Topic: BC.Game SCAM: cancelled bonuses and revoked $150k+ USD balance on my account - page 5. (Read 1303 times)

UPDATE

Account was unlocked today, but all my balances were reset to 0 before I was able to login (see screenshot below), so it's kind of pointless. Also I found that even though I am able to login, my withdrawals are still locked (I found out after getting a small rain which I then tried to tip but got the same message when my withdrawals were locked, "permission denied"). The reason they gave is as usual some nonsense related to "bonus abuse". Anyone knows how to proceed from here?

I also don't understand the purpose of unlocking my account at all. Are they hoping I would deposit again not knowing my withdrawals are still locked so that they can take more money from me? I'm kind of offended if they actually think I am this dumb.

https://talkimg.com/images/2023/11/16/FZluo.png

Conversation with my host regarding withdrawals being locked:
https://talkimg.com/images/2023/11/16/FnuOJ.png
https://talkimg.com/images/2023/11/16/FndjW.png

They are seriously trying to trick me into depositing to steal more money from me lmao. In addition, I am muted in BC.Game lobby chat for no reason. They probably don't want me to tell my story to the current players on their site lol.

No update from my side. It's been 18 days now with no resolution. BC.Game is also beginning to respond less and less to my messages whether I try to reach them via support, email, or my host. Sometimes they just flat out ignore me.

I also submitted my case on AskGamblers and CasinoGuru. You can follow them here:
https://casino.guru/bc-game-casino-player-s-withdrawal-is-delayed-and
https://www.askgamblers.com/casino-complaints/bc-game-casino-cancelled-my-bonuses-and-locked-my-account-with-more-than-100k-usd-balance

Yeah I could notice that as well. I can tell because I frequently win the daily contest, which is a daily wager leaderboard with prizes dependent on the total volume to the site. 1st place used to be consistently 15k+, but this went down to 5-10k after the update and went down again to 3-5k recently, which means the volume on the site has gone down 3x - 5x. Also a lot of high roller names that I used on the see on the leaderboard are gone or are betting very little compared to before.

You would have been right a few months ago, but ever since last few updates it has gone down really hard, i knew many people who used it and now nobody does.

I know couple of people who work as their chat rep and even they dont use it anymore (they were normal bettors who were hired part time wfh)

BC rep here has not updated at all recently and i doubt they will

I have not, but I will try that. Thanks!

I've done that earlier today, just in case OP can't send them a PM due to newbie restriction. Hopefully they'll address this matter. It'll be nice to see their representative attending to cases and solving them again.

Just as what "Eternad" said, it's true that a casino will not frequently wants to see a consistent safe-gambler who always know to win huge funds with multiple small odds, and as such, for me I just think this is a deliberate attempt to delay you playing further games, so as to win more funds. Because B.C Games is indeed a reputable casino that I have known to ever exist on this forum, and you stand the chance of getting your fund back. But how long it will take, is what I don't know for now. And I will like to ask, if have you in anyway P.M it's forum representative here? Because he/she is the only person who has a better chance of having your issue resolved.

Im not taking side in this matter, however even if the user place a bet with 1.01x odds = there is still a chance to lose on that bet and with 100k bonus I believe OP place so many bets with decent bet amount and the risk getting bigger and bigger everytime he place the bet.

If the site decided to cancel the bonus then they have the right to do that because its already written on the ToS (Mahdirakib post) but not with the deposit money and profits from the bets if all of the bets are clean and fair.

If there is a flaw on their weekly/monthly bonus terms. I wonder why the site only gave a warning not updating the terms such as a min odds to eligible for the bonus or else?

As the neutral side, it will be good if we can hear the story from BC side.

Thanks so much for helping. I really appreciate it.

I also submitted my complaints to AskGamblers and CasinoGuru. You can follow them here:
https://casino.guru/bc-game-casino-player-s-withdrawal-is-delayed-and
https://www.askgamblers.com/casino-complaints/bc-game-casino-cancelled-my-bonuses-and-locked-my-account-with-more-than-100k-usd-balance

I will let you know if there are any updates. Thanks again.

Unless there's something you leave out from your story, I find myself in an agreement with your case. They warned you and you asked what's allowed and what's not, and then what's allowed [in a written statement] suddenly became not-allowed. I can understand that interdepartmental miscommunication are something that frequently happens, and though the above situation can be considered as a poor communication between your host and the security team, their decision to lock you out seems... wrong, especially if there's nothing wrong with your KYC and you do everything honestly.

I'll write to BC's representative, though my previous PMs and the past [active] cases against them are not solved or attended yet. Please update us if there's any development from your side.

Actually, the house edge is the same at 1% on the BC.game originals games regardless of what multiplier you choose. The expected loss (EV) is the same to the player, but the variance is smaller for smaller multipliers. As for the rakeback, for BC.Game the bonuses are independent of house edge. They are calculated as a % of 1% depending on the bonus regardless of what game you play (so you will get the same bonus for wagering the same amount on slots or originals or live games).

I do agree with your assessment that they likely want me to risk more as a high roller, but cancelling my bonuses and subsequently locking my withdrawals and account seems like a pretty scammy way to do so. Taking advantage of their ToS doesn't make it not a scam. All of these online crypto casinos are unregulated and have ToS that basically allow them to do anything and ban your account at any time with any amount of money in it for any reason. The difference is the bigger casinos like Stake have basic ethical standards to not do something like this; they also have too much reputation at stake. That's a risk everyone takes when playing at these unregulated online crypto casinos. I am aware of that and am obviously not trying to win any legal battles, as I doubt any players can in any situation. I just want to see if a resolution is still possible and if not let others see this site for what it truly is.

As mentioned in the post, my withdrawals were locked 11 days ago, and I was asked to complete advanced KYC (I already had basic KYC done). I completed it within a few hours, and not only am I still not able to withdraw to this day, I can no longer access or login to my account as of 5 days ago.

---

The last conversation was on November 5th shown in the screenshots. I haven't talked to my host since she has been very unresponsive after everything started happening. I suspect their internal people told her something. I have tried to reach out to them by other means every day (live support, email, discord, etc), but I am getting either no response or just get told the same thing to "wait more".

I have over 100k USD equivalent locked in the account, not sure how much of that is bonus funds. As I mentioned above, it is pointless to quote the ToS since any unregulated online crypto casino is set up in a way that they can basically get away with anything. That doesn't take away from the fact that this is a scammy thing to do: taking away bonuses with no prior notice even after I followed their instructions and later locking my withdrawals and subsequently my account.

Judging from the chat logs, your VIP host told you to wait as they are still doing investigation on your account. Haven't you sent any messages to your host after the 5th November? The risk department has suspected you as a bonus abuser for your betting activity. Your host has clarified the reason of your weekly and monthly bonus cancellation, he/she has also mentioned that it is an extremely rare case. Bonus terms of BCgame:


They may adjust your account balance by taking away the bonus funds after completing the investigation. BTW, how much deposited funds you have on your account now?

I’m not sure what's the logic behind BC.game to request for not using low multiplier games while rakebacks is compute base on the house edge meaning the house edge on this low multiplier game is very low and will give scale rakeback rewards.

Probably they want you to risk more due to the benefits you are getting as roller without risking much on higher house edge games. Casino obviously hate players like you that playing safe. They are not scam but rather they are taking advantage of their ToS to push you on taking more risk.

I believe you can withdraw that lock funds. Perhaps they are asking you to KYC?

BC.Game is very famous in this scam community, their presence can be seen on every page, which is enough to illustrate the problems with this platform. I haven't been involved in cryptocurrency gambling for long, but from my personal point of view, there are too many small platforms here. Platforms like BC.Game have been around for a long time and only started advertising more after making profits, but in reality they don't have much strength. There is too much negative information about them. All the games on these platforms are provided by suppliers, and when they deceive customers, they shift the blame to the suppliers instead of taking responsibility themselves. This behavior is typical of small platforms! If this platform truly has the ability, please develop your own sports betting platform. I guess Sketa may be the only independently developed cryptocurrency sports betting platform that even offers live streaming videos; it's impossible to watch videos on most other platforms.

I only have experience with two platforms: Stake and Roobet, and they are both good. Especially Roobet because I've won $5000 multiple times and received the bonuses immediately without any issues. However, Stake had some minor issues but were quickly resolved. For me, these problems are still within an acceptable range. But I have also tried many other platforms. There was one platform that I don't want to search for its domain name anymore; it was recommended by many people on this forum. On this platform, I deposited $200-300 and won $200-300 as well. After my first withdrawal was rejected, I sought help from customer service who asked me to wager 5 times the withdrawal amount before being able to withdraw funds again. Following their instructions, I made the required wagers but my withdrawal was rejected once again and they requested KYC verification (identity verification). At that time during our conversation, customer service suddenly ended the chat window so I became very angry and frustrated. Therefore, I ultimately decided not to pursue recovering the profits or deposits obtained from them due to unpleasant interaction with their customer service team.

The above description mainly focuses on profit-related issues, but in reality, I have lost more than I have won.

What happened::
I was a high roller on BC.Game with over 130 million USD wagered. See screenshot below for proof.

The nightmare started around two and a half weeks ago when my host informed me not to play too much 1.01x on their originals. This was a strange request to begin with as 1.01x is allowed to be chosen as a multiplier on their own built-in games, so no one would think that playing too much of it would cause a problem. Nonetheless, I agreed to the demand and asked my host what I could play; she said anything over 1.01x is fine. So over the next week, I played a mixture of 1.03-1.05x, 1.1x, 1.3x and 1.5x.

However, the next Friday my host informed me again that their risk department were not happy with my wagers and decided to cancel my weekly and monthly bonuses, which would have amounted to around $100k USD. Keep in mind this is AFTER I asked them what I could play and only played what they said were okay. My host also informed me that I would still be able to receive my recharges (which is a bonus in the form of daily or hourly reloads) and did not give any clear instructions on what I could or could not play in the future to keep getting my bonuses.

A day later, I found out my withdrawals were locked and was asked by support to complete advanced KYC. I completed it quickly within a few hours but was then told to send an email containing some basic information like my email, IP address, etc that they wanted to "verify as a normal part of their KYC process" (looking back, this was clearly a lie and an excuse). I was told the KYC would be completed within 72 hours and I would be able to withdraw again. I continued to claim my reloads during this time while not being able to withdraw.

72 hours later, I still wasn't able to withdraw and was told to wait more. I patiently waited another 3 days, and not only did my withdrawals not get unlocked, I was no longer able to login, with the message "Account Verification Required" displayed whenever I tried to login. At this time, I had around $100k accumulated in my balance from my reloads that I wasn't able to withdraw and an additional $40-50k in reloads that I have yet to and won't be able to claim because they locked my login. It has now been 11 days since my withdrawals have been locked and 5 days since I haven't been able to login. My host and their support have started to respond less and less, and I just simply get told to wait more each time with no resolution in sight. It seems from my perspective that I wagered too much and BC.Game just didn't want to pay out large bonuses and found excuses to lock my account.

You can also find screenshots containing the conversation between me and my host below.

Scammers Profile Link:
https://bitcointalksearch.org/user/bcgame-2503677

Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD

Payment Method: USDT, ETH, BTC

PM/Chat Logs:
https://imgur.com/43ocbuJ
https://imgur.com/liV5WKO
https://imgur.com/pjuMOHY
https://imgur.com/t4HYhz7
https://imgur.com/pScfTko
https://imgur.com/FAk0TpN
https://imgur.com/djAOEan
https://imgur.com/BMzHWPn
https://imgur.com/OFZnF2B