They have looked at it but have refuses to fix it! I reported it while it was still within 30 days on 9/8 and it's now 10/4 and I still have a very unreliable monitor! Do not buy any of these units!
But.......they aren't shipped yet......
Sorry forgot to add it's the Giant+ 2000 MH/s. After not getting this unit fixed that stops mining for over a damn month and still got a defective unit and they have not offered to send me a new hash board or anything we can't trust this company to repair anything.
I had to setup email alerts and if it goes down while at work I check during lunch I have to call someone to restart the miner. The device count going 0 is when it than locks up and the device count recovered is when I have restarted the unit. Look at the number of down times since 9/29. Definitely not a reliable miner!
What you are saying is a very concerning thing regarding the faulty hardware...
The fact that baikal does not answer or help you is no surprise to me.