Up next: Months later several players accuse user of Dosing cash games mid hand to win pots via other players disconnect. Betcoin responds promising update after investigation and then proceeds to provide several examples of why I'm making these posts.
10/6/14
Situation:
Player "DINGDINGDING" suspects another player of timed DoS attacks at Betcoin cash games and creates this thread:
https://www.betcoin.ag/urgent-player-name-mustalainen-attacking-site-and-stealing-chips-0
Betcoin Andrew responds:
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Everyone directly effected by this, please provide feedback if you shared your skype information with anyone. We are still researching this issue in detail and have consulted other websites as well who have shared they have experienced this problem.
The common response has been to advise.
NEVER accept unknown contacts on Skype. If someone has you on Skype they can get your IP address, and with your IP they can DDOS you and cause a disconnect.
Starting to become a common poker con it seems.
This is not the end of our review and we will keep you posted.
The common response has been to advise.
NEVER accept unknown contacts on Skype. If someone has you on Skype they can get your IP address, and with your IP they can DDOS you and cause a disconnect.
Starting to become a common poker con it seems.
This is not the end of our review and we will keep you posted.
Nearly a week goes by and I notice someone makes a post asking for an update get deleted quickly. (players do not have the ability to delete their own posts - i think )
I wait a day, and then also making a post - asking if the guy was cheating or not. (I had been involved in a very large pot with player, and got disconnected costing me a lot but honestly was not convinced either way if it was )
The other player responded that support had:
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threw me 10 extra chips and a status upgrade and told him politely to stfu
When asked for a time frame on when they would make a decision on the cheating:
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oh well, gonna be a while and we'll let you know
I have a screen shot of these posts, they were deleted very quickly but if you go through the thread I posted originally you'll see they are gone:
The next day support made its final statement on the matter:
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Our research has indicated that this was an issue that many poker rooms have faced in the past. We have integrated some defense mechanisms and are continuing to add more to this. We are happy to report to date it has not occurred again. Please correct us if we are wrong and keep the constructive posts coming on this matter. Individuals effected please submit or bump your original tickets for review.
We all want instant gratification, but things take time, research, preparation programming and hard work. There often isn't an update everyday but overtime there is progress and we will always get things right. We thank you for your support.
We all want instant gratification, but things take time, research, preparation programming and hard work. There often isn't an update everyday but overtime there is progress and we will always get things right. We thank you for your support.
"Our research has indicated that this was an issue that many poker rooms have faced in the past. "
- Anyone capable of using google could research this situation with the same result.
Please correct us if we are wrong and keep the constructive posts coming on this matter.
- I did reply, leting them know that they didn't mention whether or not the player was cheating and asking how much had been confiscated and if they would be compensating all player, even the ones who didn't read the thread. This post was deleted before I remembered to screen shot it.
Individuals effected please submit or bump your original tickets for review.
I did submit a ticket, with the screen shot i had already posted in the thread. I was compensated for exactly what I lost during that one hand (about 400 or 500 chips) They did not aknowledge my questions about other hands I may have lost money in, or other players who may have lost money and were unaware of the investigation.
We all want instant gratification, but things take time, research, preparation programming and hard work. There often isn't an update everyday but overtime there is progress and we will always get things right. We thank you for your support.
I believe this was Betcoins thinly veiled needle, an attempt at shaming us for demanding answers after nearly a week and patting themselves on the back at the same time.
How SHOULD this issue have been handled?
First, freeze the suspected players account and figure out whether the player was cheating or not. In this case, it would of been pretty easy by simply having anyone with a solid grasp of Pot Limit Omaha8 go over the Hand Histories with hole cards.
If the player was not cheating - unfreeze the suspects funds and update the thread accordingly.
If the player was cheating - update the thread and let everyone affected know that all players affected would be compensated after they analysed the cheaters hand histories.
Go through every hand played by cheater, determine how much each player suffered - and distribute the funds accordingly. If the cheater had a balance higher than the ammount the players were cheated,refer to the sites transparent policy on how seized funds are dealt with.
Compensate ALL players affected based ONLY on expert analysis of the hands regardless of whether or not they opened a ticket or how loud they complained.
Up Next:
A betcoin player starts a thread praising betcoin, but later adds the details of a negative experience with support. Betcoin deletes the negative posts, leaves the positive, and lie about it in their public players chat room.
