Topic: [BC.Game] 12K USDT locked - No Informations - page 5. (Read 1830 times)
efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.
Hit them up again, asking them to respond here - as said before, I don`t know who`s right or who`s wrong here but some kind of statement will be appreciated.
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.
Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?
They are on it
Dear BC.Game Support Team,
My username is “0x13370”, and I am writing to address an ongoing issue with my account, which has been locked since April 29th, with over $12,000 in funds inaccessible. Despite completing all KYC verification steps and receiving confirmation of an active account, I am still facing this blockade.
I have attempted to resolve this matter through various channels: via email since April 30th, on Bitcointalk since June 3rd, and through a complaint on AskGamblers. The lack of a substantive response on any of these platforms is concerning. Moreover, the silence on AskGamblers, despite assurances of a forthcoming reply, is particularly disconcerting.
The notification regarding the permanent lock on my account mentions rule violations, yet no specifics have been provided regarding these alleged violations. This lack of transparency is troubling and necessitates a more assertive approach to seek resolution.
I am reaching out not in a confrontational manner but in pursuit of a fair and professional resolution. While I am exploring all necessary steps, including legal recourse, to ensure a just outcome, I remain hopeful that we can resolve this matter amicably.
Your prompt and detailed response addressing my concerns would be greatly appreciated. I am committed to seeing this through to a satisfactory conclusion, regardless of the cost or effort involved.
Thank you for your immediate attention to this urgent matter.
Sincerely.
efialtis, holydarkness, Rating Place
Thank you for the update. I appreciate your assistance and will wait for further information.
Let me know if there's anything else you need!
Let me know if there's anything else you need!
I was told they would be posting here shortly - followed up, too.
Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
Hello,
Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.
I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.
I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.
Thank you to everyone who has supported me so far.
In an ideal world, yes, cases will be solved in matter of hours and wait for a bit longer is not needed. But understand that things doesn't happen the way we want, and that your situation here was BC already made a ruling, of which they'll once again re-open it and re-investigate, thanks to efialtis. That situation require time, if not longer than a normal ones.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.
https://talkimg.com/images/2024/06/06/cM1SZ.jpeg
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
Hello,
Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.
I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.
I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.
Thank you to everyone who has supported me so far.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation: https://talkimg.com/images/2024/06/06/cGbUP.jpeg
Live Chat answer: https://talkimg.com/images/2024/06/06/cGpRq.jpeg
Answer from support after unlock request (email): https://talkimg.com/images/2024/06/06/cGeQD.png
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation: https://talkimg.com/images/2024/06/06/cGbUP.jpeg
Live Chat answer: https://talkimg.com/images/2024/06/06/cGpRq.jpeg
Answer from support after unlock request (email): https://talkimg.com/images/2024/06/06/cGeQD.png
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.
Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?
They are on it
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.
Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?
Funds are logged anyway so like I said, bonus or not, abuse is impossible. Also you cannot choose to not take the "bonus", it's basically mandatory.
I'm not accusing the OP, but it is possible to abuse the bonuses in some way. We have seen a complaint before where the user had taken the advantages of price listing error (of a NFT) instead of informing BCgame team about it. Anyway, OP has mentioned USDT in the ANN thread title. So, there shouldn't be anything related to price listing error. BCgame team has been already notified about this issue. Let's wait for the reasonable explanation from them. 
Didn't they explain to you which BC.Game rules were violated? They must at least identify one case so as not to lose their credibility. It is unacceptable to close the account without giving sufficient justifications.
Many of the similar cases mentioned in this section were due to cheating, manipulation of bets, or attempts to evade the ban by creating a new account or the like.
All you can do is try to continue contacting support. You may receive an answer or at least find out the reason for the ban.
Many of the similar cases mentioned in this section were due to cheating, manipulation of bets, or attempts to evade the ban by creating a new account or the like.
All you can do is try to continue contacting support. You may receive an answer or at least find out the reason for the ban.
Did you take a bonus?
It seems so, although it was about a month ago...
Thanks for ur time
Did you take a bonus?
There are no such things as bonuses.
There is a rake back which is presented as a "bonus". You get a certain amount (180% and up for your deposit) in logged funds which gets released in 5$ for every 2500$ wager.
So there is no "bonus" abuse possible because everybody always gets this for every deposit they make and it just renews every month. So every month you could make 4 deposits and claims these bonuses.
Funds are logged anyway so like I said, bonus or not, abuse is impossible. Also you cannot choose to not take the "bonus", it's basically mandatory.
Hopefully the forum can help OP, these situations can be nerve wrecking, been there, done that myself.
Did you take a bonus?
It seems so, although it was about a month ago...
Thanks for ur time
Did you take a bonus?
According to the terms, they may close your account if you try to complete the verification with false information. But in your case, they have given you the successful verification message. Therefore, your account has been closed based on the terms 5.6 or 8.1.
Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.
Quote from: https://bc.game/help/terms-service
8.1. If you breach any provision of this User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.
I do not have multiple accounts, nor have I provided false information for the KYC process. My account was successfully verified, and I have adhered to the terms and conditions. I am uncertain why my account has been closed under terms 5.6 or 8.1 as stated. Any assistance in resolving this issue would be greatly appreciated.
_______________________________________
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Thanks for that.
_______________________________________
Did you win the money sports betting or in the casino?
95% casino - 5% sports betting i think...
Jump to: