Yes, it is. But we can't understand why "in a very short time"? This kind of problem is solved very quickly when two parties (the operator and the client) have contacted each other. There's nothing here that could take a lot of time.
Just to give you one more chance to clarify, you openly acknowledge that you made a fake situation and complaint, you pretended to be a customer, made a complaint, and then you solve it easily, given there were no case at all? Do you even fully understand what you just admitted and the implication behind this marketing strategy?