Hi @holydarkness
Thank you for the effort you are putting in to resolve my issue.
I hope you have been able to gather more information or make some progress on your side. As for me, I am reaching out to professionals to push the matter further and pursue action against @BcGame if necessary.
Thank you again for your help and perseverance!
Best regards,
Topic: [BC.Game] 12K USDT locked - No Informations - page 4. (Read 1830 times)
Hi holydarkness and thank you for your help and the steps you are taking on my behalf. I am very grateful!
Have you heard any news or managed to contact other people from there?
I see that the account is active on the forum, but there has been no response here since the other day...
Thank again for your time!
Have you heard any news or managed to contact other people from there?
I see that the account is active on the forum, but there has been no response here since the other day...
Thank again for your time!
Hi, my sincerest apology, my weekend [technically, all my days, actually] was crazy that it completely went out of my mind. I am reaching one of my old contact now, and will be moving to another one if I can't get a better understanding of the situation from them, and to another one, and so on. Once again, I apologize for hanging you dry.
Hi holydarkness and thank you for your help and the steps you are taking on my behalf. I am very grateful!
Have you heard any news or managed to contact other people from there?
I see that the account is active on the forum, but there has been no response here since the other day...
Thank again for your time!
Have you heard any news or managed to contact other people from there?
I see that the account is active on the forum, but there has been no response here since the other day...
Thank again for your time!
One month is crazy. Efialtis has been on this, holydarkness has been on them, it’s inexcusable at this point.
I'd like to think that there is a reason behind this. BC's representative previously said their decision came from a thorough investigation, and later on, they give further information that [to clarify things with the community] they're finalizing details. So, it's either they're in process of clearing permit to release information regarding OP's case or perhaps [hopefully] they found an error on their investigation during those final inquiry and have to redo the entire investigation.
OP, I am really sorry for the inconvenience you experienced and I know it'll ask you too much to wait, but please bear with us a little bit more. If there's still no answer from BC by the weekend, I'll try to reach to several other contacts on BC [other than the one being in touch with me] and get them to look into it on.
One month is crazy. Efialtis has been on this, holydarkness has been on them, it’s inexcusable at this point.
Thanks for the heads-up!
I really appreciate your help with this.
Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.
Could you give them another nudge for me?
Thanks!
I really appreciate your help with this.
Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.
Could you give them another nudge for me?
Thanks!Already one month has been passed since this accusation was created. And the only response from BCgame support was 15 days ago. BCgame team had said this in the support email message: "Please note that the decision to permanently lock your account has been made after a thorough and fair investigation".
If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.
If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.
I nudged them on 28th, but I can see that my DM is not read yet as per the time I made this post. Let me see if I can get their attention or perhaps learn about the current situation from other means of contact on BC, perhaps there is a reason why their response for this matter comes late, as opposed to their almost always very prompt action that we witnessed in the past.
Already one month has been passed since this accusation was created. And the only response from BCgame support was 15 days ago. BCgame team had said this in the support email message: "Please note that the decision to permanently lock your account has been made after a thorough and fair investigation".
If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.
If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.
Thanks for the heads-up!
I really appreciate your help with this.
Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.
Could you give them another nudge for me? Thanks!
I really appreciate your help with this.
Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.
Could you give them another nudge for me?
Thanks! Hi RatingPlace, thanks for interest.
No, unfortunately I have not received any response, nor even an update.
No, unfortunately I have not received any response, nor even an update.
Hmm... I got in touch with my contact at BC right after my post on 23 June, and I got a reply the next day saying that they'll give an update soon. Maybe they got busy with other cases and forgot to get to this one. Allow me to nudge them again.
Hi RatingPlace, thanks for interest.
No, unfortunately I have not received any response, nor even an update.
No, unfortunately I have not received any response, nor even an update.
Any updates on this one?
Hi holydarkness
I apologize for the confusion; I did not phrase my message correctly.
I was indeed addressing BC Game, while thanking Pmalek for his request for an update.
Sorry, and thank you all for your valuable help.
I apologize for the confusion; I did not phrase my message correctly.
I was indeed addressing BC Game, while thanking Pmalek for his request for an update.
Sorry, and thank you all for your valuable help.
Hello @Pmalek,
Thank you for your response.
I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.
Please consider that my funds have been blocked since April 30th without explanation on your end.
Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.
Thank you for your immediate attention to this matter.
Thank you for your response.
I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.
Please consider that my funds have been blocked since April 30th without explanation on your end.
Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.
Thank you for your immediate attention to this matter.
Pmalek is not representative of BC, he's simply trying to do you a favor by asking about an update. And he has no control over how fast can BC reply you, and their silence does not involve or affect his reputation, just like his [and any of us here who simply tries to help] "inactivity" to address your issue can damage BC's reputation. We're here simply to help.
With that said, I'll nudge BC once more, ask them to give a follow up.
Hello @Pmalek,
Thank you for your response.
I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.
Please consider that my funds have been blocked since April 30th without explanation on your end.
Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.
Thank you for your immediate attention to this matter.
Thank you for your response.
I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.
Please consider that my funds have been blocked since April 30th without explanation on your end.
Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.
Thank you for your immediate attention to this matter.
@BC.Game Support
Has there been any development in this case? Perhaps you shared the information with the player in private. He hasn't been online in about a week.
Please also tend to the case on AskGambers because the time for your response has expired.
Has there been any development in this case? Perhaps you shared the information with the player in private. He hasn't been online in about a week.
Please also tend to the case on AskGambers because the time for your response has expired.
Thank you for your patience.
We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.
We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.
I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
"I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP."
Yup, that`s also what I was told, I just didn`t want to disclose because they said they would post here themselves (been a while though).
efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.
In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.
I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.
In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.
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