Topic: Be careful! E-Coin/WirexApp may be turning to a scam - page 4. (Read 9209 times)

e-coin works.

I have used it for over a year with only some problems due to an obviously overloaded server.
I hope e-coin gets a good SQL guy and a server with 8 or 12 cores.
Also sometimes the Credit card issuing bank gives e-coin problems.

Right now I had ordered a new virtual card, and it is "pending" for hours.
I think the card issuing bank is giving e-coin more problems again?

e-Coin:   Can you please please deliver the virtual cards today?
Pretty please!

And what is the lifetime limit on an account?
I had an account tell me I cannot buy any more virtual credit cards so I had to make a new one?

why use strong words if you haven't even tried to understand the problem or get it resolved?

what is your registered e-mail / support ticket number?

1. point taken on customer service - indeed, there are times when replies are delayed. However, it is not nearly as bad as you have described, seems like you tend to get unlucky.

2. what is your registered e-mail and/or the ticket number that didn't get answered?

3. "They charge 5.425% to load the card.." is either a lie or a gross miscalculation, or simply wrong comparison - when BTC is as volatile as it is now, the difference in rate between various exchanges is rather wide, so, what you are comparing it against is a big question

You have to use https://www.e-coin.io/ because they didn't managed to get https://wirexapp.com/ working yet. Only the wirex app is working, but I don't use it.

login E-Coin/Wirex account ? confirm pls,

In my experience, I wasn't able to open my account that I created. I haven't used it though. I was just able to register a few days a go. But today I wasn't able to login and the forgot password was not working. I tried creating a new one but it doesn't work either. I'm not sure if it's fixed now. I hope it doesn't become a scam. I'd like to use the service.

I have been a customer of E-coin/wirex for just over a yr.. I have nothing good to say so I'll keep it short and clean.. Their customer service is rubbish.. days to answer and 9 times out of 10 it's an automated response, then you have to reply and that takes another couple of days!! By this time what ever problem you started off with has changed to another whether it be missing btc from your account, your card being rejected in a shop but in fact the funds have been debated from your card, not being able to transfer your btc to another wallet or simple as being stuck in a restaurant not being able to pay the bill because wirex has gone offline.
At this present time they have just under 1 btc $1000usd -new years eve money on mine and I can not withdraw it, transfer it or load it to my card.. this is the straw that broke the camels back.. they ruined my new yrs eve and they still haven't replied to.me.. so as far as I'm concerned wirex can stick their card where the sun.
Ps
  I've had to contact them at least 4 to 6 time a month with problems.
I've been stuck in restaurants more times then I wish to remember.
If you do decide to get a wirex card just be sure to have cash at all times.. which defeats the purpose of having a btc card.
They charge 5.425% to load the card..
Get a shakepay card instead.. it's cheaper and better customer service.

Mate, would love to reply politely, but you are being just ridiculous.. Yes, we can see basic things such as account balance, because we show it to YOU in YOUR account page. But we have no access to it or control to those funds, whether the account is active or blocked, it is your card with the bank:

All you need to do is provide documents for verification - and the issue will be resolved. Instead, you are making multiple posts based on some wrong assumptions and lack of understanding.

Why is it such a big deal to provide the documents the bank is asking for? Why do you prefer to waste your time on posting all the nonsense you are posting?

Yes, it will. The bank has blocked the account because they suspect illegal activity. How do you expect them to just unblock it??

They want to know who you are, identify and verify you, after which the account will be unblocked, if everything is correct with the documents.

Why is this so hard to understand? And what, in your opinion, is wrong about it? You are not making any sense, just spreading silly rumours..

E-Coin Turn To a Scamm Beware!!!!

Hello,
Please accept my apologies for the confusion, this process controlled by the bank, not by us, so we communicated that as soon as we can.
Please find the response from the bank below:
"Please be informed that the user's status is blocked as we have received a credit transaction on your Prepaid Card (issued by WaveCrest Holdings) ending with (XXXXXXX3) dated:17th Dec'16) for an amount of "$45.55".
We need your identity to be verified before the amount can be used on your card. Your card is blocked from further usage until your identity is verified.

You must upload the following documents through the online portal or through your card provider for verification:
1) Proof of Identity - Copy of Passport, Driving License or Government issued ID card
2) Proof of Address - Copy of a recent Utility Bill or Bank Statement"
If you have any questions, please contact us again.
Kind Regards,



if the card is blocked from the bank you will no longer be able to see my available balance from your site but now
i have confirmation that the card is blocked from the e-coin website Not from the bank!!!!!!!!!!Liars and scammers!!!!!!


 

so without verification the account will remain blocked ? and what about a message We are checking with the bank and trying to unblock your account!!! will you do something to unlock ther account yes or not !!!!!!!!!!!!!! do you have any email wwhere i can contact the bank directly frommy registred email adresse !!!!

if you have provided your documents for verification, then once they are verified and approved by the bank, the account will be unlocked by the bank.

Once again, BY THE BANK, not by e-coin - we don't block your account, the bank does when they think there is some suspicious activity

i have same error here REF:538edf923f424bb29ce0458e5f5eefe5

Error: Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted



YOU UNLOCK THE ACCOUNT HERE YEs OR NOT ?!!!!!!

a) this was communicated via various channels (twitter, fb, etc). The e-mail you mention is a notification, too - repeated one.
b) The limitation imposed is NOT OUR limitation, it's the bank's. If we did impose something like that ourselves, of course, there would have been an advance pre-warning

HI, i received an email today from  E-Coin.io :


Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. You can add funds of up to $500, €500 and £400 per 24 hours per PayPal transfer. Please click here for more information.

This means that unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions.

Feel free to email our Support Team at [email protected], if you have any questions.



They've imposed a account verification for paypal withdrawal without any notice or warning or e-email. . You won't find any notice or warning about it on the website, even now. This kind of changes must be notified to users. But they keep it silent untill someone writes a support ticket.


PS: Solve your propblems and notify your users. Place warning on your website. It's very easy to let people know about you new rules and conditions

normally it's the bank that blocks the account based on some suspicious activity.
we may block the account from our side, but that's a very rare case - only where there's been gross misconduct from the user's side. again, this is very rare.

even if the account is blocked, nothing stops the user from sending an e-mail to [email protected]

he tried to contact you via email many time to [email protected] from his registered e-mail address but all his request has not been received i think the account is desactivated from the e-coin site not the bank please would you check again?!!! thank you very much

will have it checked. It may take some time to get the explanation from the bank.  (by the way, your friend did contact support via ticket - we would never deprive a user from that right, unless that user has proven to be a crook)

That said, don't see why or how you should link the block of the account by the bank with E-Coin being scam - in fact, it's quite the opposite, if an account is blocked by the bank, unless by mistake, it indicates that the card holder may have done something wrong so that the bank has the grounds to suspect some wrongdoings..

Hi Gosha, if e-Coin is not scamm Please would you check the e-mail of my friend [email protected]

his account is blocked after 15 days he can't send or buy bitcoin and can't contact the support via ticket 

error message:  Your account appears to be blocked by the bank, hence the card load transaction cannot be completed. We are checking with the bank and trying to unblock your account - will keep you posted

I'm afraid everything they told you is a lie. The platform might have some issue, but Wirex is always present and ready to solve all of our user issues.