He mentioned that the account was banned for violating BC.game rules, so for sure the support are not going to give this dude any more listening ears since it clear that he is under purnishment, I think he need to move on and try some other casinos.
Rules are rules, and once violated, no going back regardless of how much of your money that is trap in that account, is your fault so just face it, let not pretend to be victimised when we indeed committed a crime against a platform.
They have the matter what until it is proven. And when that Op posted the thread yesterday and from the email they sent, there was no clear cut reason for them to ban the customer so they have to respond to him and solve the problem. Probably the mistake was from them.
The KYC requirement shouldn't have anything to do with whether you are using the main domain or the mirror links.
If you are from a restricted country, you should be blocked from all the domains. If you are not from a restricted country and you can't access the main domain for any reason, there shouldn't be any problem with using mirror links.
Anyways, I requested a withdrawal from one of the mirror links and I can confirm that I recevied the payment instantly without any need to KYC.
It is clear to me, but apparently some people cannot access the page through the main link because they are on the list of banned countries, but they can through the mirror link. Maybe for some smaller winnings there is no need for KYC, but I don't see that someone could withdraw a few thousand or maybe tens of thousands of $ if they are from a country that is officially on the black list.
By the way, you quoted part of my post, but it looks like you quoted another member.
Those restricted countries should be blocked automatically if it is possible so they they wouldn't have access to the site to register and later having problems then complains here and there. There are sometimes, I also blamed these companies or casinos because if they restricted countries to access their e then they should block them automatically.
