Topic: [BC.Game] 12K USDT locked - No Informations - page 3. (Read 2188 times)

Hi, I'll inquire to BC about this, but I believe the problem is not that simple... cross that, to say "not that simple" is an understatement, it's... "extremely complex". FAIK, casinos has these policies to void all of the betting related to the fund won from... cases like yours.

So, as the one with exact knowledge of what games you played and where did the winning amount circulated within the platform, I believe you can imagine how intertwined these funds is. So, either they're tracking these flows of fund or trying to find a fair way to get this settled, hence their post saying to submit additional information if you believe the case is unjustifiedly settled. This is my guess, I might be wrong, thus I'll inquire to BC.

Hi everyone,

Following up on my previous message from 6 days ago, my account with BC.Game remains blocked, and I haven't received a response from their support team.

@BC.Game, I kindly request a prompt review of my case and a clear explanation for the account blockage.
Additionally, I expect a swift resolution to regain access to my funds.

Thank you for your attention to this matter.

Sincerely,
0x1337

Oh, you're right. I somehow missed the ghost of column lines that missed to be white-out-ed above 0x1337's and assumed it's a display of cummulative bet winnings instead of a list of players. Re-reviewing the table, yes, I believe you're correct that OP seemed to won only 10,323 from Mahjong Master.

With this situation, I believe BC will --and in process of-- reviewing the total fund that is rightfully OP's and what should be negated from it due to the bugs, and will return them to OP suppose there is any that's yet to be payable.

p.s.: edited the quote on your post to fit the proper author

Looks more like he's the user 0x1337 and he spent around 9714.82 to profit 10323.4  based on the screenshot.

I believe that data in the table are for different users. Each row contains the data of a single user (username/game/wagered amount/won amount).
If am reading the table correctly, then user 0x1337 wagered 9714 and won 10323 (I suppose the currency is USD!)

The names of other users have been hidden probably for privacy reasons and because it's irrelevant in this case.

Even if all the money was won at Mahjong Master, that doesn’t prove anything. Why is the claimed problem with Mahjong Master only occur at BC.game?

Umm... I think that is what actually BC.Game Support trying to say, that if they acknowledge that your winnings are probably not purely and entirely from Mahjong Master, instead it came from several games, thus if you feel that the amount they confiscated [12,000 USD according to your narrative] is not correct, you're free to raise a dispute informing how the error happened.

The table they provided, of which contain the data of your winnings from Mahjong Master, indicated that you're profited 18,000 from it though, so if I'm not wrong and understand the table [and situation] correctly, you're actually in profited position and [you'll hate me for saying this] the amount they confiscated should be bigger, 12,000 vs. 18,000.

Hello @BC.Game Support and thank you for your response and the additional information.

As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.

As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.

To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."

I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.

I would also appreciate more explanations on your response times and how your Customer Support has handled my case.

I look forward to your prompt response and hope for a satisfactory resolution.

Best regards.

_____________

Hi @holydarkness !

Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.

I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.

I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.

Thank you again for your understanding and cooperation.

[Reuploading the image through talkimg and quoting the post in full for reference]

I checked and can't find "mahjong master" on their search result, so I assume they've indeed temporarily removing them from the site for security reason. OP, did you played mahjong master in one or more of your session on BC?

And BC.Game Support, about the last two paragraph of your post, do I understand correctly that you're intended to only confiscate OP's winning from the buggy game and release the rest of his fund that is not related or earned from Mahjong Master?

Thank you for reaching out to BC.Game and expressing your concerns about our platform. First and foremost, we sincerely apologize for the inconvenience and trouble you have experienced.

After a detailed review, our risk control team identified that your account was involved in betting on a third-party slot with a vulnerability. To ensure the fairness and security of our platform, we immediately took necessary actions upon discovering this issue, including locking the account and removing the affected game from the platform.

According to our data, on April 29, 2024, you rapidly profited from the "Mahjong Master" game. After detecting the game vulnerability, our risk control team promptly removed the game and locked your account on April 30. The last game you played was "Cash The Gold Hold And Win."

We understand that this decision may be confusing to you. With your permission, we are disclosing some betting details related to this game to maintain platform transparency.

https://ibb.co/Z884J2v

Originally, this game had very low popularity. All these players joined on the same day, and most of them made profits.

Regarding your funds, if you believe there has been any misunderstanding or error in our handling of this matter, please provide additional information so we can further review it. We will do our best to ensure your situation is handled fairly and arrange for the appropriate handling of your funds.

Thank you again for your understanding and cooperation. Should you have any further questions or require additional assistance, please feel free to contact us.

Thank you for this. Now that you've done your part, let me try to get in touch with BC staff and see if they'll make an exception for this situation and willing to, given we have your consent, release that info and make things more transparent.

I can see that they've start addressing other matters on other threads, this shouldn't take long.

« I agree that BC.Game can publish my gaming history here in the context of this matter. »

One of the easiest thing that I can think off of my head right now will be for you to give your consent to BC to publish your betting history to verify the game in question. Past cases tell me that casinos are reluctant to do so due to privacy policy, one thing that they respected very much for their customer, but I think there is a way to provide betting history without compromising your privacy, suppose you give your consent.

So, OP, since you can't access your site and provide the history for us yourself, do you allow BC to publish the betting history for us? I'll need your written consent here, and after that, I'll try to notify my contact, see if they can make an exception and arrange a strictly-what's-needed screenshot to be published.

I have unfortunately been unable to access my account for the past three months. This is why I am awaiting evidence from BC...

I don't think OP do, I previously was about to ask the same, for OP to share a screenshot of his betting history, but upon revisiting his earlier post, number #14 [I needed that for refresher course because this case dragged a bit too long and some details already blurred away on my mind], I think he got completely locked away from his account despite the KYC.

I'll try if I can get more info about this game and/or other details from BC later today when I have more time at hand.

Can you still log into your account?
Maybe it's easier to show your game history and show that most of the wins indeed come from the games you just mentioned.
Otherwise somebody here might say you can just name random games/providers.

By the way, I have checked myself and the above mentioned games are still on the site and able to play.

So if the wins indeed come from these games we have a problem with BC lying, allegedly of course.

Based on my research, the game in question is still playable...

It is "Fortune Rabbit - PG Soft," and my winnings also came from several games provided by 1Spin4Win (Hold&Win - Cash The Gold), Crazy Time which are also still accessible...

If he mentions the name of the game and it's still playable at other casinos, then I back the OP. This invalidates BC.game's accusation.

Hello @BC.Game Support

Thank you for your response, but unfortunately, it is not satisfactory.

Firstly, I find your response time completely unacceptable. My account has been blocked for three months now, and no proof has been provided.

Moreover, the amount won pertains to several games, not just one. I am currently gathering evidence on my end, but I would like you to provide me with the complete game history related to my account.

I assure you that I have not exploited any bugs and have never taken advantage of any glitches in your services. It is incomprehensible that it has taken this long to provide me with a response that lacks any supporting evidence.

I am requesting more detailed information, either publicly or privately, as you prefer. I am prepared to reopen the complaint filed on AskGamblers upon receiving additional information from you.

I am confident that we can reach a mutual agreement. Therefore, I eagerly await the details of your "thorough investigation" as mentioned earlier.

Should this matter remain unresolved, I will pursue all available avenues to recover my previous winnings.

I look forward to your prompt response.

Best regards,

0x1337

Well I can only hope AG will somehow be able to help in this case.
I still think it's highly questionable to make bold statements without showing any proof, as if OP would say "yeah, that's right". If they take this serious they should at least present their "evidence" to AG and they can make a judgement on that, that's the least that should happen imo.

Just making throwing whatever accusation into the room without any form of evidence is just now how it's supposed to be. Rollbit does the same thing and basically never returns to the thread again even though there are many question surrounding their statement.
The more these casinos are successful with this kind of action against players the more we will see it happen, and that's very dangerous.