Dooglus, thank you for taking the time to provide your feedback. When there is poker player, we have to review the withdrawal to prevent against collusion, abuse, multi-accounting etc. We would rather have instant withdrawals but some dishonest players make that impossible for all of our great players.
I understand the need to be vigilant against collusion, but that should be an ongoing process; if you're only checking for collusion when a player decides to withdraw, you are doing a disservice to your other players.
Whether or not a player ever attempts to withdraw, you should be checking that his profits don't come from cheating. Because even if he ends up losing his ill-gotten gains back, he's unlikely to lose them to the same people he won them from.
Given this, I don't understand the need for a delay at withdrawal time. It's over 24 hours since I played poker. That's plenty of time for my account to have been reviewed for cheating, and marked as approved for an instant automated withdrawal. That way you don't need to increase your staff, since the system will process withdrawals automatically.
As for your ticket! We certainly appreciate it and will respond shortly. It's a wonderful ticket to receive because of the feedback but it isn't certainly one that can be answered in an hour!
OK. I wasn't sure you had even noticed that I was still posting on that ticket. None of my last several replies have been acknowledged. I guess I was expecting a more rapid turnaround time, like I'm seeing here on the forum. Take your time.
