Funds are logged anyway so like I said, bonus or not, abuse is impossible. Also you cannot choose to not take the "bonus", it's basically mandatory.
I'm not accusing the OP, but it is possible to abuse the bonuses in some way. We have seen a complaint before where the user had taken the advantages of price listing error (of a NFT) instead of informing BCgame team about it. Anyway, OP has mentioned USDT in the ANN thread title. So, there shouldn't be anything related to price listing error. BCgame team has been already notified about this issue. Let's wait for the reasonable explanation from them. 
Topic: [BC.Game] 12K USDT locked - No Informations - page 5. (Read 1504 times)
Didn't they explain to you which BC.Game rules were violated? They must at least identify one case so as not to lose their credibility. It is unacceptable to close the account without giving sufficient justifications.
Many of the similar cases mentioned in this section were due to cheating, manipulation of bets, or attempts to evade the ban by creating a new account or the like.
All you can do is try to continue contacting support. You may receive an answer or at least find out the reason for the ban.
Many of the similar cases mentioned in this section were due to cheating, manipulation of bets, or attempts to evade the ban by creating a new account or the like.
All you can do is try to continue contacting support. You may receive an answer or at least find out the reason for the ban.
Did you take a bonus?
It seems so, although it was about a month ago...
Thanks for ur time
Did you take a bonus?
There are no such things as bonuses.
There is a rake back which is presented as a "bonus". You get a certain amount (180% and up for your deposit) in logged funds which gets released in 5$ for every 2500$ wager.
So there is no "bonus" abuse possible because everybody always gets this for every deposit they make and it just renews every month. So every month you could make 4 deposits and claims these bonuses.
Funds are logged anyway so like I said, bonus or not, abuse is impossible. Also you cannot choose to not take the "bonus", it's basically mandatory.
Hopefully the forum can help OP, these situations can be nerve wrecking, been there, done that myself.
Did you take a bonus?
It seems so, although it was about a month ago...
Thanks for ur time
Did you take a bonus?
According to the terms, they may close your account if you try to complete the verification with false information. But in your case, they have given you the successful verification message. Therefore, your account has been closed based on the terms 5.6 or 8.1.
Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.
Quote from: https://bc.game/help/terms-service
8.1. If you breach any provision of this User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.
I do not have multiple accounts, nor have I provided false information for the KYC process. My account was successfully verified, and I have adhered to the terms and conditions. I am uncertain why my account has been closed under terms 5.6 or 8.1 as stated. Any assistance in resolving this issue would be greatly appreciated.
_______________________________________
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Thanks for that.
_______________________________________
Did you win the money sports betting or in the casino?
95% casino - 5% sports betting i think...
Did you win the money sports betting or in the casino?
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
According to the terms, they may close your account if you try to complete the verification with false information. But in your case, they have given you the successful verification message. Therefore, your account has been closed based on the terms 5.6 or 8.1.
Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.
Quote from: https://bc.game/help/terms-service
8.1. If you breach any provision of this User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.
I am writing to report a critical issue with BC.Game, an online casino platform where my account has been locked, preventing access to over $10,000 in funds. Despite following all KYC verification procedures meticulously, my account remains inaccessible. Furthermore, I have been informed that my account is permanently locked due to alleged rule violations, yet I have not received any specific details regarding these accusations. 
Background
Platform: BC.Game
Username: 0x1337
Email Address: [email protected]
Account Balance: Over $10,000
Date of Account Lock: May 29
Detailed Account of the Issue
Initial KYC Request:
BC.Game requested that I complete the Know Your Customer (KYC) verification process.
I submitted all required documents promptly, KYC approved. Success email delivered !
Verification Process:
Despite providing all requested documentation, the verification process faced unexplained delays.
I contacted BC.Game customer support multiple times to inquire about the status of my verification, but received vague and non-committal responses.
Permanent Account Lock Notification:
On May 29, I was notified that my account had been permanently locked.
The reason provided was a violation of BC.Game's rules, but no specific details or evidence were given.
My attempts to seek clarification and further information about these alleged violations have been consistently ignored or inadequately addressed by BC.Game support.
Current Status:
My account remains permanently locked.
Over $10,000 of my funds are still held in the account, inaccessible to me.
Attempts to Resolve the Issue
Contacting Customer Support:
I have reached out to BC.Game's customer support via email and live chat numerous times.
Each time, I have requested detailed information about the alleged rule violations and the status of my KYC verification.
The responses have been unhelpful, providing no concrete information or resolution.
Escalation Efforts:
I have requested to escalate the issue to higher authorities within BC.Game.
These requests have either been ignored or met with the same generic responses.
Impact and Concerns
Financial Impact: The locked account contains over $10,000 of my funds, causing significant financial distress.
Lack of Transparency: BC.Game's failure to provide specific reasons for the account lock or evidence of any rule violations raises serious concerns about their transparency and fairness.
Procedural Delays: The extended and unexplained delays in the KYC verification process have exacerbated the situation.
Request for Assistance
I kindly request to intervene and assist in resolving this issue. My specific requests are as follows:
Immediate Review: A thorough and expedited review of my account and the KYC verification process.
Clarification and Evidence: Clear, specific details about the alleged rule violations that led to the permanent account lock.
Release of Funds: The immediate release of the over $10,000 held in my account if no substantial evidence of wrongdoing is provided.
Conclusion
I have been a responsible and diligent user of BC.Game, adhering to all their requirements and procedures. The sudden and unexplained account lock, coupled with the substantial amount of funds involved, has placed me in a difficult situation. I seek support to address and resolve this matter with BC.Game promptly and fairly.
Thank you for your attention to this critical issue. I look forward to your assistance in resolving it.
Best regards,
0x1337
https://talkimg.com/images/2024/06/03/ca3jc.png
https://talkimg.com/images/2024/06/03/casP2.png
https://talkimg.com/images/2024/06/03/cakOP.png
Background
Platform: BC.Game
Username: 0x1337
Email Address: [email protected]
Account Balance: Over $10,000
Date of Account Lock: May 29
Detailed Account of the Issue
Initial KYC Request:
BC.Game requested that I complete the Know Your Customer (KYC) verification process.
I submitted all required documents promptly, KYC approved. Success email delivered !
Verification Process:
Despite providing all requested documentation, the verification process faced unexplained delays.
I contacted BC.Game customer support multiple times to inquire about the status of my verification, but received vague and non-committal responses.
Permanent Account Lock Notification:
On May 29, I was notified that my account had been permanently locked.
The reason provided was a violation of BC.Game's rules, but no specific details or evidence were given.
My attempts to seek clarification and further information about these alleged violations have been consistently ignored or inadequately addressed by BC.Game support.
Current Status:
My account remains permanently locked.
Over $10,000 of my funds are still held in the account, inaccessible to me.
Attempts to Resolve the Issue
Contacting Customer Support:
I have reached out to BC.Game's customer support via email and live chat numerous times.
Each time, I have requested detailed information about the alleged rule violations and the status of my KYC verification.
The responses have been unhelpful, providing no concrete information or resolution.
Escalation Efforts:
I have requested to escalate the issue to higher authorities within BC.Game.
These requests have either been ignored or met with the same generic responses.
Impact and Concerns
Financial Impact: The locked account contains over $10,000 of my funds, causing significant financial distress.
Lack of Transparency: BC.Game's failure to provide specific reasons for the account lock or evidence of any rule violations raises serious concerns about their transparency and fairness.
Procedural Delays: The extended and unexplained delays in the KYC verification process have exacerbated the situation.
Request for Assistance
I kindly request to intervene and assist in resolving this issue. My specific requests are as follows:
Immediate Review: A thorough and expedited review of my account and the KYC verification process.
Clarification and Evidence: Clear, specific details about the alleged rule violations that led to the permanent account lock.
Release of Funds: The immediate release of the over $10,000 held in my account if no substantial evidence of wrongdoing is provided.
Conclusion
I have been a responsible and diligent user of BC.Game, adhering to all their requirements and procedures. The sudden and unexplained account lock, coupled with the substantial amount of funds involved, has placed me in a difficult situation. I seek support to address and resolve this matter with BC.Game promptly and fairly.
Thank you for your attention to this critical issue. I look forward to your assistance in resolving it.
Best regards,
0x1337
https://talkimg.com/images/2024/06/03/ca3jc.png
https://talkimg.com/images/2024/06/03/casP2.png
https://talkimg.com/images/2024/06/03/cakOP.png
Jump to: