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Topic: BC.Game SCAM: cancelled bonuses and revoked $150k+ USD balance on my account (Read 1412 times)

brand new
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newbie
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BC.Game stated they have acted within their terms and condictions (which is perfectly well). They clearly think it is the end of the matter and it seems the best way forward is for both parties to avoid having anything to do with each other.

If the BC.Game team have decided to lock your account again or remove all balances then my advice for the best course of action would be for you to stop using their website. You have stated you are playing at other online casino and gaming businesses therefore you should forget about playing at (and depositing funds in) BC.Game.

That doesn't make any sense. My balance was completely revoked before they opened my account. There was nothing to withdraw. I was told I could deposit, wager, and withdraw normally. Now all of a sudden my account is locked again with no prior warning even though I was told I could play normally. Of course the balance and pending bonuses were 0, so I didn't suffer any losses this time around, but if I had been wagering and playing it would have been the same situation all over again.

No problem, I am not going to and wasn’t ever planning on playing at BC again.

Doesn’t change the fact that my account was promised to be normal and is now suddenly locked without warning. I do not want to play at BC or am asking for it to be unlocked. You don’t have to worry about that. I’m just putting this out there.
legendary
Activity: 2534
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Top Crypto Casino
BC.Game stated they have acted within their terms and condictions (which is perfectly well). They clearly think it is the end of the matter and it seems the best way forward is for both parties to avoid having anything to do with each other.

If the BC.Game team have decided to lock your account again or remove all balances then my advice for the best course of action would be for you to stop using their website. You have stated you are playing at other online casino and gaming businesses therefore you should forget about playing at (and depositing funds in) BC.Game.

That doesn't make any sense. My balance was completely revoked before they opened my account. There was nothing to withdraw. I was told I could deposit, wager, and withdraw normally. Now all of a sudden my account is locked again with no prior warning even though I was told I could play normally. Of course the balance and pending bonuses were 0, so I didn't suffer any losses this time around, but if I had been wagering and playing it would have been the same situation all over again.
newbie
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[...]
I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.

[...]
Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.

Feel free to give me a refresher course because I might be wrong, but wasn't your case ruled out by CG and AG that BC's action is justified as you violated their ToS? As such and with that as reference, isn't it quite possible that they previously opened your account simply to allow you to withdraw your funds, and now that you have nothing left in it, they lock it again without making you suffer any financial damage?

That doesn't make any sense. My balance was completely revoked before they opened my account. There was nothing to withdraw. I was told I could deposit, wager, and withdraw normally. Now all of a sudden my account is locked again with no prior warning even though I was told I could play normally. Of course the balance and pending bonuses were 0, so I didn't suffer any losses this time around, but if I had been wagering and playing it would have been the same situation all over again.
legendary
Activity: 2632
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Yes, I'm an asshole
[...]
I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.

[...]
Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.

Feel free to give me a refresher course because I might be wrong, but wasn't your case ruled out by CG and AG that BC's action is justified as you violated their ToS? As such and with that as reference, isn't it quite possible that they previously opened your account simply to allow you to withdraw your funds, and now that you have nothing left in it, they lock it again without making you suffer any financial damage?
newbie
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I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.

But... if I may know, will you even re-use the platform when or if you regained access?

I see you are now with BC.Game.. that's interesting...

I may or may not reuse it. I am obviously not going to use it if BC can just decide to lock out my account at any time for no reason.

Well, they cleared the accusations against them quite promptly and restored their reputation quite nicely. So far and currently, I don't see anything that should discourage me from renting my sig to them. I can assure you though that my stance on this case is still the exact same as how it was weeks ago.

Now, considering the fact that you barely use them in the past, there's currently no fund or anything left inside the account, and you have a concern of them blocking your account again in the future, wouldn't it be better to leave them for good, then? You're a high roller, I believe you'll easily find other casino to place your bets.

I am playing on other casinos, there is no problem with that.

I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.



I have gone through most of the thread to get an understanding of what the complaint and alleged scam accusation was about. For me, this is what it comes down to: the OP signed up to the BC.Game terms of service when he became their customer therefore if they allege their customers have taken advantage of loopholes to abuse their system they will void bets.

Again, we've acted within our terms of service, which you agree to when signing up on our website. We reserve the right to void bonuses for users who're taking advantage of them to abuse our system. You have no case here; you can continue to keep threatening us as you wish.

This is true for any casino and pretty much any case, and so any casino can technically void any bets or bonuses for any reason. It's all up to the casino's discretion in the end. If the casino wishes, they can do this on every account from the casino with no repercussions.

Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.
legendary
Activity: 2534
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I have gone through most of the thread to get an understanding of what the complaint and alleged scam accusation was about. For me, this is what it comes down to: the OP signed up to the BC.Game terms of service when he became their customer therefore if they allege their customers have taken advantage of loopholes to abuse their system they will void bets.

Again, we've acted within our terms of service, which you agree to when signing up on our website. We reserve the right to void bonuses for users who're taking advantage of them to abuse our system. You have no case here; you can continue to keep threatening us as you wish. 
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.

But... if I may know, will you even re-use the platform when or if you regained access?

I see you are now with BC.Game.. that's interesting...

I may or may not reuse it. I am obviously not going to use it if BC can just decide to lock out my account at any time for no reason.

Well, they cleared the accusations against them quite promptly and restored their reputation quite nicely. So far and currently, I don't see anything that should discourage me from renting my sig to them. I can assure you though that my stance on this case is still the exact same as how it was weeks ago.

Now, considering the fact that you barely use them in the past, there's currently no fund or anything left inside the account, and you have a concern of them blocking your account again in the future, wouldn't it be better to leave them for good, then? You're a high roller, I believe you'll easily find other casino to place your bets.
newbie
Activity: 31
Merit: 0
Yes, you are correct, there are no funds.

I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.

I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.

But... if I may know, will you even re-use the platform when or if you regained access?

I see you are now with BC.Game.. that's interesting...

I may or may not reuse it. I am obviously not going to use it if BC can just decide to lock out my account at any time for no reason.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Yes, you are correct, there are no funds.

I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.

I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.

But... if I may know, will you even re-use the platform when or if you regained access?
newbie
Activity: 31
Merit: 0
Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?

Yep.

Here are the screenshots of what happens when I try to login or reset password:

https://talkimg.com/images/2023/12/26/IysIc.png https://talkimg.com/images/2023/12/26/Iy37P.png

I'll try to notify their support about this and get them to take a look into it from their side, it's probably their automated system locking you out again instead of them intentionally doing so. Am I correct that currently there is no fund left on that account?

edit: reuploading your image because the original are somewhat unable to be shown

Yes, you are correct, there are no funds.

I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?

Yep.

Here are the screenshots of what happens when I try to login or reset password:



I'll try to notify their support about this and get them to take a look into it from their side, it's probably their automated system locking you out again instead of them intentionally doing so. Am I correct that currently there is no fund left on that account?

edit: reuploading your image because the original are somewhat unable to be shown
newbie
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They probably just dirty that you skemmed TF out of them.
🤣
Just own it now and be proud, you did it pretty well. Opportunism at its finest. But I'd ban you after that too if I was them.
newbie
Activity: 31
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[...[

Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.

This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.  

Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?

Yep.

Here are the screenshots of what happens when I try to login or reset password:

https://talkimg.com/images/2023/12/25/IIIxZ.png
https://talkimg.com/images/2023/12/25/II368.png
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
[...[

Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.

This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.  

Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?
newbie
Activity: 31
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What happened::
I was a high roller on BC.Game with over 130 million USD wagered. See screenshot below for proof.

The nightmare started around two and a half weeks ago when my host informed me not to play too much 1.01x on their originals. This was a strange request to begin with as 1.01x is allowed to be chosen as a multiplier on their own built-in games, so no one would think that playing too much of it would cause a problem. Nonetheless, I agreed to the demand and asked my host what I could play; she said anything over 1.01x is fine. So over the next week, I played a mixture of 1.03-1.05x, 1.1x, 1.3x and 1.5x.

However, the next Friday my host informed me again that their risk department were not happy with my wagers and decided to cancel my weekly and monthly bonuses, which would have amounted to around $100k USD. Keep in mind this is AFTER I asked them what I could play and only played what they said were okay. My host also informed me that I would still be able to receive my recharges (which is a bonus in the form of daily or hourly reloads) and did not give any clear instructions on what I could or could not play in the future to keep getting my bonuses.

A day later, I found out my withdrawals were locked and was asked by support to complete advanced KYC. I completed it quickly within a few hours but was then told to send an email containing some basic information like my email, IP address, etc that they wanted to "verify as a normal part of their KYC process" (looking back, this was clearly a lie and an excuse). I was told the KYC would be completed within 72 hours and I would be able to withdraw again. I continued to claim my reloads during this time while not being able to withdraw.

72 hours later, I still wasn't able to withdraw and was told to wait more. I patiently waited another 3 days, and not only did my withdrawals not get unlocked, I was no longer able to login, with the message "Account Verification Required" displayed whenever I tried to login. At this time, I had around $100k accumulated in my balance from my reloads that I wasn't able to withdraw and an additional $40-50k in reloads that I have yet to and won't be able to claim because they locked my login. It has now been 11 days since my withdrawals have been locked and 5 days since I haven't been able to login. My host and their support have started to respond less and less, and I just simply get told to wait more each time with no resolution in sight. It seems from my perspective that I wagered too much and BC.Game just didn't want to pay out large bonuses and found excuses to lock my account.

You can also find screenshots containing the conversation between me and my host below.

Scammers Profile Link:
https://bitcointalksearch.org/user/bcgame-2503677

Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD

Payment Method: USDT, ETH, BTC

PM/Chat Logs:
https://imgur.com/43ocbuJ
https://imgur.com/liV5WKO
https://imgur.com/pjuMOHY
https://imgur.com/t4HYhz7
https://imgur.com/pScfTko
https://imgur.com/FAk0TpN
https://imgur.com/djAOEan
https://imgur.com/BMzHWPn
https://imgur.com/OFZnF2B



On our platform, players can deposit certain NFTs and break them into 1,000 pieces called mNFTs, which can be further merged or broken as the player wishes. We also offer Lucky Spin rewards, where players can win these mNFTs as part of their bonuses, available daily and upon leveling up.

The user in question received numerous AZUKI mNFT rewards and predominantly used them for consistent low-odds wagers, primarily in the range of 1.01–1.05x. While such wagering patterns might not raise concerns in small volumes, in this case, over 99.9% of the user's gameplay followed this pattern, essentially bypassing traditional gambling.

It's crucial to mention that the wager rewards are provided in BCD, which is paired with USDT. The extensive wagering with AZUKI translated to over $550,000 in earned bonuses.

However, the primary reason for confiscating the user's funds was the discovery of an error in our AZUKI price listing. We had mistakenly listed it 3.2 times higher than its actual value, resulting in us awarding the user 3.2 times more rewards than they should have received. The user was well aware of this discrepancy and continued wagering with AZUKI solely to accumulate BCD bonuses. The player could not lose here and was essentially printing money.

In summary, this is a clear instance of bonus abuse, and consequently, we confiscated the remaining balance in the player's account. It's worth noting that the user has already profited significantly from their actions, amassing multiple six figures of profit that have been withdrawn.

It is surprising that they are attempting to raise additional claims on third-party platforms like BCT, with crucial information omitted.

As of now, the user's account has been fully reinstated and can be used in the usual manner.

Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.

This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.  
legendary
Activity: 2800
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Farewell LEO: o_e_l_e_o
I received a PM to check a new case too.
BitcoinGirl.Club mentioned a new case, but I haven't looked into it.

Updating you both with the aforementioned case of Vainica, in case you both did not follow the thread and thus missed the follow-up I just made. The case was closed [verdict: rejected] by the request of the OP. With this, I think there's currently no more active case against BC.

OP, sorry to have a quite OOT post.
The negative feedback those were added by me are now gone. I don't see there are any reason to have any now. You have done a great job holydarkness. @BC.GAME, it takes a lot of courage to take a step to clean wrongs, you did well in there.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I received a PM to check a new case too.
BitcoinGirl.Club mentioned a new case, but I haven't looked into it.

Updating you both with the aforementioned case of Vainica, in case you both did not follow the thread and thus missed the follow-up I just made. The case was closed [verdict: rejected] by the request of the OP. With this, I think there's currently no more active case against BC.

OP, sorry to have a quite OOT post.
legendary
Activity: 2730
Merit: 7065
Both Casino Guru and Ask Gamblers closed the cases and sided with the casino on this matter. The only option you are left with is contacting and sending a formal complaint to the license issuer and regulator. In BC.Game's case, it's a Curacao license, like 99% of all other crypto casinos. You can find the needed information at the bottom of the casino's website.
newbie
Activity: 31
Merit: 0
@holydarkness, I see all other cases were solved except the OP's one. Any development you have in mind?  I have not followed the progress for last a week because I was having a break.
I received a PM to check a new case too. I am considering to remove the tag I left but before I do I would like to take some more time to ensure everything is in the right order.

BC.Game Support, thank you for messaging me about removing the tag I left.

Hi, I guess with OP's case being ruled by BC as invalid and they agree BC has the full right to void OP's winning, all of the cases in my previous summary is resolved. I'm attaching the updated summary at the bottom of this post, and I think it'll the end of this "phase", if there's another batch of situation, I'll make a new summary [given updating them means I'll also update other summaries I made on other threads, and that's... driving me toward insanity, LOL]

My insight for this case, I think there are some discrepancies with OP's narrative. Some are hinted on my posts on this thread, but to mention some more: OP said he's a high roller, but his betting history from page 10 to 3 [the order was from the oldest to newest] shows a rather small value. He's also put some interest in advancing his level by wagering some NFT he had lying around, though it is not a sure thing, I rarely encountered a high roller who mind much about their rank in a sense that they deliberately trying to raise it by wagering on low. Not necessarily conclusive, anyone can do whatever they want and they have their own preferred activity, but I just find them... odd.

Interestingly, his bets only increases with the lastest the mAzuki [page 1], as shown somewhere on this thread. His bets on page 2 were mostly 4 digits, and jumped to 6 digits with mAzuki, I think it's quite plausible to amuse an argument that he noticed the difference in value, thus depositing more Azuki to reap benefits from price difference, in charge-back bonus.

While for vainica's case, I am currently overseeing that one as well, but I think it'll be wise to wait until the dust settle before we can make any conclusion. The most recent situation suddenly brought too many parties, one claiming this, only to be rebutted by other saying that, then another come with different accusation, and then silence. I think it'll be best to wait until anyone make a move before we can learn about what truly happen with vainica's case.



[...] so I am deleting it.

Ahh... with several consideration, I am removing the neutral feedback as well.



Currently, these are the open cases against BC.Game, with the declared fund being confiscated:

BC.game asking me to lose intentionally, then confiscating funds by GekkeBelg | resolved | mBTC88
BC GAME LOSES DISPUTE AGAINST ME - AND STILL DOES NOT PAY MY WINNINGS by Jannn [a continuation to this thread] | resolved | $3,409
BlockDance B.V., BC.Game and its Fraudulent “Operator Verifier” by earlypaco | resolved | $7,111
BC.Game cancelled my bonuses and locked my account with $100k+ USD balance by -god- | resolved | $250,000
BC.Game - can't withdraw 7.97 BTC by dplay | resolved | BTC7.97

The BC.Game statistics page is very badly done. It summarizes the bets together in a very weird format and doesn't include all of the bets (instead of grouping all the bets in the same crypto into one number, it shows chunks of bet totals in various sizes, so you will see both tiny and huge sizes in the same crypto). You will see smaller bets on other high rollers' profiles as well if you check them. Just go to the daily leaderboard page and click on anyone and you will see the same thing: https://bc.game/exclusive/daily-contest. It's also not in chronological order as you have hinted. Ask anyone who has played on BC.Game and paid attention to the statistics page, they will tell you the same thing.

I have shown some of the bigger bets I have done in stable coins here before (50k+ and 100k+ bets). Here they are again:
https://talkimg.com/images/2023/11/27/NZaY9.png
https://talkimg.com/images/2023/11/27/NZuAa.png

And also bigger deposits I have done in normal cryptos (note these are before I started to deposit any Azuki) :
https://talkimg.com/images/2023/11/27/NZX8N.png
https://talkimg.com/images/2023/11/27/NZS2l.png

There is no reason to doubt my legitimacy as a high roller. I have bet tens of millions of dollars on many other sites, not just BC.Game, and as a high roller myself who have also talked to numerous other high rollers some of which have wagered close to a billion, we do care about VIP levels and rewards. Of course this depends on your definition of a "high roller", but I highly doubt most of the "high rollers" you have talked to wager nearly as much. As for your hypothesis, all I can say is you can't base it on the bet summary page of varying bet sizes on BC.Game because it's done very poorly.

That being said, I am not surprised at the rulings by the arbitrators. Any online crypto casino puts in their ToS they can revoke any bonus amounts for any reason. This is essentially what they did. If you deposit 100k into a casino, wager say 20 million, get 100k in bonuses, and end up with the same 100k balance, the casino can technically deduct your whole balance for any reason and not violate their own ToS because it's technically a bonus. It's all up to the casino in the end even though you might have never wagered the way you did had it not been for the bonuses. I just want everyone to be aware of that.
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