Topic: Avalon A7 announced - page 37. (Read 147640 times)

Just heard back from Canaan about my order on Aug 31st:

Greetings,

Our records show that recently you attempted to place an order on our webstore for the Avalon 741 and/or related products. We want to thank you for your order and apologize.

Due to the huge surge in orders we are unable to fulfill all of you who ordered. This surge in orders also came at time where we are transitioning to a distributor model  for smaller orders.

In the future our website will be tailored for larger orders where the minimum order quantity is 60 units. These  ship directly from our warehouse in Beijing. Payment for these orders will be by wire transfer only. If your order in the store is for 60 units or more we will be attending to your order shortly. We hope to have some of the backlog shipped before Oct 1, but many orders will not go out until after Oct10.  During Golden week, Oct 1- Oct 8, we will be shut down. We should have  good visibility into inventory after that time.

If your order was for less than 60 units, then we will not be able to ship your order from Hong Kong, nor will we be able to take BTC as Payment. We apologize for the confusion and any difficulty you may have experienced as a result. It certainly wasn't our plan to have our shift to a distribution model happen in this way.

Going forward  all small orders have to be handled by our distributor. We have set up one distributor in the US and are planning others in Europe, Asia, Canada, South America, and Russia. Check our website for details.

The US distributor has a shop located at this address

http://canaan-creative.acemlnc.com/lt.php?s=70daf27ba01cc1b5745c3e50d35f60e8&i=3A32A4A22

We are in the process of shipping them additional stock.  If you have not already ordered there, and still want the product please send me a mail and I try to assist you in any way I can in getting priority status.

Steve

This really sucks and should of been sent out way before the distributor took orders on top of that OUR ORDERS FROM AUGUST 31st SHOULD OF BEEN SENT TO THE DISTRIBUTOR!

I am really think about not purchasing any more Avalons for a while....

So the official word is that Canaan won't be fulfilling orders smaller than 60 units.  If your order was less than 60 units, look elsewhere.

Steve said he would try and prioritize his backorders with the distributor, but nothing happened from the email I sent several days ago with my Canaan order number. (Neither source has stock so this is un-surprising.)

It really is hard to purchase from them.

The Aug 31 order didn't work,
The bulk buy didn't work.
Getting from the distributor hasn't worked.

If I was a masochist, I would sign up for the new subscription program, then I could be disappointed on a regular basis

So the recent price jump to 898$ was due they decided to charge extra for the bugs? Until they dont charge for the bugs it is ok for me.

Got my "NEW" 741 miners from minerwarez.

Pretty freaking pissed, looks like they ran it in a barn for two years.  How the hell do you get bugs in it. 


https://image.ibb.co/mQ4sg5/IMG_8405.jpg

https://image.ibb.co/jeLvZQ/IMG_8406.jpg

WOW that sucks Philip
any idea what might have caused it? temperature or power spike?
I hope you hear back from Canaan soon.

Thanks

I have an issue with my July 21 order shipped on july 27th.

It arrived around Aug 2  and was mining fine until today.

I am testing it with my aug 6th order.

I see that the miner does not start with either controller  but the august 6th order starts with both controllers.

the miner does not start with board a connected
the miner does not start with board b connected.
the miner does not start with a and b connected.

so both hash boards died
or the daughter board in the miner is dead

I posted a support ticket to canaan.io

I really would love to get a daughter board sent asap and see if that is what is broken

It was in the 9070's, and is still listed as on hold.  Like others I placed an order with distributor but kept my canaan order open.

anyone can recommend tested proven pool to start mining DGB with Avalon 741, i have tried blockfactory and some others but my hashrate are not good...

I don't have any doubts about being brand new. Shipment to Europe is 148$ plus 20% tax ot VAT( i'm not sure which one) is a bit on the lemon side. But the other option  for shipment was 400 and something using Fedex so it's still ok.
I really hope there's gonna be EU dealer soon. Anyway already I'm waiting my mine upgrade. And may be some more luck for Kano's pool.

Yeah I noticed that the paypal option was gone, but they did still take all major credit cards which have purchase protection on them.
Being an official distributor I'm sure all new units will be no different than if they came from Canaan themselves.
I was happy to see that the price was back to 798

Manage to get 2 pieces. I was expecting Paypal payment option, but anyway. Hopefully everything is gonna be as described.

WOW! that was quick, not even a day.

And... their all sold out.

I get the same error trying to use coinbase... gave up and used credit card.  Geez, it is a cluster!

Tried to order some miners. When it redirected to Coinbase, I am meet with "Page not found - Sorry we couldn't find what you were looking for."

Hopefully there is some sense of responsibility to those who have been waiting on prior order placement, and they can work on fulfilling those before sending everything they have to minerwarez.

Edit: Three weeks is a long time to wait with no communication, and then find out that customers who orders from a distributer much later are receiving their products.

Update https://minerwarez.com/

*** Orders now open for September 30th Batch***

(Shipping upon arrival of miners to the US, dependent on Manufacturer delivery and Customs processing)

I also ordered on Aug. 31st and have not heard back. I have opened tickets requesting payment information with no luck. I think they want us to go thru distribution company instead of them. Those who ordered on the 31st are out of luck, just my thought and hope I am wrong.

So people that ordered from Canaan directly on the 31st basically got screwed. Some of them were instructed to order from miner warez on the 15th (I haven't heard shit from them) and have stuff already shipped and the rest of us who ordered 2 weeks prior are still waiting on payment addresses. Wonderful.

What was your Canaan order number?