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Topic: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥 - page 47. (Read 80171 times)

legendary
Activity: 3486
Merit: 2287
Top Crypto Casino
It is now over 1 week and they have not replied. I never received a email and I never received a reply to my messages.

chat support is useless and keep repeating wait 24 hours.

@bcgamescammers came and started an accusation, writes about an incompetent chat support and then?

His problem was probably solved and he was able to pay out his winnings. Some feedback here in the thread for all involved would have been good if everything worked out now!
legendary
Activity: 1918
Merit: 3047
LE ☮︎ Halving es la purga
Some forum new members are not familiar with scam accusation format and don't attach enough information on the accusation. Lack of information means it is harder to check and judge that between two sides, the platform and user, who took wrong actions.
If a forum member needs to achieve a fair investigation of his incident, then he should be directly interested in giving the most complete information about his claim for consideration. This is absolutely logical and those who need to resolve the issue will sooner or later realize it themselves, if initially there was no such understanding.

... well, it's the starting point, if they "screw you over" the first thing is to look for the regular channels, since whining and/or the story that this casino is a scam, it only hinders, so, just add your claim in the right way... `speech'  (story) + evidence.

Brief reminder, it is always useful for me to remember it.
The TOC of this casino and any other will always have a grey area. Consequently, there are only Casinos with reputation, and a management of solutions to the inconveniences that makes them stand out.
sr. member
Activity: 476
Merit: 307
Some forum new members are not familiar with scam accusation format and don't attach enough information on the accusation. Lack of information means it is harder to check and judge that between two sides, the platform and user, who took wrong actions.
If a forum member needs to achieve a fair investigation of his incident, then he should be directly interested in giving the most complete information about his claim for consideration. This is absolutely logical and those who need to resolve the issue will sooner or later realize it themselves, if initially there was no such understanding.
It is not every  information that should be shared to the public especially for a case that you are not convinced that casino want to scam you. For the case in question, it is possible the casino is following their procedure in handling the issue and the person involved has not come to the conclusion that he has been scammed so it is still an open case that requires keeping some information out of the public domain. It could actually get the point that he has to released those information, depending on the response he receive from the team.
hero member
Activity: 672
Merit: 890
Top Crypto Casino
Some forum new members are not familiar with scam accusation format and don't attach enough information on the accusation. Lack of information means it is harder to check and judge that between two sides, the platform and user, who took wrong actions.
If a forum member needs to achieve a fair investigation of his incident, then he should be directly interested in giving the most complete information about his claim for consideration. This is absolutely logical and those who need to resolve the issue will sooner or later realize it themselves, if initially there was no such understanding.
legendary
Activity: 3248
Merit: 1179
...

To be honest, I did not quite understand what problem you had to face. Were your funds frozen for some unknown reason? Or did you lose funds while playing games? Can you tell in more detail what exactly happened, because so far your post sounds rather vague and general, and I don't understand what kind of unpleasant situation happened to you.

Check his post history, with just 5 posts it's not hard to find the post where he described his problem. But except for his words, there's nothing else, and if he believes that he has a strong case he should create a post in the scam accusations section... He needs just a few clicks to find the section and proper scam accusation format.

I partially agree with him, many crypto casinos have such ToS that they can ban who they want and when they want, without any serious reasons why they do it. This is the second similar case with BC.Game (https://bitcointalksearch.org/topic/bc-game-account-is-locked-5503878), and there is a logic behind MFreM words:

So even if I was ToS compliant, they can close my account based on just suspecting I breached it. This is something I cannot argue with, it is in the ToS after all. (Side note: in my opinion, this clause, along with point 2.1.13, is essentially a ban-anyone wildcard, as "prohibited techniques" are not properly defined, nor is what they mean by "reasonable ground to suspect".)

This can happen to anyone, and if it happens what we can really do about it? They can say we used prohibited techniques, we will ask them to explain it, and their answer will simply be "We can't reveal that it's casino policy"!
hero member
Activity: 504
Merit: 816
Top Crypto Casino

Before I became a 'newbie', I was a long-time lurker, in read-only mode, browsing this forum to find new casinos and check them out. The very reason I registered was to post in this very topic, as I had no other way to resolve my issue but to go public somewhere. As I mentioned before, the support team essentially ignores me, and there is no regulatory body for offshore casinos to turn to.

This is the thing I hate most about offshore casinos: they can do absolutely anything, and there is no way to hold them accountable. Their ToS states that they are not liable for anything, they reserve the right to ban anyone, confiscate funds, and do whatever they want. The only reason they don't just run off with everyone's money is that they make more money by not doing so. They are a business, after all. However, if they were to run off, they would face absolutely no consequences. In such a poorly regulated environment, adhering to the ToS is more of a goodwill gesture than a rule. Unfortunately, no respectable gambling authority allows crypto payments or gives licenses to crypto casinos yet, so it's either fiat or risking this.

I have no interest in your banner campaign because, you know, I have a far bigger issue right now. I might be too naive, but it never even crossed my mind that I could be viewed as a malicious actor throwing fake accusations, outright lies, or attacking someone's favorite, perfect casino just so they lose some forum promotion campaign. In my opinion, this is an insanely paranoid way of thinking, and I really hope this is not the norm.

You are right that I did not provide proof and the lack of it hurts my credibility. Though I am not sure what would suffice as proof. Perhaps I could anonymize and show my emails with the support. In hindsight, I should have already included them. I will make sure to get around to it soon. Until then, please lets imagine a world in which what I wrote previously is true. In that purely hypothetical scenario, what would you do in my place?

To be honest, I did not quite understand what problem you had to face. Were your funds frozen for some unknown reason? Or did you lose funds while playing games? Can you tell in more detail what exactly happened, because so far your post sounds rather vague and general, and I don't understand what kind of unpleasant situation happened to you.
hero member
Activity: 3178
Merit: 977
www.Crypto.Games: Multiple coins, multiple games
You are right that I did not provide proof and the lack of it hurts my credibility. Though I am not sure what would suffice as proof. Perhaps I could anonymize and show my emails with the support. In hindsight, I should have already included them. I will make sure to get around to it soon. Until then, please lets imagine a world in which what I wrote previously is true. In that purely hypothetical scenario, what would you do in my place?
You don't really need to put in so much effort to try and convince people about your situation since some people like me believe you having experienced a somewhat similar situation with this site recently.

Don't waste your breath on the narrow minded fools who are focusing on their own benefits from this site. BC.Game has a dubious history and is nowhere near as reliable as sites like Stake, Sportsbet.io etc.
sr. member
Activity: 602
Merit: 387
Rollbit is for you. Take $RLB token!
You create a scam accusation thread on this board https://bitcointalk.org/index.php?board=83.0 if you want your case to be analyzed properly. The ANN thread is currently being use for discussion about the casino since the reps is not active on communicating with user here.
And follow this guide to create a scam accusation thread with enough necessary information.

Scam Report Format (Use it to make scam reports properly)

Some forum new members are not familiar with scam accusation format and don't attach enough information on the accusation. Lack of information means it is harder to check and judge that between two sides, the platform and user, who took wrong actions.

copper member
Activity: 2800
Merit: 1179
Leading Crypto Sports Betting & Casino Platform

You are right that I did not provide proof and the lack of it hurts my credibility. Though I am not sure what would suffice as proof. Perhaps I could anonymize and show my emails with the support. In hindsight, I should have already included them. I will make sure to get around to it soon. Until then, please lets imagine a world in which what I wrote previously is true. In that purely hypothetical scenario, what would you do in my place?

You create a scam accusation thread on this board https://bitcointalk.org/index.php?board=83.0 if you want your case to be analyzed properly. The ANN thread is currently being use for discussion about the casino since the reps is not active on communicating with user here.

You can submit screenshots of your balance and the whole conversation with the support as proof to your case. Casino usually doesn’t disclose the specific violations especially if it’s related to using strategy to have an advantage against the casino.
newbie
Activity: 13
Merit: 0
snip

Before I became a 'newbie', I was a long-time lurker, in read-only mode, browsing this forum to find new casinos and check them out. The very reason I registered was to post in this very topic, as I had no other way to resolve my issue but to go public somewhere. As I mentioned before, the support team essentially ignores me, and there is no regulatory body for offshore casinos to turn to.

This is the thing I hate most about offshore casinos: they can do absolutely anything, and there is no way to hold them accountable. Their ToS states that they are not liable for anything, they reserve the right to ban anyone, confiscate funds, and do whatever they want. The only reason they don't just run off with everyone's money is that they make more money by not doing so. They are a business, after all. However, if they were to run off, they would face absolutely no consequences. In such a poorly regulated environment, adhering to the ToS is more of a goodwill gesture than a rule. Unfortunately, no respectable gambling authority allows crypto payments or gives licenses to crypto casinos yet, so it's either fiat or risking this.

I have no interest in your banner campaign because, you know, I have a far bigger issue right now. I might be too naive, but it never even crossed my mind that I could be viewed as a malicious actor throwing fake accusations, outright lies, or attacking someone's favorite, perfect casino just so they lose some forum promotion campaign. In my opinion, this is an insanely paranoid way of thinking, and I really hope this is not the norm.

You are right that I did not provide proof and the lack of it hurts my credibility. Though I am not sure what would suffice as proof. Perhaps I could anonymize and show my emails with the support. In hindsight, I should have already included them. I will make sure to get around to it soon. Until then, please lets imagine a world in which what I wrote previously is true. In that purely hypothetical scenario, what would you do in my place?
legendary
Activity: 2310
Merit: 4085
Farewell o_e_l_e_o
Didn't you see a lot of other gambling signature campaign members suddenly coming out in support and some for no reason without any proof?
Without proof, and if it pops out from newbies, it is less likely a valid accusation. I am not biased with newbies but they must include enough proofs in their accusations. If not, I assume their accusations are invalid before they are able to add more evidences.

Quote
I somehow do not understand that if a user tries to manipulate the casino system with various software tools how much integrity they have in themselves to come up with those allegations.
They probably thought that they won't lose anything and maybe they actually succeed with their attempts to abuse casino, exploit holes in games, won big, withdrawn one or few times before the casino detected potential serious things and started to investigate more carefully.

Quote
The casino will never give the reason and neither will the person who was banned as those secrets will only give more of such individuals to exploit the weak areas of the casino.
They have Terms of Service that surely are intolerant to any cheating at their business and have full rights to take action against these fraudulent activities. Therefore, if it's an abused case, the user can give up to avoid wasting time for complaining after successful a few times and got some money out of the platform.
hero member
Activity: 672
Merit: 890
Top Crypto Casino
But for avoidance of doubt, I think it is appropriate for casino to always highlights gambler's offenses for them and letting them know when and what they offenses are.

Yes, that judgment is sound. Just maybe there may not be enough staff to communicate something to every gambler personally. In any case, some offenses can be monitored in an automated mode. And additionally send notifications if such misbehaviors are identified.
hero member
Activity: 2156
Merit: 803
Top Crypto Casino
I missed that but then since it a violation ban why is the ops creating this thread, because if the BC.games team already responded to him, that he violated their rule, it make no more sense coming out to create a fud around the whole issue, although he may think since the support did not point out the rules he broke to him, that makes him thinks that the casino is playing a trick to conceal his money in the account.


But for avoidance of doubt, I think it is appropriate for casino to always highlights gambler's offenses for them and letting them know when and what they offenses are.

Didn't you see a lot of other gambling signature campaign members suddenly coming out in support and some for no reason without any proof? This is how a defaming is done of a casino that is trying to establish itself in a business that it very competitive. I somehow do not understand that if a user tries to manipulate the casino system with various software tools how much integrity they have in themselves to come up with those allegations. The casino will never give the reason and neither will the person who was banned as those secrets will only give more of such individuals to exploit the weak areas of the casino.
hero member
Activity: 910
Merit: 507
He mentioned that the account was banned for violating BC.game rules, so for sure the support are not going to give this dude any more listening ears since it clear that he is under purnishment, I think he need to move on and try some other casinos.


Rules are rules, and once violated, no going back regardless of how much of your money that is trap in that account, is your fault so just face it, let not pretend to be victimised when we indeed committed a crime against a platform.

I missed that but then since it a violation ban why is the ops creating this thread, because if the BC.games team already responded to him, that he violated their rule, it make no more sense coming out to create a fud around the whole issue, although he may think since the support did not point out the rules he broke to him, that makes him thinks that the casino is playing a trick to conceal his money in the account.


But for avoidance of doubt, I think it is appropriate for casino to always highlights gambler's offenses for them and letting them know when and what they offenses are.
hero member
Activity: 2156
Merit: 803
Top Crypto Casino
Brother, can you submit all your proofs to support your claims and accusations? You being in a loss of $20 is making an accusation which you should understand that it is a small amount. Having said that do not woof! if you do not show proof that you got jacked, I think you are not sharing what it is required to support your topic.
Firstly, I am not your brother dumdum. Secondly, I didn't provide any proof because it's a waste of time and effort(Small Amount) for me and anyone with a half-decent brain would most probably do the same.

You really need to try a lot harder if you wish to support the site that you are advertising more effectively within this forum. Think hard!

Okay will not call you brother and I do not want to start a spat here. What I said to you is justified as you are on a forum known for anonymity it is hard to trust a claim from someone who does not have any trust rating. Either you provide proof of what has happened to you or stop creating fake allegations that you have been doing on the main thread and the other thread. Without proof, you are spamming threads, which I do not think is required if you are least bothered by the amount you lost. I personally, want to know why a casino like BC would be indulging in robbing you for a small amount.
hero member
Activity: 1008
Merit: 520
Leading Crypto Sports Betting & Casino Platform
Hello. I've encountered an issue on BC.GAME. My account was blocked supposedly for some violation. I don't know what to do. I wrote to them via email, and their response is shown in the screenshot below.

https://img001.prntscr.com/file/img001/u2oNN4pwTP-W6cdmVKpn-Q.png
I've seen your thread on this issue and already commented there, but to add a few things I forgot to mention on that my comment, I will have to say that there are different ways or types of violation rather, and bc.game should have told you exactly what you violated, and as much as I've trusted this casino after they were able to redeem their reputation from some issues they had with some users previously, I would have to say that it's quite sketchy for them not to have told you exactly what you did that made them block your account.

And again, what I have to say is, get them to tell you exactly what you did, but if they can't, then open a scam accusation against them, use the scam accusation board for this, specially if you have a balance on the account that you don't want to lose.
Some of those support agents won't tell you what the level and type of violations that the gambler have committed and in most cases that results into this kind of public outcry is based on the fact that the gambler is left in the dark to figure out what they offense are to lead to they accounts being blocked since the support won't mentioned that only to tell that you violated the rules, but it will be of significant help if the casinos agents can at least let the gambler know what they offense are by highlighting those rules that they have violated in other to save us that stress of having to discuss this kind of topics in the future.
BC.game is a big casino and should have known better because any small mistake can lead to fuds about the casino and that could affect their reputations in some ways, between I think the ops should drop a comment and complain directly to the forum representative of BC game to see what their own reaction will be and come back to update us here to know further what going on with this case.
hero member
Activity: 1120
Merit: 554
🇵🇭
Does the amount have to be large before they request KYC verification to be completed?

Have you forgotten the ToS you agreed to?

You should verify your account and if it’s not approved after the submission, then you can call them names.
Jeez. Do you even realise what you are saying? I guess you are one of those people who is perfectly fine with submitting KYC for such small amounts, but many gamblers including me don't bother with such crap.

I have submitted KYC in several sites over time where the amounts involved were big which was a reasonable deal. Think!

There’s no need to be mad at him. He is just stating the reality stated on ToS but I perfectly agree with you when it comes to KYC. I will not bother to submit KYC if the amount involved is just damn low since I only play small amount on casino that I’m just testing while I done KYC on my main casino that I play huge bankroll.

It’s really odd that you are required to do KYC with 20$. Unless you done some shady activity that might implicate violations then this KYC will be justified.
hero member
Activity: 3178
Merit: 977
www.Crypto.Games: Multiple coins, multiple games
Brother, can you submit all your proofs to support your claims and accusations? You being in a loss of $20 is making an accusation which you should understand that it is a small amount. Having said that do not woof! if you do not show proof that you got jacked, I think you are not sharing what it is required to support your topic.
Firstly, I am not your brother dumdum. Secondly, I didn't provide any proof because it's a waste of time and effort(Small Amount) for me and anyone with a half-decent brain would most probably do the same.

You really need to try a lot harder if you wish to support the site that you are advertising more effectively within this forum. Think hard!
hero member
Activity: 2156
Merit: 803
Top Crypto Casino
Jeez. Do you even realise what you are saying? I guess you are one of those people who is perfectly fine with submitting KYC for such small amounts, but many gamblers including me don't bother with such crap.

I have submitted KYC in several sites over time where the amounts involved were big which was a reasonable deal. Think!

Brother, can you submit all your proofs to support your claims and accusations? You being in a loss of $20 is making an accusation which you should understand that it is a small amount. Having said that do not woof! if you do not show proof that you got jacked, I think you are not sharing what it is required to support your topic.

snip..

Again another new user coming up to show how unfair BC.game. Kind of spam to show how unfair the casino is and it looks more like an attack from fellow signature campaign users. I have seen a lot of them are from Stake signature campaign. They are not providing any proofs but they are constantly posting scams without any evidence.
newbie
Activity: 13
Merit: 0
Hi Everyone,

I am looking for some help to contact a BCGAME representative.

TLDR: About a week ago, my account with significant funds was "permanently closed" for "violations of our Terms of Service involving prohibited techniques." Live support directs me to email support, but email support replies with the same message to every inquiry. Account closed, funds withheld, support unresponsive.

Short story long, but first some numbers: I have been playing on BCGAME since November 2023. Since then, I have deposited over $30,000 and withdrawn over $20,000. I have received about $600 in bonuses, excluding lottery ticket vouchers and level-up spin crypto rewards, which were negligible. Unfortunately, I have been using the 'Vault Pro' to hold crypto assets recently, earning about $200 in interest so far. At the time of my account closure, I had over $70,000 in various crypto assets, most of it in the 'Vault Pro'.

Two weeks ago on Saturday, I tried to withdraw funds after a significant win (as I thought having $70k in a casino was a bit too excessive). I was unable to do so because my withdrawal rights were suspended. I contacted support and was informed that I must wait for a technical team inspection. On Monday, when I tried to log in, I received an "Account verification needed" error message. I contacted live support again, and they told me to reach out via email. So I did.

In their reply, I was informed that:
Quote
"... After conducting a thorough review of your account activity, we regret to inform you that there have been violations of our Terms of Service involving prohibited techniques. Such actions are strictly forbidden and undermine the integrity of our platform. As a consequence, your account has been permanently locked. This decision is final and is in accordance with our Terms of Service, to which all users agree upon registration. ..."

I believe I did not breach their ToS, so I asked for further information about what they mean by "prohibited techniques." I also asked about their intentions with the funds in my account.

In response, they sent me the same message again.

The following part of their ToS addresses prohibited techniques:
Quote
"2.1.13. You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of players' device properties, detection of geo-location and IP masking, transactions and blockchain analysis."

I have not used any of these techniques. Recently, I did play in a somewhat unusual manner, involving playing the same game simultaneously with multiple different currencies. However, I believe this playstyle complies with their Terms of Service.

Nonetheless, their ToS also states the following:
Quote
"8. Breaches, Penalties and Termination

8.1. If you breach any provision of this User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.

8.2. You acknowledge that BC.GAME shall be the final decision-maker of whether you have violated BC.GAME’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site."

So even if I was ToS compliant, they can close my account based on just suspecting I breached it. This is something I cannot argue with, it is in the ToS after all. (Side note: in my opinion, this clause, along with point 2.1.13, is essentially a ban-anyone wildcard, as "prohibited techniques" are not properly defined, nor is what they mean by "reasonable ground to suspect".)

In my next message, I acknowledged and accepted their decision, asked them to withdraw my funds from the Vault Pro, and send it to me. I also asked them to provide a detailed list of any damages and their associated costs if they decide to withhold any of my winnings to cover 'damages' I have caused, according to point 8.1 of their ToS.

And I got the same reply. Again.

So this is where I am right now: account closed, funds withheld, support not communicating. It would be nice to know why exactly my account was closed, although it would not change the fact that it is permanently banned. What I really want is for them to release my funds, as per their own ToS.

Finally, though the following is not directly relevant to this case, I'd like to express my disappointment with how BCGAME communicates, or more precisely, fails to communicate, issues. I was not informed about any sanctions against my account. I have no idea how long my account was in a withdrawal-restricted state. It could have been a day or two weeks, as that was the last time I visited that page. The same goes for blocking the account; if I had not tried to log in, I would still be unaware of its permanent ban. Over the years, I have played at countless casinos and have even been banned from some. Without exception, they informed me about it first, not just after I found out I was not allowed to log in. Their letters also included a reference to the exact point in their ToS by which they decided to close the account. (Almost always pointing to the wildcard clause, "we reserve the right to close an existing account without prior notice or justification," or equivalent.) My remaining balance was also paid out, and to my great surprise, always within two days, even in casinos where a withdrawal normally took a week. I find it also disappointing that BCGAME failed to address the issue of the remaining balance completely. They have provided no information about whether they intend to withhold it, pay it out fully, or pay it out partially. I suppose them avoiding the issue entirely means they intend to keep it all. Still, I cannot be 100% sure as they keep this info for themselves.

If anything, I have learned not to keep more money in a casino than I am comfortable losing at any time, even when not playing. I can only hope this lesson did not cost me $70k.

Any advice or ideas are appreciated.
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