[BC.Game] 12K USDT locked - No Informations - page 2.

0x13370

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Quote from: holydarkness on September 08, 2024, 04:56:12 AM

Quote from: 0x13370 on September 08, 2024, 04:06:33 AM

Hi @BC.Game Support

I am formally notifying you that I have not received any response from support team regarding my withdrawal request for the past 39 days.

Since creating this topic on June 3, 2024, no solution has been provided. (AskGamblers case unresolved too)
It has now been 3 months, and BC.Game's lack of response is both worrisome and disappointing. This is unacceptable and I consider it a breach of your terms of service.

I am demanding a refund of my funds or a detailed explanation for the excessive delay.

~~(quote from topic n°5504473)~~

Provide sufficient information about the reason for the ban.

- Which point of the ToS do they suspect me of violating?[/b]
- What evidence do they base their decision on for closing my account?
- How was this "thorough and fair investigation" they refer to conducted?
Release my funds. If they were to withhold any part of it to cover the 'damages' I have caused, provide sufficient evidence of said damages and their associated cost.

Due to the urgency of this situation, I request a prompt resolution.

0x13370

Ohh?? Ohh!!!

I took full responsibility for this non-responsive-ness. On my last post, I told you that I'll reach them to get an update of your situation, but then it slipped my mind, completely. I didn't even wrote it on my to-do list as I planned to reach them right after I made the post... which I obviously didn't.

At the back of my mind for these past few days I know I have to reach my BC contact for someone for a case, but I have no idea who and which case, as it's not on my to-do list. I planned to walk through the threads against them on this board one by one to remind me when I have free time, most likely when I do a weekly sweep on the board to update my list [which kinda long overdue].

And fever made an appointment for the rest of my weekend.

I apologize profusely for that.

Learning from that mistake, I've reached to my contact before I made this post. I'll be waiting for their reply and will give you an update.

Hey @holydarkness,
Any news from ur side ?

I'll be taking the next step if I don't hear back from them within 5 days.

Thank you very much.

holydarkness

legendary

Activity: 2730

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Quote from: 0x13370 on September 08, 2024, 04:06:33 AM

Hi @BC.Game Support

I am formally notifying you that I have not received any response from support team regarding my withdrawal request for the past 39 days.

Since creating this topic on June 3, 2024, no solution has been provided. (AskGamblers case unresolved too)
It has now been 3 months, and BC.Game's lack of response is both worrisome and disappointing. This is unacceptable and I consider it a breach of your terms of service.

I am demanding a refund of my funds or a detailed explanation for the excessive delay.

~~(quote from topic n°5504473)~~

Provide sufficient information about the reason for the ban.

- Which point of the ToS do they suspect me of violating?[/b]
- What evidence do they base their decision on for closing my account?
- How was this "thorough and fair investigation" they refer to conducted?
Release my funds. If they were to withhold any part of it to cover the 'damages' I have caused, provide sufficient evidence of said damages and their associated cost.

Due to the urgency of this situation, I request a prompt resolution.

0x13370

Ohh?? Ohh!!!

I took full responsibility for this non-responsive-ness. On my last post, I told you that I'll reach them to get an update of your situation, but then it slipped my mind, completely. I didn't even wrote it on my to-do list as I planned to reach them right after I made the post... which I obviously didn't.

At the back of my mind for these past few days I know I have to reach my BC contact for someone for a case, but I have no idea who and which case, as it's not on my to-do list. I planned to walk through the threads against them on this board one by one to remind me when I have free time, most likely when I do a weekly sweep on the board to update my list [which kinda long overdue].

And fever made an appointment for the rest of my weekend.

I apologize profusely for that.

Learning from that mistake, I've reached to my contact before I made this post. I'll be waiting for their reply and will give you an update.

JollyGood

legendary

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I think that is a good idea. If you are allowing them a week to respond to your question/concerns before creating a scam accusation, I think that is the way forward. Whether it is BC Game or a different website offering similar services, there has to be enough time allotted for them to respond. If you allow ten days from the time you posted, it means we will be expecting your scam accusation tomorrow.

If you go ahead and create a thread accusing BC Game of scamming, I suggest you post screenshots of all live chats, emails and the balance of your funds in the my account area of the website as well as any other evidence you feel would be helpful to your cause. If you cannot provide any evidence, you will most probably not receive any support.

Quote from: Frenzyferret on August 29, 2024, 07:20:14 PM

I have a complaint as well that I'm waiting for them to respond back to. I'm giving them their "up to a week" period before I post the complaint but they've been quiet so far despite me sending a couple
Emails and live chats.

0x13370

newbie

Activity: 29

Merit: 0

Quote from: 0x13370 on August 01, 2024, 11:25:56 AM

Quote from: BC.Game Support on August 01, 2024, 05:27:06 AM

Thank you for reaching out to BC.Game and expressing your concerns about our platform. First and foremost, we sincerely apologize for the inconvenience and trouble you have experienced.

After a detailed review, our risk control team identified that your account was involved in betting on a third-party slot with a vulnerability. To ensure the fairness and security of our platform, we immediately took necessary actions upon discovering this issue, including locking the account and removing the affected game from the platform.

According to our data, on April 29, 2024, you rapidly profited from the "Mahjong Master" game. After detecting the game vulnerability, our risk control team promptly removed the game and locked your account on April 30. The last game you played was "Cash The Gold Hold And Win."

We understand that this decision may be confusing to you. With your permission, we are disclosing some betting details related to this game to maintain platform transparency.

https://ibb.co/Z884J2v

Originally, this game had very low popularity. All these players joined on the same day, and most of them made profits.

Regarding your funds, if you believe there has been any misunderstanding or error in our handling of this matter, please provide additional information so we can further review it. We will do our best to ensure your situation is handled fairly and arrange for the appropriate handling of your funds.

Thank you again for your understanding and cooperation. Should you have any further questions or require additional assistance, please feel free to contact us.

Hello @BC.Game Support and thank you for your response and the additional information.

As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.

As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.

To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."

I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.

I would also appreciate more explanations on your response times and how your Customer Support has handled my case.

I look forward to your prompt response and hope for a satisfactory resolution.

Best regards.

_____________

Hi @holydarkness !

Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.

I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.

I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.

Thank you again for your understanding and cooperation.

Hi @BC.Game Support

I am formally notifying you that I have not received any response from support team regarding my withdrawal request for the past 39 days.

Since creating this topic on June 3, 2024, no solution has been provided. (AskGamblers case unresolved too)
It has now been 3 months, and BC.Game's lack of response is both worrisome and disappointing. This is unacceptable and I consider it a breach of your terms of service.

I am demanding a refund of my funds or a detailed explanation for the excessive delay.

~~(quote from topic n°5504473)~~

Provide sufficient information about the reason for the ban.

- Which point of the ToS do they suspect me of violating?[/b]
- What evidence do they base their decision on for closing my account?
- How was this "thorough and fair investigation" they refer to conducted?
Release my funds. If they were to withhold any part of it to cover the 'damages' I have caused, provide sufficient evidence of said damages and their associated cost.

Due to the urgency of this situation, I request a prompt resolution.

0x13370

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

Quote from: Frenzyferret on August 29, 2024, 07:20:14 PM

I have a complaint as well that I'm waiting for them to respond back to. I'm giving them their "up to a week" period before I post the complaint but they've been quiet so far despite me sending a couple
Emails and live chats.

Well, then I'll be waiting for your own thread and supporting evidence. I'll read them and get a grasp of it, and will try to reach my contact on BC if you prove that your situation is valid for a scam accusation.

Frenzyferret

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Activity: 3

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Quote from: 0x13370 on August 29, 2024, 04:48:14 AM

Quote from: holydarkness on August 19, 2024, 10:51:21 AM

Quote from: 0x13370 on August 18, 2024, 08:22:31 PM

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @holydarkness,

I'm reaching out again to see if you have any new information. It's been 9 days since BC.Game Support has been active here.

I've noticed that most other disputes with BC.Game have been resolved, but mine remains unanswered.

I'm growing increasingly concerned about the lack of response and hope to hear from them soon.

Best regards,
0x1337

I have a complaint as well that I'm waiting for them to respond back to. I'm giving them their "up to a week" period before I post the complaint but they've been quiet so far despite me sending a couple
Emails and live chats.

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

Quote from: 0x13370 on August 29, 2024, 04:48:14 AM

Quote from: holydarkness on August 19, 2024, 10:51:21 AM

Quote from: 0x13370 on August 18, 2024, 08:22:31 PM

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @holydarkness,

I'm reaching out again to see if you have any new information. It's been 9 days since BC.Game Support has been active here.

I've noticed that most other disputes with BC.Game have been resolved, but mine remains unanswered.

I'm growing increasingly concerned about the lack of response and hope to hear from them soon.

Best regards,
0x1337

Hi, no, I haven't been in touch with my contact on BC after previous "case" got resolved. I believe it's a minor issue of someone being banned from chatbox due to some violation. Anyway, I'll reach them again, see if they're still waiting for a word from their provider or if their silence on this thread is because it's already put to rest.

0x13370

newbie

Activity: 29

Merit: 0

Quote from: holydarkness on August 19, 2024, 10:51:21 AM

Quote from: 0x13370 on August 18, 2024, 08:22:31 PM

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @holydarkness,

I'm reaching out again to see if you have any new information. It's been 9 days since BC.Game Support has been active here.

I've noticed that most other disputes with BC.Game have been resolved, but mine remains unanswered.

I'm growing increasingly concerned about the lack of response and hope to hear from them soon.

Best regards,
0x1337

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

Quote from: 0x13370 on August 18, 2024, 08:22:31 PM

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

0x13370

newbie

Activity: 29

Merit: 0

Quote from: holydarkness on August 17, 2024, 12:45:57 PM

Quote from: examplens on August 16, 2024, 06:41:32 PM

Quote from: holydarkness on August 16, 2024, 02:46:31 PM

Nonetheless, let me try to page them, ask if they've hear any development from your case.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

Thank you for your insight. Perhaps they shared the same sentiment and conclusion, thus their silence.

However, I personally think it'll be best if I make sure of it before drawing any conclusion myself and before I can safely mark the case with status that's best fit the situation based on these factors.

I've send them a DM yesterday. They're usually slow on weekend. So, there is not much we can do but wait.

Hi @examplens !

I understand your perspective, however, I want to reiterate that I have not intentionally exploited any system vulnerabilities.
Moreover, it's important to note that only a portion of my total winnings are associated with the specific game in question.

My earnings were generated from multiple games, and I believe it's essential to differentiate between these winnings.

I am open to discussing this further and finding a fair solution.

@holydarkness thanks for ur work

holydarkness

legendary

Activity: 2730

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Yes, I'm an asshole

Quote from: examplens on August 16, 2024, 06:41:32 PM

Quote from: holydarkness on August 16, 2024, 02:46:31 PM

Nonetheless, let me try to page them, ask if they've hear any development from your case.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

Thank you for your insight. Perhaps they shared the same sentiment and conclusion, thus their silence.

However, I personally think it'll be best if I make sure of it before drawing any conclusion myself and before I can safely mark the case with status that's best fit the situation based on these factors.

I've send them a DM yesterday. They're usually slow on weekend. So, there is not much we can do but wait.

examplens

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Crypto Swap Exchange

Quote from: holydarkness on August 16, 2024, 02:46:31 PM

Nonetheless, let me try to page them, ask if they've hear any development from your case.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

Quote from: 0x13370 on August 16, 2024, 10:10:34 AM

@BC.Game Support

Hi everyone,

I'm writing to follow up on previous BC.Game message from 15 days ago, regarding my account being blocked on BC.Game. I've still not received any response from their support team, and my funds remain inaccessible since April 29....

@holydarkness, any news from your side ? (Thanks a lot)

I've reviewed the forum thread and noticed that several other users are experiencing similar issues. This suggests that there may be a wider problem with BC.Game's platform.

I also expect a swift resolution to regain access to my funds.

I'm very disappointed with the lack of customer service I've received so far. I hope that BC.Game will take my concerns seriously and address this issue promptly.

Thank you for your attention to this matter.

Sincerely,
0x1337

Hi, I am sorry if you feel that you're neglected or left dry and hanging. I can assure you that I am and will dilligently request for updates for cases that can be pursued and its progress can be escalated because it's fully under BC's control. However, for cases where providers are being involved, like yours and the other case --that became the two only cases that's currently being "in progress" in my list-- it's a waiting game.

I can assure you that I am not leaving your situation unattended. In fact [though it's perhaps rather useless info since I didn't actually did what I wanted to do] I was intended to ask for follow up with my regular contact for these two cases right after I closed the other case, that 7mil case, that required me to reach to someone higher on BC.

I was about to reach the staff "assigned" to me to tell them that one huge load of case has been cleared from BC's plate, and I wanted to ask them to focus on the last two that remains. But then, rereading our conversation and each of your thread, judging the nature of the case is with provider, I refrained from it, fully knowing that their hands are tied too.

Nonetheless, let me try to page them, ask if they've hear any development from your case.

0x13370

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Quote from: holydarkness on August 07, 2024, 12:58:48 PM

Quote from: 0x13370 on August 07, 2024, 06:52:35 AM

Hi everyone,

Following up on my previous message from 6 days ago, my account with BC.Game remains blocked, and I haven't received a response from their support team.

@BC.Game, I kindly request a prompt review of my case and a clear explanation for the account blockage.
Additionally, I expect a swift resolution to regain access to my funds.

Thank you for your attention to this matter.

Sincerely,
0x1337

Hi, I'll inquire to BC about this, but I believe the problem is not that simple... cross that, to say "not that simple" is an understatement, it's... "extremely complex". FAIK, casinos has these policies to void all of the betting related to the fund won from... cases like yours.

So, as the one with exact knowledge of what games you played and where did the winning amount circulated within the platform, I believe you can imagine how intertwined these funds is. So, either they're tracking these flows of fund or trying to find a fair way to get this settled, hence their post saying to submit additional information if you believe the case is unjustifiedly settled. This is my guess, I might be wrong, thus I'll inquire to BC.

@BC.Game Support

Hi everyone,

I'm writing to follow up on previous BC.Game message from 15 days ago, regarding my account being blocked on BC.Game. I've still not received any response from their support team, and my funds remain inaccessible since April 29....

@holydarkness, any news from your side ? (Thanks a lot)

I've reviewed the forum thread and noticed that several other users are experiencing similar issues. This suggests that there may be a wider problem with BC.Game's platform.

I also expect a swift resolution to regain access to my funds.

I'm very disappointed with the lack of customer service I've received so far. I hope that BC.Game will take my concerns seriously and address this issue promptly.

Thank you for your attention to this matter.

Sincerely,
0x1337

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

Quote from: 0x13370 on August 07, 2024, 06:52:35 AM

Hi everyone,

Following up on my previous message from 6 days ago, my account with BC.Game remains blocked, and I haven't received a response from their support team.

@BC.Game, I kindly request a prompt review of my case and a clear explanation for the account blockage.
Additionally, I expect a swift resolution to regain access to my funds.

Thank you for your attention to this matter.

Sincerely,
0x1337

Hi, I'll inquire to BC about this, but I believe the problem is not that simple... cross that, to say "not that simple" is an understatement, it's... "extremely complex". FAIK, casinos has these policies to void all of the betting related to the fund won from... cases like yours.

So, as the one with exact knowledge of what games you played and where did the winning amount circulated within the platform, I believe you can imagine how intertwined these funds is. So, either they're tracking these flows of fund or trying to find a fair way to get this settled, hence their post saying to submit additional information if you believe the case is unjustifiedly settled. This is my guess, I might be wrong, thus I'll inquire to BC.

0x13370

newbie

Activity: 29

Merit: 0

Quote from: 0x13370 on August 01, 2024, 11:25:56 AM

Quote from: BC.Game Support on August 01, 2024, 05:27:06 AM

Thank you for reaching out to BC.Game and expressing your concerns about our platform. First and foremost, we sincerely apologize for the inconvenience and trouble you have experienced.

After a detailed review, our risk control team identified that your account was involved in betting on a third-party slot with a vulnerability. To ensure the fairness and security of our platform, we immediately took necessary actions upon discovering this issue, including locking the account and removing the affected game from the platform.

According to our data, on April 29, 2024, you rapidly profited from the "Mahjong Master" game. After detecting the game vulnerability, our risk control team promptly removed the game and locked your account on April 30. The last game you played was "Cash The Gold Hold And Win."

We understand that this decision may be confusing to you. With your permission, we are disclosing some betting details related to this game to maintain platform transparency.

https://ibb.co/Z884J2v

Originally, this game had very low popularity. All these players joined on the same day, and most of them made profits.

Regarding your funds, if you believe there has been any misunderstanding or error in our handling of this matter, please provide additional information so we can further review it. We will do our best to ensure your situation is handled fairly and arrange for the appropriate handling of your funds.

Thank you again for your understanding and cooperation. Should you have any further questions or require additional assistance, please feel free to contact us.

Hello @BC.Game Support and thank you for your response and the additional information.

As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.

As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.

To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."

I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.

I would also appreciate more explanations on your response times and how your Customer Support has handled my case.

I look forward to your prompt response and hope for a satisfactory resolution.

Best regards.

_____________

Hi @holydarkness !

Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.

I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.

I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.

Thank you again for your understanding and cooperation.

Hi everyone,

Following up on my previous message from 6 days ago, my account with BC.Game remains blocked, and I haven't received a response from their support team.

@BC.Game, I kindly request a prompt review of my case and a clear explanation for the account blockage.
Additionally, I expect a swift resolution to regain access to my funds.

Thank you for your attention to this matter.

Sincerely,
0x1337

holydarkness

legendary

Activity: 2730

Merit: 1560

Yes, I'm an asshole

Quote from: khaled0111 on August 01, 2024, 03:46:29 PM

Quote from: holydarkness on August 01, 2024, 11:55:30 AM

The table they provided, of which contain the data of your winnings from Mahjong Master, indicated that you're profited 18,000 from it though, so if I'm not wrong and understand the table [and situation] correctly, you're actually in profited position and [you'll hate me for saying this] the amount they confiscated should be bigger, 12,000 vs. 18,000.

I believe that data in the table are for different users. Each row contain the data of a single user (username/game/wagered amount/won amount).
If am reading the table correctly, then user 0x1337 wagered 9714 and won 10323 (I suppose the currency is USD!)

The names of other users have been hidden probably for privacy reasons and because it's irrelevant in this case.

Oh, you're right. I somehow missed the ghost of column lines that missed to be white-out-ed above 0x1337's and assumed it's a display of cummulative bet winnings instead of a list of players. Re-reviewing the table, yes, I believe you're correct that OP seemed to won only 10,323 from Mahjong Master.

With this situation, I believe BC will --and in process of-- reviewing the total fund that is rightfully OP's and what should be negated from it due to the bugs, and will return them to OP suppose there is any that's yet to be payable.

p.s.: edited the quote on your post to fit the proper author

juicer07

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Activity: 42

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Looks more like he's the user 0x1337 and he spent around 9714.82 to profit 10323.4 based on the screenshot.

Quote from: holydarkness on August 01, 2024, 11:55:30 AM

Quote from: 0x13370 on August 01, 2024, 11:25:56 AM

Hello @BC.Game Support and thank you for your response and the additional information.

As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.

As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.

To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."

I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.

I would also appreciate more explanations on your response times and how your Customer Support has handled my case.

I look forward to your prompt response and hope for a satisfactory resolution.

Best regards.

_____________

Hi @holydarkness !

Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.

I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.

I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.

Thank you again for your understanding and cooperation.

Umm... I think that is what actually BC.Game Support trying to say, that if they acknowledge that your winnings are probably not purely and entirely from Mahjong Master, instead it came from several games, thus if you feel that the amount they confiscated [12,000 USD according to your narrative] is not correct, you're free to raise a dispute informing how the error happened.

The table they provided, of which contain the data of your winnings from Mahjong Master, indicated that you're profited 18,000 from it though, so if I'm not wrong and understand the table [and situation] correctly, you're actually in profited position and [you'll hate me for saying this] the amount they confiscated should be bigger, 12,000 vs. 18,000.

khaled0111

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Quote from: holydarkness on August 01, 2024, 11:55:30 AM

The table they provided, of which contain the data of your winnings from Mahjong Master, indicated that you're profited 18,000 from it though, so if I'm not wrong and understand the table [and situation] correctly, you're actually in profited position and [you'll hate me for saying this] the amount they confiscated should be bigger, 12,000 vs. 18,000.

I believe that data in the table are for different users. Each row contains the data of a single user (username/game/wagered amount/won amount).
If am reading the table correctly, then user 0x1337 wagered 9714 and won 10323 (I suppose the currency is USD!)

The names of other users have been hidden probably for privacy reasons and because it's irrelevant in this case.

Rating Place

legendary

Activity: 3920

Merit: 1061

Even if all the money was won at Mahjong Master, that doesn’t prove anything. Why is the claimed problem with Mahjong Master only occur at BC.game?

Topic: [BC.Game] 12K USDT locked - No Informations - page 2. (Read 2055 times)