[BC.Game] 12K USDT locked - No Informations - page 4.

JollyGood

legendary

Activity: 2534

Merit: 1713

Top Crypto Casino

Quote from: AHOYBRAUSE on July 26, 2024, 06:04:30 AM

The more important question is, what happens with the money?
They don't show any proof, just some empty words about what supposedly has happened. How can we or anyone believe that without and evidence provided by bc?
These are shady tactics, basically any big casino win can just be deleted if they think it's necessary. That is some disgusting behaviour, just another reason I am more than glad I have left their signature campaign.
They are basically pulling a move straight out of the rollbit scamming handbook. Throw out some blatant accusation without providing any proof whatsoever. And the next reply will probably be never or in several weeks time.
I am sure losses that have been made on the same provider/game will not get refunded to players. Easy way to freeroll your players, that's great work BC! Seems like the new CEO has already made some adjustments to increase profit.

If BC.Game are trying to have the case re-opened at AskGamblers to present their side of the story with evidence in an attempt to get the matter resolved, surely that is a good thing. Yes they have not presented any evidence in their posts but they have made it clear as far as they are concerned the OP exploited a flaw in the third party game.

If the case is re-opened it will also allow the OP the opportunity to push for a resolution in his favour when he also is allowed to challenge the evidence presented by BC.Game therefore accusing or alluding to them carrying out scams on gullible victims seems exaggerated.

Quote from: holydarkness on July 26, 2024, 11:08:56 AM

Quote from: AHOYBRAUSE on July 26, 2024, 06:04:30 AM

Umm... I believe this is why they try to get in touch with AG to reopen the case. Their latest post on AG [as well as being hinted here] seems pointing out to a situation where they're collecting evidence and details involved in the situation. Hopefully, with this case being back in motion, and suppose they can re-open their case on AG, they'll finally be able to present the evidence to the arbitrator so AG can pull a conclusion.

If AskGamblers are allowed to make a decision based on all available evidence, it absolutely seems the best way out this situation.

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: AHOYBRAUSE on July 26, 2024, 06:04:30 AM

Quote from: JollyGood on July 26, 2024, 04:28:46 AM

I am new to this thread, I found it very late and it does seem to be over after what BC.Game wrote in their most recent post. It seems as though BC.Game have decided to add $37 (the balance before the disputed wins) back to the account of the OP after accusing him of exploiting a flaw in a third party game. How common is it for any of the three parties to have a case re-opened if there is no 100% consensus between all of them?

If the OP wants it re-opened but BC.Game do not, it will be interesting to see what action AskGamblers take.

Quote from: holydarkness on July 26, 2024, 03:54:09 AM

I was previously informed by my contact that they're in an attempt to get in touch with AG to get this case resolved. I think, in the past, they can't submit their reply in time because they're still gathering some data to be sure with the findings and apparently forgot to ask for extra time for it. Let me try to reach them again and see if I can get more info on their progress with AG.

The more important question is, what happens with the money?
They don't show any proof, just some empty words about what supposedly has happened. How can we or anyone believe that without and evidence provided by bc?
These are shady tactics, basically any big casino win can just be deleted if they think it's necessary. That is some disgusting behaviour, just another reason I am more than glad I have left their signature campaign.
They are basically pulling a move straight out of the rollbit scamming handbook. Throw out some blatant accusation without providing any proof whatsoever. And the next reply will probably be never or in several weeks time.
I am sure losses that have been made on the same provider/game will not get refunded to players. Easy way to freeroll your players, that's great work BC! Seems like the new CEO has already made some adjustments to increase profit.

Umm... I believe this is why they try to get in touch with AG to reopen the case. Their latest post on AG [as well as being hinted here] seems pointing out to a situation where they're collecting evidence and details involved in the situation. Hopefully, with this case being back in motion, and suppose they can re-open their case on AG, they'll finally be able to present the evidence to the arbitrator so AG can pull a conclusion.

AHOYBRAUSE

hero member

Activity: 798

Merit: 896

Wheel of Whales 🐳

Quote from: JollyGood on July 26, 2024, 04:28:46 AM

I am new to this thread, I found it very late and it does seem to be over after what BC.Game wrote in their most recent post. It seems as though BC.Game have decided to add $37 (the balance before the disputed wins) back to the account of the OP after accusing him of exploiting a flaw in a third party game. How common is it for any of the three parties to have a case re-opened if there is no 100% consensus between all of them?

If the OP wants it re-opened but BC.Game do not, it will be interesting to see what action AskGamblers take.

Quote from: holydarkness on July 26, 2024, 03:54:09 AM

I was previously informed by my contact that they're in an attempt to get in touch with AG to get this case resolved. I think, in the past, they can't submit their reply in time because they're still gathering some data to be sure with the findings and apparently forgot to ask for extra time for it. Let me try to reach them again and see if I can get more info on their progress with AG.

The more important question is, what happens with the money?
They don't show any proof, just some empty words about what supposedly has happened. How can we or anyone believe that without and evidence provided by bc?
These are shady tactics, basically any big casino win can just be deleted if they think it's necessary. That is some disgusting behaviour, just another reason I am more than glad I have left their signature campaign.
They are basically pulling a move straight out of the rollbit scamming handbook. Throw out some blatant accusation without providing any proof whatsoever. And the next reply will probably be never or in several weeks time.
I am sure losses that have been made on the same provider/game will not get refunded to players. Easy way to freeroll your players, that's great work BC! Seems like the new CEO has already made some adjustments to increase profit.

JollyGood

legendary

Activity: 2534

Merit: 1713

Top Crypto Casino

This makes sense now, thank you for explaining.

Quote from: holydarkness on July 26, 2024, 04:32:53 AM

About the last part, I think you misunderstand the situation I tried to explain. On my lastest exchange of communications with BC, they are intended to re-open the case with AG, to get it resolved, as it's currently marked as unresolved and lowered their score. So, I believe both parties [OP and BC] are in the same page about this, to get AG to reopen their thread.

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: JollyGood on July 26, 2024, 04:28:46 AM

I am new to this thread, I found it very late and it does seem to be over after what BC.Game wrote in their most recent post. It seems as though BC.Game have decided to add $37 (the balance before the disputed wins) back to the account of the OP after accusing him of exploiting a flaw in a third party game. How common is it for any of the three parties to have a case re-opened if there is no 100% consensus between all of them?

If the OP wants it re-opened but BC.Game do not, it will be interesting to see what action AskGamblers take.

Quote from: holydarkness on July 26, 2024, 03:54:09 AM

I was previously informed by my contact that they're in an attempt to get in touch with AG to get this case resolved. I think, in the past, they can't submit their reply in time because they're still gathering some data to be sure with the findings and apparently forgot to ask for extra time for it. Let me try to reach them again and see if I can get more info on their progress with AG.

About the last part, I think you misunderstand the situation I tried to explain. On my lastest exchange of communications with BC, they are intended to re-open the case with AG, to get it resolved, as it's currently marked as unresolved and lowered their score. So, I believe both parties [OP and BC] are in the same page about this, to get AG to reopen their thread.

JollyGood

legendary

Activity: 2534

Merit: 1713

Top Crypto Casino

I am new to this thread, I found it very late and it does seem to be over after what BC.Game wrote in their most recent post. It seems as though BC.Game have decided to add $37 (the balance before the disputed wins) back to the account of the OP after accusing him of exploiting a flaw in a third party game. How common is it for any of the three parties to have a case re-opened if there is no 100% consensus between all of them?

If the OP wants it re-opened but BC.Game do not, it will be interesting to see what action AskGamblers take.

Quote from: holydarkness on July 26, 2024, 03:54:09 AM

I was previously informed by my contact that they're in an attempt to get in touch with AG to get this case resolved. I think, in the past, they can't submit their reply in time because they're still gathering some data to be sure with the findings and apparently forgot to ask for extra time for it. Let me try to reach them again and see if I can get more info on their progress with AG.

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: logfiles on July 25, 2024, 06:55:59 PM

Quote from: BC.Game Support on July 24, 2024, 08:10:05 PM

After a thorough investigation, it was determined that OP's account was involved in exploiting a technical issue in a third-party game, which created an unfair advantage. As per our terms and conditions, specifically section 13 on Advantage Play, we have taken necessary actions, including removing the game provider and accounts involved.

Your account balance prior to this incident was $37, and we are prepared to restore this amount to you.

Thank you for your understanding and cooperation.

I see the complaint on Askgamblers was closed as unresolved due to no response within the given time frame. Now that you finally concluded the investigation, isn't it possible to re-open the complaint thread to add on more information about the case so that mediators work around it?

Details regarding the exploitation are easier to share over there rather than here in public. What do you think?

I was previously informed by my contact that they're in an attempt to get in touch with AG to get this case resolved. I think, in the past, they can't submit their reply in time because they're still gathering some data to be sure with the findings and apparently forgot to ask for extra time for it. Let me try to reach them again and see if I can get more info on their progress with AG.

logfiles

copper member

Activity: 2198

Merit: 1837

🌀 Cosmic Casino

Quote from: BC.Game Support on July 24, 2024, 08:10:05 PM

After a thorough investigation, it was determined that OP's account was involved in exploiting a technical issue in a third-party game, which created an unfair advantage. As per our terms and conditions, specifically section 13 on Advantage Play, we have taken necessary actions, including removing the game provider and accounts involved.

Your account balance prior to this incident was $37, and we are prepared to restore this amount to you.

Thank you for your understanding and cooperation.

I see the complaint on Askgamblers was closed as unresolved due to no response within the given time frame. Now that you finally concluded the investigation, isn't it possible to re-open the complaint thread to add on more information about the case so that mediators work around it?

Details regarding the exploitation are easier to share over there rather than here in public. What do you think?

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: Rating Place on July 24, 2024, 11:30:36 PM

OP can you give us some more background on your casino play? Do you know which game is in question? Did you just start playing the game?

Quote from: AHOYBRAUSE on July 25, 2024, 03:34:30 AM

If this incident doesn't have any private data would you be so kind and show the public which "technical issue" you are talking about?. Also which 3rd party provider and game are you talking about?
Since they are removed I don't see any problem with sharing this to the community.

Just your statement isn't enough proof OP did anything wrong here. Sure some will believe it for whatever reason but I could also just claim your games are rigged, and I don't have proof for that as well.

You should at least provide some evidence.

Depending on which third party it is, I don't think it's that feasible to share details or even the name of the game. Even with the game removed from BC, it's probably still playable in other casino, and sharing some details here might fish problems [perhaps even legal issues between BC and the provider] as the details can be used to abuse the game on other casino.

Perhaps the best approach will be as what Peeps suggested, for OP himself to give details of the game he played, or some insight from his side about this recent development.

AHOYBRAUSE

hero member

Activity: 798

Merit: 896

Wheel of Whales 🐳

Quote from: BC.Game Support on July 24, 2024, 08:10:05 PM

After a thorough investigation, it was determined that OP's account was involved in exploiting a technical issue in a third-party game, which created an unfair advantage. As per our terms and conditions, specifically section 13 on Advantage Play, we have taken necessary actions, including removing the game provider and accounts involved.

Your account balance prior to this incident was $37, and we are prepared to restore this amount to you.

Thank you for your understanding and cooperation.

If this incident doesn't have any private data would you be so kind and show the public which "technical issue" you are talking about?. Also which 3rd party provider and game are you talking about?
Since they are removed I don't see any problem with sharing this to the community.

Just your statement isn't enough proof OP did anything wrong here. Sure some will believe it for whatever reason but I could also just claim your games are rigged, and I don't have proof for that as well.

You should at least provide some evidence.

Rating Place

legendary

Activity: 3934

Merit: 1061

OP can you give us some more background on your casino play? Do you know which game is in question? Did you just start playing the game?

BC.Game Support

copper member

Activity: 93

Merit: 55

Official Support Handle for BC.Game

After a thorough investigation, it was determined that OP's account was involved in exploiting a technical issue in a third-party game, which created an unfair advantage. As per our terms and conditions, specifically section 13 on Advantage Play, we have taken necessary actions, including removing the game provider and accounts involved.

Your account balance prior to this incident was $37, and we are prepared to restore this amount to you.

Thank you for your understanding and cooperation.

Rating Place

legendary

Activity: 3934

Merit: 1061

Quote from: BC.Game Support on June 17, 2024, 08:12:39 PM

Thank you for your patience.

We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.

BC said this June 18. If they didn’t have proof, they shouldn’t have taken the $12k.

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: 0x13370 on July 19, 2024, 02:34:36 AM

Hi @holydarkness

Thank you for the effort you are putting in to resolve my issue.

I hope you have been able to gather more information or make some progress on your side. As for me, I am reaching out to professionals to push the matter further and pursue action against @BcGame if necessary.

Thank you again for your help and perseverance!

Best regards,

Hi, actually, yes. I've got a prompt reply after I tried to get through several people back in 12 July. If I am not mistaken, they were trying to get in touch with AG to finalize the case. Let me try to get an update from them again. Sorry for the inconvenience and long wait.

0x13370

newbie

Activity: 29

Merit: 0

Hi @holydarkness

Thank you for the effort you are putting in to resolve my issue.

I hope you have been able to gather more information or make some progress on your side. As for me, I am reaching out to professionals to push the matter further and pursue action against @BcGame if necessary.

Thank you again for your help and perseverance!

Best regards,

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: 0x13370 on July 11, 2024, 04:11:58 PM

Hi holydarkness and thank you for your help and the steps you are taking on my behalf. I am very grateful!

Have you heard any news or managed to contact other people from there?

I see that the account is active on the forum, but there has been no response here since the other day...

Thank again for your time!

Hi, my sincerest apology, my weekend [technically, all my days, actually] was crazy that it completely went out of my mind. I am reaching one of my old contact now, and will be moving to another one if I can't get a better understanding of the situation from them, and to another one, and so on. Once again, I apologize for hanging you dry.

0x13370

newbie

Activity: 29

Merit: 0

Hi holydarkness and thank you for your help and the steps you are taking on my behalf. I am very grateful!

Have you heard any news or managed to contact other people from there?

I see that the account is active on the forum, but there has been no response here since the other day...

Thank again for your time!

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: Rating Place on July 03, 2024, 02:02:06 PM

One month is crazy. Efialtis has been on this, holydarkness has been on them, it’s inexcusable at this point.

I'd like to think that there is a reason behind this. BC's representative previously said their decision came from a thorough investigation, and later on, they give further information that [to clarify things with the community] they're finalizing details. So, it's either they're in process of clearing permit to release information regarding OP's case or perhaps [hopefully] they found an error on their investigation during those final inquiry and have to redo the entire investigation.

OP, I am really sorry for the inconvenience you experienced and I know it'll ask you too much to wait, but please bear with us a little bit more. If there's still no answer from BC by the weekend, I'll try to reach to several other contacts on BC [other than the one being in touch with me] and get them to look into it on.

Rating Place

legendary

Activity: 3934

Merit: 1061

One month is crazy. Efialtis has been on this, holydarkness has been on them, it’s inexcusable at this point.

holydarkness

legendary

Activity: 2758

Merit: 1603

Yes, I'm an asshole

Quote from: 0x13370 on July 03, 2024, 07:31:06 AM

Thanks for the heads-up!

I really appreciate your help with this.
Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.

Could you give them another nudge for me? Huh

Thanks!

Quote from: Mahdirakib on July 03, 2024, 12:11:54 PM

Already one month has been passed since this accusation was created. And the only response from BCgame support was 15 days ago. BCgame team had said this in the support email message: "Please note that the decision to permanently lock your account has been made after a thorough and fair investigation".

If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.

I nudged them on 28th, but I can see that my DM is not read yet as per the time I made this post. Let me see if I can get their attention or perhaps learn about the current situation from other means of contact on BC, perhaps there is a reason why their response for this matter comes late, as opposed to their almost always very prompt action that we witnessed in the past.

Topic: [BC.Game] 12K USDT locked - No Informations - page 4. (Read 2188 times)