Hello @Pmalek,
Thank you for your response.
I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.
Please consider that my funds have been blocked since April 30th without explanation on your end.
Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.
Thank you for your immediate attention to this matter.
Topic: [BC.Game] 12K USDT locked - No Informations - page 4. (Read 1504 times)
@BC.Game Support
Has there been any development in this case? Perhaps you shared the information with the player in private. He hasn't been online in about a week.
Please also tend to the case on AskGambers because the time for your response has expired.
Has there been any development in this case? Perhaps you shared the information with the player in private. He hasn't been online in about a week.
Please also tend to the case on AskGambers because the time for your response has expired.
Thank you for your patience.
We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.
We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.
I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
"I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP."
Yup, that`s also what I was told, I just didn`t want to disclose because they said they would post here themselves (been a while though).
efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.
In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.
I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.
efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.
In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.
efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.
Hit them up again, asking them to respond here - as said before, I don`t know who`s right or who`s wrong here but some kind of statement will be appreciated.
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.
Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?
They are on it
Dear BC.Game Support Team,
My username is “0x13370”, and I am writing to address an ongoing issue with my account, which has been locked since April 29th, with over $12,000 in funds inaccessible. Despite completing all KYC verification steps and receiving confirmation of an active account, I am still facing this blockade.
I have attempted to resolve this matter through various channels: via email since April 30th, on Bitcointalk since June 3rd, and through a complaint on AskGamblers. The lack of a substantive response on any of these platforms is concerning. Moreover, the silence on AskGamblers, despite assurances of a forthcoming reply, is particularly disconcerting.
The notification regarding the permanent lock on my account mentions rule violations, yet no specifics have been provided regarding these alleged violations. This lack of transparency is troubling and necessitates a more assertive approach to seek resolution.
I am reaching out not in a confrontational manner but in pursuit of a fair and professional resolution. While I am exploring all necessary steps, including legal recourse, to ensure a just outcome, I remain hopeful that we can resolve this matter amicably.
Your prompt and detailed response addressing my concerns would be greatly appreciated. I am committed to seeing this through to a satisfactory conclusion, regardless of the cost or effort involved.
Thank you for your immediate attention to this urgent matter.
Sincerely.
efialtis, holydarkness, Rating Place
Thank you for the update. I appreciate your assistance and will wait for further information.
Let me know if there's anything else you need!
Let me know if there's anything else you need!
I was told they would be posting here shortly - followed up, too.
Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
Hello,
Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.
I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.
I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.
Thank you to everyone who has supported me so far.
In an ideal world, yes, cases will be solved in matter of hours and wait for a bit longer is not needed. But understand that things doesn't happen the way we want, and that your situation here was BC already made a ruling, of which they'll once again re-open it and re-investigate, thanks to efialtis. That situation require time, if not longer than a normal ones.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.
https://talkimg.com/images/2024/06/06/cM1SZ.jpeg
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
Hello,
Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.
I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.
I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.
Thank you to everyone who has supported me so far.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.
The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.
I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation:
Live Chat answer:
Answer from support after unlock request (email):
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.
I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation: https://talkimg.com/images/2024/06/06/cGbUP.jpeg
Live Chat answer: https://talkimg.com/images/2024/06/06/cGpRq.jpeg
Answer from support after unlock request (email): https://talkimg.com/images/2024/06/06/cGeQD.png
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...
KYC Confirmation: https://talkimg.com/images/2024/06/06/cGbUP.jpeg
Live Chat answer: https://talkimg.com/images/2024/06/06/cGpRq.jpeg
Answer from support after unlock request (email): https://talkimg.com/images/2024/06/06/cGeQD.png
I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...
I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.
Thank you for your help and valuable advice.
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.
Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?
They are on it
I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.
Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.
Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?
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