I’m not sure what's the logic behind BC.game to request for not using low multiplier games while rakebacks is compute base on the house edge meaning the house edge on this low multiplier game is very low and will give scale rakeback rewards.
Probably they want you to risk more due to the benefits you are getting as roller without risking much on higher house edge games. Casino obviously hate players like you that playing safe. They are not scam but rather they are taking advantage of their ToS to push you on taking more risk.
I believe you can withdraw that lock funds. Perhaps they are asking you to KYC?
Actually, the house edge is the same at 1% on the BC.game originals games regardless of what multiplier you choose. The expected loss (EV) is the same to the player, but the variance is smaller for smaller multipliers. As for the rakeback, for BC.Game the bonuses are independent of house edge. They are calculated as a % of 1% depending on the bonus regardless of what game you play (so you will get the same bonus for wagering the same amount on slots or originals or live games).
I do agree with your assessment that they likely want me to risk more as a high roller, but cancelling my bonuses and subsequently locking my withdrawals and account seems like a pretty scammy way to do so. Taking advantage of their ToS doesn't make it not a scam. All of these online crypto casinos are unregulated and have ToS that basically allow them to do anything and ban your account at any time with any amount of money in it for any reason. The difference is the bigger casinos like Stake have basic ethical standards to not do something like this; they also have too much reputation at stake. That's a risk everyone takes when playing at these unregulated online crypto casinos. I am aware of that and am obviously not trying to win any legal battles, as I doubt any players can in any situation. I just want to see if a resolution is still possible and if not let others see this site for what it truly is.
As mentioned in the post, my withdrawals were locked 11 days ago, and I was asked to complete advanced KYC (I already had basic KYC done). I completed it within a few hours, and not only am I still not able to withdraw to this day, I can no longer access or login to my account as of 5 days ago.
Judging from the chat logs, your VIP host told you to wait as they are still doing investigation on your account. Haven't you sent any messages to your host after the 5th November? The risk department has suspected you as a bonus abuser for your betting activity. Your host has clarified the reason of your weekly and monthly bonus cancellation, he/she has also mentioned that it is an extremely rare case. Bonus terms of BCgame:
5.1. BC.GAME reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to top-up rewards, invite friends to reward bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if the said bonus has been paid out, we reserve the right to decline any Withdraw request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by BC.GAME.
They may adjust your account balance by taking away the bonus funds after completing the investigation. BTW, how much deposited funds you have on your account now?
The last conversation was on November 5th shown in the screenshots. I haven't talked to my host since she has been very unresponsive after everything started happening. I suspect their internal people told her something. I have tried to reach out to them by other means every day (live support, email, discord, etc), but I am getting either no response or just get told the same thing to "wait more".
I have over 100k USD equivalent locked in the account, not sure how much of that is bonus funds. As I mentioned above, it is pointless to quote the ToS since any unregulated online crypto casino is set up in a way that they can basically get away with anything. That doesn't take away from the fact that this is a scammy thing to do: taking away bonuses with no prior notice even after I followed their instructions and later locking my withdrawals and subsequently my account.
