Topic: BC.Game SCAM: cancelled bonuses and revoked $150k+ USD balance on my account (Read 1303 times)
January 19, 2024, 12:26:44 PM
Hi
December 28, 2023, 10:21:50 PM
BC.Game stated they have acted within their terms and condictions (which is perfectly well). They clearly think it is the end of the matter and it seems the best way forward is for both parties to avoid having anything to do with each other.
If the BC.Game team have decided to lock your account again or remove all balances then my advice for the best course of action would be for you to stop using their website. You have stated you are playing at other online casino and gaming businesses therefore you should forget about playing at (and depositing funds in) BC.Game.
If the BC.Game team have decided to lock your account again or remove all balances then my advice for the best course of action would be for you to stop using their website. You have stated you are playing at other online casino and gaming businesses therefore you should forget about playing at (and depositing funds in) BC.Game.
That doesn't make any sense. My balance was completely revoked before they opened my account. There was nothing to withdraw. I was told I could deposit, wager, and withdraw normally. Now all of a sudden my account is locked again with no prior warning even though I was told I could play normally. Of course the balance and pending bonuses were 0, so I didn't suffer any losses this time around, but if I had been wagering and playing it would have been the same situation all over again.
No problem, I am not going to and wasn’t ever planning on playing at BC again.
Doesn’t change the fact that my account was promised to be normal and is now suddenly locked without warning. I do not want to play at BC or am asking for it to be unlocked. You don’t have to worry about that. I’m just putting this out there.
December 28, 2023, 04:32:12 PM
BC.Game stated they have acted within their terms and condictions (which is perfectly well). They clearly think it is the end of the matter and it seems the best way forward is for both parties to avoid having anything to do with each other.
If the BC.Game team have decided to lock your account again or remove all balances then my advice for the best course of action would be for you to stop using their website. You have stated you are playing at other online casino and gaming businesses therefore you should forget about playing at (and depositing funds in) BC.Game.
If the BC.Game team have decided to lock your account again or remove all balances then my advice for the best course of action would be for you to stop using their website. You have stated you are playing at other online casino and gaming businesses therefore you should forget about playing at (and depositing funds in) BC.Game.
That doesn't make any sense. My balance was completely revoked before they opened my account. There was nothing to withdraw. I was told I could deposit, wager, and withdraw normally. Now all of a sudden my account is locked again with no prior warning even though I was told I could play normally. Of course the balance and pending bonuses were 0, so I didn't suffer any losses this time around, but if I had been wagering and playing it would have been the same situation all over again.
December 28, 2023, 03:00:05 PM
[...]
I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.
I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.
[...]
Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.
Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.
Feel free to give me a refresher course because I might be wrong, but wasn't your case ruled out by CG and AG that BC's action is justified as you violated their ToS? As such and with that as reference, isn't it quite possible that they previously opened your account simply to allow you to withdraw your funds, and now that you have nothing left in it, they lock it again without making you suffer any financial damage?
That doesn't make any sense. My balance was completely revoked before they opened my account. There was nothing to withdraw. I was told I could deposit, wager, and withdraw normally. Now all of a sudden my account is locked again with no prior warning even though I was told I could play normally. Of course the balance and pending bonuses were 0, so I didn't suffer any losses this time around, but if I had been wagering and playing it would have been the same situation all over again.
December 28, 2023, 12:21:54 PM
[...]
I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.
I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.
[...]
Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.
Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.
Feel free to give me a refresher course because I might be wrong, but wasn't your case ruled out by CG and AG that BC's action is justified as you violated their ToS? As such and with that as reference, isn't it quite possible that they previously opened your account simply to allow you to withdraw your funds, and now that you have nothing left in it, they lock it again without making you suffer any financial damage?
December 28, 2023, 03:19:31 AM
I have gone through most of the thread to get an understanding of what the complaint and alleged scam accusation was about. For me, this is what it comes down to: the OP signed up to the BC.Game terms of service when he became their customer therefore if they allege their customers have taken advantage of loopholes to abuse their system they will void bets.
Again, we've acted within our terms of service, which you agree to when signing up on our website. We reserve the right to void bonuses for users who're taking advantage of them to abuse our system. You have no case here; you can continue to keep threatening us as you wish.
This is true for any casino and pretty much any case, and so any casino can technically void any bets or bonuses for any reason. It's all up to the casino's discretion in the end. If the casino wishes, they can do this on every account from the casino with no repercussions.
Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.
December 28, 2023, 03:14:03 AM
I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.
But... if I may know, will you even re-use the platform when or if you regained access?
But... if I may know, will you even re-use the platform when or if you regained access?
I see you are now with BC.Game.. that's interesting...
I may or may not reuse it. I am obviously not going to use it if BC can just decide to lock out my account at any time for no reason.
Well, they cleared the accusations against them quite promptly and restored their reputation quite nicely. So far and currently, I don't see anything that should discourage me from renting my sig to them. I can assure you though that my stance on this case is still the exact same as how it was weeks ago.
Now, considering the fact that you barely use them in the past, there's currently no fund or anything left inside the account, and you have a concern of them blocking your account again in the future, wouldn't it be better to leave them for good, then? You're a high roller, I believe you'll easily find other casino to place your bets.
I am playing on other casinos, there is no problem with that.
I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.
December 27, 2023, 06:26:48 PM
I have gone through most of the thread to get an understanding of what the complaint and alleged scam accusation was about. For me, this is what it comes down to: the OP signed up to the BC.Game terms of service when he became their customer therefore if they allege their customers have taken advantage of loopholes to abuse their system they will void bets.
Again, we've acted within our terms of service, which you agree to when signing up on our website. We reserve the right to void bonuses for users who're taking advantage of them to abuse our system. You have no case here; you can continue to keep threatening us as you wish.
December 27, 2023, 02:59:19 PM
I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.
But... if I may know, will you even re-use the platform when or if you regained access?
But... if I may know, will you even re-use the platform when or if you regained access?
I see you are now with BC.Game.. that's interesting...
I may or may not reuse it. I am obviously not going to use it if BC can just decide to lock out my account at any time for no reason.
Well, they cleared the accusations against them quite promptly and restored their reputation quite nicely. So far and currently, I don't see anything that should discourage me from renting my sig to them. I can assure you though that my stance on this case is still the exact same as how it was weeks ago.
Now, considering the fact that you barely use them in the past, there's currently no fund or anything left inside the account, and you have a concern of them blocking your account again in the future, wouldn't it be better to leave them for good, then? You're a high roller, I believe you'll easily find other casino to place your bets.
December 27, 2023, 02:45:51 PM
Yes, you are correct, there are no funds.
I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.
I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.
I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.
But... if I may know, will you even re-use the platform when or if you regained access?
I see you are now with BC.Game.. that's interesting...
I may or may not reuse it. I am obviously not going to use it if BC can just decide to lock out my account at any time for no reason.
December 27, 2023, 11:45:55 AM
Yes, you are correct, there are no funds.
I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.
I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.
I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.
But... if I may know, will you even re-use the platform when or if you regained access?
December 26, 2023, 05:26:39 PM
Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?
Yep.
Here are the screenshots of what happens when I try to login or reset password:
https://talkimg.com/images/2023/12/26/IysIc.png https://talkimg.com/images/2023/12/26/Iy37P.png
I'll try to notify their support about this and get them to take a look into it from their side, it's probably their automated system locking you out again instead of them intentionally doing so. Am I correct that currently there is no fund left on that account?
edit: reuploading your image because the original are somewhat unable to be shown
Yes, you are correct, there are no funds.
I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.
December 26, 2023, 10:29:22 AM
Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?
Yep.
Here are the screenshots of what happens when I try to login or reset password:
I'll try to notify their support about this and get them to take a look into it from their side, it's probably their automated system locking you out again instead of them intentionally doing so. Am I correct that currently there is no fund left on that account?
edit: reuploading your image because the original are somewhat unable to be shown
December 25, 2023, 12:05:53 AM
They probably just dirty that you skemmed TF out of them.
🤣
Just own it now and be proud, you did it pretty well. Opportunism at its finest. But I'd ban you after that too if I was them.
🤣
Just own it now and be proud, you did it pretty well. Opportunism at its finest. But I'd ban you after that too if I was them.
December 24, 2023, 08:20:49 PM
[...[
Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.
This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.
Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.
This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.
Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?
Yep.
Here are the screenshots of what happens when I try to login or reset password:
https://talkimg.com/images/2023/12/25/IIIxZ.png
https://talkimg.com/images/2023/12/25/II368.png
December 24, 2023, 01:02:58 PM
[...[
Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.
This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.
Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.
This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.
Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?
December 23, 2023, 07:42:53 PM
What happened::
I was a high roller on BC.Game with over 130 million USD wagered. See screenshot below for proof.
The nightmare started around two and a half weeks ago when my host informed me not to play too much 1.01x on their originals. This was a strange request to begin with as 1.01x is allowed to be chosen as a multiplier on their own built-in games, so no one would think that playing too much of it would cause a problem. Nonetheless, I agreed to the demand and asked my host what I could play; she said anything over 1.01x is fine. So over the next week, I played a mixture of 1.03-1.05x, 1.1x, 1.3x and 1.5x.
However, the next Friday my host informed me again that their risk department were not happy with my wagers and decided to cancel my weekly and monthly bonuses, which would have amounted to around $100k USD. Keep in mind this is AFTER I asked them what I could play and only played what they said were okay. My host also informed me that I would still be able to receive my recharges (which is a bonus in the form of daily or hourly reloads) and did not give any clear instructions on what I could or could not play in the future to keep getting my bonuses.
A day later, I found out my withdrawals were locked and was asked by support to complete advanced KYC. I completed it quickly within a few hours but was then told to send an email containing some basic information like my email, IP address, etc that they wanted to "verify as a normal part of their KYC process" (looking back, this was clearly a lie and an excuse). I was told the KYC would be completed within 72 hours and I would be able to withdraw again. I continued to claim my reloads during this time while not being able to withdraw.
72 hours later, I still wasn't able to withdraw and was told to wait more. I patiently waited another 3 days, and not only did my withdrawals not get unlocked, I was no longer able to login, with the message "Account Verification Required" displayed whenever I tried to login. At this time, I had around $100k accumulated in my balance from my reloads that I wasn't able to withdraw and an additional $40-50k in reloads that I have yet to and won't be able to claim because they locked my login. It has now been 11 days since my withdrawals have been locked and 5 days since I haven't been able to login. My host and their support have started to respond less and less, and I just simply get told to wait more each time with no resolution in sight. It seems from my perspective that I wagered too much and BC.Game just didn't want to pay out large bonuses and found excuses to lock my account.
You can also find screenshots containing the conversation between me and my host below.
Scammers Profile Link:
https://bitcointalksearch.org/user/bcgame-2503677
Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD
Payment Method: USDT, ETH, BTC
PM/Chat Logs:
https://imgur.com/43ocbuJ
https://imgur.com/liV5WKO
https://imgur.com/pjuMOHY
https://imgur.com/t4HYhz7
https://imgur.com/pScfTko
https://imgur.com/FAk0TpN
https://imgur.com/djAOEan
https://imgur.com/BMzHWPn
https://imgur.com/OFZnF2B
I was a high roller on BC.Game with over 130 million USD wagered. See screenshot below for proof.
The nightmare started around two and a half weeks ago when my host informed me not to play too much 1.01x on their originals. This was a strange request to begin with as 1.01x is allowed to be chosen as a multiplier on their own built-in games, so no one would think that playing too much of it would cause a problem. Nonetheless, I agreed to the demand and asked my host what I could play; she said anything over 1.01x is fine. So over the next week, I played a mixture of 1.03-1.05x, 1.1x, 1.3x and 1.5x.
However, the next Friday my host informed me again that their risk department were not happy with my wagers and decided to cancel my weekly and monthly bonuses, which would have amounted to around $100k USD. Keep in mind this is AFTER I asked them what I could play and only played what they said were okay. My host also informed me that I would still be able to receive my recharges (which is a bonus in the form of daily or hourly reloads) and did not give any clear instructions on what I could or could not play in the future to keep getting my bonuses.
A day later, I found out my withdrawals were locked and was asked by support to complete advanced KYC. I completed it quickly within a few hours but was then told to send an email containing some basic information like my email, IP address, etc that they wanted to "verify as a normal part of their KYC process" (looking back, this was clearly a lie and an excuse). I was told the KYC would be completed within 72 hours and I would be able to withdraw again. I continued to claim my reloads during this time while not being able to withdraw.
72 hours later, I still wasn't able to withdraw and was told to wait more. I patiently waited another 3 days, and not only did my withdrawals not get unlocked, I was no longer able to login, with the message "Account Verification Required" displayed whenever I tried to login. At this time, I had around $100k accumulated in my balance from my reloads that I wasn't able to withdraw and an additional $40-50k in reloads that I have yet to and won't be able to claim because they locked my login. It has now been 11 days since my withdrawals have been locked and 5 days since I haven't been able to login. My host and their support have started to respond less and less, and I just simply get told to wait more each time with no resolution in sight. It seems from my perspective that I wagered too much and BC.Game just didn't want to pay out large bonuses and found excuses to lock my account.
You can also find screenshots containing the conversation between me and my host below.
Scammers Profile Link:
https://bitcointalksearch.org/user/bcgame-2503677
Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD
Payment Method: USDT, ETH, BTC
PM/Chat Logs:
https://imgur.com/43ocbuJ
https://imgur.com/liV5WKO
https://imgur.com/pjuMOHY
https://imgur.com/t4HYhz7
https://imgur.com/pScfTko
https://imgur.com/FAk0TpN
https://imgur.com/djAOEan
https://imgur.com/BMzHWPn
https://imgur.com/OFZnF2B
On our platform, players can deposit certain NFTs and break them into 1,000 pieces called mNFTs, which can be further merged or broken as the player wishes. We also offer Lucky Spin rewards, where players can win these mNFTs as part of their bonuses, available daily and upon leveling up.
The user in question received numerous AZUKI mNFT rewards and predominantly used them for consistent low-odds wagers, primarily in the range of 1.01–1.05x. While such wagering patterns might not raise concerns in small volumes, in this case, over 99.9% of the user's gameplay followed this pattern, essentially bypassing traditional gambling.
It's crucial to mention that the wager rewards are provided in BCD, which is paired with USDT. The extensive wagering with AZUKI translated to over $550,000 in earned bonuses.
However, the primary reason for confiscating the user's funds was the discovery of an error in our AZUKI price listing. We had mistakenly listed it 3.2 times higher than its actual value, resulting in us awarding the user 3.2 times more rewards than they should have received. The user was well aware of this discrepancy and continued wagering with AZUKI solely to accumulate BCD bonuses. The player could not lose here and was essentially printing money.
In summary, this is a clear instance of bonus abuse, and consequently, we confiscated the remaining balance in the player's account. It's worth noting that the user has already profited significantly from their actions, amassing multiple six figures of profit that have been withdrawn.
It is surprising that they are attempting to raise additional claims on third-party platforms like BCT, with crucial information omitted.
As of now, the user's account has been fully reinstated and can be used in the usual manner.
Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.
This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.
December 17, 2023, 05:12:27 AM
I received a PM to check a new case too.
BitcoinGirl.Club mentioned a new case, but I haven't looked into it.
Updating you both with the aforementioned case of Vainica, in case you both did not follow the thread and thus missed the follow-up I just made. The case was closed [verdict: rejected] by the request of the OP. With this, I think there's currently no more active case against BC.
OP, sorry to have a quite OOT post.
December 16, 2023, 05:04:21 PM
I received a PM to check a new case too.
BitcoinGirl.Club mentioned a new case, but I haven't looked into it.
Updating you both with the aforementioned case of Vainica, in case you both did not follow the thread and thus missed the follow-up I just made. The case was closed [verdict: rejected] by the request of the OP. With this, I think there's currently no more active case against BC.
OP, sorry to have a quite OOT post.
December 09, 2023, 03:39:57 AM
Both Casino Guru and Ask Gamblers closed the cases and sided with the casino on this matter. The only option you are left with is contacting and sending a formal complaint to the license issuer and regulator. In BC.Game's case, it's a Curacao license, like 99% of all other crypto casinos. You can find the needed information at the bottom of the casino's website.
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