Topic: [BC.Game] 12K USDT locked - No Informations - page 2. (Read 1830 times)

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @examplens !

I understand your perspective, however, I want to reiterate that I have not intentionally exploited any system vulnerabilities.
Moreover, it's important to note that only a portion of my total winnings are associated with the specific game in question.

My earnings were generated from multiple games, and I believe it's essential to differentiate between these winnings.

I am open to discussing this further and finding a fair solution.

@holydarkness thanks for ur work

Thank you for your insight. Perhaps they shared the same sentiment and conclusion, thus their silence.

However, I personally think it'll be best if I make sure of it before drawing any conclusion myself and before I can safely mark the case with status that's best fit the situation based on these factors.

I've send them a DM yesterday. They're usually slow on weekend. So, there is not much we can do but wait.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

Hi, I am sorry if you feel that you're neglected or left dry and hanging. I can assure you that I am and will dilligently request for updates for cases that can be pursued and its progress can be escalated because it's fully under BC's control. However, for cases where providers are being involved, like yours and the other case --that became the two only cases that's currently being "in progress" in my list-- it's a waiting game.

I can assure you that I am not leaving your situation unattended. In fact [though it's perhaps rather useless info since I didn't actually did what I wanted to do] I was intended to ask for follow up with my regular contact for these two cases right after I closed the other case, that 7mil case, that required me to reach to someone higher on BC.

I was about to reach the staff "assigned" to me to tell them that one huge load of case has been cleared from BC's plate, and I wanted to ask them to focus on the last two that remains. But then, rereading our conversation and each of your thread, judging the nature of the case is with provider, I refrained from it, fully knowing that their hands are tied too.

Nonetheless, let me try to page them, ask if they've hear any development from your case.

@BC.Game Support

Hi everyone,

I'm writing to follow up on previous BC.Game message from 15 days ago, regarding my account being blocked on BC.Game. I've still not received any response from their support team, and my funds remain inaccessible since April 29....

@holydarkness, any news from your side ? (Thanks a lot)

I've reviewed the forum thread and noticed that several other users are experiencing similar issues. This suggests that there may be a wider problem with BC.Game's platform.

I also expect a swift resolution to regain access to my funds.

I'm very disappointed with the lack of customer service I've received so far. I hope that BC.Game will take my concerns seriously and address this issue promptly.

Thank you for your attention to this matter.

Sincerely,
0x1337

Hi, I'll inquire to BC about this, but I believe the problem is not that simple... cross that, to say "not that simple" is an understatement, it's... "extremely complex". FAIK, casinos has these policies to void all of the betting related to the fund won from... cases like yours.

So, as the one with exact knowledge of what games you played and where did the winning amount circulated within the platform, I believe you can imagine how intertwined these funds is. So, either they're tracking these flows of fund or trying to find a fair way to get this settled, hence their post saying to submit additional information if you believe the case is unjustifiedly settled. This is my guess, I might be wrong, thus I'll inquire to BC.

Hi everyone,

Following up on my previous message from 6 days ago, my account with BC.Game remains blocked, and I haven't received a response from their support team.

@BC.Game, I kindly request a prompt review of my case and a clear explanation for the account blockage.
Additionally, I expect a swift resolution to regain access to my funds.

Thank you for your attention to this matter.

Sincerely,
0x1337

Oh, you're right. I somehow missed the ghost of column lines that missed to be white-out-ed above 0x1337's and assumed it's a display of cummulative bet winnings instead of a list of players. Re-reviewing the table, yes, I believe you're correct that OP seemed to won only 10,323 from Mahjong Master.

With this situation, I believe BC will --and in process of-- reviewing the total fund that is rightfully OP's and what should be negated from it due to the bugs, and will return them to OP suppose there is any that's yet to be payable.

p.s.: edited the quote on your post to fit the proper author

Looks more like he's the user 0x1337 and he spent around 9714.82 to profit 10323.4  based on the screenshot.

I believe that data in the table are for different users. Each row contains the data of a single user (username/game/wagered amount/won amount).
If am reading the table correctly, then user 0x1337 wagered 9714 and won 10323 (I suppose the currency is USD!)

The names of other users have been hidden probably for privacy reasons and because it's irrelevant in this case.

Even if all the money was won at Mahjong Master, that doesn’t prove anything. Why is the claimed problem with Mahjong Master only occur at BC.game?

Umm... I think that is what actually BC.Game Support trying to say, that if they acknowledge that your winnings are probably not purely and entirely from Mahjong Master, instead it came from several games, thus if you feel that the amount they confiscated [12,000 USD according to your narrative] is not correct, you're free to raise a dispute informing how the error happened.

The table they provided, of which contain the data of your winnings from Mahjong Master, indicated that you're profited 18,000 from it though, so if I'm not wrong and understand the table [and situation] correctly, you're actually in profited position and [you'll hate me for saying this] the amount they confiscated should be bigger, 12,000 vs. 18,000.

Hello @BC.Game Support and thank you for your response and the additional information.

As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.

As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.

To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."

I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.

I would also appreciate more explanations on your response times and how your Customer Support has handled my case.

I look forward to your prompt response and hope for a satisfactory resolution.

Best regards.

_____________

Hi @holydarkness !

Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.

I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.

I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.

Thank you again for your understanding and cooperation.

[Reuploading the image through talkimg and quoting the post in full for reference]

I checked and can't find "mahjong master" on their search result, so I assume they've indeed temporarily removing them from the site for security reason. OP, did you played mahjong master in one or more of your session on BC?

And BC.Game Support, about the last two paragraph of your post, do I understand correctly that you're intended to only confiscate OP's winning from the buggy game and release the rest of his fund that is not related or earned from Mahjong Master?

Thank you for reaching out to BC.Game and expressing your concerns about our platform. First and foremost, we sincerely apologize for the inconvenience and trouble you have experienced.

After a detailed review, our risk control team identified that your account was involved in betting on a third-party slot with a vulnerability. To ensure the fairness and security of our platform, we immediately took necessary actions upon discovering this issue, including locking the account and removing the affected game from the platform.

According to our data, on April 29, 2024, you rapidly profited from the "Mahjong Master" game. After detecting the game vulnerability, our risk control team promptly removed the game and locked your account on April 30. The last game you played was "Cash The Gold Hold And Win."

We understand that this decision may be confusing to you. With your permission, we are disclosing some betting details related to this game to maintain platform transparency.

https://ibb.co/Z884J2v

Originally, this game had very low popularity. All these players joined on the same day, and most of them made profits.

Regarding your funds, if you believe there has been any misunderstanding or error in our handling of this matter, please provide additional information so we can further review it. We will do our best to ensure your situation is handled fairly and arrange for the appropriate handling of your funds.

Thank you again for your understanding and cooperation. Should you have any further questions or require additional assistance, please feel free to contact us.

Thank you for this. Now that you've done your part, let me try to get in touch with BC staff and see if they'll make an exception for this situation and willing to, given we have your consent, release that info and make things more transparent.

I can see that they've start addressing other matters on other threads, this shouldn't take long.

« I agree that BC.Game can publish my gaming history here in the context of this matter. »

One of the easiest thing that I can think off of my head right now will be for you to give your consent to BC to publish your betting history to verify the game in question. Past cases tell me that casinos are reluctant to do so due to privacy policy, one thing that they respected very much for their customer, but I think there is a way to provide betting history without compromising your privacy, suppose you give your consent.

So, OP, since you can't access your site and provide the history for us yourself, do you allow BC to publish the betting history for us? I'll need your written consent here, and after that, I'll try to notify my contact, see if they can make an exception and arrange a strictly-what's-needed screenshot to be published.

I have unfortunately been unable to access my account for the past three months. This is why I am awaiting evidence from BC...