Topic: Be careful! E-Coin/WirexApp may be turning to a scam - page 6. (Read 9209 times)

we are currently working hard through the ticket backlog, hence the delays. Not saying it is normal, but that's reality for the time being. Will hopefully sort everything out within the next few days.

Did ask for your e-mail to facilitate the process - that's it, why you come to the conclusion you come to is unclear and surely unreasonable. The company is open in media, active talking to serious investors, serving tens of thousands of customers - yes, hiccups do occur, but there is nothing even near the conclusions you are making

Or just answer your support tickets?

Honestly your answers to this are proving you more a scam than anything.

your account and tickets can be identified by your registered e-mail only, not by your alias from a public forum

maybe if you look at the ticket queue you will find it, i have around 8 tickets about my missing bitcoins and none are responded since 4 days.

is your issue still unresolved?

please, do not throw around accusations before getting to the core of the problem. The issue with card limits is related to the card issuer rules and limitations, nothing to do with E-Coin/Wirex...

what's your registered email?

been using e-coin for few months now.

I always had little problem here and there....

I use those card to pay advertising on company that do not take bitcoin...

This morning i deposit 500$ to my e-coin wallet... after 1 confirmation it was not there i found it strange.. it appeard after 3.. no worrys...

I transfered the 500$ to my usd card. ERROR... they show me a damn error... i was like, ok, ill transfer to my EUR card then...

Guess what... MY BITCOIN ARE GONE!!!!!!

I have no idea where the bitcoin went, but, they are gone... i contacted support, no answer...

Stupid me.. i deposit again 100$ or so.. i really needed to deposit into one site, i though i'd try the GBP card freshly made....

STUPID! SAME PROBLEM HAPPEN! Now they have 500$ + 100$ of mine... no idea where it is... and this support is slowest suport on earth i will probly not get reply until next month... wow.

e-coin is scamming.

I have deposited bitcoin then attempted to transfer to virtual cards, not exceeding the monthly or daily limits.
The money was taken and not returned or put on my virtual cards.

I contacted support, and was told I have reached a "lifetime limit".
I am guessing my account itself as an overall limit?
Because a brand new, unused EURO card was not letting me load.

The error message did not say I reached a limit.
It said unknown error.

Customer support told me I reached a "lifetime limit".  That is not true, it said "unknown error" and I have used the service for over 1 year now.

I also had canceled 1 virtual card, only to later receive a $650 REFUND from amazon, sent to that card.
I explained everything to e-coin, asking for that money to be returned to my account.  They did not reply at all do that.

Is there any other alternative to e-coin?

this company is realy a scam or they going to go on that way ....
first when they start as E-coin , they told every one we could ask as many cards we wish , without verification
then after a while they start cancel the cards , ( speaking about my account ) with money in , cards ordered , they accepted all the money and then never sended noting !
always with the talk like  bank calceled cards because we need some kind identification !
well what u guys advertise in the beginer ?
im realy dissaponted with your services ... debit cards prepay cards anyone in this world can get , if they have at least one ID . so why do we need to use your services , when you guys not doing the job correct , you guys come blame costumers who have mltiple accounts, then block account with money inside , always with a poor excuse was the bank ... naaaaa, no one will belive that anymore.
IF people want get prepay cards to register they will trust more in do it in the shop with the top companys , then yours ,... only because you guys do bitcoins ? never mind... there is many ways to convert bitcoins into another coins and then top up that prepay debit cards
with this all just to WARN THE OTHERS LIKE THEY ASK FOR IDENTIFICATION , WHEN THEY SAID TO US ALL , WE COULD SPEND THE LIMIT OF THE CARDS AND THEN ORDER ANOTHER ONE , THAT WAS NOT THE PROBLEM
PEOPLE START TO LOOK FOR ANOTHERS COMPANY AND LEGAL ! ACCEPETING PAY PAL , EURO DOLLAR ETC... . DONT EVEN TRUST ON WIREXAPP
they at the end are always lying to us all ....
even to ask virtual cards they tell us to lie and order as many we want with different address and emails accounts !

ARE FUCKING CRAZY ??

If not than check here:

https://blockchain.info/fr/address/1nzzQfVxtfrnF9BLRmNJZQpWtsqZ3eQQo


You see money there ??

If they actually said that then it means they checked their databases and your transaction went through and you was able to send the funds ,check your account once again.
This is their official thread if you want faster support : https://bitcointalk.org/index.php?topic=917350.1860;topicseen

I WAS trying to transfer 7$ to my wallet and see what i've got:

Error: Transfer failed. You have reached your transfer limit. Please contact support for more information., please contact support for details, RefId: f90a7afa7ed24c408b42c58a13fcf029

And the best part this reply from there support :

Hello,
According to your transactions you've managed to transfer your funds.

Kind regards,
E-Coin Team



JUST WTFFFF WTFFFFF.....WTTTTTTTTTTTTTTTTTTTFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFFFFFFFFFFFFKKKKKKKKKKKKK?

seriously, could you at least take some time to read the reply and study the subject before posting such comments? This is just incompetent.

You can load the card via PayPal, but we have NOTHING to do with that. You do that directly, right? We have no influence or control on such transactions, if there are any issues, it is PayPal you need to address the with.

We can, if there is a significant delay, address the problem to the issuing bank and they might be able to help, but with 99% probability the problem is on PayPal's side.

Be careful! E-Coin/WirexApp may be turning to a scam




Be careful! don't withdraw paypal money to visa e-coin card !! AFTER 7 DAYS STILL WAITING FOR THE MONEY TO APPEAR IN MY E-Coin Account


e-coin support :

We can answer any questions about our service, which is loading the card with Bitcoin.

It is possible to load the card using 3rd party services like PayPal, but you need to contact those 3rd party services with specific questions.

Usually such kind of transactions takes up to 5 business days.

Kind regards,
E-Coin Team

what's your registered e-mail - please, post here or PM

I loaded my card yesterday but it is still pending after 1 day. I wrote to their support and got no reply.

if you look at all the hype and noise a bit more carefully, can see that it was all created by one member here, who has not lost any money, just overreacted to a couple of issues which had been 100% resolved.

So, when making any conclusions and decisions, please, base those on facts and your own experience, rather than such hype and noise.

If you have any issues or problems with the service, please, PM and we will make sure to have support address them (if any)

Most likely. Read other threads and their own topic.

Is this confirmed? I've been using my debit card from e-coin for a while now, about 3-4 months I suppose, and there seems to be not much of a problem.

I use the card behind Paypal, and of course, I only load it when I need to pay for something.

Nice job you must fix the problem, don't make fear your costumers.