Same here. I've opened up two tickets (Feb 3 and Apr 20) with no responses.
Even worse is their April 15 newletter said this "we are in also the process of merging many earlier problematic orders, if your order still does not show up in the store by Friday of the 19th please open another ticket."
So I went an opened up a ticket since my order didn't show up in the store by April 19th. Still nothing. No order in the store, no reply to my ticket.
I'm starting to think that Avalon likes to string along customers, setting up expectations and then silently failing to meet them.
Even worse is their April 15 newletter said this "we are in also the process of merging many earlier problematic orders, if your order still does not show up in the store by Friday of the 19th please open another ticket."
So I went an opened up a ticket since my order didn't show up in the store by April 19th. Still nothing. No order in the store, no reply to my ticket.
I'm starting to think that Avalon likes to string along customers, setting up expectations and then silently failing to meet them.
I've heard that Avalon has been spammed by all of us with our excessive tickets. Some people will open a new almost daily asking When will my Avalon ship? Other people will offer to pay extra to cut in line to get their order shipped sooner. Avalon's staff is not that large, there is probably only one person staffed answering tickets.
I don't think that they have decided to ignore you and everyone else that hasn't had a reply, I believe that they have decided to focus their resources towards actually producing their miners. Avalon still has to operate on a budget and they still have expenses to manage. If they decided to reallocate their staff to answer every ticket that they receive then production would likely fall delaying the shipment of their miners. Naturally, this would upset all of us that preordered and a whole new wave of time-wasting support tickets would continuously come flooding in.
I'd rather have my Avalon shipped sooner than have someone answering all of the support tickets. It sucks that the majority of support tickets are from people that constantly spam Avalon are preventing others from receiving the important support that they need, but there really is no easy way to fix this problem.
