Topic: Before you take sides - page 4. (Read 742 times)

It doesn't even make sense when gambler and the underlying platform fight for difference but of course, if there is money involved, evidence must be provided. However, don't understand why the forum casinos don't like to show evidence or proof of what happened, at least it will help the judges(DT in the Forum) to make decisions, if it was the user that is guilty or the casino but they don't provide anything and for that, to remain neutral, I better give my small opinion but wouldn't meddle with what I don't have power over.

As a top tier casino that has used forum ads, they should know better that when in Rome, you have to act like you're in Rome. They should always provide evidence when it's needed and to avoid stories that touch, I don't like some of the casinos we have in this forum, I used the few I trust and hasn't been called out and even when they are called out, they are just minor issues which understanding term are reach to keep reputation for their customers.

True. Not every victim is innocent. Sometimes they are unknowingly break the ToS of the casino and then they claim they didn’t do any wrongdoings. They aren’t lying since they don’t know what offense they committed. Sometimes on the other hand, they just lie because it is easier to blame somebody else for his own mistakes. It is just human nature. People don’t like to take responsibility for their own actions sometimes. Even murderers do this because if they come up with a story that’s good enough, the judge might believe that it was self-defense.

Hmm, it sounds right but I still don't believe that every stories are lies, some casinos will rob shit on your face and tell the world they did it, like you can't hold them against anything, they have the right, that's casinos that don't care about their customers and reputations, I view such casinos as short term business, it's a proof that they don't plan on running the business for a long period of time.

My answer is not side is pure, some do good with their customers even if they win millions from their casinos and some will ban you after winning, I don't like the sound of it either but this problem will easily occur on a new casino or a casino that's struggling, that's why popular casinos are better.

I really wish that casinos can come out and start defending themselves, this will stop many people from using wrong accusations on online casinos, some are intentionally doing it because they lost a lot of money and they also knew that the casinos won't come out to defend themselves because they don't just have the time.

Things like that can happen in casinos because if the situation were to reverse and we were casino owners, we would not be happy if there were one or several gamblers who could win continuously. We will prohibit them from following or participating in the programs we hold at our casino, especially if they win more often. And if there are stories like that, we can only follow them and hopefully, it doesn't happen to us, especially if we can win a lot of money so that we can still participate in the promotions run by the casino.

Indeed, it is not good for the casino to make a ban like that, but gamblers have another option, which is looking for a different casino. And incidents like that can happen so we have to be able to understand them.

Gamblers will always stray from the path as a result of their frantic desire for earning monetary resources. I've learned to thoroughly understand the expectations of my decisions; we should do our best to follow the terms and conditions of these casinos because when they find one gambler out of line, it will almost certainly result in permanent bans of his account; despite being their customer, they don't care; all they care about is maintaining a streak of disciplinary measures in order to keep the casino running. When it comes to gambling, we all have various ideas and viewpoints. Don't be too fast to criticize because one may be unaware of how the system works, and obnoxious players always employ criminal assistance.

I agree with you that no one should believe in stories that they hear from someone if it's just one-sided and there isn't strong evidence to back the statements being made. However, I'm not ready to believe that things like these don't happen and even if a casino is reputable or has a lot of trust in the community, they will still at least take some action if they see that a gambler is winning way more than they should and it might be affecting them.

So, casinos are not really that decent when it comes to giving away profits to gamblers because they might be losing money themselves and that isn't good for their business. That being said, you are right that one shouldn't take sides for a one-sided story and should ask for some evidence when someone blames a casino.

You can't also ignore the fact that there are casinos who are trying to do the best they can to prevent people from winning too much. That's also a fact that is hard to deny. Though you are right, there are people who are trying to cheat the system to beat the casino, and they don't go unpunished especially if the time comes that they won so much that the casino can now take action to restrict their accounts.

It's always good to exercise fair judgment by seeing the facts first. So far, I think no one here jumps on the casinos on the first chance they get. They wait for evidences first before giving their inputs against the platform.

As long as one of the parties provides efficient proof and valid arguments, I'll go side with that.

Sometimes, complaints lack evidence, so how come we can side with the gambler in that case?

Aside from that, reputable casinos won't just ruin their reputation without providing their side of the issue. If they were able to provide a solid stand against those complaints and issues, they would be the winner here. On the other hand, if the gambler able to provide several proofs about their complaints on the site, the community might backed the gambler up.

Well it's usually because of ToS or something that they get banned. Their being banned due to "winning too much" is probably either A, a misunderstanding, or B, just them wanting to brag but they know the real reason why they got banned. I myself have never experienced such issues/problems after all, so I reckon it's all on them instead of anything else in reality. There might be some casinos that do that though but without any real prior proof or the casino themselves (or an insider) being transparent about it, innocent till proven guilty.

You'd honestly find it hard to look for, not just gamblers but anyone who has received negative experiences to be completely honest about what they did. I mean look, even people lie to emergency medical staff to keep their pride, what more to random people on the internet.

I see where you're coming from and honestly, I would've stood by your argument if not for the fact that more often than not, people who complain about a casino's practices/actions are most often right about it too.

As someone who knew customer service by heart, it's always imperative that you take the side of the complainant from the get-go. After all, these people won't call you everyday for the rest of their lives just to mess with you, they have a real issue that is needed to be addressed if not solved. After that, hear them out, check against the records if whether what they say is true or not. Check the documents your company provided you with for bylaws and ordinances they may have overlooked. Only by then will you have to inform them or recompense them.

This is the reason why I always advocate for casinos with stellar customer service. It's not about taking sides or whatnot, it's about letting them know that they are heard, they are understood, and that you are eager to help them or inform them of what's going on.

As for your case, sure. Believe them away still, it's the best way for them to spill the beans on their strategy anyway, which you can then tip off to the casino so they can issue fixes and patches that doesn't necessarily equate to the user getting banned.

Thing is, no one ever changes their minds after you call them a cocksucker, be nice and be sincere, it's the best way to get around people.

It's a bit of a funny thing to me because, common, no one gets permanently banned for winning too much, very unethical behavior, which is nearly impossible for a reputable casino. Unless there's a casino that doesn't require you to pass KYC before gambling and you've probably won a huge amount, they could just ask for KYC before withdrawal, but to permanently ban the person when the rules are broken, it's rare to see such an act. It could be common with only casinos that were built with the intent to scam gamblers. Some gamblers just go along and use some non-popular casinos that end up locking them out of their accounts and don't even have quality customer support.

I’ll tell you more: casinos are interested in having players who win a lot out of nothing. This does not change their average income in any way, but serves as the most effective advertising - after all, everyone will know about such cases. No one is interested when some millionaire wins a couple of millions making huge bets, but when an ordinary person hits the jackpot, it attracts attention.

Some are just throwing accuse and some are just being ignorant of the issues. There are also times both are wrong such that if the player has violated something and the platform did not bother explaining it to the player. If both are showing proofs and are explaining oneself then it should be better to not take any side and let things be put into its place; communicate. A platform if it gives importance to its reputation will not simply allow it to be ruined by a single player hence they should make an action. A player on the other hand won’t stay quiet if the platform suddenly hold his/her funds without any warning or clarification. Taking side in this instance will just make the issue bigger as well as delay the solution.

It depends on the level of the evidence present by the gambler to make their words right and validate and true accusations against the casino, that is why is very important to keep evidence of your activities at the casino at all times since the casino will definitely lock the account out once the hard a case against them.

That is why gamblers are expected to be proactive in their approach to things as they deal with the casino,  it is fair enough to keep screenshots and other possible evidence in case of rainy days like this so that the gambler can have evidence to fall back to in pursuing their case with casinos.

We should hear both sides of the stories before take sides. But let's be honest here, gamblers will definitely take sides with their fellow gamblers and the casinos have no other option than to protect themselves whichever way they can.

Some gamblers behave quite unruly when they are at the casino and getting them banned is the safest and easiest way for them protect themselves just as you would to your business should someone try to act foolishly around your business premises.

I think those gamblers who get banned and come out to share their stories are those who know that they didn't break any of the casino rules. But those who are banned and can't say it because they know they were caught cheating or doing something against the casinos. They can't face the public because they know that they will be criticized heavily.

Lots of issues that had been thrown out lately and this one is included on which they do really have been experiencing those kind of restrictions because they are winning which we cant really be able to tell if its true or not.
Unless if these people or person would really be mentioning out the platform name then we could really be able to judge whether they are dealing with a legit or reputable site or not because one of the factors that would really be telling us that the situation might be true basing up on the platform on which they are playing because we know that not all things would really be blamed out to those people who do suffer some issues or bad experiences because there are actually platforms which does have that kind of shady act. If someone do really points out on a site which had been known to be that reputable or known for long time then it is likely
that those accusations might really be that ignored or would really be just simply be that rejected out by the community and assuming that complainant did really make out some violation which its true that it is really
that impossible that they would really be making out actions without having those possible reasons because they do know that one false move then it would really be costing up their reputation and this is something
that they wont really be easily on making up decisions unless if it was really truly proven.

This is basically the major experience here in the forum because I have seen so many gamblers who often complain timelessly how they were banned or restricted of their winning and one of the Casino that have always fall victim of such complaints would be bc.game, the amount of complaints only that the company have received will let alone think that such complaints are actually real but a majority of these complaints are actually customer fault and they have failed to meet up with the rules of the company making them get punished one way or the other.

I won't deny it, but maybe there are some casinos that do it. So far, we have only listened to the story and even discussed it several times. in my experience playing on various casino platforms, it is rare for big casinos to do things like that. What I said refers to my experience in various casinos, both land-based, fiat casinos and even crypto casinos which are our choice for now.

As for cases that have occurred, it is worth questioning the casino's reputation. and for the most part, only casinos that do not have a rating often commit fraudulent acts as in most cases experienced by members. Not only for big wins, there have even been several cases of casinos not paying their customers for their winnings, even on a small winning scale. That is why, it will be very important to determine our choice of playing at a trusted casino. has a high rating, is licensed, and has credibility that can be trusted, especially in terms of service when we make a complaint. That's why, I have a favorite casino that I trust and gives us comfort in terms of playing as well as withdrawing winning funds.

As long as it does not significantly affect their business, they should not take any action against a gambler. However, if they believe that gambling is affecting their profits, banning may not be the solution; instead, it's only them limiting a certain gambler.


It's hard to take a side in this story, as it can never be transparent. Gaining public sympathy, most likely, people will side with the gambler. I'm emphasizing transparency because we, the public who would judge, may not be able to verify if the statement of a casino banning a gambler is true.

For example, what if they say a gambler broke the rules? Can they be transparent about what rules the gambler broke, and would they provide all the necessary evidence without putting their reputation at risk for violating customer's privacy?

I totally agree on this!
There are always different sides in every story. Before we make assumptions and accusations about something, let's try first to know every sides of the story because only taking one side will make you bias about your judgements. As far as I know, casinos are only banning gamblers who are winning constantly if by means of any cheating or fraudulent activities that is against their rules and regulations.
And yes, casinos can ask you to leave anytime because they have that power, but of course they will not order you to leave if you didn't do anything wrong. So the bottom line here is, casinos won't banned you without any reasons. Considering that every casinos have their own terms and regulations, and maybe you had violate something that you are not aware of.