

Didnt know that, can only canaan interpret the serial number into manf date?
Directly, ja only Canaan would know.
However -- we can compare the numbers with miners from recent batches and should get a good idea where the offending ones are in the chain. Canaan had been releasing a new batch every month or less until this recent mess started.  Most recent ones I have are from my Aug-8th order and a mid-July order.

Were those at least wrapped in their usual heat-sealed plastic bags?

No, not wrapped in bags,(that parts sucks, because some of them have foam inside the machines now from rubbing in shipping, have to open to get foam out) cords not in the little bags either  (for the ones that came with cords), cords have dust all over them.  last miner i got like two months ago started with AMg3.  these start with AMS8.  so not sure what that tells me.  another one from two months ago is AM56.  so dont know how they even relate to each other.
legendary
Activity: 3822
Merit: 2703
Evil beware: We have waffles!
September 21, 2017, 08:18:48 PM
Paid with credit card thankfully, ill get more  pics tonight and put up.  Do you prefer a pic of the ones full of bugs, or the dented one or the scratched ones, or the ones that didnt have any cables.  Lol, this is ridiculous. Will be calling bank tomorrow, done dealing with them.
For proper documentation pics showing the QR code and/or serial number on each one are a good idea. That will give a time frame of when they were built.

Didnt know that, can only canaan interpret the serial number into manf date?
Directly, ja only Canaan would know.
However -- we can compare the numbers with miners from recent batches and should get a good idea where the offending ones are in the chain. Canaan had been releasing a new batch every month or less until this recent mess started.  Most recent ones I have are from my Aug-8th order and a mid-July order.

Were those at least wrapped in their usual heat-sealed plastic bags?
newbie
Activity: 20
Merit: 0
September 21, 2017, 08:14:26 PM
Paid with credit card thankfully, ill get more  pics tonight and put up.  Do you prefer a pic of the ones full of bugs, or the dented one or the scratched ones, or the ones that didnt have any cables.  Lol, this is ridiculous. Will be calling bank tomorrow, done dealing with them.
For proper documentation pics showing the QR code and/or serial number on each one are a good idea. That will give a time frame of when they were built.

Didnt know that, can only canaan interpret the serial number into manf date?
legendary
Activity: 3822
Merit: 2703
Evil beware: We have waffles!
September 21, 2017, 07:50:39 PM
Paid with credit card thankfully, ill get more  pics tonight and put up.  Do you prefer a pic of the ones full of bugs, or the dented one or the scratched ones, or the ones that didnt have any cables.  Lol, this is ridiculous. Will be calling bank tomorrow, done dealing with them.
For proper documentation pics showing the QR code and/or serial number on each one are a good idea. That will give a time frame of when they were built.
newbie
Activity: 17
Merit: 0
September 21, 2017, 07:49:44 PM
Paid with credit card thankfully, ill get more  pics tonight and put up.  Do you prefer a pic of the ones full of bugs, or the dented one or the scratched ones, or the ones that didnt have any cables.  Lol, this is ridiculous. Will be calling bank tomorrow, done dealing with them.

Mine arrives Monday. This is less than encouraging. These were listed as 'New'.
newbie
Activity: 20
Merit: 0
September 21, 2017, 07:41:33 PM
Paid with credit card thankfully, ill get more  pics tonight and put up.  Do you prefer a pic of the ones full of bugs, or the dented one or the scratched ones, or the ones that didnt have any cables.  Lol, this is ridiculous. Will be calling bank tomorrow, done dealing with them.




I hope they can get more organized.

Remember they got a curveball from their GOV.  which had to hurt them.

but a lot of confusion has happened.

 They will get better.



@

nsx077


can you do me a favor on your photos  please show intake. photo and   Please show side shots.

That  looks more then dirty to me. I want  to see the intake heat sink  and the label on the side.


also how did you pay?  paypal ,cc, btc, bank transfer.
legendary
Activity: 1554
Merit: 2037
September 21, 2017, 07:22:25 PM

so both hash boards died
or the daughter board in the miner is dead

I posted a support ticket to canaan.io

I really would love to get a daughter board sent asap and see if that is what is broken


Well I hope this isn't indicative of the quality since they've ramped up production. Hopefully they get back to you fast.
I'll have to wait and see I did start to get tracking info yesterday, I sent a couple emails asking for a number, not just the "it shipped" response, and poof there it was.
legendary
Activity: 3822
Merit: 2703
Evil beware: We have waffles!
September 21, 2017, 06:30:55 PM
Let's hope the miners are properly gassed before shipping so those critters were dead before getting shipped out of China/HK.... International regs require it for bulk shipments at least into the USA. The US CBP will come down very hard with at a minimum fines and even possibly ban import for a time if those things were alive when they got here.

If the shipment of miner(s) is inspected by CBP and they see that, even if the critters are dead the shipment WILL BE SEIZED and most likely destroyed...
legendary
Activity: 4256
Merit: 8551
'The right to privacy matters'
September 21, 2017, 06:18:32 PM
I hope they can get more organized.

Remember they got a curveball from their GOV.  which had to hurt them.

but a lot of confusion has happened.

 They will get better.



@

nsx077


can you do me a favor on your photos  please show intake. photo and   Please show side shots.

That  looks more then dirty to me. I want  to see the intake heat sink  and the label on the side.


also how did you pay?  paypal ,cc, btc, bank transfer.
member
Activity: 89
Merit: 10
September 21, 2017, 06:16:35 PM

Got my "NEW" 741 miners from minerwarez.

Pretty freaking pissed, looks like they ran it in a barn for two years.  How the hell do you get bugs in it. 








It want's to be an AntMiner !!!
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